Ondrela レビュー 

Ondrela からの回答

3分前

Hi Roland,

es freut mich sehr zu lesen, dass das Produkt genau das macht, was du dir erhofft hast – und dass du uns dafür gleich alle fünf Sterne gibst.

Es bedeutet mir viel, dass du dir die Zeit genommen hast, deine Erfahrung zu teilen. Solches Feedback motiviert mich und das gesamte Team, genauso weiterzumachen.

Vielen Dank, dass du dich für Ondrela entschieden hast.

Beste Grüße,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

4時間前

Hi Frances,

I really enjoyed reading your review, and it’s brilliant to hear how much easier life has become with the card tracker – your husband’s comment about gaining two extra hours a day made me smile. Knowing it fits so neatly into a wallet and is already being shown off to everyone is exactly the kind of experience I hope people have with our products.

I also hear your concern about the number of upsell attempts. While I’m glad everything arrived and works well, it’s helpful for me to know when the buying journey feels a bit too pushy so I can keep an eye on that balance.

Thank you for taking the time to share such a thoughtful review and for choosing Ondrela.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

5時間前

Hi William,

Reading your review really made my day. It’s great to hear that you see having an Ondrela card as something that brings you peace of mind—that’s exactly the kind of reassurance I want our customers to feel.

I truly appreciate you taking a moment to share this with others and to rate us so positively.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

10時間前

Hi Joe,

I can see how frustrating it must have been to be asked for a review before you’d even had the chance to properly view and submit your order. That’s not the kind of timing I want you to experience when you’re still in the middle of checking out.

I’ll be keeping an eye on this kind of feedback, as it helps me understand where the ordering flow can feel confusing or premature.

Thank you for taking a moment to share what happened in the middle of your purchase process.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

11時間前

Hi Mary Ann,

I appreciate you taking the time to rate us, especially before your order has even arrived. I understand you’d really prefer to wait until you’ve received and tried the product before sharing your full thoughts, and that makes complete sense.

Once your order is with you and you’ve had a chance to use it, I’d genuinely be interested in what you think, whether it’s good, bad, or somewhere in between.

Thank you again for your patience and for the 4-star rating so far.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

13時間前

Hi Andrew,

I’m glad you took a moment to share your experience, and I understand how getting a lot of special offers right after a purchase can feel a bit overwhelming rather than helpful.

I’ll be keeping your comment in mind as I look at how and when we share promotions, because it’s important to me that they feel relevant and not intrusive.

Thank you for being open about this and for taking the time to leave a review.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

13時間前

Hi Dean,

I’m really glad to hear you’re happy with the products and find them useful overall. That’s exactly the kind of experience I hope people have with Ondrela.

I also hear you on there feeling like there are a lot of add-ons. Even when everything is “good stuff,” it can still feel like a bit much, and feedback like yours helps me think about how we present options more clearly and simply in the future.

Thank you for taking a moment to share your thoughts and for the 5-star review – it really means a lot.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

16時間前

Hi Brian,

I’m glad to hear the ordering process felt easy for you—that’s exactly what I want when someone shops with Ondrela.

I also appreciate you mentioning that there felt like too many add-ons along the way. It’s helpful for me to hear how the checkout flow comes across from your side, and I’ll keep your experience in mind as we review how everything is presented.

Thank you for taking a moment to share your thoughts and for the 5-star rating.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

17時間前

Hi Graham,

It’s great to hear you’re happy with the product. I’m really glad it’s lived up to your expectations.

Thanks for taking a moment to share your experience and for supporting Ondrela.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

1日前

Hi JAMES,

I’m glad to hear the product itself is clear and well explained, and that you’ve already thought ahead with the extra chargers for your cards.

I also hear your point about the constant add-on offers and how that clashes with the “simplicity” we talk about. That kind of experience can definitely make things feel more cluttered than they should, and it’s something I take seriously when looking at how we present and bundle our products.

Thank you for laying out your thoughts so clearly and for still leaving a 4-star review—it really helps me see where we can simplify things further.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

1日前

Hi Richard,

I’m really glad to hear you’re enjoying the additional options we offer—that kind of flexibility is exactly what I hope makes Ondrela stand out for you.

I appreciate you taking a moment to share your thoughts and leave a 4-star review, it really means a lot.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

1日前

Hi Dean,

I can see why you’re feeling unsure at this stage – it’s difficult to share a full opinion when you’re still waiting on both the card and the charging station to arrive.

I’d really like to look into this for you and check what’s going on with your order. When you have a moment, please reach out to our customer service team through our contact page so they can review the details with you: https://ondrela.com/contact-2

Thank you for taking the time to leave a review, and I hope we can get this sorted so you can properly experience your purchase.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

1日前

Hi Diane,

I can completely see why you’re frustrated here, especially after reaching out several times and never getting a clear answer to a very simple question about shipping to Alaska and using an address in Illinois instead. That’s not the kind of interaction I want anyone to have when they contact Ondrela.

I personally want to review what happened with your previous messages and make sure you receive a direct, specific response to your shipping question rather than another generic reply. To do that properly, I’ll need a bit more background from you.

I’ve sent you a request for additional information through Trustpilot, and you can reply privately there so I can look into this in detail. You can also contact me through https://ondrela.com/contact-2 using the subject line “Trustpilot - Ondrela” and mention this review so I can quickly recognize your case.

If you reach out, please reference your Trustpilot review so I know it’s you and can prioritize this.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

1日前

Hi Georges,

I’m glad to hear that, overall, your experience with Ondrela felt quite okay and that things went smoothly for you.

If there’s ever anything specific you feel could be improved to turn that “quite O.K.” into a full five-star experience, I’d really love to hear it in a future update. Your perspective is very helpful as I work on making everything feel even better for our customers.

Thank you for taking a moment to share your review.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

1日前

Hi Mogens,

Reading your review made me smile — I’m really glad to see you’re this happy with Ondrela and that things went so well overall. A 4-star rating and “110%” is a wonderful compliment.

I truly appreciate you taking a moment to share this, it genuinely helps me and the whole team keep aiming higher.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

1日前

Hi Sally,

I really appreciate you sharing your thoughts and for the confidence you already have in your order – that means a lot to me. Even though it hasn’t arrived yet, it’s lovely to hear you’re expecting it to be a blessing.

I’m grateful you took the time to leave a 4-star review before even receiving it, and I truly hope it brings you exactly the experience you’re hoping for once it arrives.

Warm regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

25分前に更新

Hi,

It sounds like you’re really frustrated with what you’re seeing on our Trustpilot page, and I’m concerned that the reviews you’ve read haven’t given you the clarity you were looking for about the product itself.

I personally take your comment seriously, because how our reviews appear and how helpful they are is an important part of the experience with Ondrela. I’d like to understand exactly which reviews you’re referring to and look into this in more detail from my side.

I’ve sent you a request for more information through Trustpilot, and you can reply privately there so I can review this properly. You’re also very welcome to contact me directly via our contact page at https://ondrela.com/contact-2, using the subject line “Trustpilot - Ondrela” and referencing your Trustpilot review so I can quickly recognize your case and follow up with you personally.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

2日前

Hi Juan,

Reading your review really made my day. I’m glad to hear everything went smoothly and that there was nothing confusing or unexpected in your experience with Ondrela.

I truly appreciate you taking a moment to share this—it helps others feel confident choosing us and motivates me and the team to keep things clear and straightforward.

Thank you again for putting your trust in Ondrela.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

2日前

Hi Jim,

I’m really glad to hear the product sounds good to you and that it’s made a positive impression so far.

It means a lot that you took a moment to leave a 5-star review and share your thoughts about Ondrela.

Thank you for choosing us and for your support.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

2日前

Hi Messias,

Pelo que entendi, você ainda está aguardando a chegada dos produtos e pretende avaliar melhor assim que puder usar tudo, e eu acho ótimo que queira compartilhar essa experiência depois.

Fico contente por você já ter deixado uma avaliação inicial e por dar essa oportunidade para a Ondrela. Espero de verdade que, quando o pedido chegar, os produtos correspondam ao que você espera.

Obrigado por dedicar um momento para nos avaliar.

Atenciosamente,

Janis Torres
Ondrela Customer Care Manager