Starscope レビュー 

SCAM! Worst Customer Service Ever! In November, bought two items, $250.00+ worth, as Christmas gifts. When it became apparent they would not arrive in time, I canceled orders and demanded $ return. Completely ignored me and requests. Just kept telling me my orders were coming soon. I sent them dozens of emails, (no way to call them!), and received more than 50 auto-replies from them stating my orders were coming soon! Two weeks after 1st request to cancel, I received email stating my orders had shipped. No track # provided. No product has ever arrived. Had to file cases with Visa and PayPal to get the money they stole returned.

I ordered a Monocular on 1/2/21 and was told it would ship in 7 - 10 days. On 1/14/21 I was given a USPS tracking number. When you check it out it says label created but no shipment yet as of 1/14/21. Hopefully unlike so many others I am not getting ripped off. I will do a follow up review if and when I receive it

1

I was offered a chance for a second review of these pirates, so I'll use it to warn anyone who is tempted by their deceptive advertising and fake evaluations that this company's stock in trade is fraud. If you make a purchase, you're pouring your money down a black hole,

The worst customer service I’ve ever seen they have lied to me since December 16 about shipping do not trust these guys

Got it looks like a fun scope haven't had a chance to play with it yet still trying to figure how to hook it up to my phone got the tri pod and adaptor. Can't wait I can take it to the woods to try it out

customer service not good, been trying for 2 wks. to find out status of my order, numerous inqueries with no pertinent answers. one E-mail states that order shipped with no confirmation another states that it was referred to shipping dept. and never heard back, one thing they did not have a problem with was charging my credit card worst customer service.

DO NOT buy from them…
They WILL NOT ship….. but take your money & promise you “it’s on its way”
They have been saying that since November 2021

Still waiting on my package. Not upset. Customer service was great. Just need what I ordered. Thank you

Awesome product awesome service shipping took a little bit but I think all the roads are blown out in BC thanks a lot great Christmas presents

WHERE IS MY ORDER? IT’S BEEN OVER A MONTH SINCE YOU TOOK MY MONEY.

I would give a negative score if it let me ,,,I ordered the starscooe monocular been 6 weeks never received .. I sent an email cause no number available Yo call , they replied can’t find any info on anything I ordered .. I then attached a bank statement showing how they walked my credit card 4 times .. Tgey replied in 2 seconds agsin saying I have never bought from them …I will continually write these reviews 10x a dsy until you refund or finally send what I paid for …
DO NOT BUY FROM THEM

El pasado 10-12-2021 hice el pedido (pagado or PayPal), según el seguimiento el monóculo fue devuelto por error en la dirección (solo faltaba la planta de mi vivienda) y reenviado de nuevo (rectificada la dirección). En el seguimiento figura que entró en España el "2022-01-02 12:45" pero a mi casa (Salamanca) no ha llegado aún ("Sync Time: 2022-01-11 23:48:38"). He reclamando a Starscope y a PayPal el monóculo o el dinero pero nadie me da explicaciones

CONTESATIÓN A LA RESPUESTA DE KEESHIA de Starscope:
Agradezco su rápida respuesta, pero como todas las demás, muy correctas y educadas, no responden ni solucionan mi problema. Solo me mandan un bono con el 50% de descuento para que siga comprando.
REPITO: el seguimiento de trasporte ahora [2022-01-13 00:12:03 (GMT+01:00)] indica que llegó a España hace 11 días [2022-01-02 12:45].
¿DÓNDE ESTÁ?.
(Vuelvo a reclamar el material o el dinero a support.starscopemonocular.com)

TOOK OVER 30 DAYS FOR ITEM TO ARRIVE VIA USPS. PRESENTLY ATTEMPTING TO RETURN ITEM WHICH IS TURNING OUT TO BE A CUMBERSOME PROCESS

My order was placed without review or confirmation. Checking account was debited. I immediately tried to cancel by phone. I was told I would be referred to a “ retention specialist” and would be contacted within 24-48 hours. That was 10 days ago I keep getting emails saying they need more information from me but don’t specify what. SCAM,SCAM SCAM!! RUN AWAY. Also, I have emailed “support.starscopemonocular.com” MANY times to no avail!!!

I am now trying to return the products I purchased and they are making it impossible to get the information needed to do so. The scope is no better than an old pair of binoculars that I was trying to improve on. It took almost 4 weeks for the scopes to be delivered. FAIL on all counts.
so Starscope send the following message:
"Hello Frank! Sorry to hear your experience was not satisfactory. If you’re open to discussing your experience further, please contact our customer support at .starscopemonocular.com We’ll work with you to resolve any issues as quickly as possible."
Please, i went here before and filled out the form and hit submit repeatedly. There was no indication of whether it submitted or not. If it did they have about 10 copies of it. Or more likely it just doesn't do anything when you submit. More FAIL!
NEXXXXXXXXXXT: They offered me a 50% discount on some of their other products. They want to get more of my money and still refuse to provide an address where I can return the products I don't want. They falsely state that they provide a 90 day money back guarantee but refuse to respond to unsatisfied customers who try to contact them via their self-described best method of contact.

Ordered on 12/17/2021. Haven’t received my merchandise. I have been told it is lost. Request for a refund has not been granted. I supplied any information requested with out any positive results. Not good at all. Lost $101.02, not happy

I ordered the Starscope December 8th, and just received it today, January 10th. Each time I emailed customer service, all I got was a "pat" email apologizing and blaming the delay on the pandemic. By December 31st, I began asking for a refund, because of course, they took my money. I still got "pat" emails with nothing addressing my request for a refund. Each time I went into the site to "track" my order, all I got was the "in process" on the timeline. January 3rd I received an email telling me my order would not arrive before Christmas. Really? January 5th, I finally talked to a customer service rep in person! He explained my order had shipped December 20 via the USPS from NJ; from there it went to LA, and then to Dallas, and I was told it was then in route to FL, where I am located. This was very helpful as it was the 1st information I actually received! My order arrived today, January 10th, and it is a gift that I've delivered, so know nothing about its quality or how it works yet. I'm just praying it was worth the wait and aggravation on my part. Not a pleasant experience for me.

I am Michael of Michigan and so far it’s been a pleasant experience

I ordered back in early December BUT still have no received my order. Is this a SCAM?????

I still have not received this product. It was ordered on Dec 14 and was supposed to be a christmas present. There has been some confusion regarding a duplicate order which was confused this the original order. Both were apparently cancelled in error. There are multiple emails regarding this. Your communication is less than acceptable, Please resolve asap.