Montbell Australia レビュー 

479
•
TrustScore 5段階評価の4.5

4.5

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I return to Montbell for many reasons. Firstly they produce superior product which is guaranteed to keep me warm and dry. There's the speed and reliability of their service. The ultra quick postage,... もっと見る

5つ星のうち1の評価

Polite but incompetent. After I placed an order, came back to me several times to say the item in the colour ordered wasn't available. When I finally said I'd prefer to cancel the orde, suddenly the i... もっと見る

5つ星のうち5の評価

Lets face it, We all want the best equipment we can afford… Sometimes that means waiting for sales, or ordering from overseas in the off-season.. If you size is available, then jump on it… best mat... もっと見る

企業が回答しました

5つ星のうち5の評価

Top quality products that perform as promised. Delivery is always faster than quoted. The Plasma vest and jacket are super lightweight and offer incredible warmth to weight ration. The jacket is light... もっと見る

企業情報

  1. アウトドア衣料・用品店

当該企業による記述

Montbell Australia is a leading outdoor retailer of some of the best outdoor clothing, accessories and equipment. Whether you are camping, travelling or hiking the great outdoors (or watching the kids' sport or walking the dog) we have a fantastic range of outdoor clothing, footwear and gear to enjoy the great outdoors. We have two stores in Sydney, one in Kent St Sydney and the other on Penshurst St Chatswood. For those preferring to buy online, we have an online store - www.montbelloutdoor.com.au


連絡先

4.5

優良

TrustScore 5段階評価の4.5

479件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.5

すべてのレビュー

(479)

過去12か月のレビュー数: 0件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Montebell had the product I wanted

Montebell had the product I wanted. Easily accessible. Good price. Delivered quickly and easily.

Product perfect for purpose.

2024年2月4日
Montbell Australia ロゴ

Montbell Australia からの回答

Glad to hear you had a positive experience with us, thanks for sharing!

5つ星のうち5の評価

Great Jacket

I love my jacket! It's light and properly waterproof. I initially received the wrong colour, and Montbell Australia sent me the correct jacket, even while the wrong was was still with the courier, on its way back to Australia. Thanks for that, Montbell Australia.

2024年1月23日
5つ星のうち4の評価

Great quality products

I love Mont-Bell products. They are top quality. It is a shame the whole range of products is not available in Australia. Prices are higher than in Japan, as should be expected.

2024年1月19日
5つ星のうち3の評価

Good product, weird service.

Happy with the product but the staff were not very friendly.

Location - Sydney, Town Hall Square.

2024年1月8日
Montbell Australia ロゴ

Montbell Australia からの回答

Hi there, thanks so much for letting us know. We always strive to have good service so we're sorry to hear that you didn't experience this, we will follow up on this internally to improve future customer's experiences.

5つ星のうち3の評価

No order progress communication

There was no communication about the sending process at all. I placed the order, and the product arrived at my doorstep sometime later while I was away.

I checked spam and other elements and it did not show up there either.

Normally, there's a notification that the seller has sent the order, and a tracking link is provided. Not in this case.

I was about to call the store to see what was happening when it arrived.

This would preference ordering from others in the future.

Also, I was somewhat perturbed when I ordered from Montbell and got an order receipt from Larry Adler via Eway. This was not expected.

I have not used the raincoat yet, but it seems good.

2024年1月5日
Montbell Australia ロゴ

Montbell Australia からの回答

Hi there, thanks for sharing your experience with us.

All of our order updates are sent out automatically at each step of the process and I can see that the logs for your order include email updates being sent. I've just checked and can see that the email in this review is the same as the order email so I wonder whether your order information could have ended up in spam?

If you could please double check this and get in touch with us at shop@montbelloutdoor.com.au if there are any issues then we can try to make sure that the process works more smoothly in the future.

5つ星のうち4の評価

Well designed thong alternative but expensive

Well designed thong alternative, comfortable to wear with or without socks. Not a brand I was aware of but I’ll keep a look out now.
Perhaps not quite the bargain I thought compared to UK pricing but pretty good. Received tracking number which was helpful.

2023年12月28日
Montbell Australia ロゴ

Montbell Australia からの回答

Hi there, thanks for reaching out about your order. All of our prices do include taxes online. If you could please reach out to us at shop@montbelloutdoor.com.au with information as to where you saw a price increase due to taxes we'll be happy to look into this for you.

5つ星のうち5の評価

Montbell products bang for buck

Montbell products bang for buck. The staff for very helpful and they were patient showing the products Pro/Cons.

2023年12月27日
Montbell Australia ロゴ

Montbell Australia からの回答

Thanks for leaving the review and letting us know!

5つ星のうち5の評価

Took the tent out for its first camp…

Took the tent out for its first camp and it the quality of materials is very good . Went through it's first severe thunderstorm and it remained dry.

2023年12月16日
Montbell Australia ロゴ

Montbell Australia からの回答

Glad to hear that the tent performed well in tough conditions, thanks for sharing your experience.

5つ星のうち3の評価

Delayed shipment…

We had to chase up on our order because of the stock situation but we were not informed.

2023年12月10日
Montbell Australia ロゴ

Montbell Australia からの回答

Thanks for sharing your experiences, we will endeavour to dispatch orders more quickly and communicate more effectively if there are any issues.

5つ星のうち5の評価

Larry Adler Staff excellent

Larry Adler Staff made the process of returning faulty backpacks quite seamless and were so incredibly patient and helpful with a great knowledge of the backpacks for women.
We had 3 faulty backpacks, the interiors of the fabric had peeled off and flaked throughout our luggage, despite living in 3 different places, all had deteriorated in the same manner and same sections of fabric, with different amounts of usage as well. We were extremely happy with LA staff helping us.

2023年12月17日
Montbell Australia ロゴ

Montbell Australia からの回答

Thanks for sharing your experience, we're very sorry for the experience that you had with faulty items but we're glad that the situation was able to be effectively resolved for you.

5つ星のうち5の評価

Stylish accessories

We’ve bought Montbell in the past and found the quality is exceptional. The staff were helpful and online was a good experience and prompt delivery even over the Christmas shopping time.

2023年12月11日
Montbell Australia ロゴ

Montbell Australia からの回答

Thanks very much for leaving your review, happy to hear that you enjoy the product and service.

5つ星のうち2の評価

When I travelled into the city to…

When I travelled into the city to collect my C&C purchase, the backpack was not available in store. This was about two weeks before Christmas, yet the sales assistant was unable to contact a manager to provide a solution. I spent about an hour and a half waiting for an outcome (the sales person eventually found stock in another store, and the unit was dispatched quickly by courier to my home address.) The whole episode, including travel, took over four hours, and I returned home that day without a backpack. Poor service - although the sales person himself was apologetic, understanding and did everything he could to resolve the issue favourably for me. I will encourage friends to be wary of Montbell service.

2023年12月8日
Montbell Australia ロゴ

Montbell Australia からの回答

Hi there,

Thanks for sharing your experience with the click and collect process. I'm sorry to hear that you had this experience and we will review our internal processes so that we can avoid similar issues in the future.

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