Mixperfume レビュー 

121
TrustScore 5段階評価の4

4.0

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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Non existent customer service. Took over a month to receive my order. Reached out twice during this period of time to inquire about the delay and received no response. Once my order finally arrived, i... もっと見る

5つ星のうち5の評価

El envío fue en tiempo y forma, las fragancias huelen y duran como las originales y eso habla de su compromiso con el cliente, altamente recomendable, voy a volver a comprar. El atomizador de 10ml es... もっと見る

5つ星のうち5の評価

This is an update to my review of MixPerfume. I had received the wrong perfume and was having trouble reaching them. They did get in touch with me to resolve the situation. They do provide a great pro... もっと見る

5つ星のうち5の評価

Excellent customer service! I’m very happy with my purchase and the overall experience. The fragrances are beautiful, the packaging was lovely, and the customer service was exceptional. I trul... もっと見る

企業情報

  1. 化粧品・香水提供業者

当該企業による記述

MixPerfume offers a comprehensive range of genuine fragrance samples, ensuring a 100% authenticity guarantee, all available from a remarkably affordable price point of as little as 99¢. Discover your ideal scent today and conveniently place an order for a full-size bottle at an exceptionally competitive rate, accompanied by complimentary shipping services.


連絡先

4.0

ほぼ満足

TrustScore 5段階評価の4

121件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 66%に回答しています

通常1カ月以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.0

すべてのレビュー

(121)

過去12か月のレビュー数: 21

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

I’ve placed a few orders with…

I’ve placed a few orders with MixPerfume and have been happy every time. I did have a shipping issue with my last order, but customer service was quick to respond and took care of it right away. They kept me updated and made sure everything was resolved. Great customer service and authentic fragrances. I’ll be back for more.

2026年6月6日
自発的なレビュー
5つ星のうち5の評価

Mixperfume came through

This is an update to my review of MixPerfume. I had received the wrong perfume and was having trouble reaching them. They did get in touch with me to resolve the situation. They do provide a great product.

2026年5月26日
自発的なレビュー
5つ星のうち1の評価

Buyer Beware - Do Not Buy From Here

Non existent customer service. Took over a month to receive my order. Reached out twice during this period of time to inquire about the delay and received no response. Once my order finally arrived, it was incorrect (incorrect sizes, fragrances, & color of travel spray case) and one of the bottles had a leaking/defective atomizer. Reached out again for support, zero response.

2026年5月24日
自発的なレビュー
5つ星のうち5の評価

❤️❤️❤️❤️❤️

Excellent customer service!

I’m very happy with my purchase and the overall experience. The fragrances are beautiful, the packaging was lovely, and the customer service was exceptional.

I truly appreciate their effort, generosity, and commitment to customer satisfaction. Mistakes can happen, but what matters is how a company handles them, and they handled it very well.

Thank you again for your kindness and excellent service. I look forward to ordering from you again!

2026年5月20日
自発的なレビュー
5つ星のうち5の評価

El envío, la fragancia y ato de lo mejor

El envío fue en tiempo y forma, las fragancias huelen y duran como las originales y eso habla de su compromiso con el cliente, altamente recomendable, voy a volver a comprar.
El atomizador de 10ml es todo lo que está bien en cuanto a diseño y funcionalidad

2026年5月14日
自発的なレビュー
5つ星のうち1の評価

Scam. Do not Order

Sounds like is now an occurring issue.
I placed my order on May 8th, I was charged for my items and the system reported that the order was fulfilled and shipping label created. Till this day, May 20th, the items have never been sent to the courier. I have sent multiple emails to request a status update and they have all been ignored. Not sure what the issue is, but I do feel scammed here. I have to say that I have ordered from this place a few times in the past with no issues. Anyways, please do not place an order, they might be running a scam now. You will just lose your hard earned money. Thank you

2026年5月8日
自発的なレビュー
Mixperfume ロゴ

Mixperfume からの回答

Thank you for sharing your experience.

After reviewing this order, we confirmed that the shipment experienced an unusual delay within the USPS network but was ultimately delivered successfully on May 26.

Caroline has been a valued MixPerfume customer since 2024 and had successfully placed multiple orders prior to this experience. Because of that long-standing relationship, our team felt it was important not only to review the situation personally, but also to go beyond the original order in an effort to restore her confidence.

Following delivery, MixPerfume proactively reached out to apologize for the experience, reviewed the shipment in detail, and offered Caroline a complimentary fragrance package at no cost as a gesture of appreciation for her patience and continued support.

MixPerfume team understands that delays can occasionally occur within the shipping network. What matters most is how those situations are resolved. In this case, the order was successfully delivered, the customer's concerns were personally addressed, and additional products were offered as a goodwill gesture to ensure a positive outcome.

MixPerfume appreciates Caroline's support over the years and remains committed to providing the level of service that has earned the trust of thousands of fragrance enthusiasts.

5つ星のうち1の評価

If incompetence were a business model

It takes a special kind of incompetence to send a 'Review Your Purchase' email for an item that is still sitting on your desk eleven days after you took my money.

You printed a shipping label on May 4th to trick the system into thinking you’ve fulfilled the order, but you never actually handed the package to USPS. That’s not a 'delay'—that’s a deliberate misrepresentation of your work.

I’ve sent multiple emails and website messages, all of which you’ve ignored while you spend your time posting stolen memes on social media. If you spent half the effort on logistics that you do on your Instagram feed, you might actually be a legitimate business.

Bank dispute is officially open. I don't pay for tracking numbers; I pay for products. You’ve failed at the most basic level of commerce.

To anyone reading this: Save your money. This isn't a perfume shop; it's a glorified label-printing hobby run by people who can't handle a simple mailbox.

UPDATE (June 13, 2026)
I placed my order on May 3rd. It arrived a few days after Memorial Day — well past the expected delivery window.

On June 5th, Melissa from customer support reached out to apologize and offered to send some fragrance samples free of charge to make up for it. The samples arrived, and I considered the matter resolved.

On Friday, June 12th, Melissa reached out again — this time offering a personalized $20 coupon and asking me to update this review to reflect the resolution.

I understand this is a small business, and I appreciate that they tried to make it right. But my own consensus is this: they messed up, they tried to do right, but the damage is done. I won't be a repeat customer. My one star will remain so future customers can decide for themselves.

2026年5月13日
自発的なレビュー
Mixperfume ロゴ

Mixperfume からの回答

Hi Ross,

Thank you for updating your review.

We fully understand your frustration regarding the delay and the lack of communication you experienced during the fulfillment of your order. That experience did not meet our standards, and we took your concerns seriously.

What we are proud of, however, is how the situation was ultimately resolved. Once we were able to review your case, we personally reached out, apologized, ensured your order was delivered, sent complimentary fragrance samples at our expense, and provided a personalized discount as a gesture of goodwill.

We appreciate that you acknowledged those efforts in your updated review and recognized that our team worked to make things right.

While we're disappointed that we were unable to earn another opportunity to serve you in the future, we're grateful that the matter was ultimately resolved and that the products and additional samples were successfully delivered.

We wish you all the best and thank you for giving us the opportunity to address your concerns.

— MixPerfume Customer Support

5つ星のうち4の評価

My original order did not come

My original order did not come. After a month of no show, I emailed customer support about the issue. Gabriel got in touch with me, checked tracking, and resend my order with an added gift, which came promptly. I am very happy with the perfume I received. As they were able to right the wrong, I will be ordering from them again.

2026年3月6日
自発的なレビュー
5つ星のうち5の評価

USPS causes shipping delay

I was upset that my Coco Parfum wasn't received in a timely manner
I had ordered it well ahead of the holidays but the post office held up the shipping--it was not the fault of Mixperfume. They resolved the issue and although I was out of state at Christmas it was here when I returned, along with two nice samples.
Thank you!

2025年12月20日
自発的なレビュー
Mixperfume ロゴ

Mixperfume からの回答

Hi Karen,

Thank you so much for taking the time to share your experience and for your kind understanding.

We’re really glad everything arrived safely and that you enjoyed the Coco and the samples. While holiday shipping delays can be frustrating, we truly appreciate your patience and your thoughtful words.

Thank you again for your support, it means a lot to us. We hope to serve you again in the future.

Warm regards,
Mixperfume Customer Support

5つ星のうち3の評価

The overall experience was good

The overall experience was good, timeliness of delivery, good communication and ease of ordering however the sample was very disappointing. I ordered New York Bond No. 9 and it has no notes of patchouli which is typically woodsy and earthy. Not happy.

2025年10月7日
自発的なレビュー
5つ星のうち5の評価

Fabu smells

Fabu smells. It's the real thing. I may only be able to buy the tiny viles, still worth it!!!!!!!!🖤🤗🤗🖤

2025年9月9日
自発的なレビュー

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