Morrison Data Services レビュー 235

Outfox the Market used this company to rectify a Smart Meter connectivity issue. Stayed in to receive their engineer. After repeated calls to establish where their engineer was, the last one, I was advised to call back in an hour if the engineer doesn't arrive. I called back in 45 mins to be told the visit had been cancelled, but couldn't explain why! I reported this to Outfox

Some random guy at my door hoping to get in( not a chance) ! No British Gas ID, no uniform but wants to read my meter. When EDF already have monthly reads as I usually am abroad show a card on my ring doorbell from MORRISON Data service’s tells me your supplier asked for a gas read told him no one in as abroad he leaves my property without shutting my front gate open to damage caused as previously but these guys have not respect for entering and leaving properties as they well know they are trespassing and should be not allowed in to properties without proper consent and their third party organisation being told off to keep away as they are doing more harm than good!

What is the point in submitting meter data readings (including photos evidencing it) to Morrison if they are going to ignore it and send out meter reading people within days of submitting a meter reading and again more than a week after that. This appears to be a waste of both my time (photographing and submitting meter readings) and employing someone to knock on doors to take readings. The whole point of submitting online readings is to avoid wasting time. I know I will be out at work and nobody in to let them in. Why bother asking for online readings if this going to be blatantly ignored. Ridiculous situation and a complete waste of time and money!

I had just arrived home from work, looking after a friends house whilst they are on holiday. The doorbell rang and a man said here to read your gas and electric meter. I said give me a min and asked him to call back in 30 mins, he wasn't vey happy about this, but he eventually left. I phoned the owner of the house and I told him and he said to not allow access as he had not heard of the company and he will contact his gas and electic provider to do a metre reading when he gets back.. The guy came back but I felt very intimidated by his last reaction that I didn't answer the door, but he continued to sit in the car watching the house... I felt very uncomfortable.

Had a random guy turn up to read the meter. They left a card and have asked me to phone the meter reader through to the 0800 0561305 that is the only number on the card. The automated system only has one option! It asks me to type in the 10 digit number on the card.
However there is no number and no way to speak to anyone or offer any other options. Rather than say, “please wait while I put you through to a member of staff it just asks for the 10 digit number again then hangs up! Crazy waste of everyones time

They dont knock and the card through the door is not helpful due to 3 reasons:
(i) QR code on it does not work
(ii) web address on it does not work
(iii) Phone number on it when called requires a number that the recorded voice says will be on the letter/card, but it isnt.
In terms of an absolute waste of everyones time it's really quite successful.

I work for an energy company. Me and my colleagues have never had to deal with soo many complaints about this wretched Co. The engineers are a complete joke. They lie about appts. They're lazy. They cost their employers financial losses daily and yet it continues. Whomever is in charge of recruitment needs firing ASAP

Absolutely appallingly rude male that insisted we have our meter read even though we had a meter reading less than a month ago and a smart meter installed only 4 days ago.
When challenged to see his badge he allowed us to see it but went on a rant about people fiddling the meter. I felt that he was accusing us of tampering with the meter. He was not a nice person .

Pulled onto my property smoked a cigarette threw the butt on my drive. Didn’t visit the property drove off
Not impressed

Seeing as Morrisons Data Services does not appear to have an email address consumer can contact them via - which is alarming considering they are experts (apparently) in collecting consumer data and advising on the results - here we are again on Trustpilot. I have a rich seam of experience regarding the data collection involving my meters. There was the meter reader who could only enter the readings backwards, he said - meaning I ended up with a bill for more than 1k and am still arguing that with the provider involved four years later. The there was the meter reader who was so convinced I was in the house hiding behind the sofa that he wrecked the vintage doorbell - wiring completely squashed - and then left it ringing after pushing an illiterate note through the door explaining he had done this. The bell has never worked since and the energy company offered a miserable £75 to fix it. Dream on. Today a Morrison Meter reader half-pushed a grubby card through the door demanding readings. The problem here is that I am no longer with the provider they represent - and the meter reader could not even be bothered to push the card all the way through the letterbox, leaving it easily accessible to anyone. This means, had I not been visiting - and ~ I am often away for weeks - anyone could have accessed the card, discovered when anyone was last at the property and monitored it for a potential break in, despite the burglar alarm. Morrisons Data Services seems to be one of those companies that employs low-skilled workers to do important jobs they cannot fully manage - or who cannot be bothered to employ the requisite amount of brain cells and customer service skills required for the job. Mainly, they are men of a certain age not au fait with the digital world - or even traditional meters, hence my having the readings entered backwards on his troublesome meter reading gadget. It was like a farce watching him - especially when he found a sudden burst of energy after I started to query entering the readings backwards. I have never seen such an elderly gentleman sprint with such alacrity down the driveway. Morrisons intervention in my life has been a giant pain. Their agents do not carry out the work to any sort of standard and just doddle along with no concept of customer service. Shove it and leave it should be the company motto. I suspect it might be already, given my experience. You cannot really be an expert on anything if your groundwork is badly flawed as a result of poor data collection and a shoddy attitude.

Same as a few have mentioned. Some big hunky guy turned up in a red high viz suit - wanting a meeting reading. I said I'd do it myself as I was on a work meeting call. Left an Action Required card. Tried to do it - their website goes elsewhere and also goes and says app not installed. Guy came back next day, disappeared before I could open the door. These jokers need to realise that they dont have a warranty of entry into peoples homess and ensure they have services working correctly before knocking on peoples doors. The numbers to give the meter readings are non functional too. 08000561305 and now the website is now going to a new company. Someone doesnt know what they are doing there.

My home is currently undergoing a major upgrade, with multiple meter teams visiting, contractors working, and digging taking place outside, so there are many people coming and going. In that situation, clear communication is absolutely essential.

A man arrived at my door unexpectedly and simply said, “electric meter” — nothing else. No introduction, no company identification, no explanation of who he was or why he was there. Naturally, I was confused and asked what he wanted. He repeated “electric meter” again with no effort to explain.

I then had to ask him directly whether he wanted to read the electric meter, and only then did he answer “yes.” That was the full extent of the interaction.

The complete lack of basic communication was unacceptable. His attitude came across as rude, abrupt, and dismissive. When someone arrives at a customer’s home, especially during ongoing building works, the minimum expectation is a polite introduction and a clear explanation.

This visit felt unprofessional and unnecessarily unpleasant. A very poor reflection on Morrisons Data Services.

Received a hand posted 'Action Required' meter reading card: Don't understand why we have to submit a meter reading today the 14th March when we had made an online submission on the 5th ...tried to go onto the QR code and the message was 'Error 403 - this web app is stopped'
Then tried the phone line which only allowed a submission with no interactive customer service; tried to look up the website and its not even the top search and then an on-screen message advises me that this connection is not private. Morrisons DS were bought out last year by another Private Equity Company M Energy.

W Anchor was very aggressive at my doorstep.
Too much bad stuff going on to be nice back.
Invite to read my meter was refused with 2 words and the door shut.
About to do a GDPR Art 17 on them and revoke any and all implied rights for their nonce meter readers to even enter onto my property.

Don't need aggressive dickwads knocking my door.
Dangerous for me, as I will react with aggression back to take the b'stard off the property

We have a smart meter so should not need the meter read. This man arrived unannounced, my husband let him in
All he did was complain, tell us that EDF were "robbing bastards" and say we shouldn't be paying by direct debit. Thoroughly miserable, hates the job (then why not retire at the age of 71?)

I'd give less than a star if I could.

The door buzzed so I answered "hello?", a man's voice said the same & when I said "how can I help you?" he kept repeating saying hello loads of times, so I hung up. Then there was a slam of the letterbox & I looked through the hole & couldn't see anyone. I said hello again & a man in an orange hi-viz stepped from where your bikes are. He told me he needed to read the meter & I asked if he could come back when my husband's home, he said it didn't work like that & I said that I didn't feel comfortable letting him in. He sounded irritated & said that I leave him no choice but to leave a card. Eh... ok...

Please be aware of driver representing this company who drives a white Ford Transit Custom, Reg No: YM72 XAA, this morning @ 8.20am in Basildon he cut up a driver and then proceeded to aggressively intimidate the driver by following her vehicle around an industrial site for 2 miles, she had to call the Police and came into work very upset. What a great advert for the fleet team and operations team @ Morrison Data Services - even worse for them is the female who suffered this awful experience works for a client of Morrison Data Services.

Absolutely awful company! I was actually on the pavement with my dog when they sped into my road and pulled up on the kerb in front of me!!! Cowboy outfit at best! I did remind him when he got out that it was 20mph in this road and would they mind taking the tyres off the grass. Just got a “Won’t be long, just doing my job love”. Drove out the same way he came in….speedy and stupid. Judging by these comments I’ve read so far, bad behaviour must be part of their Mandatory training!!! Whatever energy company hires them needs to dump them quick!

morrissons data services keep calling & taking pictures of our meters, don't seem to be accessing the data useage. when questioned why every few months & supposed to be smart meters, he says "no idea, most meters are'nt reading reliably these days c#ck". attitude was agressive/rude & at 70 i don't apreciate being called c#ck !

Absolutely disgusting customer service, I called this morning regarding a concern that someone who had their high-vis vest on was on my property taking pictures of my electricity meter without advising me why. Yes, they rang my ring doorbell when I wasn't home yet ,they did not advise why they were there no card or anything, which left me feeling unsettled particularly with the number of scammers these days.
I called customer service this morning advising of my concerns to be advised, we don't need to tell you why we are there, we own we were acting on behalf of someone. Then to be told, did he knock the door? which he did but didn’t leave anything through the letter box explaining why he was there again to be told, we don’t need to tell you. Clearly were not listening to my concerns, they repeatedly told me they were acting on behalf of someone else, I advised I understand that, but surely you can understand my issue is someone doing something at my property and I don’t know they are or what they are doing.

I asked to be transferred to complaints and was told again, we don't need to tell you, we own it etc we were acting on the behalf of someone.

We have bought our first property and understandably unsettled at strangers being at my house, without any explanation. Not only was their customer service disappointing but more so their complaints team, the “acting on behalf of someone” and “we don’t need to tell you” Isn’t good enough.