MOTHER ROOT レビュー 

I had an issue with the delivery. I contacted Mother Root, & they rectified the situation without hesitation. Perfect solution.

The Mother Root ginger mocktail is amazing! And customer service is so great as well!

Placed an order on April 15th and my credit card was charged but I have yet to receive anything from them. Not looking for a refund but rather wanted the product that we had heard so much about. I think that’s ample time to receive the order I placed 7 weeks ago.
🌟🌟I want to Edit this review! After I placed this review the company reached out to me and very quickly found my lost order and it was sent to me & received in a couple of days. Their customer service was outstanding. We have tried the product and enjoy it very much. I am changing my review based on their customer service and quality of the product. Thank you so much Mother Root

I appreciate the thoughtful response. Once I taste your product I’ll decide how much to order for my mom’s 90th.

Sophie was really helpfully in pointing me towards the correct products for my needs.

Great. Looked into why my delivery was cancelled (courier broke it) and ordered a replacement which arrived quickly

My order was damaged and undelivered. As always, customer services were quick to reply and send out a replacement. Excellent communication as always, thank you.

I asked for the address to send glasses back and never heard anything. Really not impressed with this whole experience and it’s made me not want to buy the drink now too

I genuinely love Mother Root. My partner and I tried it and were hooked. That’s exactly why I decided to order more bottles on May 18th to take advantage of the pricing discount and free shipping. The product itself deserves five stars. The experience since then? One star, and I’m being generous.

My original shipment never left Georgia. When I contacted support, they were responsive and offered to replace the order with expedited FedEx shipping. I accepted, and that was May 26th. Today is June 1st, six days later, and the replacement hasn’t left Georgia either. It has bounced between five different cities within the state, sometimes backtracking to cities it already visited.

When I asked why the tracking clearly shows FedEx SmartPost, which is definitively NOT expedited shipping, support stopped engaging with the actual question. Every response has been a copy-paste variation of “it’s with FedEx and on its way, track here.” No explanation. No accountability. No phone number to call, email only.

I’ve spent nearly $80 and have nothing to show for it after 14+ days. For a company that markets itself around wellness and feeling good, this experience has felt the opposite. Fix your US fulfillment and support, Mother Root. You have a genuinely great product that deserves better than this.

my Mother Root bottle did not come and when I contacted them to tell me they apologised and arranged another delivery very quickly which I did thankfully receive

Most delicious alternative to sugary drinks. Really has a strong bite. The customer service is excellent, when I had a broken bottle they replaced immediately. I’ve had about a dozen delivered previously with no issues.

The person I was contacted by responding to my email about a computer glitch on the Mother Root website was Sophie. She was outstanding . I heard from her twice. Then Mandi responded to a question I had. Outstanding as well. Lastly, Renet responded. Any guesses how that went. Outstandingly . Your customer service is superb!! Thank you. Kate

The recipe says soda water,just tried using Mexican lime soda.wow what an experience

Excellent service from start to finish. Communication was prompt and professional throughout, and the whole process was handled efficiently. The quality of the product and customer service exceeded expectations and I would definitely recommend this company to others. Very pleased with the overall experience

I had a very nice response to my question regarding delivery time. Very friendly customer service!

Absolutely love this drink with Fevertree Mexican Lime Soda and a wedge of lime. Great evening aperitif.

We found it 50-50 in my house. My wife found it way too vinegary. I liked it...

Its not as good as alcohol free guiness, but what is? Knocks spots off pentire mind u

This is Ginger cordial, the ingredients you can make at home for around £4. The thing that annoys me most is that it comes up on my Facebook feed 10 times a day and I can’t get rid of it! That suggests that around £25 from the sale of each bottle goes on Facebook posts! Please, leave it out!

So far, the customer service for a failed delivery has been terrible. I had to chase for an update, and even then, the tracking ID doesn't work. No apology for me having to chase or an explanation for the delay in updating me. My order was for 2x limited edition rhubarb, which got damaged in transit, so it couldn't be completed (not Mother Root or my fault, I can tolerate that), but to just say, "I don't know when it'll be available," isn't good enough. I ordered it whilst it was in stock and I've paid for it. Give me a full refund as the first action, and then we can talk about me replacing the order. Don't leave me hanging, and then I have to do the legwork to find out what's going on. That was very disappointing to see. I love the company's product, but the service has been subpar. I hope to see some improvements, as I've gotten so many people onto Mother Root and I've spent a fortune buying it from local suppliers or online. When I eventually see some positive action, I can update my rating.