Monarch Transport Group Inc レビュー 145

I had an outstanding experience with Monarch Transportation! I needed my car towed all the way from San Jose to Texas, and they handled everything flawlessly from start to finish. The booking process was simple, their communication was clear and consistent, and they kept me updated throughout the entire journey.

What really impressed me was their reliability—my car arrived exactly on time as promised, in perfect condition. It’s not easy trusting a company with such a long-distance transport, but they truly exceeded my expectations. The driver was professional and careful, and you could tell they take pride in their work.

If you’re looking for a dependable, stress-free vehicle transport service, I highly recommend Monarch Transportation. They made what could have been a complicated process feel easy and worry-free!

I had a very good experience with Monarch Transport! Their price was great, the timeline was very fast, but the best part of the whole experience was working with Jenifer. She explained everything and make me feel comfortable with the process. Any time I had a question she was available and had an answer. She made me feel like I was family. A very big thanks to Jennifer!

Monarch shipped a vehicle for me and the service was amazing. Clear and concise communication throughout the process.

Fast turnaround time my motorcycle was delivered to the shop without a scratch or a flaw, and it was done in one day from Pennsylvania to Tennessee. Very happy customer customer service is great. There’s no guessing when stuff’s gonna happen. They get right back to you right away it’s worth the extra money to depend on these guys do the job for you. They find you a driver fastest can be and everything is insured and you have peace of mind.

Very satisfied with Monarch. Had a boat shipped from Michigan to Arizona. It took them a few days to find a driver, but they did and it was delivered on a day I wanted. It did arrive a few hours later than the transportation people told me, but that is not on Monarch as they don’t control traffic. It did cost 150 more than they initially quoted me, as unfortunately between the time I got the quote and the time they got a driver war stated in the middle east and gas prices shot up overnite. Monarch took 50 off their fee, and I didn’t consider the little extra out of line all things considered, my boat was picked up and arrived on a day of my choosing. I used them on recommendation from a friend who had a couple motorcycles and a car shipped with them. Someone always answered my call or called me back, and I was able to talk to the actual transporter anytime I called for an update. Monarch charges their brokerage (finders) fee when shipping actually occurs, and you pay the driver by cash, certified check, Venmo…I would give them 4.5 as sometimes their communication was a touch late, as in I knew the boat was picked up before I got their notification, same with delivery. That’s not an option and my experience was good and smooth so 5 it is.

We got quick response and prompt deliveries to our customers. Bryan always assist to resolve any concerns.

Had a truly fantastic experience with Monarch! The communication in advance with Sabrina was stellar. She answered my questions and provided a fair fee. The job was picked up, dropped, and picked up again very quickly, and I received my bike in literally TWO days (traveling nearly 1800+ miles). It was in perfect shape, and the driver communicated well also. I was quoted the same price from a big name bike transporter company, and they said it would take 32 days!! VERY happy with my experience with Monarch - thank you so much!!

The transport shuttle NEVER cane on time. When we needed it, we had to get an Uber ride...and the driver got mad at us!😠

They could not get the job done, lied about having a driver and than charge a cancelation fee. DO NOT USE THIS COMPANY, a scam as far as I am concerned.

Had little to no issues, received my vehicle within 24 hours. Monarch was helpful in answering all the questions I had. Would recommend.

I was not happy with Monarch. As I stated to you in our initial conversation, I went with Monarch because I felt they was a trusted carrier and I have seen them around for years vs some of these other carriers and those companies would hack the price up on the customer. You quoted me a $969.00 price, sent we the link where I paid $250 for the deposit remaining amount of $719.00 to be paid to the Carrie on delivery. I was told my travel trailer would be picked up 3/17 or 3/18, it never got picked up until 3/20 and I was told I would have to pay the carrier $1200 instead of the $719. I call the main Monarch number due to you not returning my call and that gentleman (I failed to get his name) took my information and never called me back. He was checking on the price to see about Monarch going with the original price or splitting the difference. He NEVER called me back. I was told the driver was in route with my travel trailer via text which was not accurate. The driver couldn’t speak English or read it so my son was having to text him. The driver seemed clueless once on site when it was time to hook up the trailer. The driver left about 40 minutes AFTER I got the text my trailer was in route. Once the driver showed up he then tried collecting an extra $100.

This is one of the worst customer service I have had in sometime. Monarch was in my opinion FRAUDULENT by changing the price after the deposit link was sent and made.

The driver you hired was great! Everyone else I worked with prior to that, in one word, sucked. I was extremely unhappy, because of your mismanagement of my scheduled pickup my trip cost me an extra $1,000.00. Thank you very much.
William Sciore

Horrible experience. Planned for 20Mar. Flew across the US. No one came on the 20th. Called and advised a 3 day window for pickup. After leave 3 days still no pickup. Had to fly home. Day 6 finally called with a pickup. Went through 3 different carriers and never advised which was the correct one until I called to ask what was going on. Pickup finally on the 29th. Would not suggest Monarch to anyone..sorry

The bike was picked up on time and delivered the next day with out any problems. The price was very reasonable.

It was supposed to have been pick up on the 27th and delivered on the 28th
Real time happened got picked up on the 29th delivered on the 30th other than the delay the driver was great and when I call I was informed of everything.

I contacted Monarch after having poor experiences with other shippers. Monarch also is nothing more than a contractor, hooking customers up with transporters who want loads. I spoke to Bryan, who assured me he handled 95% of the motorcycle transports and I would have a smooth experience. He quoted me $650, which wasn't a bad price.
Several days later a woman called me (I didn't get her name) telling me she had a driver who could pick up my motorcycle the next day, delivering it in two days if I'd pay $858. I told her I would not be available for delivery the day the driver would deliver it, until after 5PM. I told her that IF the driver agreed to that condition I'd pay the extra money. She said she'd call me right back.
My credit card was charged instantly, of course she never called back. Nobody showed up at the dealer to pick the motorcycle up either. Bryan put me on ignore, until contacting me 3 days later to tell me he had a driver lined up. I had already sent him several messages and emails telling him I had arranged shipping through another company. He finally cancelled my order, and promised a refund.
Now 2 weeks later no refund. I have filed a dispute through the credit card company to get the $258 (their cut of the $858) back.

I have used Monarch 2 times to transport my motorcycles between Florida and Rhode Island and both times were excellent. Delivered 2 days after pickup and bikes were in perfect condition. Highly recommend.

Very poor customer service. After the initial phone call it was hard to get a hold of them. They change the price that was quoted to me and deposite was made, increasing my total by an extra $475. The guy making the pickup was clueless and could not read or speak English. Bryan Mendoza at monarch did not return my call or email about the price. I asked for them to at least split the cost. Nothing. I would look into another company. I DO NOT recommend Monarch! They are getting one star because I can’t leave anything less.

Terms that Monarch set were not what the transport company claimed to be operating under. Monarch sent me their paperwork, but does nothing to get the transport company they dispatch to do the same. I never received any insurance info or copy of the terms. I never got a receipt. Basically, Monarch starts the process and walks away. I'm sure there are better companies to work with.

Stayed in communication with me constantly. Vehicle arrived within 5 days which was awesome considering the weather situation on the route. My quote went up a lil but that was expected given the constant price gouging the world governments does to its citizens with their constant pestilent behavior 🫣🤷🏽‍♂️.
It was a joy to deal with and meet kind straightforward people.
Thank You🙌🏽🤙🏽