This company is a scam
This company is a scam! I ordered a Roland versacamm printer in January and when I hadnât received it after over a month. I contacted them and asked them when my printer would arrive. I was told it had to be shipped from Indonesia, which wasnât mentioned anywhere on their website and it would be another 30 days before I received it. At the first of March, I got an email saying my printer had arrived at the Port in New York, but the tracking information showed my printer in Los Angeles and I owed $1230 for taxes and duties. I again emailed Mitralrint asking about these crazy fees. I was expected to pay and was very rudely responded to saying I shouldâve expected this because I ordered the printer from out of my country. I finally agreed to send the payment via ACH from my bank account because I desperately needed the printer to open a business. I never got another response from the shipping company with further instructions on when I wouldâve just received my printer. I again emailed this company because thatâs really the only way you can contact them and was told they would reach out to the shipping company.. when I still hadnât heard anything on a ship date or receiving date from the shipping company. I emailed this company again and now have been both ghosted by both Mitraprint and Nippon cargo the shipping company. So not only am I out my printer and the taxes and duty fees. I have now waited an extra four months to open my print company because this company is a scam and liars.








