misleading return policy
Title: Misleading Return Policy and Disappointing Customer Service
I am extremely disappointed with Mind Games Fragrance and its handling of my return request.
I purchased over $500 worth of merchandise and attempted to return the entire order within the return period after realizing I had purchased duplicate fragrances in different formats.
Mind Games advertises a return policy, but the non-returnable restriction for certain products is buried within an expandable product description under “Read More,” rather than being clearly displayed near the price or Add to Cart button.
I contacted customer service, and the representative stated that she would provide the return policy explaining why my items were not eligible for return. After reviewing the policy, I still could not find clear language explaining why my particular Travel Trios were excluded. Despite my efforts to resolve the issue, my return was denied.
I made it clear that I did not want to keep the merchandise and was willing to return the entire order. I was not asking for free products, only a fair opportunity to return merchandise I did not want.
Customers should not have to search through expanded product descriptions to discover that an expensive purchase is non-returnable. These restrictions should be clearly and prominently disclosed before checkout.
This experience has been frustrating and disappointing. I encourage other customers to carefully review every product description and return restriction before purchasing from Mind Games Fragrance.
A company selling luxury fragrances should provide transparency, fairness, and customer service that reflects the prices customers are paying.