Moonhaven レビュー 92

Moonhaven からの回答

2026年4月7日

Hi Mark,

Thank you for your feedback. We’re sorry to hear that the product did not meet your expectations.

As discussed, we have already issued a full refund to resolve this. While we’re glad we could find a solution, we regret that your overall experience was disappointing.

This set has received a lot of positive feedback from other customers, but we understand that expectations can differ. Your comments have been shared with our team as we continue to improve.

If there’s anything further we can do to improve your experience, please don’t hesitate to let us know. We are very wiling to help and improve. :)

All the best,
Elisa

Moonhaven からの回答

2026年4月7日

Hi Peter,

We’re sorry to hear that your experience did not meet expectations. The quality concerns you describe are not in line with our standards and will be reviewed with our team.

Lately, some orders have experienced longer delivery times due to items being temporarily out of stock. While we aim to communicate this in advance, we understand any delay can be disappointing. These issues have now been solved.

At the moment, we’re unable to identify your order. Please share your order number or reach out to us at hello@moonhaven.eu
so we can investigate and assist you further.

We are here to help and willing to solve the issue and turn your experience into a positive one.

All the best,
Elisa from Moonhaven

Moonhaven からの回答

2026年4月7日

Hoi Lien,

Bedankt voor je review van 13 maart en sorry voor de vertraagde reactie. Het spijt ons om te horen dat je deze ervaring hebt gehad.

In die periode hebben sommige bestellingen vertraging opgelopen doordat items tijdelijk niet op voorraad waren. We begrijpen dat dit voor frustratie heeft gezorgd.

We hebben inmiddels contact met je gehad en het pakket van je retour ontvangen. Het aankoopbedrag zal nu zo snel mogelijk worden teruggestort.

Mocht je nog vragen hebben, laat het ons gerust weten, we helpen je graag verder.

Het allerbeste toegewenst,
Elisa van Moonhaven

Moonhaven からの回答

2026年4月7日

Hi Alex,

Thank you for your feedback, we appreciate you taking the time to share your experience.

We’re sorry to hear that the delivery took longer than expected. In some cases, delays have occurred due to items being temporarily out of stock, but we understand that a 6-week wait is far from ideal.

We also take your comments about the stitching and finishing seriously. This is not the standard we aim to deliver, and we are continuously working on improving our products. As part of this, we are currently transitioning most of our pajama sets to cotton materials for improved comfort and quality.

If there’s anything we can do to further assist you or improve your experience, please don’t hesitate to reach out to us at hello@moonhaven.eu.

Take care and all the best,
Elisa from Moonhaven

Moonhaven からの回答

2026年4月7日

Hi Kate,

Thank you for your feedback from March 2, and please excuse our late response. We’re sorry to hear about your experience, this is not the level of service we aim to provide.

We understand how frustrating it is when you cannot track your order or receive updates, especially after reaching out multiple times. This is something we take seriously.

At the moment, we’re unable to locate an order under your name in our system. Could you please get in touch with us or share your order number via hello@moonhaven.eu
? We will prioritise your case and make sure you receive a clear update as soon as possible if is is not solved yet.

We’re here to help and would like to resolve this for you as quickly as we can.

All the best,
Elisa from Moonhaven

Moonhaven からの回答

2026年4月7日

Hi Dee,

vielen Dank für dein Feedback. Es tut uns leid zu hören, dass die Passform und die Größenangaben nicht deinen Erwartungen entsprochen haben.

Wir legen großen Wert darauf, dass unsere Produkte sowohl optisch als auch in der Passform überzeugen, daher nehmen wir dein Feedback sehr ernst und geben es intern weiter.

Gerne würden wir uns deinen Fall genauer ansehen und gemeinsam eine Lösung finden. Bitte sende uns dazu deine Bestellnummer oder kontaktiere uns unter hello@moonhaven.eu.

Wir sind gerne für dich da.

Elisa

Moonhaven からの回答

2026年4月7日

Hi Cheok,

Thank you for your feedback and sorry for the late response, and we’re very sorry to hear about your experience.

We completely understand how disappointing this must have been, especially as the order was intended as a birthday gift, we truly regret that we couldn’t meet that expectation.

During that period, some orders experienced delays due to items being temporarily out of stock. While we aim to communicate this clearly, we understand that this situation is frustrating.

We’d really like to look into your order and assist you properly. Could you please share your order number with us or contact us at hello@moonhaven.eu?

We’ll do our best to resolve this for you as quickly as possible.

Elisa