mindfuel.co.nz ロゎ
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mindfuel.co.nz レビュヌ 310

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TrustScore 5段階評䟡の5

4.8

ビタミン・サプリメント専門店
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5぀星のうち5の評䟡

I've been ordering products from this company for the last few years and I am always blown away at the high level of customer service that they provide every time I make a purchase from them. Not only... もっず芋る

5぀星のうち5の評䟡

Products arrived a lot sooner than expected, unfortunately the live plant got damaged, only one leaf survived. Fingers crossed it survives. Edited to four stars based on response 2nd edit - liv... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Great service. Quick processing of order. Good communication. Confirmation order received after checkout then followed by email to chosen address with follow up of shipping email. In general a easy pu... もっず芋る

5぀星のうち5の評䟡

They always ship fast, have good communication, and are easy to order. great company. For this order, I didn't find the products themselves great for me (kanna snuff and kratomic mix). I've tried... もっず芋る

䌁業情報

  1. ビタミン・サプリメント専門店
  2. ハヌブ専門店
  3. Smart Shop
  4. ベむパヌ専門店

圓該䌁業による蚘述

Explore Your Mind with MindFuel, Aotearoa's Premier Online Smartshop & Headshop. Discover Blue Lotus, Kava, Kanna, Ecsplore, Happy Caps, Clear Focus, Elevated Botanicals, Herbal Pipes, Vaporizers & Infusion Machines. Enhancing Minds Since 2004.

連絡先

4.8

優良

TrustScore 5段階評䟡の5

310件のレビュヌ

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5぀星のうち2の評䟡

ordered rooted cuttings in october


ordered rooted cuttings in october 2025. they eventually arrived in mid feb 2026. a business like this really shouldnt be taking payments for products they know they wont be able to ship for that kind of time period.

2026幎2月16日
mindfuel.co.nz ロゎ

mindfuel.co.nz からの回答

Hi Matt,

Thank you for taking the time to share your feedback.

Your order was placed on October 25th and shipped on February 16th. While this was slightly beyond our general “up to 12 weeks” estimate, we do clearly state on the product page that we pause shipping from mid-December through late January each year. This is due to extreme summer heat and significant courier delays over the Christmas period, which can compromise the health and survival of live clones in transit.

Because your order fell within this seasonal closure window, the dispatch timeline was extended accordingly. Our priority is always to ensure plants are strong and conditions are suitable so they arrive healthy and viable.

We understand that waiting several months can be frustrating, and we sincerely apologize if the timeframe was longer than you anticipated. We do our best to communicate these seasonal pauses upfront so customers can make an informed decision before ordering.

We appreciate your business and your feedback, and we will continue working to improve both our communication and turnaround times wherever possible.

Kind regards,
Team MindFuel

5぀星のうち5の評䟡

Quick

Quick, efficient service and delivery. Normally wary when a company has a rating this high but it's legit and well deserved. Keep up the good service, thoughtful packaging and quality product!

2026幎1月12日
5぀星のうち5の評䟡

The Gold Standard of Customer Service!

I am absolutely thrilled with MindFuel, and their dedication to customer satisfaction is truly unparalleled.

My initial order of a live plant faced significant challenges: it arrived two months after ordering and was, unfortunately, snapped in two due to transit damage. While disappointing, it was the response to my complaint that made all the difference and cemented my trust in this business.

The MindFuel went above and beyond to correct the situation. They not only responded quickly but generously sent three replacement plants—not just one—which arrived about a month later in significantly improved and secure packaging. All three replacement plants arrived safe, sound, and perfectly healthy. They are thriving!

Exceptional customer service! Few companies show this level of integrity and commitment when things go wrong. If you are looking for a supplier who stands behind their product and prioritizes the customer experience, look no further. Highly, highly recommended!

2025幎8月26日
5぀星のうち5の評䟡

Herbs That Work and a Team That Cares

I've been ordering products from this company for the last few years and I am always blown away at the high level of customer service that they provide every time I make a purchase from them. Not only is their herbal product range vast and impressive, but the quality is second to none - no other company I know of offers the range of rare, hard-to-find herbals that these guys offer....at very reasonable prices I might add. I cannot recommend this company highly enough.

2025幎11月25日

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