I ordered a very special piece for a family member who was flying home to Dubai..from my first visit to Stamford workshop Thursday morning, ordering on fast track, I was able to collect the personalis... もっと見る
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From start to finish the communicatiom was amazing, updating me all through the different stages of my finger print pendant being made. The quality is outstanding.and the extra little touches they pu... もっと見る
A gift with the wow factor. I took up the reigns to organise a very old friends 60th birthday gift from a group of us. The milestone bangle was a winner with both the gifters and more importantly the... もっと見る
I love the new Medic Alert bracelet. It arrived when expected and I was kept up to date all the way through the process. It gives the relevant people a quick idea about what could be wrong with you, a... もっと見る
企業情報
さまざまな外部ソースから提供された情報
At Morgan and French, we create beautiful, individual and meaningful pieces of personalised jewellery, crafted with love and care by our team of passionate designers and silversmiths from our Bedfordshire studio. We’re fiercely proud of our British heritage and we’re utterly dedicated to creating each piece from scratch to ensure every item of personalised jewellery is as unique as the person we’re creating it for.
Morgan & French - Company News
当該企業による記述
連絡先
The Old Fire Station, SG18 0JS, Biggleswade, 英国
- 01767 348 188
- hello@morganandfrench.com
- morganandfrench.com
4.9
優良
3691件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Morgan & French からの回答
Dear Margaret,
What a delightful review, thank you! We're so pleased you're happy with your purchase.
Kind regards,
Cheryl
Morgan & French からの回答
Dear Steph,
Thank you for the lovely review! We're so pleased the whole process was smooth from start to finish, and it's wonderful to hear your husband loved his gift. We hope he enjoys wearing it!
Kind regards,
Cheryl
Excellent service and quality products
I ordered 2 pieces - after consultation with staff who were respectful and went above and beyond to accommodate my queries. Excellent communication and immediate responses led to high quality interaction that mirrors the quality of their work and beautiful jewellery. I have a secret ashes chamber necklace and ring - both are stunning and have received compliments from anyone who has seen them - even those who do not know or understand their sentimental value to me.
2026年5月20日
Morgan & French からの回答
Dear Deidre,
Thank you so much for sharing such a moving review. We're deeply touched that your ashes chamber necklace and ring hold such meaning for you, and it's lovely to know they've been drawing compliments even from those who don't realise the story behind them. It was a real pleasure helping you find pieces worthy of something so precious, and we're always here whenever you need us.
Kind regards,
Cheryl
Morgan & French からの回答
Dear Ian,
Thank you for taking the time to leave such kind feedback! We're so pleased the piece arrived just when promised and that the quality lived up to expectations. It was a pleasure making it for you.
Kind regards,
Cheryl
Silver Torque Beacelet
The silver torque bracelet is simply beautiful, deliciously solid and in your face, yet classic, classy and one of a kind. What it needs is a similarly heavy and abundant torque necklace to accompany it. No other jewellery is required!
2026年6月10日
Morgan & French からの回答
Dear Sarah,
What a joy to read your review! We're thrilled you're so taken with your silver torque bracelet, and we love that it strikes that balance of bold and timeless for you. A matching torque necklace sounds like a wonderful idea, and as custom work is something we love to do, just get in touch if you'd ever like us to make the set complete!
Kind regards,
Cheryl
Took great care
Good communication from M&F, especially as my late husband's last written words were not particularly easy to interpret. They did a wonderful job. I love the bracelet & will most likely add another personalised bead.
2026年6月3日
Morgan & French からの回答
Dear Jana,
Thank you for sharing such a touching review. Those handwritten pieces mean so much to us to get right, so I'm really glad the team could honour your late husband's words properly. We'd be more than happy to help whenever you're ready to add another bead.
Kind regards,
Cheryl
Great product, disappointing service
Pre-purchase experience was great, nice website, easy to order and add personalisation etc. Engraved ring looks really well too. My issue was that the silver chain did not arrive, and it was a 21st birthday present, so only opened on the day to discover it was missing. No one responded to my email, chatbot on the website didn't help, and when it said it was redirecting to a person, no one helped. I found a phone number and eventually got sorted, it was sent next day delivery that day, however even the person on the phone didn't really acknowledge the mistake, no real apology. Anyway, hopefully this was a one off, other than that everything was good, just soured the experience.
2026年6月3日
Morgan & French からの回答
Dear Jonny,
Thank you for taking the time to share this, and I'm really sorry the experience was let down at the final hurdle, especially for a 21st birthday gift. The missing chain shouldn't have happened, and not getting a proper response when you reached out only made things worse. I want to apologise properly for both. I'm glad we eventually got it sorted on next day delivery, but I can absolutely see why it soured what should have been a special moment. We're taking a proper look at where the email and chatbot let you down so it doesn't catch anyone else out. Thank you for still giving us a fair review despite all that.
Kind regards,
Cheryl
Exceptional customer service
Simply the most amazing level of detail, quality and care taken to deliver this personalised necklace.
The care offered each step of the way was nothing short of perfection.
An amazing company offering personalised care.
2026年6月10日
Morgan & French からの回答
Dear JC,
What a lovely review, thank you! It really does mean the world to hear that the care behind your personalised necklace came through at every step. Much appreciated.
Kind regards,
Cheryl
Beautiful necklace
Beautiful necklace - exactly as ordered. Very prompt delivery too. V pleased😊
2026年6月2日
Morgan & French からの回答
Dear Kate,
Thank you, Kate! So glad the necklace arrived just as you'd hoped and that delivery was speedy too. Much appreciated.
Kind regards,
Cheryl
We had a fabulous bracelet made by this…
We had a fabulous bracelet made by this company for my husbands 60th. It was made in plenty of time. Hes not seen it yet, but i know he will be thrilled, it is just perfect, made well and looks just like the images shown on their page. Great quality and excellent service.
Cant waite to see his face!!!
2026年6月9日
Morgan & French からの回答
Dear Tina,
What a special birthday to mark, thank you for the lovely review! How exciting that you've got it tucked away ready for the big day. Fingers crossed for a wonderful reveal!
Kind regards,
Cheryl
Great customer service and a beautiful…
Great customer service and a beautiful necklace - thank you! X
2026年6月6日
Morgan & French からの回答
Dear Kate,
Thank you so much, Kate! So pleased you're happy with both the necklace and the service!
Kind regards,
Cheryl
Morgan & French からの回答
Dear Sharon,
Thank you, Sharon! Really appreciate the kind words and the lovely recommendation!
Kind regards,
Cheryl
Efficient system to order
Efficient system to order. Good delivery time and beautifully presented and just what I wanted
2026年6月1日
Morgan & French からの回答
Dear Mary,
Thank you for the lovely review! So glad ordering was easy and that your piece arrived nicely presented and just as you'd hoped. Much appreciated.
Kind regards,
Cheryl
Morgan & French からの回答
Dear CB,
Thank you, lovely to hear you're enjoying your necklace! Much appreciated.
Kind regards,
Cheryl
Order came quicker than time stated,
Order came quicker than time stated,
Everything was exactly as described, and friendly correspondence.
Extremely happy with our wedding rings
2026年5月26日
Morgan & French からの回答
Dear Christopher,
Thank you for the kind review and congratulations to you both! So pleased the wedding rings arrived in good time and that you're happy with them. Wishing you a wonderful day ahead.
Kind regards,
Cheryl
Beautiful pendant for our son's 18th…
Beautiful pendant for our son's 18th birthday. We are thrilled with the quality of it and it arrived in record time! Will definitely be buying from you again. Very grateful.
2026年6月4日
Morgan & French からの回答
Dear Abigail,
What a special milestone to mark, thank you for sharing! So pleased your son's 18th pendant arrived quickly and that you're thrilled with the quality. We'd love to welcome you back whenever the next occasion comes around!
Kind regards,
Cheryl
Absolutely brilliant customer service…
Absolutely brilliant customer service and the story bracelet was beautiful thank you so much
2026年6月3日
Morgan & French からの回答
Dear Sue,
Thank you, Sue! So glad your story bracelet has come together beautifully. Much appreciated.
Kind regards,
Cheryl
The communication was fabulous and the…
The communication was fabulous and the support received was wonderful. The final item was just as hoped too!
2026年6月1日
Morgan & French からの回答
Thank you so much for the lovely feedback! It really does mean a lot to hear that the support along the way made a difference, and that your finished piece is just as you'd hoped. Much appreciated.
Kind regards,
Cheryl
Great customer service
2026年5月26日
Morgan & French からの回答
Dear Jo,
Thank you, Jo! Lovely to hear the service hit the mark. Much appreciated.
Kind regards,
Cheryl
Morgan & French からの回答
Dear June,
Thank you so much, June! Really kind of you to take the time to share that.
Kind regards,
Cheryl
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