Merit Administration レビュヌ 

225
•
TrustScore 5段階評䟡の3.5

3.3

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5぀星のうち4の評䟡

The whole process of getting my car fixed was pretty smooth, but the approval could have been quicker. I think that if we weren’t on vacation it would have taken longer.

䌁業が回答したした

5぀星のうち2の評䟡

I am not satisfied with the service. My rental reimbursement was denied because Merit set hours at 6 that think the labor when they have a 8hrs minimum before any reimbursement, they say they would pa... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

You drag oit the approval process too slowly. Then when you approve repair its not a full fix. Consequently i was forced to tow car back to dealership 4 days later to get thr second solenpod replaced.... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Vehicle was at dealership.. They were charging $546.00 per hour. Service manager suggested I remove my vehicle from the dealership and bring it someplace reasonable..Did as suggested.. My mechanic... もっず芋る

䌁業が回答したした

䌁業情報

  1. 保険䌚瀟
  2. 自動車保険代理店

圓該䌁業による蚘述

USA's Top Service Contract Claims Administration Company


連絡先

3.3

たあたあ

TrustScore 5段階評䟡の3.5

225件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

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3.3

すべおのレビュヌ

(225)

過去12か月のレビュヌ数: 80ä»¶

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5぀星のうち1の評䟡

SCAMMERS

SCAMMERS
SCAMMERS
SCAMMERS
They accepted my money for over a year and when my car needed maintenance over $1,500 they declined it with saying I missed an oil change that was between 3,000-6,000 miles when I had proofed that I did my own oil change. Now no supervisor is willing to talk to me instead they are too busy. This is not the service I received when I first joined this company. I want to stay professional but this company can crash and die. Don’t do business with them. RUN

2026幎4月30日
自発的なレビュヌ
Merit Administration ロゎ

Merit Administration からの回答

Hi. We’re sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further. Please send us an email at customerservice@usautomotiveprotectionservices.com, and a representative from our team will be happy to assist you.

5぀星のうち5の評䟡

Everything is a blessing

Everything is a blessing

2026幎5月7日
Merit Administration ロゎ

Merit Administration からの回答

Thank you so much for taking the time to leave an excellent review. We really appreciate your business. Please let us know what we can do for you in the future.

5぀星のうち1の評䟡

I decided to renew my extended warranty


I decided to renew my extended warranty again, cause it had expired, only because I never had to pay out of pocket. WHY NOW!!!! When I asked to get the same warranty as before. I just got my car out the shop from dealership and had to pay $200 out of pocket. I am not a happy customer. 😡

2026幎5月12日
Merit Administration ロゎ

Merit Administration からの回答

Hi, Loretta. Thank you for your review. All feedback is important. We’re sorry to hear you had a negative experience. Please email customerservice@usautomotiveprotectionservices.com with details about your experience along with your policy number, and we will be in touch.

5぀星のうち4の評䟡

I was hoping for more as far as


I was hoping for more as far as approval amount and faster time it took to get approved, but also very grateful I did get approved for mechanic work and amount I had gotten approved for, so cannot complain at all thanks Merit Administration for reaching out to the shop as fast as you could.

2026幎5月7日
Merit Administration ロゎ

Merit Administration からの回答

Hi, Douglas. We’re so happy to hear you had a great experience with our claims team! If you have any other questions or need anything else in the future, please don’t hesitate to contact us.

5぀星のうち5の評䟡

Excellent service at Gordy Tire Company

Gordy Tire did an excellent job repairing a broken part in my heating and air conditioner on 5/5/26. They also chevked the air in my tires and reset the clock in my car. In addition? They changed the oil in my car.
Thankful for their kindness in helping me with transportation back and forth to Gordy Tire Company.

ShirleyLWells

2026幎5月5日
自発的なレビュヌ
Merit Administration ロゎ

Merit Administration からの回答

Hello, Shirley. We're so happy to hear that we were able to provide the top-notch service that you deserve.

5぀星のうち5の評䟡

What person could give these guys a 3


What person could give these guys a 3 star rating ? In every experience with them they have been impeccably awesome. Total responses , honest every time, , agreeable to listen, call as many times as you need with a joyful attitude. And to top all they handle the extended warranty people without me having to do one thing. 10 stars and 👍👍 every-time. I trust them completely.!

2026幎5月1日
自発的なレビュヌ
Merit Administration ロゎ

Merit Administration からの回答

Hi, Bonnie. We really appreciate your business and helping to share the word about us. We’re here for you anytime!

5぀星のうち5の評䟡

It was my first claim I was surprised


It was my first claim I was surprised that they would not pay for OEM parts and I had to pay for the difference between the OEM and the Chinese counter part.in my case it was $64.00 dirrerence.for the one part that replaced.And the service records maintenance that they wanted.That Suprised me!

2026幎4月29日
自発的なレビュヌ
Merit Administration ロゎ

Merit Administration からの回答

We really appreciate your business and helping to share the word about us. We’re here for you anytime!

5぀星のうち5の評䟡

My experience with this company this


My experience with this company this was my first claim I took my vehicle to the shop explain to them what was going on they call put my claim in there were some questions ask them my claim was approved only thing I didn’t know I had to cover the labor portion but beside that there were no problem

2026幎4月22日
Merit Administration ロゎ

Merit Administration からの回答

Hi, James. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions or need anything else in the future, please don’t hesitate to contact us.

5぀星のうち2の評䟡

Not worth the money paid for this


Not worth the money paid for this policy. Second time it has not paid for a problem withevthe car. It did pay for another problem we had withe the car which we appreciated. Will never get another extended warranty after this one expires.

2026幎3月25日
Merit Administration ロゎ

Merit Administration からの回答

We always aim to provide positive experiences at all times. Is there anything we can do to make it better? Please send us an email at customerservice@usautomotiveprotectionservices.com, and we will be in touch.

5぀星のうち1の評䟡

Time consuming is horrible when


Time consuming is horrible when checking in at a shop facility for service.I understand it's a process. But going through the process timing just take to long. Needs improvement with processing claims.

2026幎3月27日
Merit Administration ロゎ

Merit Administration からの回答

We pride ourselves on our customer experience and the high-quality standards we maintain and would like to make things right. Please send an email to customerservice@usautomotiveprotectionservices.com with details about your experience along with contact information, and we will be in touch.

5぀星のうち5の評䟡

Better service; I'm glad I resolved things faster.

I believe that, on this occasion, the staff did a better job of processing the approval for my car repairs, which allowed me to get it back much sooner. I greatly appreciate this, as it makes the entire experience much less stressful; furthermore, it is reassuring to know that there are people paying attention to our issues.

2026幎3月31日
Merit Administration ロゎ

Merit Administration からの回答

Hi, Maria. We're delighted to know that our claims team served you well! Your review is appreciated and if you need any assistance in the future, please remember, we're just a call away.

5぀星のうち1の評䟡

Save your money!

My policy PAID IN FULL! Had 2 times i filed a claim and both times they were DENIED! First was a starter. Said I didn't do the proper maintenance. WHAT? what maintenance is to be done on a starter? Second was a valve issue. DENIED! Asked for a refund. Nope! They are THIEVES! No one can jump through their specific hoops to EVER have a claim paid! Save your mobey!

2025幎3月18日
自発的なレビュヌ
Merit Administration ロゎ

Merit Administration からの回答

We’re sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further. Please send us an email at customerservice@usautomotiveprotectionservices.com, and a representative from our team will be

5぀星のうち5の評䟡

I want to offer a huge thank you to


I want to offer a huge thank you to Matt, in claims, for being patient and very helpful. His experience and the time he took to walk me through the difficult situation with Subaru Kings Automall is valuable. Though the situation ended less than satisfactory, leaving Matt and I very disappointed with the dealership. I hope I never run into this problem again but if I do I’d hope to have Matt in my corner.
And I want to thank Merit for not leaving me high and dry. After seeing how SKA behaved, you could have washed your hands of it. Thank you for staying with me.

2026幎3月11日
Merit Administration ロゎ

Merit Administration からの回答

Hi, Joseph. We’re happy to hear that our team provided you with excellent service. We’ll make sure that they receive your feedback. We’re sure it will make their day!

5぀星のうち5の評䟡

Great experience

Great experience, customer service prompt answers, easy solutions couldn’t ask for a bit of warranty was recommended to everyone. I am so happy I got it.

2026幎3月13日
Merit Administration ロゎ

Merit Administration からの回答

Hi, David. Thank you so much for taking the time to leave an excellent review. We really appreciate your business. Please let us know what we can do for you in the future.

5぀星のうち5の評䟡

The customer service is very good


The customer service is very good however the technician that they sent decided that because he saw for him something looks good but the mechanic is telling him that needs to be fix he said no charge it to the owner mind that I have the insurance to be able to fix my car before it broke and no need to pay because that’s what the warranty is.

2026幎3月4日
Merit Administration ロゎ

Merit Administration からの回答

Thank you so much for the review!

5぀星のうち4の評䟡

This claim was worked out between where


This claim was worked out between where I was having it serviced and Merit. I paid my deductible only.

2026幎3月4日
自発的なレビュヌ
Merit Administration ロゎ

Merit Administration からの回答

Hi, Julie. Thank you so much for taking the time to leave an excellent review. We really appreciate your business. Please let us know what we can do for you in the future.

5぀星のうち1の評䟡

Paying for you own cars fixed

Not. Paying for nothing. Sooo better. Save your money and get fixed your own car

2026幎2月19日
Merit Administration ロゎ

Merit Administration からの回答

Thank you for your review. All feedback is important. We’re sorry to hear you had a negative experience. Please email customerservice@usautomotiveprotectionservices.com with details about your experience along with your policy number, and we will be in touch.

5぀星のうち1の評䟡

Took to long to approve the work like 5


Took to long to approve the work like 5 days. They only paid a small portion of what the bill was. I had to pay the remains balance. I would not recommend this coverage

2026幎3月7日
Merit Administration ロゎ

Merit Administration からの回答

Hi, Thomas. Thank you for your review. All feedback is important. We’re sorry to hear you had a negative experience. Please email customerservice@usautomotiveprotectionservices.com with details about your experience along with your policy number, and we will be in touch.

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