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Jâessaie dâeffectuer un retour de 100⬠depuis plusieurs jours mais jâai perdu accÚs a mon compte modanisa. Je contacte le service support chaque jour aucune réponse et quand jâappelle le répondeur p... ãã£ãšèŠã
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Extremely over priced. Some really nice niche items. But definitely a rip off. I spent just one of the scarfs cost £40+ so i thought it must be luxurious... was literally the cheapest rag! Spent a few... ãã£ãšèŠã
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J ai fais une commande qui devait être livrée entre le 31 mars et le 2 avril. La commande est toujours en cours d'approvisionnement ! Je n'ai aucune information. J'ai envoyé un message au servi... ãã£ãšèŠã
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Jeg har altid fÃ¥et mine ordre indenfor 1-2 uger, god kvalitet men smÃ¥ i stÞrrelserne. Varerne bliver sendt fra Tyrkiet, hvor tÞj generelt er mindre i stÞrrelsen, men man skal bare kÞbe en stÞrre... ãã£ãšèŠã
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It all started with a dream, a vision, a purpose: to meet modest womenâs desire to wear the clothes that fit the life and times they live in. Modanisa.com launched on Motherâs Day, 2011. We were the first Turkish fashion platform to deliver online clothes shopping to our target audience in such variety. Born in Istanbul, we now have customers in 140 countries. We offer contents in 6 languages: Turkish, Arabic, English, French, German and Bahasa. We speak our customersâ language, we recognize their needs, and we know their preferences. Each month, we reach 20 million visitors from all over the world via our app and desktop platforms. We sell over 650 brands and 70 thousand products, shipping thousands of packages a day to five continents. We employ confident and youthful staff from different nationalities and cultures whose average age is 28. Furthermore, we are the co-creator of the Modest Fashion Week concept, which made its debut in Istanbul in 2016 and has gone on to be staged in London (2017), Dubai (2017) and Jakarta (2018). The passion and dedication towards our work has rewarded us with our customer's love and trust beyond imagination. In 2016, Reuters selected us as the world's most popular Islamic apparel website. In November 2017, we won the prestigious âIslamic Economy Awardâ in the Islamic Arts category. Then in March 2018 we earned the âInternational Business Excellenceâ award for elevating local vendors onto a global platform and making them global retailers. As Turkeyâs first international online shopping site platform and e-export champion, we are proud to introduce small producers and designers to the world. We may be growing fast, but we still adhere to our start-up ethos.
Altunizade Mahallesi KuÅbakıÅı Cad. No:27/1, 34662, ÃskÃŒdar, ç±³åœ
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riktigt pluff
Jag vill varna andra kunder för min upplevelse med detta företag.
Jag gjorde en bestÀllning och nådde beloppet för fri frakt. NÀr jag fick varorna var jag inte nöjd med en del av dem och försökte returnera via FedEx enligt deras instruktioner.
Efter att jag lÀmnat in returen började problemen. Jag fick flera frÃ¥gor frÃ¥n företaget, bland annat om vikten pÃ¥ varje enskild vara, vilket kÀnns orimligt för en kund. Jag kontaktade kundtjÀnst och fick besked om att allt var okej â men nÃ¥gra dagar senare skickades varorna tillbaka till mig igen med förklaringen att nÃ¥got blivit fel och att jag kunde försöka returnera igen.
På grund av den krångliga processen och svårigheten att få tydlig hjÀlp valde jag att inte försöka igen.
Nu har jag istÀllet fÃ¥tt en faktura pÃ¥ 1500 kr för frakt â vilket Àr mer Àn vad jag betalade för varorna frÃ¥n början. Det innebÀr att priset i praktiken har blivit dubbelt, utan rimlig förklaring.
Det finns inget telefonnummer att ringa, endast mejlkontakt, vilket gör det Ànnu svårare att lösa problemet.
post företag heter Fedex.
Jag Àr vÀldigt missnöjd med både hanteringen och kundservicen. Var försiktig innan ni bestÀller hÀrifrån.
Jâessaie dâeffectuer un retour de 100⬠depuis plusieurs jours mais jâai perdu accÚs a mon compte modanisa. Je contacte le service support chaque jour aucune réponse et quand jâappelle le répondeur parle turque. Aucun moyen de communiquer avec eux.
TrÚs Mauvaise expérience avec eux pour le retour et le support. Je ne recommande pas ce site et je ne vais jamais passer une commande chez eux je désinstalle lâapplication
Modanisa ããã®åç
Cher Ghizlane,
Nous vous remercions pour votre patience.
Nous sommes heureux de vous informer que votre demande a été résolue le 17.04.2026. Veuillez vérifier votre numéro Modanisa 32247752 dans vos e-mails.
Nous espérons que notre solution vous satisfait. Si vous avez d'autres demandes ou commentaires, n'hésitez pas à nous contacter.
Nos salutations les plus chaleureuses,
L'équipe du service client de Modanisa
Extremely over priced. Some really nice niche items. But definitely a rip off. I spent just one of the scarfs cost £40+ so i thought it must be luxurious... was literally the cheapest rag! Spent a few 100s in total. I couldve bought the equivalent from a trusted highstreet brand, better quality for half the price. Thats why i deleted the app.
Modanisa ããã®åç
Dear Customer,
Greetings from Modanisa!
We are sorry to hear that you had a negative experience during your Modanisa journey. As the Customer Experience team, we highly value your feedback and strive to ensure you are satisfied with our products and services.
We would like to assist you in the best way possible to resolve your issue. Please share your order number, phone number, and email address with us so that we can review your case in detail.
For any questions or concerns, please do not hesitate to contact us at trustpilot@modanisa.com.
Our Warmest Regards,
Modanisa Customer Experience Team
J ai fais une commande qui devait être livrée entre le 31 mars et le 2 avril.
La commande est toujours en cours d'approvisionnement !
Je n'ai aucune information.
J'ai envoyé un message au service client hier par whatthaps , on ne m'a pas encore répondu.
J'aimerais avoir une réponse.
Pourquoi proposer des articles que vous n'avez pas??
Modanisa ããã®åç
Cher Samira,
Nous vous remercions pour votre patience.
Nous sommes heureux de vous informer que votre demande a été résolue le 13.04.2026. Veuillez vérifier votre numéro Modanisa 32227112 dans vos e-mails.
Nous espérons que notre solution vous satisfait. Si vous avez d'autres demandes ou commentaires, n'hésitez pas à nous contacter.
Nos salutations les plus chaleureuses,
L'équipe du service client de Modanisa
MÌsteri hizmetleri diye bir sey var mi aceba? Her tÌrlÌ ulasmaya calissamda (Mail, WhatsApp, Telefon) birtÌrlÌ ulasilamiyor. Siparisimi iptal etmek istiyorum. LÌtfen yanitlarmisiniz?!?!
Modanisa ããã®åç
Sevgili KÃŒbra,
Modanisa'dan selamlar!
Sabırla beklediÄiniz için teÅekkÃŒr ederiz.
Sorunuzun 31.03.2026 tarihinde çözÃŒldÃŒÄÃŒnÃŒ bildirmekten memnuniyet duyuyoruz. LÃŒtfen e-postalarınızdan 32083504 Modanisa numaranızı kontrol ediniz.
ÃözÃŒmÃŒmÃŒzle sizi mutlu etmeyi umuyoruz. BaÅka bir isteÄiniz veya yorumunuz varsa lÃŒtfen bizimle iletiÅime geçmekten çekinmeyin.
En içten saygılarımızla,
Modanisa MÃŒÅteri Deneyimi Ekibi
I ordered an outfit for my daughter on 18th March and received it by the 20th of March I was impressed with the quick delivery.The outfit was exactly how it looked in the picture and itâs good quality.
Modanisa ããã®åç
Dear Customer,
Greetings from Modanisa!
Thank you for your kind review. We are delighted to hear that you had a positive experience on Modanisa.com.
We look forward to hearing from you again.
Our Warmest Regards,
Modanisa Customer Experience Team
Extremely disappointed with Modanisa. My dresses arrived smelling strongly of smoke. Iâve emailed many times and also send the pictures of the dresses, their only response was âweâll look into it.â No solution, no refund, nothing. I just want my money back for items that are unwearable. I donât recommend for anyone to shop from Modanisa, based on this experience.
Modanisa ããã®åç
Dear Samad,
Greetings from Modanisa!
Thank you for your patience.
We are pleased to inform you that your issue was resolved on 18.03.2026. Please check your emails for your Modanisa 31864478 number.
We hope our solution has met your expectations. If you have any further requests or comments, please donât hesitate to contact us.
Our Warmest Regards,
Modanisa Customer Experience Team
Op 21 februari heb ik een bestelling geplaatst op deze website maar helaas nogsteeds geen pakketje ontvangen ik heb geen bevestigings mail gekregen wat mij al tot een conclusie bracht van dat het misschien niet zo komen vervolgens heb ik een een week geleden 2 berichten verstuurd om te vragen waar mijn pakketje blijft ik vind dit schandalig en zou of mijn geld terug willen of mijn pakketje ik hoor hier graag nog veder over anders neem ik verdere stappen die niet fijn zullen zijn voor het bedrijf
Modanisa ããã®åç
Dear Customer,
Greetings from Modanisa!
We are sorry to hear that you had a negative experience during your Modanisa journey. As the Customer Experience team, we highly value your feedback and strive to ensure you are satisfied with our products and services.
We would like to assist you in the best way possible to resolve your issue. Please share your order number, phone number, and email address with us so that we can review your case in detail.
For any questions or concerns, please do not hesitate to contact us at trustpilot@modanisa.com.
Our Warmest Regards,
Modanisa Customer Experience Team
Stay away from all their products. Low quality with high priced items. I don't want to sound like I'm exaggerating, but the scarves I bought are garbage. They priced the scarves about $25 for literally a cheap cotton bag. Returning the items itself is pricey. I believe they make it pricey to discourage you from returning them. Do not order from them. This is the last and final time I will order from this rip off company.
Modanisa ããã®åç
We would like you to know that we work with the world's leading shipping companies for the packages we send from Turkey to more than 100 countries, and that we carefully select our shipping companies according to the region-based shipping performance. Return fees are determined by taking into account transportation and operational costs in line with the commercial policies of shipping companies, all of which are independent of Modanisa. We regret to inform you that with the increase in the currency rate difference, the return fees have also increased as well, again independently of Modanisa.
As Modanisa Family, our priority has always been to provide a better service to our customers. We will always continue our efforts to keep your shopping experience at the highest quality. We wish you a good day!
You have not delivered, yet you say you have, this company are the lowest of the low. Thieves have a so-called code of honour; this company is full of thieves with no honour. In my case, the card company I used asked them to prove delivery; they "proved " they sent it. And that was a bit sketchy. Do not use them, they never reply to e-mails, and they have never replied to letters that were sent special delivery to their office in the Netherlands. I even spoke to the chamber of commerce over there; they hate them. The CEO is Lithuanian, and the board is all Eastern European. You have no chance of getting money back. Would you believe that the email they give is a non-working one? No surprise. I will repeat yet again, do not go near them. I have spoken at length with a certain tax office, and I sit and wait for the result, which I am assured will come. By the way, Mondesi, the tax office in question is not the UK oneâhappy landings. You are the lowest, and what makes it worse is that you know it but do not give a fig. I beg everyone not use them.
Modanisa ããã®åç
Dear Customer,
Greetings from Modanisa!
We are sorry to hear that you had a negative experience during your Modanisa journey. As the Customer Experience team, we highly value your feedback and strive to ensure you are satisfied with our products and services.
We would like to assist you in the best way possible to resolve your issue. Please share your order number, phone number, and email address with us so that we can review your case in detail.
For any questions or concerns, please do not hesitate to contact us at trustpilot@modanisa.com.
Our Warmest Regards,
Modanisa Customer Experience Team
Worst customer service.
Modanisa is a high-priced retailer known for selling dresses that lack quality.
Modanisa ããã®åç
Dear Leila,
Greetings from Modanisa!
We would like to inform you that your request has been forwarded to the relevant department.
One of our dedicated consultants will reach out to you as soon as possible using your registered contact details to review your issue. You will be updated on the progress of the process, and once a solution is found, you will be notified.
Our Warmest Regards,
Modanisa Customer Experience Team
I ordered from Norway. I have received wrong 3 scarves which I did not order. I tried to contact them by email, Chat and WhatsApp. I have spent total 107 euro for my order, But have not received any answer. This is very disappointing. Whill not order from modanisa anymore.
Modanisa ããã®åç
Dear Sayeeda,
Greetings from Modanisa!
We would like to inform you that your request has been forwarded to the relevant department.
One of our dedicated consultants will reach out to you as soon as possible using your registered contact details to review your issue. You will be updated on the progress of the process, and once a solution is found, you will be notified.
Our Warmest Regards,
Modanisa Customer Experience Team
Versand dauert lange. Retoure kostet 20â¬. Die spinnen komplett. Ware sieht nie aus wie in den bildern weil sie entweder KI benutzen oder faceapp. QualitÀt einfach schrecklich
Modanisa ããã®åç
Wir möchten Sie hiermit wissen lassen, dass wir beim Paketversand von der TÌrkei in Ìber 100 LÀnder mit fÌhrenden Versandunternehmen arbeiten, und dass wir unsere Versandfirmen je nach Leistung in den betreffenden Gebieten mit höchster Sorgfalt auswÀhlen. Die Kosten fÌr RÌcksendungen werden unabhÀngig von Modanisa gemÀà den kommerziellen Richtlinien der Versandfirmen unter BerÌcksichtigung der Transport- und Betriebskosten festgelegt. Wir mÌssen Ihnen leider mitteilen, dass aufgrund der Zunahme der Wechselkursdifferenz die Kosten fÌr RÌcksendungen unabhÀngig von Modanisa ebenfalls gestiegen sind.
Bonjour ma femme a commandé chez modenisa et soit disant il a été livré contre signature mais on a rien reçu chez nous. Jâai des caméras et jâai vu aucun livreur le 8/01/2026. Vous travaillez avec des livreur qui ne font pas leur travail donc des voleurs et menteurs. Je vais que vous régler le problÚme sinon je porte plainte.
Merci
Modanisa ããã®åç
Cher Nesrine,
Tout d'abord, merci de nous avoir choisi.
Nous vous informons que votre demande a été transmise au département concerné.
L'un de nos conseillers spécialisés prendra rapidement contact avec vous via vos coordonnées enregistrées pour examiner votre problÚme. Vous serez informé(e) des progrÚs du processus, et des informations vous seront fournies une fois la solution trouvée.
Nos salutations les plus chaleureuses,
L'équipe du service client de Modanisa
I make a return from sweden back to turkey , it cost like 40 euro and i send it to the exact address but they refuse to receive it and send it back to sweden and i have to pay the same amount of money to send it back and of course they never answer my emails
Modanisa ããã®åç
Dear Fatima,
Greetings from Modanisa!
We attempted to call you to resolve your issue, but we were unable to reach you.
Please provide us with your updated contact information via private message or feel free to contact us at trustpilot@modanisa.com.
Our Warmest Regards,
Modanisa Customer Experience Team
Ik had een jurk besteld en die was te groot vervolgens wil ik hem terugsturen en heb ik retouraanvraag gedaan.
Maar helaas krijg ik geen retour sticker van hun zodat ik de jurk terug kan sturen.
Ik heb hun zo vaak gebeld en gemaild en nog steeds geen retour sticker gestuurd.
Elke keer hetzelfde antwoord.
Mensen moeten niets meer bij Modanisa iets bestellen.
Het is zonde van hun geld.
Ik heb spijt gekregen.
Modanisa ããã®åç
Sevgili Kıymet,
Modanisa'dan selamlar!
Talebinizin ilgili departmana iletildiÄini bildirmek isteriz.
Ãzel danıÅmanlarımızdan biri, en kısa sÃŒrede kayıtlı iletiÅim bilgileriniz ÃŒzerinden sizinle iletiÅime geçerek sorununuzu inceleyecektir. SÃŒreçle ilgili geliÅmeler hakkında sizi bilgilendirecek ve çözÃŒmle ilgili mutlaka bilgi verilecektir.
En içten saygılarımızla,
Modanisa MÃŒÅteri Deneyimi Ekibi
Nie wieder bestellen schlechte QualitÀt
Ãberhöhte RÃŒcksendung und manchmal keine RÃŒcksendung Möglichkeiten
Modanisa ããã®åç
Liebe Sultan,
GrÃŒÃe von Modanisa!
Wir möchten Sie darÌber informieren, dass Ihre Anfrage an die zustÀndige Abteilung weitergeleitet wurde.
Einer unserer spezialisierten Berater wird sich so schnell wie möglich Ìber Ihre registrierten Kontaktdaten mit Ihnen in Verbindung setzen, um Ihr Anliegen zu prÌfen. Sie werden Ìber den Fortschritt des Prozesses informiert und erhalten eine RÌckmeldung, sobald eine Lösung gefunden wurde.
Unsere herzlichsten GrÃŒÃe,
Modanisa Customer Experience Team
Reine Katastrophe was bestellungen angeht. Man bestellt was, dann kommt was anderes und dann muss man auch noch mehr bezahlen. Der Kundendienst ist miserabel eine reine Katastrophe .
Ich habe mit dem KundendienstÌber WhatsApp geschrieben und Emails geschrieben, aber man hat diesen Fall noch nicht beendet die kriegen das einfach nicht hin. Schade dass man wegen Paar Euros , die Kunden verlieren möchte .
Modanisa ããã®åç
Sehr geehrte Kunde,
GrÃŒÃe von Modanisa!
Es tut uns leid, dass Sie wÀhrend Ihrer Modanisa-Reise eine negative Erfahrung gemacht haben. Als Kundenservice-Team legen wir groÃen Wert auf Ihr Feedback und möchten sicherstellen, dass Sie mit unseren Produkten und Dienstleistungen zufrieden sind.
Wir möchten Ihnen bestmöglich bei der Lösung Ihres Problems helfen. Bitte teilen Sie uns Ihre Bestellnummer, Telefonnummer und E-Mail-Adresse mit, damit wir Ihr Anliegen im Detail prÌfen können.
FÌr Fragen oder Anliegen können Sie uns gerne unter trustpilot@modanisa.com kontaktieren.
Unsere herzlichsten GrÃŒÃe,
Modanisa Customer Experience Team
Les articles commandés ne sont pas du tout identiques aux photos sur le site. La qualité est médiocre. Le service aprÚs vente est catastrophique. Même lorsqu'il est indiqué qu'il est possible de retourner l'article, l'étiquette retour n'existe pas. à fuir
Modanisa ããã®åç
Cher client,
Tout d'abord, merci de nous avoir choisi.
Nous sommes désolés d'apprendre que vous avez rencontré une expérience négative lors de votre parcours avec Modanisa. En tant qu'équipe du Service Client, nous attachons une grande importance à vos retours et nous nous efforçons de vous offrir des produits et des services qui vous satisfont pleinement.
Nous souhaitons vous aider de la meilleure maniÚre possible pour résoudre votre problÚme. Merci de nous communiquer votre numéro de commande, votre numéro de téléphone et votre adresse e-mail afin que nous puissions examiner votre situation en détail.
Pour toute question ou préoccupation, n'hésitez pas à nous contacter à l'adresse trustpilot@modanisa.com.
Nos salutations les plus chaleureuses,
L'équipe du service client de Modanisa
Ma commande a été livrée à la pharmacie de mon quartier. Le service client de Modanisa est injoignable.
Sinon articles de bonne qualité, reçus rapidement et conformes à la description.
Modanisa ããã®åç
Cher Adeline,
Nous vous remercions pour votre patience.
Nous sommes heureux de vous informer que votre demande a été résolue le 23.12.2025. Veuillez vérifier votre numéro Modanisa 30943335 dans vos e-mails.
Nous espérons que notre solution vous satisfait. Si vous avez d'autres demandes ou commentaires, n'hésitez pas à nous contacter.
Nos salutations les plus chaleureuses,
L'équipe du service client de Modanisa
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