I needed to change my delivery address so I have sent them a message - no response to email, I had to chase them on instagram to get a response. When order arrived I found out that the clothes are too... もっと見る
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Been ordering from this small independent company for years watching them grow. Every season brings new flavour to their designs which always feel fresh and ahead of the fashion curve. Never had issu... もっと見る
企業が回答しました
It has been 5 weeks and I still haven't received my order, I have contacted the company via email a week ago and have received no response. I have just emailed for a second time and am awaiting respon... もっと見る
So excited to finally get these wonderful items, been surprised with M size, a bit small for me but it's not a problem cuz my gf loves it. Next year will order L size hoodie and smth else. 10% disco... もっと見る
企業が回答しました
企業情報
当該企業による記述
if you have an issue with an order PLEASE contact us BEFORE leaving a review, please email or call using the contact info below!
連絡先
Halas Industrial Estate, Forge Lane, B62 8EB, Birmingham, 英国
- 0121 550 7137
- info@miseryworldwide.com
- miseryworldwide.com
2.7
期待以下
170件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Punk trousers
Such a mad company !! I won some punk trousers off them and I couldn’t fault the delivery and quality of them too ! Absolutely adore them ❤️🔥
2021年8月10日
Misery Worldwide Limited からの回答
Thanks Abbie, great to hear your feedback! - MW
Great service
Great service, fast delivery and the item is just how I expect it.
Fantastic experience
2021年8月8日
Misery Worldwide Limited からの回答
Thanks Violeta, we're glad you're happy with your item. - MW
Misery Worldwide Limited からの回答
Hi Tenison, I'm sorry for the delay with your order, I can see now it has been delivered - https://www.royalmail.com/track-your-item#/tracking-results/4004598380008B701AC0E
Please accept my apologies for the delay. If you need any further help please do not hesitate to contact me. Daniel - MW
Best customer service!
I had been wanting a particular hat for MONTHS after seeing it online but it was 'sold out' online. I commented on an Instagram post asking if it would be restocked. The Instagram team popped one available on their site right then and let me know! Suffice to say I'm stoked! Delivery time to Australia was reasonable. Overall cost in AUD was painful but so worth it. Love my hat!
2021年8月6日
Misery Worldwide Limited からの回答
Hey Cassie! No problem, glad we could help you out with the older bag design you wanted. Enjoy! - Dan, MW
Misery Worldwide Limited からの回答
Hi Celia, we refused refund as the parcel is at your local Correos office awaiting collection, as can be seen here - https://www.correos.es/es/es/herramientas/localizador/envios/detalle?tracking-number=LP686503701GB
We take fake negative reviews seriously as this can damage our small business. We ask you remove the review, and collect your order from the Correos Office. You are welcome to return it for a refund if desired within 14 days of it being delivered. I hope this helps. Thanks, Daniel - MW
Misery Worldwide Limited からの回答
Thanks Oskar much appreciated! - Dan, MW
Misery Worldwide Limited からの回答
Hi Chris, Glad you like the hoodie, we apologise for any delay on shipping. Thanks, Dan - MW
Misery Worldwide Limited からの回答
Cheers Skully! :) - Dan, MW
good communication and lovely items
had issues with my order as i accidentally ordered the wrong size but i sent an email and they were quick to give me a solution and changed the size. love my clothes, good quality! thank you
2021年7月15日
自発的なレビュー
Misery Worldwide Limited からの回答
Hi Lou, glad we were able to sort that for you! Thanks for your support, Dan - MW
Great communication
I had issues at first with delayed shipment, but Daniel from Misery Worldwide went out of his way to contact me to clear up the misunderstanding. A hard working Brand.
Thank you and sorry for the bad review I gave before !
2021年7月14日
自発的なレビュー
Misery Worldwide Limited からの回答
Hi Yaren! Thanks so much, glad I was able to assist. Your support is really appreciated. Thanks, Dan - MW
Love the quality of products
Love the quality of products! My recent order was missing an item and I’m still waiting to hear back. Customer service could be improved but other than that I will still continue being a customer since I do love the products.
2021年7月14日
Misery Worldwide Limited からの回答
Hey Angelino! Thank you so much! We're super happy your order arrived quickly & that you love the product! - MW
I did not receive all the items I…
I did not receive all the items I ordered and misery has not responded to my customer service emails trying to resolve this issue.
Update: The company did reach out to rectify this issue and sent the item again with no charge. I will say the quality of the items I did receive is very good.
2021年7月5日
Misery Worldwide Limited からの回答
Hi Jacob, please accept my apologies that the necklace was missing from your order. I have arranged a replacement be sent out immediately, you should of received email confirmation of this just now. I hope this helps & again I apologise for any inconvenience caused. We would appreciate that upon receipt of the missing item, you amend your review to reflect our service. Thanks! Daniel - MW
UPDATE - Here's the link to your tracking for the missing item! I hope this helps.
https://www.royalmail.com/track-your-item#/tracking-results/LO014743873GB
Misery Worldwide Limited からの回答
Thank you Gregg! - MW
Charged significant amount more for…
Charged significant amount more for postage than actual cost. Product as described.
Slow to dispatch.
2021年6月22日
Misery Worldwide Limited からの回答
Hey James, I'm happy to refund you the difference in return for you amending this review. Please understand, we are a business, we have to make a profit. Mark up on postage costs is completely normal. Thanks, Dan - MW
Wasted too much time on the delivery
2021年6月20日
I still haven’t received my hoodies
I still haven’t received my hoodies and I have emailed them about any information and I did not get a reply. I have been waiting for a month with no information on them. I try to track them and they haven’t even left the UK yet.
2021年6月5日
Misery Worldwide Limited からの回答
Hi Bella, Your order left our warehouse on May 11th. I appreciate their has been a delay while it has been with Royal Mail & USPS. However, please follow the tracking information we sent via email, I have checked it today and your parcel is with USPS & due for delivery any day now. Thanks.
Sunglasses have no tint in the frame…
Sunglasses have no tint in the frame and the beanie fit like a child’s size
2021年5月28日
Misery Worldwide Limited からの回答
Hi Benjamin Andrew Thomas, I'm sorry you're not happy with the products you received, you should of emailed us first if you were not happy with the items. The green sunglasses do infact have a tint, which is shown on the product listing and mentioned in the description, they are not black lenses they're just kinda smoky & that is shown in the images. The beanies are intentionally small, they are fisherman style, above ear beanies & the sizing is again stated in the product description. Please drop us an email at info@miseryworldwide.com & we can work something out. Thanks - MW
Quality in both product and customer service.
Misery Worldwide have always had quality garms and great customer service. The prints last for years and the accessories don't tarnish. Also they're very easy to contact if you have any inquires. This self made company is one to support and enjoy
2021年5月12日
自発的なレビュー
Misery Worldwide Limited からの回答
Yes Paul! Appreciate the kind words man, thank you as always for your ongoing support. - MW
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