Mercure レビュー 

Geen airco, kapotte plafondtegels, vocht schimmel, kapotte grondtegels, stoelen stuk, bedrading elecktriciteit blood, vuil, stank. Blijf er aub weg. Ik heb onmiddelijk een ander hotel geboekt. We zijn 30 min in die kamer gebleven om een ander hotel te boeken. Het is er vuil en levensgevaarlijk.

Lovely, friendly warm welcome from the lady checking me in, Julia. So pleasant and welcoming.
The kindness of the staff was the highlight of my stay.

J'étais il y a quelques années satisfait des hôtels Mercure en France mais la qualité de mes séjours se dégradent fortement depuis 2 ans.
J'ai eu 3 expériences décevantes dans des hôtels Mercure.
La première en mai 2025 au Mercure de Cergy Pontoise où j'avais réservé deux chambres climatisées. En fait la clim était coupée dans tout l'hôtel, volontairement et il était impossible de la démarrer. Il faisait très chaud dehors et notre séjour a été exécrable. On m'a surclassé dans une suite mais il y faisait aussi chaud que dans ma chambre donc cela n'a servi à rien. La clim a été coupée pour atteindre les objectifs environnementaux du groupe, avec réduction de la consommation d'énergie et du bilan carbone. Je trouve cela inacceptable de mettre ainsi le client devant le fait accompli alors que le site précise noir sur blanc que les chambres sont climatisées. C'est du vol pur et simple. Pour aller plus loin dans la protection de l'environnement, pourquoi ne pas couper l'eau chaude, voire même l'eau ou l'électricité et ne pas laver les draps ?
Ma seconde expérience est en octobre 2025 avec un séjour au Mercure Orléans où je réserve une nuit et une table au restaurant. Finalement j'apprends en arrivant que ma table ne sera pas disponible car tout le restaurant est réservé pour un évènement. Encore une fois, zéro sens du service au client.
Ma troisième expérience décevante est également en octobre 2025, quelques jours plus tard, au même Mercure Orléans où cette fois ci il n'y a pas de chauffage. On nous a donc apporté un chauffage électrique qui a été branché sur une multiprise, qui a surchauffé ! Où est donc la sécurité ??
Dans les hôtels Mercure, il devient difficile d'avoir un hôtel avec de la clim ou du chauffage qui marchent.
J'ai donc pris la décision de ne plus aller dans les hôtels du groupe Accor. Je vais donc dans la concurrence Hilton, Sheraton ou autres. Là les hôtels sont climatisés. Dans certains pays, même les bars externes et terrasses y sont climatisés. On y est mieux. Vous avez perdu un client et comme je voyage en famille c'est 2/3 chambres perdues avec les consos aux bars et restaurants. Mais vous aurez vos objectifs carbone, rassurez vous ça fait bien sur le bilan annuel du groupe.

Mijn partner en ik waren bij Mercure city hotel Berlin west.
Personeel was vriendelijk, maar daar is alles ook mee gezegd..
Er werd bij aankomst gevraagd of wij elke dag de handdoeken verschoont wilde hebben en de bedden opgemaakt. Sinds wanneer is dit geen standaard meer?! Maar goed gezegd dat wij dit graag elke dag gedaan wilde hebben. Vervolgens zijn ze ons hele verblijf geen 1x op de kamer geweest.. we hebben zelf handdoeken moeten vragen en alle oude zijn blijven liggen in de kamer.. ze kwamen alleen op de dag dat we moesten uitchecken uur voordat we de kamer moesten verlaten.. wij waren nog aanwezig..
Ook de kamer was heel erg verouderd, met een vieze lucht die uit de wasbak kwam. Het bed lag als een plank en de kussens kan je geen kussens noemen. Het ontbijt is veel te overprized, dus hebben we niet genomen. Ook de airco op de kamer stond vol te draaien op 5gr, zo goed deed de airco het.. not dus! Buiten was het 40gr, belachelijk! De airco maakte ook veel lawaai..
Voordeel is je kan gratis parkeren, als je geluk hebt dat er een plek is.

we have previously stayed at this hotel & this stay was not satisfactory due to the room & staff member. on entering our superior king room the king bed (which is 2 single beds pushed together) one side of the bed was pushed up against the wall. went to reception to check if any other superior king rooms were available & after a quick 2-3 second search was told that none were available. but the king bed in room 110 was 2 singles pushed together so we'd imagine this was the same for all 143 rooms in the hotel. the staff member told us that it would be fixed in the morning. so in her mind it would be okay if the person who slept near the wall had to do a forward somersault or army roll over the person sleeping on the open side to go to get out of the bed. hmm... caring staff. we rearranged the room to enable access to both sides of the bed. we shouldn't have had to do this. did the hotel staff not know that the room had a booking? we also found that there was no hand towel in the bathroom (2 towels, 2 face washers & a floor mat only). no shower cap (maybe a shower cap isn't included?). the refrigerator, turned up to maximum cooling, doesn't appear to work & the cupboard it was in was quite warm. the safe displayed low battery so couldn't put any valuables in there. awful, pitted plastic cups to drink out of (maybe get some crockery). the tv had to be turned up to maximum (level 60) to hear it. the first night was extremely noisy with a sound like waterfall. don't know where the sound was coming from but it appeared to be in the hallway near our room door. there is no info that a normal hotel would include like attractions, places to eat, how to operate the air conditioning, tv etc. on the day of checkout as we were lying in bed about 8:45am we heard a tap at a door. we thought it was in the hallway & then another tap came & then a 3rd tap & we pushed on the door to prevent it being opened as we heard the door being opened & ourselves exposed in a state of undress. why did this happen as checkout is 11am? aren't hospitality staff given a list of which rooms are still occupied? also wanted an icecream from freezer in reception was refused as the hotel doesn't accept cash!

Booked 3 nights next month at this hotel in Beaune. Had bad accident & in a wheelchair unable to travel yet they refuse to refund us, unlike other 2 hotels we also booked. Disappointed

Booked with a friend on booking.com (non refundable). We realised within a day that we had booked the wrong date and I am flying in from Switzerland to stay at the Oxford Eastgate Mercure. Booking.com were happy to raise the cancellation request however despite appealing to the hotel over a genuine mistake (midlife moment) they have been appalling in their responses to my friend and denied our request. Formula One is on this weekend so rebooking the rooms shouldn’t be an issue for the hotel. As I am coming in from abroad we had to book elsewhere and rebooking the dates isn’t an issue as it means additional flight costs. Now I am potentially faced with rebooking my flights for a genuine mistake. Will never book at the Accor/Mercure chain again. Shame as it’s the first time that we try with this hotel chain.

Stayed one night at Val de Reuil, nice rooms , very comfortable. Staff very efficient and friendly, excellent breakfast, easy to get to

My better half had an Experience voucher for Brands Hatch racing circuit in Kent, over the last Bank Holiday weekend, so we decided to make a long weekend of it and stay for the racing on the Sunday and Bank Holiday Monday.

We duly arrived at the Mercure Dartford - Brands Hatch hotel at around 4pm, and had to wait ages to be served as both the receptionists were dealing with the same person, and not actually doing anything, except talking and looking at one computer then another. We were then, after about five minutes, (seemed longer) were served and given our room card, just the one for us both.

We got to the room, which was like an ice pole, on the three hottest days of the year (34.5 degrees C) we actually had to put some heating on as it was just so cold. The TV, which could only be watched by one of the beds in the room, we had two queen sized beds, so able to take four people, was tiny for a hotel, well, all the ones we have stayed in, in the last 12 months have been significantly bigger, by a fact of at least 2. We ended up watching Netflix on our ipad as we laid in bed later in the evening.

Before that we went to the onsite bar, I ordered a Black current and lemonade, and was immediately told NO !!!!! So, I asked for a Tomato Juice and was again told NO !!!!!, so much for this being a bar ! I declined any other drinks, as I had water in the room. We ordered a Club Sandwich and Fries for my better half and I ordered a Tuna Mayo SANDWICH and CRISPS, we got, a Club Sandwich and fries and Tuna Mayo PANINI and FRIES, I do not eat fries, and tuna, HOT !!!!! no, so I had about half and took the rest for later when it cooled down, the fries were left.

On looking around the nicely decorated bar, with lots of pictures of racing drivers and cars, bikes etc, there were a number of chalk boards detailing food choices, now I am not sure WHO wrote them, but a dictionary would have been helpful, as there were two glaring errors, that no one seemed to pick up on. parts of the bar were falling apart and looked really cheap and tacky.

Once back in the room, a disabled room I will add, as I require a room with NO bath, as I am unable to get in and out of one safely, I noted that the red pull cord for the disabled guest was tied up out of the way, so no one in a chair could ever reach it, let alone anyone that may have fallen, this is dangerous, and disgusting.

Kids were in some of the rooms and were "allowed" to run and scream around until well gone 10pm, the room walls must be paper thin as we could hear an argument and baby grizzling in the next room, so we just turned our ipad up to drown that out.

The highlight, yes there was one, was the breakfasts, loads of choice, from the tasty full English to a selection of cereals, breads, pastries, fruits, yoghurts and more, unfortunately they did not get, that you need to keep the milk machine and milks in the coffee machines full, as they continually ran out, and they seemed to only use one 4 pint milk to put a little in each, instead of filling them.

The car park is a disgrace, £20 for parking from 4pm on saturday to Monday morning at 9am, thats just blatant thievery, loads of people were complaining about it. The disabled spots were also a disgrace, overgrown so cars did not have enough room, and only four at the front of the hotel, a Hotel, Restaurant and Spa/Gym uses this car park, so attempting to get a space was pot luck, thankfully someone left about ten minutes after we arrived, and driving around looking for somewhere.

The Hotel is only good for one thing, and thats easy access to Brands Hatch racing circuit, we have stayed in Mercures in Europe, and they were significantly better than this, Will we stay there again, most likely, unfortunately, but we now know not to eat there, not to drink there, as that also costs a small fortune.

The place needs money spending on it, lots of money, to at least bring it into the 21st Century. Wifi was ok, dropped out a couple of times, but thats not an issue really, as it soon reappeared.

Checking out is as simple as placing the keycard in a box, you do not even have to talk to anyone, not that they wanted to converse with you, as they just ignored us on our way out, not even a thank you and safe journey.

Booking was simple as we did it through a third party booking company, one we often use, so no issues with that, location is exactly where we wanted to be, so no issues there, other than that, hurry up and build a Premier Inn, nearby (walking distance) and we will use that ongoing !

I do have pictures of the issues concerned, but for some reason I am unable to upload them !

Mercure hotel bedford. Uk
I sent this email 4 hours ago . Still no updates.
Pity I cant upload videos of the dripping water still coming from the AC. IF NO SATISFACTION before tomorrow morning the glass catching the water will be removed and then the sparks WILL FLY.
To whom it concerns.
I booked a 3 night stay in your hotel for my son and I from the 23rd to the 27th of may 20th. The purpose of our stay is that my son could competing at bedford international athletes stadium on monday the 26th of may, well rested and ready for competition.
Unfortunately our first night was sleepless because of a leaking AC unit directly above electrical sockets and a fire alarm going off at 2.15am. We had to turn off the AC and open the windows because of the stuffiness.
The humidity and noise made it impossible to sleep.
I quietly brought all above to the receptionist attention including videos of the leak.
At present we are back in leaking room (805) because I have been shown 2 smaller rooms with a distinct mouldy smell in the hallways outside the rooms.(smell confirmed by manager) I refused both of these rooms.
Having addressed this issue, now 5 times, I find it totally incredulous that I had to point out the the manager, on the 5th time that not one of the previous staff dealing with the issue saw fit to apologise for the grave inconvenience suffered by my son and I last night. (Not one apology until on the 5th time I pointed it out)
We will now go out for our evening meal and return to Room 805 (dripping water) upon which I will avert my attention to all social media platforms and include videos of what we had to suffer last night.
I await a speedy, satisfactory and hopefully more apologetic reply.
Regards
Ray Kent

Expérience très décevante dans cet hôtel Mercure à Besançon.
Les chambres sont mal conçues et mal équipées : une seule prise électrique pour deux tables de nuit, ce qui rend impossible la recharge de plusieurs appareils en même temps. C’est pourtant un besoin basique aujourd’hui.
Pas de machine à café dans la chambre juste des dosettes de nescaffe immonde.
Dans la salle de bain, aucune prise électrique utilisable, ce qui est également très problématique.
Par ailleurs, je constate une nette baisse de qualité chez les hôtels Accor en général :plus de bouteilles d’eau (plate ou gazeuse) en chambre
Offre de petit déjeuner appauvrie (plus de compotes sans sucre en portion individuelle, peu de choix en yaourts nature ou aux fruits)
Ce type de détails peut sembler mineur, mais il contribue fortement au confort du séjour. Leur disparition donne une impression de service en recul, ce qui est regrettable pour une chaîne de ce niveau.
Globalement, une expérience en dessous des attentes pour cette catégorie d’hôtel.

Zimmer abgenutzt teilweise kaputt.
Vorhänge vergilbt, massiv verschmutzt und teilweise abgerissen (Bilder vorhanden)
Teppich stark verschmutzt.
WC Sitz sehr locker eigentlich liegt er nur noch lose auf.
Wände vergilbt.
Bad leichter Schimmel.
Lieferservice um 6:20 Uhr angekommen und macht richtig Lärm, somit zwangsläufig um 6:20 Uhr aufgestanden. Danke!

Bilder von Vorhänge, Teppich und WC Sitz wurden gemacht und können auf Wunsch eingereicht werden.

My wife and stopped at the Exeter Mercure Hotel. The service, particularly from PAGE on the reception desk was simply first class.

Nothing was too much trouble.Page went to great lengths to make our stay most enjoyable.

Breakfast was excellent VALUE was first class.

Très déçu de mon séjour chez mercure hotel
Je m’attendais à un hôtel de qualité mais j’ai découvert une chambre dans un état dégradé avec un manque évident d’entretien et de propreté. Cela ne correspond absolument pas aux standards annoncés par cette enseigne.
Pour le prix payé, c’est vraiment regrettable. Quand on choisit une chaîne reconnue, on espère un minimum de confort, d’hygiène et de sérieux. Malheureusement, mon expérience a été une vraie déception.
J’espère que cet avis permettra une prise de conscience et surtout des améliorations pour les futurs clients.
#Mercure #MercureHotel #HotelMercure #AvisClient #Déception #Hôtel #Voyage #ServiceClient

Anreise & Check-in
Ankunft gegen 12:00 Uhr – Zimmer angeblich noch nicht bereit. Für andere Gäste war ein früher Check-in möglich, allerdings nur als Accor-Mitglied. Obwohl ich Member bin, wurde mir diese Option nicht angeboten.
Nebengebäude – nicht kommuniziert
Das zugewiesene Zimmer befindet sich in einem separaten Nebengebäude, was vorab nirgends ersichtlich war. Frühstück und Self-Service-Bar befinden sich im Hauptgebäude – Gebäudewechsel also mehrmals täglich notwendig.
Defekter Aufzug
Zimmer im 2. Stock, Aufzug während des gesamten Aufenthalts (3 Tage) defekt. Reaktion des Personals: Achselzucken. Keine Reparatur, keine Entschuldigung, keine alternative Lösung.
Zimmer
Auf den ersten Blick okay, bei genauerem Hinsehen mangelhaft. Bettlampen lose und kaum befestigt, eine davon funktionslos. Keine Minibar. Reinigung erfolgt angeblich nur „auf Anfrage" aus Umweltgründen – Bett machen und Toilettenpapier nachfüllen hat mit Umweltschutz allerdings wenig zu tun, dafür umso mehr mit Kostenersparnis.
Preisgestaltung
Der Zimmerpreis war fast doppelt so hoch wie in den Folgewochen – einziger Grund: die zeitgleich stattfindende FIBO-Messe. Für diesen Preis inakzeptables Preis-Leistungs-Verhältnis.
Weitere Mängel

Fitnessraum: ein kleines Hantelset, zwei Cardiogeräte – mehr nicht
Wasserspender vorhanden, Flaschen jedoch regelmäßig leer
Self-Service-Bar im Hauptgebäude – für Nebengebäude-Gäste unpraktisch

Accor-Vergleich
Was mich besonders enttäuscht: Ich bin seit Jahren Accor-Mitglied und in der Regel absolut zufrieden mit den Hotels der Gruppe – das gilt selbst für ibis budget-Häuser, die bei deutlich niedrigerem Preispunkt in puncto Service und Sauberkeit zuverlässig liefern. Das Mercure Köln Belfortstraße fällt da vollkommen aus dem Rahmen und wird dem Namen der Gruppe nicht gerecht.
Fazit
Einziger Pluspunkt: kostenloses Parken. Ansonsten auf diesem Niveau und zu diesem Preis absolut nicht empfehlenswert. Kein weiterer Besuch.

Mercure Swansea is a true delight the beds are comfy and staff are amazing wioletta did amazing job of cleaning my room big shout out 🙂

Hôtel Mercure Paris CDG Airport & Convention – A very disappointing experience far below 4-star standards

Honestly, I do not recommend this hotel at all. My stay was extremely disappointing and far below what you would expect from a 4-star establishment.

While the cleanliness was acceptable, everything else was a letdown. The hotel is clearly very old, and the furniture is worn out and outdated. The room does not reflect a 4-star standard in any way — it barely meets the level of a 3-star hotel.

The bed was made of metal and extremely noisy. Every small movement caused an annoying sound, making it very uncomfortable to sleep and even disturbing others. This alone made the stay frustrating.

The service was even worse. I asked for slippers, which is a basic amenity in most 4-star hotels, but my request was refused simply because my room “did not include this service.” This is unacceptable and shows a clear lack of concern for guest comfort.

In my opinion, this hotel does not deserve its current rating and should be downgraded to 3 stars — and even that would be generous.

There are many better, more modern hotels nearby offering much better service for the same price. I strongly advise others to avoid this place.

Merci à toute l’équipe de la restauration et du service commercial de l’hôtel Mercure Ain Benian Alger, pour leur accueil chaleureux et leur professionnalisme.

Sollicitant leur service pour un dîner pour une quarantaine de convives, je dois avouer que cela a dépassé mes attentes.

Un buffet très varié.

Quantité, qualité, fraîcheur.

Tout y était.

Je recommande vivement.

Sarah was the lovely reception lady who greeted us from the moment we walked in to the hotel to every time we walked past and couldn’t do enough for us. She was so welcoming and so lovely and polite , there was a small incident during our stay which was no fault of the staff however Sarah insisted on apologising numerous of times as well as offering complimentary drinks and snacks to offer her apologies. As a regular returning couple we hope to be greeted by Sarah again as she has made our stay!

Sarah from mercure haydock , deserves a pay rise!! Lovely woman inside and out , her employer is SO lucky to have her as part of the staff and I wish Sarah all the best xx

Sarah did nothing but go above and beyond for us been staying here for a while now always asks if everything is ok with our stay and goes the extra mile to make our stay that much better this woman deserves a raise can’t fault this woman atall 5 stars from me