Merlin Annual Pass レビュー 

Merlin Annual Pass からの回答

2026年7月6日

Hi JJ,

Thank you for sharing your feedback!

I'm pleased to hear that you find the booking process easy to navigate, that's exactly what we aim for!

However, I'm sorry to hear that you feel the Essential Pass doesn't offer enough benefits. We understand that choosing a Merlin Pass is an investment, and we truly appreciate every one of our Passholders. We are proud to offer a range of passes at different price points to suit different budgets. While our Platinum and Gold Passes include additional perks, the Essential Pass is designed to offer great value with access to our attractions at a lower cost. 

We thank you once again and aprreciate you taking the time to share your thoughts.

Kind regards,

Merlin Annual Pass からの回答

2026年7月10日

Hi Jonathan,

Thank you for taking the time to share your feedback. We're very sorry to hear that your recent visit didn't meet your expectations.

It is disappointing to learn that you felt the quality of the food had declined and that the buffet offering was not what you were expecting. We strive to provide the best possible experience for all of our guests, so we're sorry to hear that we fell short on this occasion.

Your feedback will be shared with the relevant team so that your concerns can be reviewed

We value your feedback and hope you'll consider giving us another opportunity to provide you with the experience you expect and we strive for..

Kind regards,

Merlin Annual Pass からの回答

2026年7月6日

Hi Chris,

Thank you for sharing your feedback

I'm so pleased to hear that you're enjoying the perks that come with the Platinum Pass! We're always reviewing our products to see how we can make your experience even better, so it's fantastic to hear you're making the most of the benefits, especially the one-shot Fastrack. We can't wait to welcome you back for more amazing days out!

Kind regards,

Merlin Annual Pass からの回答

2026年7月1日

Hi Luke,

Thank you for sharing your feedback with us.

I am pleased to hear that you have been a Merlin Annual Pass holder for many years and have enjoyed visiting so many of our attractions, making the most of your membership. However, I am sorry to learn how you have been feeling about your recent experiences.

We appreciate that it can be frustrating when unexpected circumstances result in delays or temporary ride closures. Please be assured that these decisions are never made lightly. The health and safety of our guests is always of the up most priority, and where necessary, we take the appropriate action to ensure everyone remains safe.

We also understand that a day out can be a significant expense, particularly for families, and we recognise that prices have increased over the years. Like many attractions, we regularly review our pricing to reflect the costs of operating our attractions. We also continually review the food and beverage options available across our attractions to ensure there is a range of choices to suit as many guests and budgets as possible, while maintaining the quality our guests expect. This is one of the reasons why discounts at our food and beverage outlets are included with two of our Annual Pass memberships, a benefit that many of our passholders greatly value.

Our teams work hard to manage all queues as effectively as possible, including Ride Access Pass and Fastrack queues, to help provide a smooth and enjoyable experience for all guests. Therefore, I am disappointed to hear that this was not reflected during your recent visits.

We do hope you continue your membership with us for the future and please feel free to call us on  01372 751411 Monday-Friday 9am-4pm to discuss your feedback further.


Kind regards,

Merlin Annual Pass からの回答

2026年7月1日

Hi Stuart,

Thank you for sharing your feedback. 

We're sorry to hear you feel this way. We're continually working to improve our attractions and provide experiences that appeal to as many guests as possible. therefore this also means we're always working behind the scenes to introduce new and exciting additions, alongside maintaining and improving the experiences our guests already have.

Please may I ask you contact us at info@merlinannualpass.co.uk if you would like to discuss your feedback in further detail. 

Thank you once again for sharing your feedback.

Kind regards,

Merlin Annual Pass からの回答

2026年6月23日

Hi Amy,

Thank you for sharing your wonderful feedback. We are delighted to hear that you were able to take advantage of the offer that included Merlin Passes with your hotel stay. It is fantastic to know that you have already made such great use of your pass in a short period of time

We hope you had a lovely stay at Chessington and look forward to you continuing to enjoy your pass across all of our attractions throughout the year.

Kind regards,

Merlin Annual Pass からの回答

2026年6月23日

Hi Simon,

Thank you for taking the time to share your feedback. We're delighted to hear that you and your family had such a great time with us and enjoyed your most recent visits to Alton Towers & Chessington. We're glad you love Wicker Man, Galactica and Nemesis, as well as the golf experience as much as we do!

We appreciate your comments regarding the food offerings and pricing, and we'll ensure your feedback is shared with the relevant teams. We also value your feedback about our garden areas as we know these details can make a real difference.

Thank you again for taking the time to share your thoughts.

Kind regards,

Merlin Annual Pass からの回答

2026年6月22日

Hi Sagarsinh,

Thank you for your lovely feedback!

It is wonderful to hear how much enjoyment you have had from your passes and we're so pleased that you have found excellent value for money in your Merlin Pass

We can't wait to welcome you back to one of our attractions soon to continue making more magical memories.

Kind regards,

Merlin Annual Pass からの回答

2026年6月19日

Hi John,

Thank you so much for your feedback! We're delighted to hear that you're making the most of your Merlin Pass and enjoying so many fantastic family days out.

We look forward to welcoming you back again soon and helping you create even more magical memories together!

Kind regards,

Merlin Annual Pass からの回答

2026年6月18日

Hi Shanara,

Thank you for your lovely feedback!

It’s wonderful to hear that you’ve been getting so much enjoyment and value from your pass so far. We’re delighted that the benefits of being a Gold/Platinum Passholder are suiting you, and we’re proud to be able to offer these exclusive benefits to our guests.

We can’t wait to welcome you back to one of our attractions soon!

Kind regards,

Merlin Annual Pass からの回答

2026年6月18日

Hi Michelle,

Thank you for sharing your feedback. It’s wonderful to hear how much enjoyment you’re getting from your pass and that you consider it great value for money.

We’re delighted that you’ve found the booking system easy to use. that’s always the goal, so it’s great to know it’s working well for you.

It’s also lovely to hear that you had such a positive experience. I’ll be sure to pass your kind comments on to Kelly, who will be delighted to receive your feedback.

We look forward to welcoming you to Alton Towers Resort for your next visit soon.

Kind regards,

Merlin Annual Pass からの回答

2026年6月18日

Hi Michelle,

Thank you for sharing your feedback. I'm so pleased to hear that you and your family are making the most of your Merlin passes, and it's amazing how many attractions you've managed to visit this year.

We hope you continue creating unforgettable memories with your family, and we look forward to welcoming you to our London attractions this summer.

Kind regards,

Merlin Annual Pass からの回答

2026年6月17日

Hi Ciaicovschi,

Thank you for your feedback,.

We’re pleased to hear that you have found the booking system easy to use and the website easy to navigate. That is always our goal, so it is great to know it is working well for you.

We look forward to welcoming you to one of our attractions soon!

Kind regards,

Merlin Annual Pass からの回答

2026年6月17日

Hi Mr Tailor,

Thank you for sharing your feedback! 

It is lovely to hear how much you are enjoying your Merlin Pass, and we are very pleased that you are able to make good use of it. We hope this continues, and we look forward to welcoming you back to one of our attractions soon.

Kind regards,

Merlin Annual Pass からの回答

2026年6月17日

Hi George,

Thank you for taking the time to share your feedback. It is wonderful to hear that your Merlin Annual Pass is helping you create magical memories with your family. We are delighted to know that you and your family are enjoying the benefits included with your pass and that you feel it offers great value for money.

We look forward to welcoming you back to our attractions soon and hope you continue to make many more unforgettable memories together.

Kind regards,

Merlin Annual Pass からの回答

2026年6月17日

Hi Zoe,

Thank you for sharing your feedback.

We are so pleased to hear that you have had a great experience with us, which is what we always strive to deliver. We hope we are able to welcome you back to one of our attractions soon and continue helping you create wonderful memories with us.

Kind regards,

Merlin Annual Pass からの回答

2026年6月17日

Hi Neeraj,

Thank you for sharing your feedback.

We are delighted to hear that you are making the most of your Gold Pass and that your children are loving it. Helping families create wonderful memories together is something we are extremely proud to be able to offer, and it is fantastic to know that your pass is contributing to those special experiences.

We hope you continue to enjoy many memorable days out and create even more wonderful memories together at our attractions.

Kind regards,

Merlin Annual Pass からの回答

2026年6月17日

Hi Jerry,

Thank you for taking the time to share your feedback. I am sorry to hear about your experience and appreciate how frustrating it must be when you are unable to secure a Ride Access Pass.

In response to guest feedback that our busiest and most popular days were reaching capacity too early, RAP allocations for the 2026 season will now be released three months at a time. We will also continue to offer alternative allocation waves, with the booking window extended to 48 hours (previously 24 hours) for guests who may not have secured a pre-booking.

We understand the importance of the Ride Access Pass for many of our guests and appreciate your comments regarding both the booking process and queue times. We appreciate our guests’ patience and understanding while we work towards a more effective and equitable approach. Accessibility remains a priority across our attractions, and we thank you for your continued cooperation in helping us improve the experience for all guests.

We are also sorry to hear of your concerns regarding guest behaviour and your interactions with our customer service team. Our staff work hard to ensure that all guests visiting our attractions are treated fairly and respectfully. At the same time, the wellbeing and safety of our employees is of the utmost importance, and we are committed to providing a safe environment for both our guests and our teams.

Your feedback is valuable to us, and we will ensure that your comments are shared with the relevant teams for review.

If you would like to discuss the issues you have experienced in more detail, please feel free to call us on 01372 751411 between 9:00am and 4:00pm, Monday to Friday, we would be more than happy to assist you further.

Kind Regards,

Merlin Annual Pass からの回答

2026年6月17日

Hi Simon,

Thank you for sharing your feedback!

I am sorry to hear this, and for any miscommunication regarding your renewal. Due to a high volume of correspondence recently, it is unfortunately taking us longer than we would like to respond; however, I can assure you that our team is working as quickly as possible.

If you would like to discuss your renewal in more detail, please feel free to call us on 01372 751411 between 9:00am and 4:00pm, Monday to Friday, and quote your email reference number. We would be more than happy to assist you further and get this matter resolved.

Kind regards,

Merlin Annual Pass からの回答

2026年6月16日

Hi K Gibson,

Thank you for sharing your feedback. It’s wonderful to hear that you were able to take advantage of the offer where Merlin Passes were included within your hotel stay. We hope you had a lovely stay at Legoland and look forward to you continuing to enjoy your pass across all of our attractions throughout the year.

Kind regards,