Moodmelbourne レビュー 389

If I could give this company zero star, that’s what it deserves. I bought a dress.
which didn’t fit the size was too big and when I received the dress I was disappointed with the fabric and cheaply made. So I returned it to them for a refund. Realised that I had to send it back to China thinking also it was from Melbourne Australia like many other reviews,now the dress in customs in China which they want another fee to release the dress. This has been going on since November 2025 this company is a scam. I might as well kiss my money goodbye because I know I’m not going to receive that back nor the dress now.Do not buy from this company at all.
They should be laws against this

Everything went wrong. Garment was not as described. Had to keep on asking them for their return address which sadly was in China. Sent it back and got to customs in China in December 2025. Apparently it is still there which I don’t understand why. Mood Melbourne have pictures and all the details of the returned package. They refuse to call customs even though I have given them the phone number and extension with my Post Office gave me. I can’t speak Chinese so I can’t call. There has been at least 100 emails exchanged with them and they just go around in circles. First email says for me to contact customs and then we had loads of emails saying they are committed to solving this and then all of a sudden I get an email back to square one saying for me to contact customs. They are shonky, the product was nothing like I ordered and I am sure I am emailing a bot. They are the worst company ever and avoid at all costs. I wouldn’t give them a one star rating but that was all I could do.

Mood are good with tracking updates.Coat arrived in good condition but is much thinner than expected.

The trousers which I bought were too big for my son and when I tried to return them they were rejected by customs in China without any explanation. It took 9 months for the parcel with the trousers for return, to go to China and then rejected by customs and sent back to me.
I have asked for my money back and an Australian address to send them to locally, The company have said there is nothing more they can do and WON’T GIVE MY MONEY BACK!
I have gone to ACCC to put in a complaint.
Piece of advice, DO NOT USE THEM.

Excellent customer service and good communication regarding status of order. Very responsive to emails.

Great shoes, quick delivery, lots of updates and capacity to track delivery. Very easy.

The shoes arrived in very good condition .The fit is true to size.

They advertise they are a Melbourne company but if you have to return your parcel has to be sent to China and it never gets there. Customer Service is just a repeated message every time obviously AI generated and just goes round and round in circles. I received my order in December and sent it back a few days later and have still not received a refund. Apparently the parcel I sent costing me $38 is stuck in customs and has been for 3 months

Great waterproof jacket, well made and perfect fit. Will be ordering again and highly recommend.

Terrible customer service.

I return an item which was never delivered and was returned to me 10 months after sending it back, which I have provided official Australia Post proof of. Despite this, they refused to refund me because it hasn’t reached their warehouse — completely ignoring the situation.

They have been unhelpful, repetitive, and refuse to take responsibility unless I pay to ship it again.

Very frustrating experience. Would not recommend.

Great styles and prices, so impressed I have placed another order😊

Their online catalogue had a lot of classy looking items and beautiful European models wearing their clothes. The reality was the expensive leather looking jackets (x 2) did not have any description re“leather” but the price was not cheap and believed them to be leather but in the catalogue, there was no fabric description. They were a quality of a plastic raincoat, cheap and nasty. Not the value you’d except at the price it actually cost. I emailed them I wanted a refund (they have a GUARRANTEED refund policy on their websitse but they emailed me a form to fill and send to their OFFICE IN HONG KONG with the jackets at MY POSTAL expense. PayPal: they ruled in my favour of my 1st order re jackets (photos suppled) Unfortuanately I placed a 2nd order days after placing the 1st order (the jackets) and the courier left my package on THE LETTERBOX WALL of my apartment building. (Courier took a photo of where they left it!) Someone walking along the footpath must have taken it as I never received it. MOODMelbourne would not take responsibility for the courier company’s lack of due diligence and they refused to replace my order that was $230. Applied for financial resolution from PayPal (again) sending the damming photographic evidence along with my explanation of the failure to deliver onto our building premises. PayPal sided with MOODMelbourne refusal to refund the $230 offering MOODM to resend order ….. I have now taken it up with my personal bank to look into my story and that photo! Still waiting for a positive reversal from PayPal.

Exactly as described. Fast shipping and well packaged. Would definitely order again.

I bought here some shirts that I liked on sale without knowing much about the store I had some doubts but I must say that my experience was good I got what I ordered within the stipulated time and the quality was good perfect I would say in value for money

Very poor quality of material in dresses, sizing chart not at all reliable. I say this business is a SCAM, I returned my parcel to China at a cost of $25 only to be told its held up in customs in China and it was my responsibility to chase it up. They do not refund unless they receive the product back, so held up in customs doesn't count as returned, and therefore no refund. They offered to give me a $40 refund and I keep the dresses, which don't fit, "oh you can give them to a friend who's a smaller size" Never again!!!

I would give them 0 stars if I could. Shoes were returned immediately quality of shoes was 0 too. The shoes I returned are apparently still in customs in China since October (4 months) no refund & paid postage to return them to China. Company is deceiving saying Melbourne as they are not in Australia. Stay clear!!!

Melbourne Mood

DO NOT PURCHASE FROM THIS COMPANY.
This is a scam site. Photos of the items are AI they are not real and the returns process is lengthy, expensive and non-existent!. This website needs to be shut down. Don't make the mistake I did, save your money.

They lie and constantly send you AI dribble, they offer you $500 to complete a positive review. NONE OF THE POSITIVE REVIEWS ARE GENUINE. Don’t be fooled!

They claim they have a whole team of customer service agents waiting to support you. BS and as for AI Elisa she needs to learn English cause she writes trash!

They have dealt with numerous complaints and unhappy customers because their product quality is poor, sizing is wrong and they are deceitful with the product details, photos and listings on their website. All items are completely different to what is portrayed. Avoid the scum!

Australian consumer online law states that once return is lodged and item posted as requested to the sellers preferred address it becomes the responsibility of the seller.

Next step I’m doing a credit card dispute and will lodge an official complaint with the international online fraud people.

Absolutely appalling - Please buyer beware😡

Ordered a pair of slim fit joggers, they ended up arriving as karate pants. Looking nothing like what was ordered and extremely poor quality! Think of Mood Melbourne as an overpriced Temu.

Returns are also a frustrating experience. You’ll be asked to “take a picture of the product” so they can “diagnose” what’s wrong with the product before they give you a refund. SAVE YOUR MONEY!!! Do not buy from Mood!

I purchased a pair of shoes. They arrived after 5 weeks. The business is not located in Melbourne, these shoes are from the backstreets of China! The quality was terrible do not even think your shoes will look like the images online!! Enquired about returning and i purchased the postage back to China at a cost of $35- more. Seems they never arrived stuck in customs. Countess emails, followed by auto AI responses it's now February and no refund in sight.
BEWARE Customers!!

I bought boots from this store an assuming they were from Melbourne, the boots arrived from China and were very poorly made with extra flaps of fake leather showing. The boots also did not fit even though I bought a size up from euro 37 that I normally wear. I purchased a 38 and they were still too small. When I talked to the store about returning the boots they tried their spiel of “oh you just keep the boots and we will just refund you 10%”. I did not want 10% refund. I wanted a full refund as the boots were so poorly made and didn’t look anything like the picture advertised. I had to pay nearly $30 postage to send back to China. When I sent them the tracking their customer service replied with “oh we cannot refund you until the boots are in our store”. The boot sat in China for three months not going anywhere. I had no tracking at this stage because the boots have been handed over from Australia Post to the Chinese equivalent. Lo and behold the boots were returned to me. Upon emailing for the 15th time the customer service said they still cannot do anything because I do not have the tracking details or am able to give an explanation as to why the boots are returned. This company is a huge scamming operation. They will not give you your money back if you have an issue with them, they are literally there to take your money. Their customer service just runs everything through AI or ChatGPT because they give you the same flowery customer service spiel back every time I come with them with a legitimate complaint. I think they actually gave me a incorrect address so that they would not have to actually give me my money back, or simply refuse to accept any returns . So even though I did the right thing in posting back to China, they either gave an example correct address or refused to receive the boots. They WILL NOT REFUND anyone. Stay away.