mitzi.com レビュヌ 111

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TrustScore 5段階評䟡の4

4.1

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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

I recently purchased some light fixtures for my guest bedroom from Mitzi, and I couldn’t be happier! The entire process—from browsing the website to making the purchase—was so smooth and easy. Their... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Great lamps, good customer service! Lamp shipped quickly and was well-packaged. Their website doesn't have a great cancel order feature, but after I accidentally double-ordered they let me ship... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

Our order never arrived. It was listed as sent but also stored in your warehouse. Your abysmal customer service did nothing until we finally disputed the credit card charge a month later. You fina... もっず芋る

䌁業が回答したした

5぀星のうち4の評䟡

I absolutely love our new entryway light. It's a work of art! Installing it wasn't a walk in the park, mainly because the wires weren't color coated and I had to do some research to figure out how to... もっず芋る

䌁業情報

  1. 照明専門店

圓該䌁業による蚘述

Well-designed, well-made, well-priced lighting has been, well, non-existent 
 Until now! We believe lighting should be beautiful and made from premium materials, but who says that has to cost you a fortune? Mitzi was founded in New York’s Hudson Valley with a goal to thoughtfully craft high-design lighting and make it highly attainable.


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4.1

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TrustScore 5段階評䟡の4

111件のレビュヌ

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5぀星のうち5の評䟡

Fabulous customer service

The customer service team was wonderful. They worked so hard to fix a crazy situation and were thoughtful and pleasant and incredibly professional. My problem was satisfactorily resolved and I’m thrilled with my gorgeous dining room chandelier!

2025幎1月25日
mitzi.com ロゎ

mitzi.com からの回答

Hi Niki! We appreciate your business and your positive feedback! We're happy we were able to accommodate your special situation and that you love your Birdie chandelier! We look forward to seeing you on your next lighting project!

Thank you,
~Mitzi Customer Service Team

5぀星のうち5の評䟡

I recently purchased some light


I recently purchased some light fixtures for my guest bedroom from Mitzi, and I couldn’t be happier! The entire process—from browsing the website to making the purchase—was so smooth and easy. Their site is super user-friendly, making it simple to find exactly what I needed.
And the final result? Stunning! The light fixture is absolutely gorgeous and has completely transformed the space. I’m beyond thrilled with my purchase and would highly recommend Mitzi to anyone looking for beautiful, high-quality lighting.

2025幎6月3日
mitzi.com ロゎ

mitzi.com からの回答

Hi Erica! This is fantastic! We're so excited to know how happy you are with your experience and purchase with us! This made our day! We'll see you on your next lighting purchase! Have a great weekend!

Love & Light!
~Mitzi Team

5぀星のうち5の評䟡

This beautiful light shines bright in


This beautiful light shines bright in our dinning room. This room once was dark and dreary. Now with the Sunbolt it’s the room everyone enjoys being in it.

2025幎5月17日
mitzi.com ロゎ

mitzi.com からの回答

Awwh Constance, we're happy to hear you're enjoying your new beautiful Genisis chandelier! Thanks!

Love & Light!
~Mitzi Team

5぀星のうち5の評䟡

Great lamps, good customer service!

Great lamps, good customer service! Lamp shipped quickly and was well-packaged.

Their website doesn't have a great cancel order feature, but after I accidentally double-ordered they let me ship back the second bathroom vanity light for a refund at no cost. Can't speak to the other lamps, but the one I got was high quality (Reese Three Lamp Bath/Vanity).

Only complaint is shade didn't fit standard A19 bulbs and they don't list compatible bulbs on their website which would have saved me some time.

2025幎4月30日
mitzi.com ロゎ

mitzi.com からの回答

Hi Erik,

You made our day! We truly appreciate the great feedback. We've moved over to Shopify which should prevent these issues from occurring in the future! You should be able to find the Reese's recommend light bulb in the fixture's assembly instructions. Thanks again and please keep us in mind for your next lighting project!

Love & Light,
~Mitzi Team

5぀星のうち5の評䟡

Great products and excellent customer service

I received a high quality and well built product that was fairly priced and accurately described in the website listing. There was a bit of a hiccup with my purchase because Mitzi's system initially failed to apply the correct discount. I reached out to them and they swiftly fixed their error. Their customer service reps were very pleasant and helpful, and I plan to shop here again soon. I highly recommend this company.

2025幎4月8日
mitzi.com ロゎ

mitzi.com からの回答

Hi Karissa,

Thanks for your positive feedback! We appreciate your business and are delighted that you're pleased with our customer service team's hard work and dedication. We hope you enjoy your beautiful new Nala chandelier! We can't wait to see you on your next lighting project!

Cheers,
~Mitzi Team

5぀星のうち5の評䟡

Very happy with purchase and service

The pendants arrived in perfect condition and took just about a week to get here. Completely happy with that timing. They are elegant and look nice in the hallway where I placed them. Previously there had been recessed lights which were fashionable at the time this house was built 25 years ago but I wanted a warmer look and the pendants fit the bill.
Your online selection was excellent, too. Next time I need a lamp or lights I will check with Mitzi first.
Thank you.

2025幎3月4日
mitzi.com ロゎ

mitzi.com からの回答

Hi Dobie,

Wow! Your feedback is amazing! We're so happy to hear all is well with your Ariana pendants, we know they look fabulous in your hallway! We appreciate your business and positive review. Yes, please keep Mitzi in mind for your next lighting project! Thank you.

Love & Light,
~Mitzi Team

5぀星のうち4の評䟡

GREAT looking fixture in our new

GREAT looking fixture in our new, contemporary kitchen! Wasn't happy that they no longer supply the light bulbs for the fixture...and it's not easy to find them (without black printing visible on the white bulb) on line. Finally found them at LOWE'S.

2024幎12月9日
mitzi.com ロゎ

mitzi.com からの回答

Thanks, Ken, for your great review of your new Elsa chandelier! We're so happy to hear that you're enjoying your new chandelier! Yes, as of August 1, 2023, we no longer ship incandescent bulbs with our fixtures due to the California Title 24 laws along with the Department of Energy. However, we do offer LED light bulbs on our website for most of our fixtures! Thanks again!

Cheers,
~Mitzi Team

5぀星のうち5の評䟡

The light was just as described.

The light was just as described and was shipped quickly.

2024幎12月5日
mitzi.com ロゎ

mitzi.com からの回答

Hi Ronda,

We truly appreciate your positive feedback! We hope you love your new Bibi flush mount as much as we do! Thanks for shopping with us!

Warm regards,
~Mitzi Team

5぀星のうち5の評䟡

Fast send

Fast send. Good packaging.

2024幎12月2日
mitzi.com ロゎ

mitzi.com からの回答

Hi Jayne,

Thanks for your positive feedback! We hope you enjoy your new Lupe wall sconces!

Cheers!
~Mitzi Team

5぀星のうち1の評䟡

Service is bad

Service is bad, can't recommend. I bought several light fixtures and during installation one of the glass pieces got broken. I would have been happy to pay for the part but the company said they don't sell parts so I had to buy an additional light to use one part from it. Never had a lighting company not sell parts before but that is what you get with online stores - no regard for customer service.

2024幎11月30日
mitzi.com ロゎ

mitzi.com からの回答

Hi James,

Thanks for your feedback. Currently we do not sell parts separately. When fixtures are purchased from our online website, we offer a warranty on glass only if the glass arrives broken during shipment and we are notified within 72 hours of delivery. Please read our warranty policy here at https://mitzi.com/Terms by scrolling all the way down to the bottom of the page and click on the warranty tab. We apologize for the inconvenience.

Warm regards,
~Mitzi Team

5぀星のうち3の評䟡

One of my vanity light came without


One of my vanity light came without lightbulbs and there is no way to talk to someone about replacing them other than email.

2024幎10月1日
mitzi.com ロゎ

mitzi.com からの回答

Hello Dawn,

We appreciate your feedback. We no longer ship light bulbs included with fixtures. Thank you and we wish you a Happy Holiday season!

Kind regards,
~Mitzi Team

5぀星のうち5の評䟡

Mitzi.com website is easy to navigate.

Mitzi.com website is easy to navigate.
The lamp I purchased and received looks exactly like the site’s picture. Mitzi offering a first time purchase discount was a bonus. I’m enjoying my sweet and petite pink lamp in my newly built closet.

2024幎10月12日
mitzi.com ロゎ

mitzi.com からの回答

Thank you, Michelle, for your positive feedback! We're happy you're enjoying your Bethany table lamp! We hope to see you on your next lighting project!

Warn regards,
~Mitzi Team

5぀星のうち5の評䟡

I love the lights and customer service


I love the lights and customer service was very helpful with a screw up of my own doing.

2024幎10月3日
mitzi.com ロゎ

mitzi.com からの回答

Margaret,

We truly appreciate your kind words and support! Enjoy your new Nora wall sconces and we hope to see you again on your next lighting project!

Warm regards,
~Mitzi Team

5぀星のうち5の評䟡

Beautiful fixtures

Beautiful fixtures. Well packed. Thank you

2024幎9月15日
mitzi.com ロゎ

mitzi.com からの回答

Hello Diane,

Thank you so much for your positive feedback! We hope you enjoy your Alexa chandelier! Alexa is such a conversation piece!

Cheers!
~Mitzi Team

5぀星のうち1の評䟡

Placed order beginning of Sept stating


Placed order beginning of Sept stating it would be shipped in one week. It has now been one month and the item is still on backorder

2024幎9月9日
mitzi.com ロゎ

mitzi.com からの回答

Hi Sidney,

Thank you for your feedback. We sincerely apologize for the extended delay in delivering your order. We understand that this is disappointing, and we appreciate your patience. Rest assured once stock arrives to our warehouse, your order will ship out shortly afterwards. We truly appreciate your patience as we work through this matter.

Warm regards,
~Mitzi Team

5぀星のうち5の評䟡

Great experience

Stylish, quality product. Although one of the shades was cracked in transit, Mitzi was very understanding and quick to issue a replacement. Very satisfied!

2024幎9月3日
mitzi.com ロゎ

mitzi.com からの回答

Hi Emily,

Thanks so much for your positive feedback we hope you enjoy your Amy bath and vanity light!

Love & Light!
~Mitzi Team

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