Molton Brown レビュー 

I placed an order last Sunday, one week ago. I made a mistake on my email address. Tried to change it in my online account but it’s not possible to do online. I phone LAST SUNDAY. The customer service guy said he couldn’t do it either and to send an email. I did but no reply. I tried calling them today, SUNDAY. and there’s a message saying their opening hours are Monday to Friday. This despite me calling the same number last Sunday and speaking to someone. My item has not been delivered. My account is showing both ‘order in process’ and delivered to my address. I am shocked at the lack of customer service at a company such as this. Wish I’d read the reviews here before I purchased online.

Bought product off the molton brown.eu website. Ordered it from Ireland on a Saturday and received goods the following Tuesday. Excellent service.

I was very disappointed with my Molton Brown diffuser refill. It doesn’t smell at all and having had a diffuser as a present I was keen to keep using the product. Despite emailing them they have done nothing to put things right. This was an item not fit for purpose and they should put this right. I was shocked to see how many poor reviews they have, not good enough for a top brand company. Unhappy customers will ultimately mean poor sales.

We ordered a perfume through Molton Brown’s Spanish Company/representative. Perfume was never delivered to us but to somebody Else 60 kilometers from us. Neither Molton Brown or their Spanish repræsentative was interested sending a replacement perfume. We will never buy anything from Molton Brown again although we have been buying their products for 15 years +

Have ordered online many times before without an issue but on this occasion my delivery has been cancelled by DPD on 9 consecutive days and MB don't seem to be doing anything to resolve the issue. Totally unacceptable.

Placed a £150 order two weeks ago for Christmas.
So finally decided to see what’s going on, and told me that unfortunately everything is out of stock and offered me alternatives. Even had the cheek to blame DPD for damaging the order even though it had not arrived at their depo.

When spending such a large amount on a few hand soaps and moisturisers, you would think the level of service would be greater than what it is.

Ten years+ I have been using your company, so this will be my last!

Use at your own peril, but for me I’m done!

Julie the sales advise was very nice and a delight to deal with professional and very caring to my elderly mother .I can't recommend her highly enough thanks Julie !

I had an issue with a gift card which was refused in store (allegedly expired which it was not.)
On contacting Customer Services I received excellent customer care, prompt and professional.
Many thanks to Jane Goodwin excellent service.

What a nightmare. Used a gift card and my credit card but as they are both on the same page, instead of the gift card balance being deducted the whole order went into a glitch. I checked my credit card App & 6 payments pending. I rang MB and advised nothing will be taken
And I had to do the order by phone but nothing for the probs. I contacted my credit card company and definitely a glitch with MB, 6 X£39 could come out of my account tomorrow. I used my bank card with the gift card to ensure no mistakes. What a carry on, I think lots of companies are glitchy of late but trying to get your money back is yet another hurdle and delay. Molton brown do not give refunds either!!
This isn’t the first company I have had glitches either so buyers beware. Still waiting by the way as yodel confirbed delivery Saturday, Not today, No. not ever again.

Flawless products and customer service. Genuine, helpful and consistent. It is a pleasure to be a customer of Molton Brown. A luxury brand with luxury service.

No support for Dyslexic or blind customers. I am writing this for my Mother as a long term of customer for decades, of an expensive brand like Molton Brown...Alarmingly they told her that as she does not CHOOSE to get email marketing, kinda reading isn't her strong point...she cannot opt in for the BIRTHDAY GIFT...she only receives text marketing, so not good enough! The store she asked didn’t add her birthday on, and customer service don't support dyslexic or customers with any learning disability or inability to write, such as a blind customer...These customers have to get a n other to write an email...only...to Molton Brown to ask for the customers birthday to be added...no option…or trawl through receipts and to show when you visited store then…PROVE...you asked the store staff member, also giving that store staff members name...to identify whom you asked and when etc etc...WOW so this is being customer centric to Molton Brown...explain again why we are so desperate to shop with Molton Brown...I think may be White Company sell a huge selection of what this, less than customer centric, and ruthless and hostile toxic company do...make sure your not partially sighted, blind or dyslexic and can read emails…or have any disabilities when you choose to be a customer of this brand…they clearly don’t care about these people…

Pleased with service and products are lovely. Thank you.

Had ongoing product issue since before Xmas and as gesture of goodwill MB were going to send me a few small items. The items never arrived and as it was sent without being tracked royal mail are unable to check the delivery. Contacted customer service and as they were sent as gesture of goodwill no replacement will be re-sent 😢 been contacting daily and even offered to give different address for the parcel but the case has been sent to a higher escalation department who have said case CLOSED. How can a big company like Molton Brown treat customers like this and leave them upset, disappointed and frustrated.

I love Molton Brown products and I always find the in-store experience to be great whenever I've shopped in the Glasgow Buchanan Street branch. However, I do think the online experience could be improved. On one occason the free gift box did not arrive with my items (nor the chosen free samples), which was disappointing as it was specifically ordered as a present. Also, compared to other similar companies I find the delivery times to be quite slow, but I accept that there are general delay issues for many companies in the current climate. In short I'd choose shopping in-store with Molton Brown where possible over online purchases as the level of service is more in line with products at this price point in my opinion.

Good products, good prices, quick delivery and well presented. Would shop from here again

Extremely shoddy: brought a Christmas gift supposed to come in a gift box, just got a bunch of products loose in a massive cardboard box. No acknowledgement, no apology. Given the price of this stuff it beggars belief.

I ordered two separate Christmas gifts as part of their Black Friday sale and was promised I would receive an update when the products were dispatched. No update was received until over 10 days after the order and the day before the proposed delivery. There were no options to change or alter the delivery day or time. Unfortunately on the day of the delivery I was on a work call and by the time I could excuse myself the DPD driver had driven off. Again no options to rebook, alter or re-arrange. Tried to ring Molton Brown, kept on the phone for 5 minutes then they hung up. I would avoid using them and try a retailer with better customer service such as John Lewis.

Excellent customer service and delivery earlier than expected…high values and standards!!

Great ordering and super fast delivery.

One of the items we ordered was a mini hand wash and hand cream set. The image gives the impression that this set came in a gift box. In fact it came loose in the box with a large gift bag which now makes the items look ridiculous.

Awful Customer Service.
Well you were happy to take my order, and now you have cancelled it , blaming Stock discrepancies.
The fact it was for an elderly parent in a care home makes things much worse.
A 2 line standard email is not acceptable.