I wish to thank and recommend Monty Bojangles customer service, I contacted them about my tale of the melted truffles, (the tale is below this), I contacted Laura yesterday and a box arrived at... もっと見る
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I ordered a tower of 3 boxes of the vegan range, when they arrived they were all melted into one big lump in each box! After reading my review Monty Bojangles got in touch and have sent me new un... もっと見る
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Ordered a three box what i thought was a gift box, arrived in that packaging squashed. Disappointing. Edited to say thank you very much to MonytBojangles for replacing said chocolates, I was too ha... もっと見る
企業が回答しました
It was my friends Birthday and I knew she adored these truffles / choccie treats ! So I ordered what I thought she would like and stupidly input the wrong delivery address! I thought oh no - I’d be un... もっと見る
企業が回答しました
企業情報
当該企業による記述
At Monty Bojangles, we create exceptional confectionery designed to bring joy and delight to chocolate lovers everywhere. We believe treats should be fun, indulgent, and, above all, enjoyed without hesitation - because great truffles are meant to be scoffed! Our mission is to deliver irresistibly delicious chocolatey truffles that ignite the senses and transport you to a world of pure indulgence. With a wide range of beautifully designed gift boxes, sharing packs, and Cat Tins, Monty Bojangles brings together unique flavours, textures, and creativity to make every chocolatey moment a celebration of pure, enjoyment.
連絡先
Legion House, 75 Lower Rd, Kenley, CR8 5NH, Surrey, 英国
- 02086685261
- info@montybojangles.com
- montybojangles.com
4.3
優良
74件のレビュー
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ネガティブなレビューの 85％に回答しています
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I wish to thank and recommend Monty…
I wish to thank and recommend Monty Bojangles customer service, I contacted them about my tale of the melted truffles, (the tale is below this), I contacted Laura yesterday and a box arrived at about 10.30am today, I have tried the top box and they are really great, I look forward to the other 2 boxes if I manage to stop eating them, they are really moresome. I have informed my daughter so she can contact them direct.
the tale
My daughter who lives in the USA, via amazon UK paid for a box of their truffles as a gift for me, they arrived melted/liquid from amazon, I tried telling them that delivering in a hot van all day wasn't a good idea, but they declined my review.
Thank you once again Monty Bojangles for an excellent product and customer service you deserve the 5 stars.
2026年7月1日
自発的なレビュー
Top quality chocolate
Beautiful quality chocolate with an exciting array of flavours. This is definitely chocolate for adults.
2026年6月16日
montybojangles.com からの回答
Hi,
Thanks for sharing this lovely feedback! We're so pleased to hear you're a fan of our truffles.
Laura, The Monty Bojangles Team
montybojangles.com からの回答
Hi Annish,
We're sorry to hear you experienced a delay in receiving your order. During the recent spell of hot weather, we made the decision to temporarily pause dispatches to help ensure our chocolatey truffles arrived in perfect condition. We displayed a notice on our website and emailed all affected customers to keep them updated throughout. Orders are now shipping as usual, so your truffles should be with you very soon. If you experience any further issues with your delivery, please don't hesitate to get in touch with us via email info@montybojangles.com and we'll be more than happy to help. 😊
Laura, The Monty Bojangles Team
All the chocolates had melted into 1 big lump!
I ordered a tower of 3 boxes of the vegan range, when they arrived they were all melted into one big lump in each box!
After reading my review Monty Bojangles got in touch and have sent me new unmelted chocolates…thank you, I really appreciate your gesture, I’ll definately continue buying your chocolates!
2026年6月17日
自発的なレビュー
montybojangles.com からの回答
Hi Casey,
Thanks for leaving this feedback. We're sorry to hear your truffles arrived melted, that's definitely not how we'd like them to reach you. If you'd like to email us info@montybojangles.com we'd be happy to send you out a replacement to make up for this!
Laura, The Monty Bojangles Team
Cheap couriers don't have refrigerated vans
Receiving chocolate truffles is an exciting surprise so when the courier handed them over I was eager to explore. Inside the silver foil wrapping I sensed that it was a soft gooey chocolate so it was obviously melted chocolate in the hot weather. Straight in the fridge for a day and then let's open it. It's just a hard cold lump of chocolate stuff. They tasted very nice though they all seemed just similar lumps of chocolate to me.
Below you see a response to my report. I don't need more chocolate. I want to hear that the firm has realised they can't do conventional mail order with cheapo couriers in hot weather so are changing their methods for future customers.
2026年6月23日
自発的なレビュー
montybojangles.com からの回答
Hi Will,
Thanks for taking the time to leave this feedback. We're really sorry to hear your truffles arrived melted, that's definitely not how we'd like them to reach you. If you'd like to email us info@montybojangles.com, we'd be happy to discuss this with you further :)
Laura, The Monty Bojangles Team
montybojangles.com からの回答
Hi Maire,
Thanks for leaving this feedback - we're pleased you had a positive experience with us :)
Laura, The Monty Bojangles Team
Extremely helpful customer service
Extremely helpful customer service. Excellent gift, beautifully packaged. Prompt careful delivery.
2026年6月2日
montybojangles.com からの回答
Hi Pam,
Thanks so much for leaving this lovely feedback. We're so pleased you had a positive experience ordering our truffles :)
Laura, The Monty Bojangles Team
Fantastical?
The truffles were actually ok. Berry bubbly was my least favourite, flutter scotch was really nice... only problem was there are 12 berry bubbly in a box and only one each of the other two. Not much of a variety, shame.
2026年6月6日
自発的なレビュー
montybojangles.com からの回答
Hi Drew,
Thanks for taking the time to leave this feedback and please accept our apologies that the flavour mix was not acceptable. If you'd like to email us info@montybojangles.com we'd be happy to send you some truffles to make up for this.
Laura, The Monty Bojangles Team
It was my friends Birthday and I knew…
It was my friends Birthday and I knew she adored these truffles / choccie treats ! So I ordered what I thought she would like and stupidly input the wrong delivery address! I thought oh no - I’d be unable go amend as I’d probably have to liaise through a call centre , on line or AI robot - but no , I reached Laura Bilk on the telephone and she immediately resolved the issue with kindness warmth and professionalism. She even acknowledged everything through email to set my mind at ease - what fantastic customer service ! Thanks team for an amazing product, A1 service and for fantastic customer service LAURA -
2026年6月4日
自発的なレビュー
montybojangles.com からの回答
Hi Neil,
Thank you so much for taking the time to leave this lovely feedback! I'm so pleased I was able to help you with your query and put your mind at ease. I hope your friend enjoyed her birthday truffles (a fab gift!)
Laura, The Monty Bojangles Team
Ordered a three box gift box
Ordered a three box what i thought was a gift box, arrived in that packaging squashed. Disappointing.
Edited to say thank you very much to MonytBojangles for replacing said chocolates, I was too hasty to leave a review as once they were aware of issue they resent them better packaged complete with gift card
2026年5月10日
montybojangles.com からの回答
Hi Susie,
Thanks for taking the time to leave us your feedback. I'm sorry to hear your parcel arrived squashed. We'd love to put it right & send you out a replacement - just email us info@montybojangles.com and we'll get this sorted :)
Laura, The Monty Bojangles Team
montybojangles.com からの回答
Hi Barbara,
Thanks so much for leaving this feedback. We're so pleased to hear of your experience with us!
Laura, The Monty Bojangles Team
Awful experience
Awful experience. Bought a trio pack for £25 which I thought was extortionate. Then found the exact same thing on Amazon for £13 so contacted Monty Bojangles to cancel the order. Was ignored. Still yet to receive a response. Received the order I no longer wanted. Then, just to rub salt in, sent an automatic feedback email. Still yet to receive a reply...
2026年5月15日
自発的なレビュー
montybojangles.com からの回答
Hi Louise,
We're really sorry to hear that this has been your experience with us, it definitely doesn't sound like our usual high standards.
The bundles available on our website are bespoke packed boxes that can be personalised with any combination of our 14 delicious flavours including a complimentary personalised note card which is a unique offering vs other retailers. We completely understand if you prefer to purchase your Monty Bojangles treats through another retailer, but if you’re ever looking for personalised boxes or something a little more tailored, our website is the best place to find them.
I've taken a look into your request and have seen that our response to your email on the 6th of May wasn't delivered, please accept my apologies for this. I'd like to reassure you we take all customer queries seriously and I've sent you another email outlining our response.
We hope this resolves everything for you and please don't hesitate to get in touch if you have any further questions.
Laura, The Monty Bojangles Team
These chocolates are absolutely…
These chocolates are absolutely wonderful.
The first website is great. A good variety of flavours.
2026年5月6日
montybojangles.com からの回答
Hi Janet,
Thanks so much for this wonderful feedback. We're so pleased you love our chocolatey truffles :)
Laura, The Monty Bojangles Team
The perfect gift!
I bought these for my partner for Easter - he loves chocolate, but also loves trying new flavours, so I bought him a selection box and he was so pleased with the variety! The chocolates were themselves, beautifully crafted, but also came in stunning illustrated boxes. So unusual and memorable, will definitely buy these again!
2026年3月31日
montybojangles.com からの回答
Hi Sarah,
Thanks for sharing this lovely feedback. We're so glad to hear your partner enjoyed the selection of chocolatey truffles - what a great gift!
Laura, The Monty Bojangles Team
Great customer service
Very happy with the customer service we received from the team, particularly Laura, when we were having difficulties placing a corporate order. The issues were resolved collaboratively and quickly, so we could get our order out on time. Many thanks!
2026年4月20日
自発的なレビュー
montybojangles.com からの回答
Hi Clair,
Thanks so much for this lovely feedback! It was a pleasure to help you with your order and I'm pleased we managed to sort it effectively :)
Laura, The Monty Bojangles Team
Bought as a present.
Bought this as a present and it arrived very quickly beautifully presented.
2026年4月8日
montybojangles.com からの回答
Hi Barbara,
Thanks for sharing this lovely feedback and we're glad to hear you were happy with your truffle bundle box - they do make fabulous gifts :)
Laura, The Monty Bojangles Team
Succulent and extremely tasty
Succulent and extremely tasty! proper chocolate that melts exactly as it should and the most amazing flavours. I don't eat much chocolate these days, for these, I make an exception! Sit back with a hot drink of choice and make the most of the amazing, chocolaty experience.
2026年4月8日
montybojangles.com からの回答
Hi Tricia,
Thanks for sharing this wonderful feedback with us. We're so pleased to be the choccy you make an exception for - we definitely think our truffles are worth every bite :)
Laura, The Monty Bojangles
Fantastic customer service!
2026年4月14日
自発的なレビュー
montybojangles.com からの回答
Hi Kate,
Thanks for sharing this - we're so pleased you had a great experience with our customer service.
Laura, The Monty Bojangles Team
Disappointed...
I was gifted a montybojangles Flutterscotch Easter Egg, I have previously been gifted truffles and was initially underwhelmed, but came to be a convert.
The Easter Egg was, unfortunately, quite a disappointment; the 6 tiny flutterscotch truffles were delightful, but the egg itself was underwhelming at best (actually, I found it unpleasant)..it was just very, very ordinary milk chocolate.
2026年4月9日
自発的なレビュー
montybojangles.com からの回答
Hi Lynda,
Thanks for sharing this with us - we value all feedback at Monty Bojangles and will take your comments about our Easter Egg on board. We're glad to hear you enjoyed our truffles, these are our speciality and we hope you get to try a few more of our flavours :)
Laura, The Monty Bojangles Team
Yummy truffles with an unusual array of flavours
Quality yummy truffles with an unusual array of flavours, and not overpriced.
Packaging could be improved as presentation box and one box of truffles arrived damaged - obviously doesn’t affect the quality of the contents, but a shame when bought as a gift.
2026年3月24日
montybojangles.com からの回答
Hi,
Thank you for leaving this lovely feedback. We're pleased you enjoyed our truffles and the variety of flavours. I'm sorry to hear one of the boxes arrived damaged - if you'd like to email us info@themontybojanglesco.com we'd be happy to send you a replacement box - we know it's important to get gifts just right!
Laura, The Monty Bojangles Team
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