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I recently purchased some light fixtures for my guest bedroom from Mitzi, and I couldnât be happier! The entire processâfrom browsing the website to making the purchaseâwas so smooth and easy. Their... ãã£ãšèŠã
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Great lamps, good customer service! Lamp shipped quickly and was well-packaged. Their website doesn't have a great cancel order feature, but after I accidentally double-ordered they let me ship... ãã£ãšèŠã
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Our order never arrived. It was listed as sent but also stored in your warehouse. Your abysmal customer service did nothing until we finally disputed the credit card charge a month later. You fina... ãã£ãšèŠã
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I absolutely love our new entryway light. It's a work of art! Installing it wasn't a walk in the park, mainly because the wires weren't color coated and I had to do some research to figure out how to... ãã£ãšèŠã
Well-designed, well-made, well-priced lighting has been, well, non-existent ⊠Until now! We believe lighting should be beautiful and made from premium materials, but who says that has to cost you a fortune? Mitzi was founded in New Yorkâs Hudson Valley with a goal to thoughtfully craft high-design lighting and make it highly attainable.
151 Airport Drive, 12590, Wappingers Falls, ç±³åœ
4.1
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The customer service team was wonderful. They worked so hard to fix a crazy situation and were thoughtful and pleasant and incredibly professional. My problem was satisfactorily resolved and Iâm thrilled with my gorgeous dining room chandelier!
mitzi.com ããã®åç
Hi Niki! We appreciate your business and your positive feedback! We're happy we were able to accommodate your special situation and that you love your Birdie chandelier! We look forward to seeing you on your next lighting project!
Thank you,
~Mitzi Customer Service Team
I recently purchased some light fixtures for my guest bedroom from Mitzi, and I couldnât be happier! The entire processâfrom browsing the website to making the purchaseâwas so smooth and easy. Their site is super user-friendly, making it simple to find exactly what I needed.
And the final result? Stunning! The light fixture is absolutely gorgeous and has completely transformed the space. Iâm beyond thrilled with my purchase and would highly recommend Mitzi to anyone looking for beautiful, high-quality lighting.
mitzi.com ããã®åç
Hi Erica! This is fantastic! We're so excited to know how happy you are with your experience and purchase with us! This made our day! We'll see you on your next lighting purchase! Have a great weekend!
Love & Light!
~Mitzi Team
This beautiful light shines bright in our dinning room. This room once was dark and dreary. Now with the Sunbolt itâs the room everyone enjoys being in it.
mitzi.com ããã®åç
Awwh Constance, we're happy to hear you're enjoying your new beautiful Genisis chandelier! Thanks!
Love & Light!
~Mitzi Team
Great lamps, good customer service! Lamp shipped quickly and was well-packaged.
Their website doesn't have a great cancel order feature, but after I accidentally double-ordered they let me ship back the second bathroom vanity light for a refund at no cost. Can't speak to the other lamps, but the one I got was high quality (Reese Three Lamp Bath/Vanity).
Only complaint is shade didn't fit standard A19 bulbs and they don't list compatible bulbs on their website which would have saved me some time.
mitzi.com ããã®åç
Hi Erik,
You made our day! We truly appreciate the great feedback. We've moved over to Shopify which should prevent these issues from occurring in the future! You should be able to find the Reese's recommend light bulb in the fixture's assembly instructions. Thanks again and please keep us in mind for your next lighting project!
Love & Light,
~Mitzi Team
Took forever to ship my product. Still havenât shipped yet.
I received a high quality and well built product that was fairly priced and accurately described in the website listing. There was a bit of a hiccup with my purchase because Mitzi's system initially failed to apply the correct discount. I reached out to them and they swiftly fixed their error. Their customer service reps were very pleasant and helpful, and I plan to shop here again soon. I highly recommend this company.
mitzi.com ããã®åç
Hi Karissa,
Thanks for your positive feedback! We appreciate your business and are delighted that you're pleased with our customer service team's hard work and dedication. We hope you enjoy your beautiful new Nala chandelier! We can't wait to see you on your next lighting project!
Cheers,
~Mitzi Team
The pendants arrived in perfect condition and took just about a week to get here. Completely happy with that timing. They are elegant and look nice in the hallway where I placed them. Previously there had been recessed lights which were fashionable at the time this house was built 25 years ago but I wanted a warmer look and the pendants fit the bill.
Your online selection was excellent, too. Next time I need a lamp or lights I will check with Mitzi first.
Thank you.
mitzi.com ããã®åç
Hi Dobie,
Wow! Your feedback is amazing! We're so happy to hear all is well with your Ariana pendants, we know they look fabulous in your hallway! We appreciate your business and positive review. Yes, please keep Mitzi in mind for your next lighting project! Thank you.
Love & Light,
~Mitzi Team
GREAT looking fixture in our new, contemporary kitchen! Wasn't happy that they no longer supply the light bulbs for the fixture...and it's not easy to find them (without black printing visible on the white bulb) on line. Finally found them at LOWE'S.
mitzi.com ããã®åç
Thanks, Ken, for your great review of your new Elsa chandelier! We're so happy to hear that you're enjoying your new chandelier! Yes, as of August 1, 2023, we no longer ship incandescent bulbs with our fixtures due to the California Title 24 laws along with the Department of Energy. However, we do offer LED light bulbs on our website for most of our fixtures! Thanks again!
Cheers,
~Mitzi Team
The light was just as described and was shipped quickly.
mitzi.com ããã®åç
Hi Ronda,
We truly appreciate your positive feedback! We hope you love your new Bibi flush mount as much as we do! Thanks for shopping with us!
Warm regards,
~Mitzi Team
mitzi.com ããã®åç
Hi Jayne,
Thanks for your positive feedback! We hope you enjoy your new Lupe wall sconces!
Cheers!
~Mitzi Team
Service is bad, can't recommend. I bought several light fixtures and during installation one of the glass pieces got broken. I would have been happy to pay for the part but the company said they don't sell parts so I had to buy an additional light to use one part from it. Never had a lighting company not sell parts before but that is what you get with online stores - no regard for customer service.
mitzi.com ããã®åç
Hi James,
Thanks for your feedback. Currently we do not sell parts separately. When fixtures are purchased from our online website, we offer a warranty on glass only if the glass arrives broken during shipment and we are notified within 72 hours of delivery. Please read our warranty policy here at https://mitzi.com/Terms by scrolling all the way down to the bottom of the page and click on the warranty tab. We apologize for the inconvenience.
Warm regards,
~Mitzi Team
Beautiful light fixture and shipping was easy
mitzi.com ããã®åç
Thank you, Sharon! We hope you enjoy your Alana semi-flush mount fixture, as she is sure to spark plenty of conversation from friends and family! Happy Holidays!
Warm regards,
~Mitzi Team
One of my vanity light came without lightbulbs and there is no way to talk to someone about replacing them other than email.
mitzi.com ããã®åç
Hello Dawn,
We appreciate your feedback. We no longer ship light bulbs included with fixtures. Thank you and we wish you a Happy Holiday season!
Kind regards,
~Mitzi Team
My light was shipped out quickly and arrived in perfect condition. Love my light choice!
mitzi.com ããã®åç
That's great news, Julie! Thank you for shopping with us and we hope you enjoy your new Paige bath and vanity light!
Kind regards,
~Mitzi Team
Mitzi.com website is easy to navigate.
The lamp I purchased and received looks exactly like the siteâs picture. Mitzi offering a first time purchase discount was a bonus. Iâm enjoying my sweet and petite pink lamp in my newly built closet.
mitzi.com ããã®åç
Thank you, Michelle, for your positive feedback! We're happy you're enjoying your Bethany table lamp! We hope to see you on your next lighting project!
Warn regards,
~Mitzi Team
I love the lights and customer service was very helpful with a screw up of my own doing.
mitzi.com ããã®åç
Margaret,
We truly appreciate your kind words and support! Enjoy your new Nora wall sconces and we hope to see you again on your next lighting project!
Warm regards,
~Mitzi Team
mitzi.com ããã®åç
Hello Diane,
Thank you so much for your positive feedback! We hope you enjoy your Alexa chandelier! Alexa is such a conversation piece!
Cheers!
~Mitzi Team
Placed order beginning of Sept stating it would be shipped in one week. It has now been one month and the item is still on backorder
mitzi.com ããã®åç
Hi Sidney,
Thank you for your feedback. We sincerely apologize for the extended delay in delivering your order. We understand that this is disappointing, and we appreciate your patience. Rest assured once stock arrives to our warehouse, your order will ship out shortly afterwards. We truly appreciate your patience as we work through this matter.
Warm regards,
~Mitzi Team
Stylish, quality product. Although one of the shades was cracked in transit, Mitzi was very understanding and quick to issue a replacement. Very satisfied!
mitzi.com ããã®åç
Hi Emily,
Thanks so much for your positive feedback we hope you enjoy your Amy bath and vanity light!
Love & Light!
~Mitzi Team
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