The young man I spoke to on 31 July in the afternoon, was very friendly, polite, helpful, professional and informative. Great customer services and very knowledgeable about his job. Thank you Sir 5*... ãã£ãšèŠã
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This is an absolutely terrible company. I hate bills and always try to expedite setting them up and keep up with whatever is needed so they're taken care of. I've been in my flat for four months. In... ãã£ãšèŠã
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Shout out to Hannah on the customer service line. Very calm, patient, helpful, kind and she's the best customer service person I have ever met. I had a frustrating experience when I moved into my new... ãã£ãšèŠã
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Fast & effective setup over the phone. The person (canât remember his name!) was also lovely.
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3.7
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Very helpful and informative
Very helpful, explained why the bill was needed as I've never paid for hot water separately before.
2019幎10æ3æ¥
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Metropolitanlocal ããã®åç
Hi Victoria,
Thank you for sharing your feedback.
I am pleased to hear that we were able to provide clarity in relation to your billing.
Many Thanks
Annie
Excellent service - very friendly and helpful
Spoke to Becky who was very friendly and helpful! She was able to answer all of my queries very quickly and explained it all very clearly and was obviously very happy to help.
All of my issues were resolved within that one phone call - I was very impressed with the service!
2019幎9æ19æ¥
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Metropolitanlocal ããã®åç
Good Morning Jack,
Thank you for your glowing review. I am pleased to hear you were happy with the service.
Kind Regards
Michelle
They failed guide me to register newâŠ
They failed guide me to register new account
2019幎9æ10æ¥
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Metropolitanlocal ããã®åç
Hi Astyo,
Thanks you for taking the time to share your review.
I can see that your account is now set up and hope in future you have a more positive experience.
Should you require any further assistance, please do not hesitate in getting in touch with our customer service team by calling 02920 100346 between 8am and 8pm Monday to Friday or between 9am and 1pm Saturday. Alternatively, you can also send us a contact form here: https://www.metropolitanlocal.co.uk/contact-us/
Kind Regards
Michelle
Trustpilot ãšã¯ã¹ããªãšã³ã¹
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