Monarch Transport Group Inc レビュー 145

I was quoted a price and then raised the price after they processed my deposit. I feel that I was Bait and Switched. The driver contractor who did the work was actually really professional.

The customer service was excellent- kept me updated on regular basis, friendly, cared about customer service. The driver was careful with the vehicle (a class c rv) and worked with me to park it where I asked. He worked quickly and carefully.
I was given a quote and it ended up being near the full amount I was quoted.
I’ve already had one tow company rip me off- got my deposit and never followed through.
I’d recommend this company for their honesty and timeliness, customer service and price.

We scheduled a time for a pickup to haul our fifth wheel on a certain date. Monarch Transport was to call a few days before the pickup. They did not call, so we called them and we were told the pickup might be Thursday, Friday, Saturday or maybe even Sunday.
I was told a pickup date of Thursday and delivery that same day. We cancelled our pickup appointment and we were charged a $155.00 cancellation fee. We were not told there would be a cancellation fee and we were also told a specific date of pickup and delivery. Do not use this company if you want a firm date and delivery time and very rude people were answering our phone calls when trying to find out about our pickup and delivery.

They are liars and scam artist. I booked a order on March 16 for transport of my RV on April 30. I sent an email cancelling my booking on March 17. Tem minutes after I cancelled the order, I get a notification from my bank saying that my debit card had a transaction that was declined. I specifically ask when my card would have the transaction processed and was told approximately 2 days before the pickup. I spoke with someone in customer service and I was told that a driver was already scheduled. I don't believe that. Why would they have a 3 day window for pickup if a driver is scheduled 6 weeks in advance. Nothing about this company is legitimate or honest. I would never recommend or use them to transport a rock.

STAY AWAY. Do not contract with this company. They quoted $629 and had 7 days advance notice to arrange pickup. They took another 7 days to finally arrange pickup and told me the price would be $900. Quoted the contract stating price increases were industry standard. When I objected they said best they could do was $835. So I asked about cancellation and they again quoted the contract which has a $149 cancellation fee. Funny they know more about the contract then about arranging a pickup within a reasonable time. I was in a spot already waiting a week so I reluctantly agreed. A few days later I was contacted by Amber Brown at Mountway Logistics who quoted a similar price to the original amount and said it was guaranteed with no additional charges. So its not industry standard its bait and switch. Do not let Monarch trick you, call Amber.

Poor communication, lied about service and timeline. Get you hooked on a good price but when they can’t find a carrier force you to cancel and charge fees. Unethical company and wouldn’t recommend

Monarch failed to even look for a driver in a timely manner, ultimately failing to meet the 3 day window commitment, which would have resulted in missing the delivery date required during contract agreement. After I had to call multiple times for update and finally had to cancel because they were not meeting commitment they charged me a $150 cancellation fee for their failure. I would strongly encourage avoiding this shady organization.

Turned out to be a really good experience. I was trying to recover a motorcycle that was my mom's. She passed away a few months ago. And the motorcycle was almost 200 mi away from me. But they showed up a day before they said they would. And they got it down to me in great condition. If I have to ship anything else again I will go through them.

I booked the Bike for shipment, they delivered without any scratch or damage. The service is really great. I defiantly recommend them for future service.

Thank you,
Raghuram .J

Monarch arranged the pickup of my bike from Florida to California. It took 5 days to travel 2300 miles. It showed up in great condition. Sabrina was personable, extremely helpful through the process & fantastic to work with. I would work with them again.

I was a bit leery when i read some of the reviews after i signed on. However, they did a splendid job. It took a while to arrange especially as they are on east coast where diesel cost $3/gal and California is $5/gal. So they had to jump through hoops to get me service. But they did their job admirably.

This company lied about the service on 2 occasions. First,
tell me the transport of my motorcycle would happen by
Thursday or Friday (03/06/2026) the latest. No word from
them until I asked them to cancel the service and refund my
deposit. I advised them in my first communication that no
one would be at the house after Saturday. I get a call on
Thursday that the pick-up would be Friday as promised, but
the fee would be $200 more. They gave the name and
number of the real transport company. I called and they told
me the pickup is scheduled for Monday. I called back
Monarch and told them to cancel as no one would be there
for the pickup as indicated at least 3 times with them on the phone.

I had the same experience as a previous recent reviewer. The first shipper fell through, which put me in a panic. Monarch was able to find another shipper, but the price was $250 more than the first one. Ouch. Wasn’t expecting that. Failure of shipper to come through was in no way my fault!The shipper who did show up was courteous and efficient. But take my advice: definitely shop around before you make a choice in shippers.

Monarch did their job in finding me a reliable and well-priced carrier in a short amount of time. The carrier required a modest price increase from Monarch’s original estimate, but total price was $180 less than closest estimate. Carrier was super professional. I offered to meet him at a convenient truck stop and I recommend this to others.

My biggest gripe is lack of communication. I paid a $300 fee for “same day pickup” which did not materialize. I put the order in on Wednesday at 1pm with the promise from my dispatcher that it would happen Thursday. He stopped texting me at noon on Thursday and refused to answer any questions. I didn’t even blow him up, three questions spaced 2 hours apart, just asking what to expect so I can plan because I was stranded in a city 4 hours from home. Finally on Friday they sent a truck out and only then did my dispatcher make contact again. I understand you can’t make magic happen, but if you’re going to be late.. communicate! Not to mention that I paid for same day service and received it 60 hours later.
And then there was the driver who seemed like a random civilian. No DOT numbers on his truck. A truck that squatted hard when we loaded up my vehicle. And he did not speak a lick of English. He had a unique language from Eastern Europe and communication was almost impossible.
Also, when monarch charged my card it hit a fraud alert. I had spent plenty of money in the new city and my alerts are not strict. I’m just glad it’s over.

great price ... great driver ...great communication

Great communication with Monarch and the Driver on both the pickup and the delivery. Delivered from AZ to OH.

It went well but driver could hardly speak English so it was very hard to communicate.

The driver is cool and very accommodating. He is very professional and friendly and careful with loading and unloading of vehicles! I like that!!