レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

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レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

Ekim ayından beri iade ödememi almak için uğraşıyorum, ancak bugÃŒn hâlâ hiçbir ödeme almış değilim. Birden fazla mesaj göndermeme ve takip etmeme rağmen hâlâ bir çözÃŒm sunulmadı. İletişim yavaş v... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

Yurtdisindan siparis vermeyin. Hem geri gönderme ÃŒcreti size ait, hem de gÃŒmrÃŒk vergisi diye 40€ ÃŒcret aliyorlar. Ben siparis verdigim ÃŒrÃŒnleri iade ettim 100€, bana geri iade ÃŒcreti 7€ ve 41€ gÃŒmrÃŒk... もっず芋る

5぀星のうち1の評䟡

Finger weg von dieser Seite! Das sind wahre BetrÃŒger und das Geld bekommt ihr nicht zurÃŒck. Diese gottlosen Menschen schulden mir 100 Euro. Ich sollte 6 Monate warten, weil die Bearbeitunhszeit so lan... もっず芋る

5぀星のうち1の評䟡

Nie wieder und nicht empfehlenswert . Bir daha asla,başkasınada tafsiye etmiyorum. Beğenmediniz ÃŒrÃŒnleri geri iade yaptığınız zaman paranızı alamiyorsunuz ,misal ben Nisan ayında beğenmediğimi ÃŒrÃŒnÃŒ... もっず芋る

䌁業が回答したした

䌁業情報

  1. ショッピング・ファッション

圓該䌁業による蚘述

As the MODASELVİM team, we offer our customers the privilege of being different with our indispensable standards, collections consisting of quality and comfortable fabrics, and current models by following innovations and developments.


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1.3

ひどい

TrustScore 5段階評䟡の1.5

62件のレビュヌ

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち1の評䟡

Ekim ayından beri iade ödememi almak


Ekim ayından beri iade ödememi almak için uğraşıyorum, ancak bugÃŒn hâlâ hiçbir ödeme almış değilim. Birden fazla mesaj göndermeme ve takip etmeme rağmen hâlâ bir çözÃŒm sunulmadı.

İletişim yavaş ve belirsiz ilerliyor, ayrıca iadenin ne zaman yapılacağına dair net bir sÃŒre de verilmiyor. Bu durum bÃŒyÃŒk bir hayal kırıklığı ve gÃŒven kaybı yaratıyor.

Umarım bu sorun en kısa sÃŒrede dÃŒzgÃŒn bir şekilde çözÃŒlÃŒr, çÌnkÃŒ bu gerçekten hiç hoş bir deneyim değil.

2026幎4月4日
自発的なレビュヌ
Modaselvim ロゎ

Modaselvim からの回答

Merhaba,

Şikayetiniz bize ulaştı ve yaşadığınız durumdan dolayı ÃŒzgÃŒn olduğumuzu belirtmek isteriz. Siparişleriniz ve sitemizle ilgili ihtiyaç duyabileceğiniz her konuda size yardımcı olmaktan memnuniyet duyarız. Sorunu araştırabilmemiz ve size yardımcı olabilmemiz için lÃŒtfen TS ile başlayan sipariş numaranızı belirtir misiniz?

5぀星のうち1の評䟡

Be Careful: Returns Are Extremely Expensive

I had a very disappointing experience with this company.
I placed an order and decided to return the items within the 15-day return period as stated clearly on their website. However, once I asked for a return, I was shocked by how they handled it.

They told me that I would receive only 165€ out of 220.75€, because they would deduct shipping and customs fees, even though this was not explained clearly before purchasing. On top of that, I also have to pay the return shipping myself from Denmark to Turkey, which is extremely expensive.

I have ordered from other Turkish websites before, like larger well-known platforms, and I never had any problem returning items. Everything was transparent and fair.
But this company made the whole process complicated and unfair, and it honestly made me regret trying them at all.

I am sharing my experience so other customers know what to expect.
I definitely do not recommend ordering from this company unless you are willing to lose a big part of your money if you need to return anything.

2025幎11月25日
自発的なレビュヌ
Modaselvim ロゎ

Modaselvim からの回答

Hello,

Your complaint has arrived to us, and we would like to declare that we are so sorry for the situation you have experienced. We would be happy to assist you with any matters you may need about your orders and our site. Could you please indicate your order number starting TS so that we can investigate the issue and assist you?

5぀星のうち1の評䟡

Bin auch leider reingefallen habe nicht


Bin auch leider reingefallen habe nicht vorher die Bewertung gelesen habe 3 Kleider bestellt sind auch schnell angekommen 2 davon waren zu klein habe alle gleiche Größe bestellt habe reklamiert die Antwort war sie wÃŒrden mir ein 10€ Gutschein geben weil dire RÃŒcksendung und ZollgebÃŒhren zu hoch wÀren und das alles zu lange dauern wÃŒrde also Bitte nicht bestellen die QualitÀt ist auch nicht wie das auf den Photos sieht nicht gut nein nein nicht gut

2025幎11月13日
自発的なレビュヌ
Modaselvim ロゎ

Modaselvim からの回答

Hello,

Your complaint has arrived to us, and we would like to declare that we are so sorry for the situation you have experienced. We would be happy to assist you with any matters you may need about your orders and our site. Could you please indicate your order number starting TS so that we can investigate the issue and assist you?

5぀星のうち1の評䟡

DAS SIND BETRÜGER !

DAS SIND BETRÜGER !! FINGER WEG !! SONST SIND SIE DIE NÄCHSTE DEN MAN AUSRAUBT !!

Jegliche Kosten werden erfunden, damit man das eigene Geld nicht zurÃŒckbekommt !!

Ich habe 3 Kleider bestellt. Alle drei das gleiche Modell, unterschiedliche Farben und gleiche Größe. Das eine Artikel war um einiges größer als die anderen zwei, obwohl es angeblich die gleiche Größe ist.

Bevor ich bestellt habe, habe ich nach dem RÌckversand geschaut, da ich im Ausland lebe. Anfangs stand auf der Seite zum RÌckversand vom Ausland genauso kostenfrei, wie im Innland und das keine Probleme zubereitet werde (der angebliche Button funktioniert nicht. Ist nur als Deko da). Deshalb habe ich die Bestellung aufgegeben, sonst hÀtte ich es nicht gemacht. (Ein Punkt nach dem ich ausnahmslos immer nachschaue!)

Wer hÀtte es geahnt. Nach der Kontaktaufnahme hieß es plötzlich dass sie es nicht zurÃŒcknehmen werden, wenn es kein Grund ist, der ihnen quasi passt und wollten im Verlaufe des hin und her Schreibens dann Fotos. Habe die Kleider aufeinander gelegt und die Größendifferenz anschaulich in den Fotos gesendet.

Trotzdessen, dass es deren Fehler war mir eine falsche Größe zu senden, hieß es, wenn dann mÃŒsse ich den RÃŒckversand zahlen. Da ich von Anfang an mit der ersten Mail schon gesehen habe dass diese Menschen sehr unprofessionell sind und das nun einfach erledigt haben wollte, habe ich die Ware zurÃŒckgesendet und die Kosten dafÃŒr SELBER gezahlt.

Wochen sind vergangen, keine RÃŒckmeldung, keine RÃŒckzahlung. Deshalb nochmal eine Mail, mein Geld ist immer noch nicht da. Sie werden angeblich nachschauen. Wieder Wochen vergangen, nichts in Sicht. Das lief mehrere Wochen lang so (ich hatte im Juli zurÃŒck gesendet).

Monate spÀter wurde mir vom Gesamtbetrag weniger als die HÀlfte zurÃŒckÃŒberwiesen. UNGLAUBLICHE BETRÜGER !!
Nochmal eine Mail von mir, und sie werden wieder "nachschauen" und plötzlich (wir haben schon Mitte Oktober) hieß es dass sie vom Betrag die Versand- und Zollkosten abgezogen haben.
Ok und wenn habt ihr gefragt was ihr mit meinem Geld machen dÃŒrft ?!!!
Die Versandkosten habe ich gezahlt und was fÃŒr Kosten ihr innerhalb der Firma habt, geht niemand etwas an.
Ich habe die Ware von einer deutschen Adresse erhalten und zu der deutschen Adresse auch zurÃŒck gesendet, welche Zollkosten bitte ?? Hat nichts mit mir zu tun!! Und diese im Nachhinein erfundenen Infos waren auf der Seite nirgends eingetragen.

Es werden stÀndig neue Dinge erfunden und die Infos auf der Seite dementsprechend auch geÀndert damit man die Menschen betrÌgen kann !!

LASSEN SIE SICH NICHT REINLEGEN. ERLEBT NICHT EINEN UNNÖTIGEN STRESS UND HIN UND HER GESCHREIBE WIE ICH. SIE WERDEN IHNEN IHREN EIGENEN GELD NICHT ZURÜCK GEBEN. SPAREN SIE SICH DIE ZEIT UND KRAFT UND KAUFEN SIE AUF EINER VERTRAUENSWÜRDIGE SEITE EIN. ES LOHNT SICH NICHT.

2025幎10月20日
自発的なレビュヌ
Modaselvim ロゎ

Modaselvim からの回答

Hello,

Your complaint has arrived to us, and we would like to declare that we are so sorry for the situation you have experienced. We would be happy to assist you with any matters you may need about your orders and our site. Could you please indicate your order number starting TS so that we can investigate the issue and assist you?

5぀星のうち1の評䟡

Gestion des envois catastrophique

Aucun suivi quand on commande, j’attends une semaine et je me rends compte que mon colis n’est toujours pas arrivé. J’envoie un mail et je demande où ça en est et on me répond qu’un produit commandé n’est plus en stock donc que le colis n’a pas été envoyé et on me propose de remplacer par un autre ou de rembourser.

Génial, il a fallu que je vienne courir derriÚre ma commande pour qu’on m’annonce qu’elle n’est toujours pas expédiée et du coup c’est trop tard pour la recevoir avant mon événement !!

2025幎9月4日
自発的なレビュヌ
Modaselvim ロゎ

Modaselvim からの回答

Hello,

Your complaint has arrived to us, and we would like to declare that we are so sorry for the situation you have experienced. We would be happy to assist you with any matters you may need about your orders and our site. Could you please indicate your order number starting TS so that we can investigate the issue and assist you?

5぀星のうち1の評䟡

My experience with Modaselvim has been


My experience with Modaselvim has been very disappointing, and I feel it is my duty to share what happened to me so others don’t face the same situation.

Order 1: I placed it on June 25 for €54.35. After the delivery failed, they refunded me only €35, deducting customs and tax fees. I wrote a negative review on their site, and they promised to refund the remaining amount if I changed the review. However, until now — after a long time — I have not received any additional refund.

Order 2: I placed it on July 19 for €52.70, and today is August 19 — a full month later — and the order has not arrived. They informed me that the courier returned the package because they “could not reach me” or because “I was not home,” which is completely untrue. I received no calls or notifications, and it’s impossible for this to happen twice in a row, especially since I live with nine other people in the same house. Worse, the package was returned, but so far, I have not received any refund, meaning I am now left without the product and without my money.

In both cases, they blamed me instead of holding the courier company accountable for their failure, even though the problem is clearly with the courier they use. Also, I have not deleted my first review. I feel this is exploitation, and perhaps other customers have experienced the same but remained silent. I am not after the money as much as I refuse to accept this injustice, especially since other companies refund the full amount if delivery fails. But instead of taking responsibility, Modaselvim leaves the customer to bear the loss.

Summary of my experience: I have previously dealt with companies like SHEIN, Temu, and Modanisa, and when delivery fails, those companies take full responsibility and refund the full amount. But with Modaselvim, they deduct amounts and let the customer bear the loss.

This will be my last time dealing with Modaselvim, and I strongly advise anyone to think carefully before buying from them, as they do not protect customer rights nor take responsibility for delivery failures.

تجرؚتي مع Modaselvim كانت مخيؚة جدًا، وأ؎عر أنه من
واجؚي م؎اركة ما حصل معي حتى لا يتعرض غيري لنفس الموقف.

الطلؚ الأول: طلؚته ؚتاريخ 25 يونيو ؚمؚلغ 54.35 يورو. ؚعد ف؎ل التوصيل، أعادوا لي فقط 35 يورو، وخصموا رسوم الضرا؊ؚ والجمارك. كتؚت تعليقًا سلؚيًا على الموقع، ووعدوني ؚإعادة المؚلغ المتؚقي إذا قمت ؚتعديل التعليق، لكن حتى الآن — وؚعد مرور وقت طويل — لم أستلم أي مؚلغ إضافي.

الطلؚ الثاني: طلؚته ؚتاريخ 19 يوليو ؚمؚلغ 52.70 يورو، واليوم نحن 19 أغسطس — أي ؚعد ؎هر كامل — ولم يصل الطلؚ. أؚلغوني أن ؎ركة التوصيل أعادت الطرد لأنها “لم تتمكن من التواصل معي” أو أنني “لم أكن في المنزل”، وهذا غير صحيح إطلاقًا. لم أتلق أي اتصال أو إ؎عار، ومن المستحيل أن يحدث هذا مرتين متتاليتين، خاصة أنني أعي؎ مع تسعة أ؎خاص في نفس المنزل. والأسوأ من ذلك أن الطرد أُعيد، ولكن حتى الآن لم أحصل على أي مؚلغ مسترد، أي أنني اليوم ؚلا منتج وؚلا أموالي.

في المرتين، ألقوا اللوم عليّ ؚدلًا من محاسؚة ؎ركة التوصيل على تقصيرها، رغم أن الم؎كلة واضحة في الجهة التي يتعاملون معها. علمًا أنني لم أحذف تعليقي الأول. أ؎عر أن هذا استغلال، ورؚما هناك عملاء مروا ؚنفس الموقف لكنهم سكتوا عن حقهم. أنا لا أؚحث عن المال ؚقدر ما أرفض ال؞لم، خاصة وأن ؎ركات أخرى تعيد المؚلغ كاملًا إذا ف؎ل التوصيل. لكن ؚدل أن يتحملوا هم المس؀ولية، جعلوا العميل هو الخاسر.

خلاصة تجرؚتي: تعاملت ساؚقًا مع ؎ركات مثل SHEIN وTemu وModanisa، وعندما يف؎ل التوصيل، تتحمل ال؎ركة كامل المس؀ولية وتعيد المؚلغ كاملًا للعميل. أما مع Modaselvim، فهم يخصمون المؚالغ ويتركون العميل يتحمل الخسارة.

هذه كانت آخر مرة أتعامل فيها مع Modaselvim، وأنصح أي ؎خص ؚالتفكير جيدًا Ù‚ØšÙ„ ال؎راء منهم، لأنهم لا يحمون حقوق العملاء ولا يتحملون مس؀ولية ف؎ل التوصيل.

2025幎8月12日
自発的なレビュヌ
Modaselvim ロゎ

Modaselvim からの回答

Hello,

Your complaint has arrived to us, and we would like to declare that we are so sorry for the situation you have experienced. We would be happy to assist you with any matters you may need about your orders and our site. Could you please indicate your order number starting TS so that we can investigate the issue and assist you?

5぀星のうち1の評䟡

This is a rubbish system with bad


This is a rubbish system with bad quality fabrics, l did want to return the item, the return process didn’t work and had to deal with a long message to explain the situation plus they are charging you shipping fee and custom fee which all deducted from your items refundable price. Don’t be fooled by the picture of clothes on the app like me, even you want to keep it , it’s not worth to wear it coz of low quality of fabrics.

2025幎8月7日
自発的なレビュヌ
Modaselvim ロゎ

Modaselvim からの回答

Hello,

Your complaint has arrived to us, and we would like to declare that we are so sorry for the situation you have experienced. We would be happy to assist you with any matters you may need about your orders and our site. Could you please indicate your order number starting TS so that we can investigate the issue and assist you?

5぀星のうち1の評䟡

Very poor customer service

Very poor customer service! The return is a complete pain with these people!!!

2025幎7月14日
自発的なレビュヌ
Modaselvim ロゎ

Modaselvim からの回答

Hello,

Your complaint has arrived to us, and we would like to declare that we are so sorry for the situation you have experienced. We would be happy to assist you with any matters you may need about your orders and our site. Could you please indicate your order number starting TS so that we can investigate the issue and assist you?

5぀星のうち1の評䟡

Ik heb besteld niks gekregen

Ik heb besteld niks gekregen. En ze antwoorden geen mails. Heel veel geld uitgegeven. Is oplichters

2025幎6月25日
自発的なレビュヌ
Modaselvim ロゎ

Modaselvim からの回答

Hello,

Your complaint has arrived to us, and we would like to declare that we are so sorry for the situation you have experienced. We would be happy to assist you with any matters you may need about your orders and our site. Could you please indicate your order number starting TS so that we can investigate the issue and assist you?

5぀星のうち1の評䟡

I have 


I have bought items from this company which is Modasilvim, the items don’t fit me and they want me to keep or they will charge me very high amount for return, so as my bad experience please don’t buy from this site because they are cunning people

2025幎5月7日
自発的なレビュヌ
Modaselvim ロゎ

Modaselvim からの回答

Hello,

Your complaint has arrived to us, and we would like to declare that we are so sorry for the situation you have experienced. We would be happy to assist you with any matters you may need about your orders and our site. Could you please indicate your order number starting TS so that we can investigate the issue and assist you?

5぀星のうち1の評䟡

You pay 29 Euros if the size doesn't fit

9 EURO SHIPPING for 3 light dresses
+ 5 EURO DHL RETURN COST
+ 15 EURO CUSTOMS AND TAX EXPENSE = €29 LOST

Poor quality, unusual package tracking, for the quality high prices, shipping cost excluded, return cost on you, weird custom and tax fees on return. Unformal communication on whatsapp. Never again.

2025幎5月3日
自発的なレビュヌ
Modaselvim ロゎ

Modaselvim からの回答

Hello,

Your complaint has arrived to us, and we would like to declare that we are so sorry for the situation you have experienced. We would be happy to assist you with any matters you may need about your orders and our site. Could you please indicate your order number starting TS so that we can investigate the issue and assist you?

5぀星のうち1の評䟡

Waste of money

Please read this if you are thinking to get something from Modaselvim
I ordered more than once and it was OK (quality is always different from what they describe)
How’re In my last order I didn’t like the fabric at all so I decided to rerun it.
Products were costing $76 they said they will refund $65 I said ok thinking they are already charging me for shipping, to my surprise that I have also to pay shipping.

I said it says free return, they said yes you should read it’s only of domestic returns.

Please stay away from this website they would do anything to not return your stuff and if they do they just want to refund few dollars.

Totally scam.

2025幎4月22日
自発的なレビュヌ
Modaselvim ロゎ

Modaselvim からの回答

Hello,

Your complaint has arrived to us, and we would like to declare that we are so sorry for the situation you have experienced. We would be happy to assist you with any matters you may need about your orders and our site. Could you please indicate your order number starting TS so that we can investigate the issue and assist you?

5぀星のうち1の評䟡

You waste your money with this company


You waste your money with this company the material is is very cheap and not the same picture,and if you want to return you just waste your money at the end you throw this cheap bad clothes in the trash can. The worst company and I will never try it again !

2025幎3月20日
自発的なレビュヌ
Modaselvim ロゎ

Modaselvim からの回答

Hello,

Your complaint has arrived to us, and we would like to declare that we are so sorry for the situation you have experienced. We would be happy to assist you with any matters you may need about your orders and our site. Could you please indicate your order number starting TS so that we can investigate the issue and assist you?

5぀星のうち1の評䟡

Wasting of money

Wasting of money. The products were not suitable, the sleeves were short. When tried to return them, the shipping fees are more expensive than the products, besides the company wanted me to pay tax and customer services. So, I had to throw them away, as I wouldn’t wear them. Worst Return Policy.

2025幎3月5日
自発的なレビュヌ
Modaselvim ロゎ

Modaselvim からの回答

Hello,

Your complaint has been forwarded to us, and we would like to state that we are sorry for the situation you have experienced. We would be happy to assist you with any matters you may need regarding your orders and our site.Could you please contact Modaselvim and provide your order number so that we can investigate the issue and assist you?

5぀星のうち1の評䟡

High Shipping and Return Costs, Disappointing Product Quality

Customer service is professional and responsive, but the international shipping fees are very high, and the return process is complicated and expensive. I had to keep the item because returning it would have cost me a lot even I am not going to wear it . The quality didn’t meet my expectations, and the size didn’t fit, which is why I wanted to return it.

2024幎12月18日
自発的なレビュヌ
Modaselvim ロゎ

Modaselvim からの回答

Hello,

Your complaint has been forwarded to us, and we would like to state that we are sorry for the situation you have experienced. We would be happy to assist you with any matters you may need regarding your orders and our site.
We have reviewed the issue you have forwarded and responded to you via e-mail.

Best regards,
Modaselvim Team.

5぀星のうち1の評䟡

Verrrry bad quality

Unfortunately if there is minus star will be fair for the bad quality of their products and their service, first trick you faced if you made your purchase from abroad (ex:canada) they charged you the double of the exchange rate, i bought 2 dresses for USD98 shipping included, they charged me CAD168 equal 120USD, be careful!, and the second matter is the verrry bad quality of fabrics (textile), the dresses really are unwearable.

2024幎8月19日
自発的なレビュヌ
5぀星のうち1の評䟡

Yurtdisindan siparis vermeyin

Yurtdisindan siparis vermeyin. Hem geri gönderme ÃŒcreti size ait, hem de gÃŒmrÃŒk vergisi diye 40€ ÃŒcret aliyorlar. Ben siparis verdigim ÃŒrÃŒnleri iade ettim 100€, bana geri iade ÃŒcreti 7€ ve 41€ gÃŒmrÃŒk vergisi cikardilar.
Bitte bestellt nicht von dieser Firma. Das ZurÃŒcksenden wird nicht ÃŒbernommen, außerdem verlangen sie noch 40€ ZollgebÃŒhren, was aber nicht stimmt. ZollgebÃŒhren gibt es ab 150€ Bestellung.

2024幎5月23日
自発的なレビュヌ
5぀星のうち1の評䟡

Horrible services

Horrible services, I bought multiple products. One of the dresses I bought for my daughter didn't fit well. I contacted modaselvim to return the dress. Below is an email I received from them:
Hello

For international returns, it takes a very long time for the products to reach us.

We cannot provide returns until the products reach our company.

When sending the products to us, the shipping fee belongs to the customers.

Once it reaches us, your refund will be deducted from the shipping cost and customs fee.

There is a possibility of getting stuck at customs. In case it gets stuck at customs, the responsibility belongs to the customer.

We don't want you to be a victim either. That's why we have an offer for you.

If you wish, you will keep the products and we will provide you with a shopping voucher.

You can use your gift certificate whenever you want within 1 year.
4 $ check can be defined by the system
We are waiting for information from you on the subject.

The company needs to include above email with their return policy

2024幎4月9日
自発的なレビュヌ

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