My 2nd purchase from M&F but this time it was a gift to myself. Not dissapointed. Looks unusual and expensive but most importantly it feels like it should always be there. Since I received it, ive... もっと見る
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I ordered a very special piece for a family member who was flying home to Dubai..from my first visit to Stamford workshop Thursday morning, ordering on fast track, I was able to collect the personalis... もっと見る
From start to finish the communicatiom was amazing, updating me all through the different stages of my finger print pendant being made. The quality is outstanding.and the extra little touches they pu... もっと見る
I love the new Medic Alert bracelet. It arrived when expected and I was kept up to date all the way through the process. It gives the relevant people a quick idea about what could be wrong with you, a... もっと見る
企業情報
さまざまな外部ソースから提供された情報
At Morgan and French, we create beautiful, individual and meaningful pieces of personalised jewellery, crafted with love and care by our team of passionate designers and silversmiths from our Bedfordshire studio. We’re fiercely proud of our British heritage and we’re utterly dedicated to creating each piece from scratch to ensure every item of personalised jewellery is as unique as the person we’re creating it for.
Morgan & French - Company News
当該企業による記述
連絡先
The Old Fire Station, SG18 0JS, Biggleswade, 英国
- 01767 348 188
- hello@morganandfrench.com
- morganandfrench.com
4.9
優良
3692件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Beautiful piece of jewelry
Beautiful piece of jewelry. Met all expectation, and customer services prompt and helpful — we’ll certainly be purchasing again from Morgan & French
2026年2月4日
Morgan & French からの回答
What wonderful feedback, thank you! It's so lovely to hear the piece lived up to your expectations and that the team looked after you well. We'd be delighted to create something for you again in the future.
Kind regards,
Cheryl
Excellent purchase.
Excellent service. Quick and efficient with constant updates on the ordering and delivery process. Good quality bracelet, the second one we've purchased.
2026年2月10日
Morgan & French からの回答
Dear Margaret,
Thank you so much for coming back to us for a second bracelet! It's wonderful to hear the whole process felt smooth and well-communicated. We really appreciate your continued trust in us.
Kind regards,
Cheryl
Secret Chambers Ashes Ring - NOT THE SIZE ORDERED
I ordered a Secret Chambers Ashes Ring. I measured my finger using their own ring gauge (I also double-checked using my own mandrel and metal ring gauge). However, the ring did not fit. I took it to two separate jewellers in town. One measured it at a whole size smaller. The other measured it at a half size smaller. Both measured my finger as per the size I ordered. Morgan and French are saying they are correct and the ring is the ordered size. Considering the nature of the ring this is very distressing. They offered to re-measure (not re-size!!) the ring for free if I sent it back to them, however, if it proved they were correct I would have to pay for this service. I think not!
2026年2月5日
Morgan & French からの回答
We’re very sorry that Debra is unhappy, and we do recognise how emotionally significant memorial jewellery can be.
The ring was made to the size ordered and checked at multiple stages before despatch. To resolve the concern, we offered for the ring to be returned so it could be assessed here. We also made it clear that if the ring was found not to be the size ordered, we would resize it free of charge. If the ring was confirmed to be the size ordered, any resizing would be chargeable, as this would be a change rather than a correction.
This is a fair and standard approach, and it was explained clearly. Debra chose not to return the ring to us, which meant we were unable to verify or resolve the issue directly.
Our intention throughout was to offer a practical resolution while handling a sensitive piece responsibly. That offer remains open should Debra wish to take it up.
Communication from Beth was excellent…
Communication from Beth was excellent and the item is just what we was after. Would definitely recommend Morgan and French
2026年2月10日
Morgan & French からの回答
Dear Steven,
I'm so pleased Beth could help you find exactly what you were looking for! It's lovely to know the communication made everything straightforward. Thank you for the recommendation, it means a great deal to us.
Kind regards,
Cheryl
Friendly staff
Friendly staff, fast response to emails, questions were not a problem, and I have a lovely bracelet.
2026年2月9日
Morgan & French からの回答
Dear Miss Friedman,
Thank you for such kind words about the team! We always want our customers to feel looked after, so it's really lovely to hear that came through for you. I'm delighted you're happy with your bracelet.
Kind regards,
Cheryl
The design was spot on
The design was spot on, my tweak was accepted without demur, it was ready on time and is exactly what I asked for.
2026年2月11日
Morgan & French からの回答
Dear Steve,
Thank you for your lovely feedback! It's great to hear the design hit the mark and that we could adjust things to get it exactly right for you. Knowing it arrived on time and turned out just as you'd hoped is wonderful to hear.
Kind regards,
Cheryl
Beautiful keepsake
My handprint necklace was made beautifully. Such a special keepsake, and I’m so happy with it. The customer service was great, and I was kept fully updated from start to finish. I would definitely recommend this company.
2026年1月28日
Morgan & French からの回答
Dear KVW,
A handprint necklace really is one of the most personal pieces we make, so it's wonderful to hear yours has turned out to be such a treasured keepsake. I'm delighted the whole experience felt smooth and well-communicated, as that matters so much to us. Thank you for the lovely recommendation!
Kind regards,
Cheryl
Morgan & French からの回答
Dear Miss Dawson,
Thank you so much for taking the time to leave a review, it's always lovely to hear from happy customers! We're so pleased you enjoyed both the piece and the service. We hope you treasure it for a long time to come.
Kind regards,
Cheryl
I bought a bracelet for my partner
I bought a bracelet for my partner. It is such a beautiful piece and he loves it as much as I hoped he would. Love the way it fastens with the silver magnet. Gorgeous quality piece.
2026年2月4日
Morgan & French からの回答
Dear Michelle,
What a joy to hear that the bracelet has been such a success - knowing your partner loves it is exactly what we hope for! It's a beautiful piece, and the clasp is a neat little practical touch. Thank you so much for sharing your lovely feedback.
Kind regards,
Cheryl
Ordered personalized cufflinks for my…
Ordered personalized cufflinks for my son’s 30th and they were perfect. He was delighted with them. Was unsure whether to pay the very expensive supplement for fast delivery (almost £60) but decided to take a chance and they arrived within a few days. Would definitely recommend.
2026年1月28日
Morgan & French からの回答
Dear Mrs Berriman,
Personalised cufflinks for a 30th - what a thoughtful gift, and how wonderful that your son was so delighted! I'm really pleased our Priority Creation service worked well for you, it's designed to bring your piece forward in your maker's schedule so it reaches you sooner, and it's great to hear it gave you that peace of mind ahead of his birthday. Thank you so much for recommending us.
Kind regards,
Cheryl
A beautiful personalised keyring.
A beautiful personalised keyring.
The product is great and the speed of service for a bespoke piece is fantastic, would definitley use again
2026年1月27日
Morgan & French からの回答
Dear Geraint,
Thank you so much for your kind words! We're delighted you love your personalised keyring, and it's always wonderful to hear that our turnaround time impressed – especially for a bespoke piece. We'd love to create something special for you again in the future!
Kind regards,
Cheryl
Silver bookmark
Silver bookmark, great product, arrived very quickly from order sent through.
2026年2月3日
Morgan & French からの回答
Dear Martin,
Thank you for taking the time to share your feedback! We're so glad the silver bookmark reached you promptly and that you're pleased with it. We hope it brings you plenty of enjoyment every time you pick up a good book!
Kind regards,
Cheryl
Quick service, excellent product
Quick service, quality and look great . So pleased with my purchase.
2026年2月3日
Morgan & French からの回答
What a lovely thing to hear – thank you! It's brilliant to know you're so pleased with your purchase, and we truly appreciate you sharing your experience. We hope your new piece brings you joy for years to come!
Kind regards,
Cheryl
I have bought a few pieces from them
I have bought a few pieces from them. It's so easy to personalise the piece if you want to. They always keep you informed of the progress of your order and deliverey is always within the time frame they give you. Will be using them again for sure.x
2026年2月7日
Morgan & French からの回答
Dear Sue,
It's such a pleasure to hear from a returning customer – thank you for your continued trust in us! We really do love making the personalisation process as easy and enjoyable as possible, and keeping you updated along the way is something we take real pride in. We can't wait to help you with your next piece!
Kind regards,
Cheryl
Wonderful Gentleman’s cat paw bracelet
I ordered a men’s bracelet with our cat’s paw print.
The standard make time is 2 weeks, but I mentioned that it was my son’s birthday in about 10 days. What a wonderful surprise to be contacted on the day of his birthday to be notified that the bracelet was ready!
It is beautifully made and the service in the shop is always extremely good. Many thanks!
2026年1月23日
Morgan & French からの回答
Dear Sally,
What a lovely review to receive – thank you! We're so pleased we could get the cat paw bracelet ready in time for your son's birthday, and it's wonderful to know he now has such a special keepsake. We really appreciate your kind words about our service and craftsmanship.
Kind regards,
Cheryl
A meaningful, quality gift
Really good communication, really quick delivery and a really great quality piece of jewellery that looks even better than in the photos. Plus, the personalisation makes it so meaningful, which I love!
2026年1月29日
Morgan & French からの回答
Dear Laura,
Thank you so much for your lovely feedback! It's wonderful to hear the piece exceeded your expectations and that the personalisation makes it extra special – that's exactly what we hope for with every order. We truly appreciate you choosing Morgan & French for such a meaningful gift.
Kind regards,
Cheryl
Morgan & French からの回答
Dear Amanda,
Thank you so much for your kind words – we're thrilled you had such a great experience! It's always lovely to hear when everything comes together smoothly and swiftly.
Kind regards,
Cheryl
Morgan & French からの回答
Dear Sarah,
Thank you so much for your lovely feedback – we're delighted you're happy with your purchase!
Kind regards,
Cheryl
Extremely Disappointing Experience and no resolution offered
Extremely Disappointing Experience, Still No Wedding Rings and no resolution offered!
I ordered personalised wedding rings from Morgan & French and the experience has been incredibly disappointing from start to finish. The parcel was marked as “delivered”, but it was not delivered to me, nor to anyone in my household, nor to any agreed safe place. It simply never arrived.
Despite providing clear evidence that I was abroad at the time and could not have accepted the delivery, the customer service team repeatedly insisted that GPS to the building and a generic signature in a communal hallway were enough to consider the order “successfully delivered”.
Instead of helping resolve the issue, Morgan & French refused to refund or replace the items and made me feel as though I was trying to “play the system”, which was especially upsetting given these were meant to be our wedding rings.
I’ve now had to source alternative rings at short notice and raise a chargeback through my card provider for goods paid for but never received.
I will not be shopping with this company again and cannot recommend them based on this experience.
Amex refunded the amounts and they can take it up with this company. BUYERS BEWARE
2026年2月2日
自発的なレビュー
Morgan & French からの回答
Dear Sam,
We’re truly sorry to hear how frustrating this experience has been, especially given how meaningful wedding rings are.
We always do our best to resolve delivery issues fairly, and in cases where something has genuinely gone wrong in transit, we of course replace or refund orders. In this instance, however, the parcel was sent via Royal Mail Special Delivery and confirmed as delivered to the address provided. The courier evidence included GPS data matching the property, a photograph showing the parcel within the communal area of the building, and a signature captured at the time of delivery. While we understand you were travelling, you advised us that other occupants were present, and Royal Mail does not require the named addressee to personally accept delivery at the delivery address.
Based on this evidence, the order was recorded as successfully delivered, which is why we were unable to offer a replacement or refund directly. We appreciate you taking the time to share your feedback.
Kind regards,
Richard
Great service all round
Great service all round. A 21st birthday gift of a silver ring with fingerprints on was ordered. Seamless service, smooth delivery and the recipient is delighted 👍🏻🤩
2026年1月26日
Morgan & French からの回答
Dear Mrs Broadhurst,
What a wonderful 21st birthday gift! We're thrilled to hear the ring was a hit and that everything went smoothly from start to finish. Thank you for choosing us for such a special milestone.
Kind regards,
Cheryl
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