On line ordering was straight forward. Product was even on sale!! The fixture showed up promptly. I'm a retired electrician so I've installed my share of light fixtures. I though the Barrington Zlite... もっと見る
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レビュアーのコメントを見てみましょう
As an intermediary selling products from a number of vendors, buyer beware. I ordered a light and several minutes after ordering (I placed the order with a customer service person because the 15% disc... もっと見る
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Found great fixtures. The website was easy to navigate until it was time to pay. My two different credit cards were not accepted. I opened a chat and was connected to Opal, who called me and saw th... もっと見る
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Outstanding in all phases of the transaction. The lamp itself is of the highest quality. The assembly is pretty straight forward and the final product is, as I said is outstanding. Shipping time... もっと見る
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企業情報
当該企業による記述
Lighting design and fixture experts since 2006, Lightopia is an omnichannel lighting retailer for residential customers and trade professionals. We represent brands focused on contemporary design, quality materials and responsible manufacturing, and help our clients solve architectural and decorative lighting needs utilizing the latest LED lighting technology. We do this 7 days a week with teamwork, expertise, and a helpful attitude to make your lighting experience with us a phenomenal one.
連絡先
3323 Hyland Ave e2, 92626, Costa Mesa, 米国
- (877) 559-7516
- hello@lightopia.com
- lightopia.com
4.3
優良
1328件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Waited 4 months for glass lamps shades…
Waited 4 months for glass lamps shades and when they sent them they were 2 different types and sizes but marked as they were the same. The box was different but item number the same.
2026年4月1日
Lightopia からの回答
Hello,
We’re very sorry to hear about your experience and the delay with your lamp shades. Receiving mismatched items is certainly not the experience we want for our customers. Please reach out to our customer service team so we can make this right for you as quickly as possible.
The Lightopia Team
Customer can't provide a decent experience
As an intermediary selling products from a number of vendors, buyer beware. I ordered a light and several minutes after ordering (I placed the order with a customer service person because the 15% discount wasn't getting applied through the web site), I realized I did not order the correct color. Less than 10 minutes after placing the order I called back and found out that getting the color changed was not possible. I had a pending charge on my card and the light was days from being shipped. I could have cancelled the order and paid a fee for an order that was not complete and not even packed for shipment, neither of which made sense or was acceptable to me. I could have waited for the light to show up to see if the color looked OK. Sending it back after receipt would have required me to pay shipping costs. Long story short - make sure you order the right thing because getting it changed is going to cost you money even if the order has not even been filled. What I received looks fine, but I'd be cautious about ordering anything from Lightopia in the future because customer service was not able to provide a decent experience. It's not the representative's fault but a serious lapse in the ability to provide a good experience.
2026年4月5日
Lightopia からの回答
Hello,
Thank you for your feedback. We understand how frustrating it can be when an order needs to be changed shortly after it’s placed. Because we work with a network of vendors, orders are often processed quickly, which can limit our ability to make immediate changes. We always recommend double-checking details before placing an order, but we’re here to help find solutions whenever possible.
The Lightopia Team
Lightopia からの回答
Hello,
Thank you for your review! We’re happy to hear your fixture was in stock and shipped quickly. We appreciate you choosing us.
The Lightopia Team
The follow up to our online interest…
The follow up to our online interest coupled with a separate personal email offering a discount and early delivery made the decision to buy easy.
2026年4月7日
Lightopia からの回答
Hello,
Thank you for your kind feedback! We’re so glad our follow-up and personalized support made your decision easy. We truly appreciate your business.
The Lightopia Team
Lightopia からの回答
Hello,
Thank you so much for your kind feedback! We’re glad to hear that ordering was easy, the website was user-friendly, and your delivery arrived quickly. We truly appreciate your support!
The Lightopia Team
Quick delivery and love the lamps!
2026年3月27日
Lightopia からの回答
Hello,
Thank you so much for your feedback! We’re thrilled to hear your lamps arrived quickly and that you love them. Enjoy your new lighting!
The Lightopia Team
Excellent selections, pricing, and services
overall, I have received a best in-house lighting consultations and provided excellent after services with returning wrong orders. Glen was very helpful choosing the right ceiling fan choices and excellent communications throughout the purchasing and returning processes. I would highly recommend to anyone to this company!
2026年4月2日
Lightopia からの回答
Hello,
Thank you for your wonderful review. We’re so glad you had a great experience with our lighting consultations and after-sales service.
We’ll be sure to pass your kind words on to Glen; he’ll really appreciate it. Your recommendation means a lot to us, and we look forward to helping you again soon.
The Lightopia Team
Lightopia からの回答
Hello,
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with the product and truly appreciate you taking the time to share your feedback. We hope you enjoy it for years to come!
The Lightopia Team
Lightopia からの回答
Hello,
Thank you so much for your kind feedback! We’re thrilled to hear Destiny was responsive, friendly, and provided great service. We’ll be sure to share your comments with her!
The Lightopia Team
Opal Masters is the BEST!!
Opal Masters is the BEST!!! Knew the products we were looking for and got them to us faster than and other lighting supplier we have worked with to date . I've been in business 40 years. Unbelievable.
2026年3月31日
Lightopia からの回答
Thank you so much for your incredible feedback. We truly appreciate your kind words and your trust in us.
It was a pleasure helping you find exactly what you needed, and we’re glad we could deliver quickly and exceed your expectations. We look forward to working with you again in the future.
Barrington Zlite
On line ordering was straight forward. Product was even on sale!! The fixture showed up promptly. I'm a retired electrician so I've installed my share of light fixtures. I though the Barrington Zlite was of very good quality. Everything fit together well,
2026年3月30日
Lightopia からの回答
Hello,
Thank you for your review! We’re so glad the ordering process was easy, you were able to take advantage of the sale, and that your fixture arrived quickly and assembled perfectly. We appreciate your support.
The Lightopia Team
Dirty base of lamp
The bottom/underside of the lamp I purchased was disgustingly dirty and smelly. It was as if it had been sitting in a pile of wet muck. Dirt was in all the crevices of the underside of the base. Don’t know if that happened at your warehouse or the Robert Abbey one—but it was gross. I have pictures if you want them. Lamp works but I shouldn’t have to clean up a new lamp!
2026年3月19日
Lightopia からの回答
Hello,
We sincerely apologize for the condition your lamp arrived in. This is not the experience we want for our customers. Please reach out to our customer service team so we can review this and work toward a resolution.
The Lightopia Team
Thief’s charged me 996.99 to ship a 4lb…
Thief’s charged me 996.99 to ship a 4lb box from California to Maui and it was FedEx ground
2026年3月26日
Lightopia からの回答
Hello,
We’re sorry to hear about your frustration. Return shipping costs, especially to locations like Hawaii, can be significantly higher due to carrier rates and distance. We always aim to be as transparent as possible and are happy to review any concerns with you directly.
The Lightopia Team
Frankie did a great job
Frankie did a great job! He helped me work out the technical details, and showed me options. I am excited to receive my fixtures. Thank you Frankie!
2026年3月25日
Lightopia からの回答
Hello,
Thank you for your kind feedback! We’re so glad to hear that Frankie was able to help work through the technical details and provide great service. We truly appreciate you taking the time to share your experience!
The Lightopia Team
Heavy replacement feeWe enjoy the product
We enjoy the product. Did not like the mounting situation very difficult to feed the screws into the thread. Had to replace hanging lamps with smaller lamps quite a heavy price for the return.
2026年3月18日
Lightopia からの回答
Hello,
Thank you for your feedback! We’re so glad to hear you’re enjoying the product, though we’re sorry the mounting process was frustrating. We appreciate you sharing this, as it helps us continue improving both our products and instructions. If you ever need assistance, our team is always happy to help.
The Lightopia Team
Lightopia からの回答
Hello,
Thank you for your kind words! We’re so glad you’re happy with the quality, delivery, and packaging.
The Lightopia Team
Lightopia からの回答
Hello,
Thank you so much for your kind words! I’m glad our team could help, and I appreciate you taking the time to share your experience.
The Lightopia Team
Lightopia からの回答
Hello,
Thank you for your feedback! We’re glad your order arrived on time and exactly as expected. We appreciate your support!
The Lightopia Team
Outstanding in all phases of the…
Outstanding in all phases of the transaction. The lamp itself is of the highest quality. The assembly is pretty straight forward and the final product is, as I said is outstanding.
Shipping time is very fast and great communication couldn't be better. I am very happ
2026年3月19日
Lightopia からの回答
Hello,
Thank you for the wonderful feedback! We’re so glad to hear everything went smoothly from start to finish and that the quality and assembly met your expectations. We truly appreciate your support!
The Lightopia Team
The Lightopia rep
The Lightopia rep, Frankie Rodriguez, was great. He made sure my order process was perfect.
2026年3月18日
Lightopia からの回答
Hello,
Thank you so much for your kind feedback! We’re thrilled to hear Frankie provided great service. We’ll be sure to share your compliments with him — he’ll really appreciate it!
The Lightopia Team
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