Monteverde Lodge & Gardens ロゎ
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Monteverde Lodge & Gardens レビュヌ 

100
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TrustScore 5段階評䟡の2

2.2

ホテル
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5぀星のうち1の評䟡

Worst customer service and the absolute WORST manager ever! I was on my way to the lodge and a tree was down on the mountain. I called to explain the situation to customer service and then the manage... もっず芋る

5぀星のうち3の評䟡

Great place, but BEWARE of their strict full-deposit with 60-day cancellation policy!! We changed our reservation by a few weeks, but they treated that as a "cancellation" instead of a modification... もっず芋る

䌁業が回答したした

5぀星のうち3の評䟡

The room was ok. No TV in it was a surprise for us. Good breakfast and very good service in general.

5぀星のうち5の評䟡

We had a lovely stay in May 2019. Beautiful upstairs room looking into the forest, well maintained lush grounds, amazing pool, great food and fantastic staff. We booked a private cloud forest tour th... もっず芋る

䌁業情報

  1. ホテル

さたざたな倖郚゜ヌスから提䟛された情報

We have 28 rooms. 12 Forest View Downstairs, 12 Forest View Balcony, 3 Garden View and 1 Superior Garden View. All rooms have free wireless internet. All rooms do not have air conditioning or television, so you can appreciate the sounds of the tropical cloud forest. The service style is personalized, informal, caring. Our food is what a Costa Rican grandmother would cook if she was also a creative and contemporary professional chef. The atmosphere in our lodge is quiet, laid back and tranquil with an open fireplace. Our bar serves up creative cocktails. Like the JigÃŒiro, with fresh guava juice, rum, triple sec and squeezed lemon. Suggested activities while you’re at the lodge, explore the gardens, with La Posa de Doña Yolanda solar-heated pool, the main fern and bromeliad garden. Among the suggested activities in the area are hiking or bird watching with a naturalist guide, horseback riding, and zip-lining or hiking through the canopy. We suggest you spend between 2-4 nights with us.

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2.2

期埅以䞋

TrustScore 5段階評䟡の2

100件のレビュヌ

5぀星
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3぀星
2぀星
1぀星

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この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

この䌁業のTrustpilot 利甚方法

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2.2

すべおのレビュヌ

(100)

過去12か月のレビュヌ数: 0件

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5぀星のうち5の評䟡

A great base from which to explore the Cloud Forest

My daughter and I spent a few days here back in 2016. We both really enjoyed our stay. It has a lovely atmosphere, comfortable rooms and beautiful pool and gardens including the butterfly garden. The staff were helpful and friendly. I would definitely return.

2019幎3月15日
自発的なレビュヌ
5぀星のうち5の評䟡

Relaxed Stay

wonderful place and close to the natural parks in this area I can only recommend this lodge. A regular meeting point was the 'happy hour' at the bar, where you can meet people and excange your daily experiences - for free. Accomodation and garden was as you would expect of a lodge like this.

2019幎3月15日
自発的なレビュヌ
5぀星のうち4の評䟡

Lovely grounds

Lovely grounds, nice room, but there was construction when we were there. Good food. I would recommend Monteverde Lodge.

2019幎3月15日
自発的なレビュヌ
Monteverde Lodge & Gardens ロゎ

Monteverde Lodge & Gardens からの回答

Dear Carolyn,

We appreciate your comment and we are deeply sorry that maintenance disrupted your vacation time.

You stayed with us in June 2016, when we were installing the lodge’s solar panels and unfortunately the labor crew was working in an area near your room. Our receptionist offered you to move to another room, so you could be away from the noise, however you decided to stay in room 104.

This is not an excuse, we know this job wasn’t supposed to interfere with your experience as our guest and we are truly sorry that it did, please accept our sincere apology.

On the other hand, we are glad to hear that you enjoyed your room, our gardens and food.

We hope that you can come back some day and see the changes that we have done in the lodge for our guests’ benefit.

Sincerely yours,

Jenn Dunn
Guest Satisfaction Specialist

5぀星のうち3の評䟡

Beware the strict Cancellation Policy...

Great place, but BEWARE of their strict full-deposit with 60-day cancellation policy!!
We changed our reservation by a few weeks, but they treated that as a "cancellation" instead of a modification and refused to credit our deposit toward the new dates.
(Even after we stayed there and paid AGAIN for the new dates, it took several international phone calls and emails to get their erroneous "cancellation penalty" refunded.)

2019幎3月14日
自発的なレビュヌ
Monteverde Lodge & Gardens ロゎ

Monteverde Lodge & Gardens からの回答

Dear Jeff,

We appreciate your review and are glad to hear that you found Monteverde Lodge & Gardens to be a great place.

We are sorry that it took so long to get your date change sorted out. Our Reservation Department is normally super timely, but with a case like yours, they probably needed to get approval from our COO.

I’m so sorry that it took so long and for the frustration you must have felt in the process.

It’s great to hear that after all that, you found the lodge to be a “Great Place”.

Sincerely yours,

Jenn Dunn
Guest Satisfaction Specialist

5぀星のうち5の評䟡

The lodge

The lodge, their staff and the scenery were all wonderful. We loved our time there.

2019幎3月9日
自発的なレビュヌ
5぀星のうち5の評䟡

Loved it!

Perfect escape, amazing grounds, our room was gorgeous and the restaurant was fabulous too! ❀

2019幎3月9日
自発的なレビュヌ
5぀星のうち5の評䟡

Very nice.

Very nice, clean room- Food was very good in the hotel restaurant also! Would stay there again, if we ever were in the area.

2019幎3月7日
自発的なレビュヌ
5぀星のうち5の評䟡

From first greeting to goodbye

From first greeting to goodbye, staff was gracious, informed & helpful. Facility is lovely, making excellent use of the location. Our room was delightful. We almost looked forward to a storm so we could relax on the balcony. Easy access to wide variety of experiences in the area. Staff helped make arrangements.
We highly recommend Monteverde Lodge.

2019幎2月28日
自発的なレビュヌ
5぀星のうち5の評䟡

monteverde Lodge &Gardens

It is a beautiful lodge. The rooms are comfortable. I liked the balcony right outside the rooms.
You can sit there and relax or watch birds. The grounds are fantastic to walk around on.
The staff is very nice and friendly. The food was excellent. Especially for me the pickets eater
In the world, plenty of selections. Vegan options available.
Easy walk to downtown. If you can handle hills.
They are able to arrange birding trips or other activities, for you to do. The pool area was really nice. Would stay there again, Relaxing.
If I was going back to Costa Rica.

2019幎2月28日
自発的なレビュヌ
5぀星のうち5の評䟡

We loved the comfortable rooms

We loved the comfortable rooms, lovely gardens and friendly efficient staff as well as the food and restaurant. The area is filled with wonderful wildlife experiences as well together with great birding. We would love to go back there for our 3rd visit sometime soon.

2019幎2月26日
自発的なレビュヌ

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