I recently bought an imported Suzuki Jimmy in the Sierra model from Motor4U and the process was completely seamless thanks to Taj. Communication with Taj was great, he was clear and direct... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Aviod using or buying from this company. Trading standards are going to be used before small claims court if the issue with spare key isn't resolved Initial sale of car was okay. I was told there wa... もっと見る
Hands down has this been the best second hand car dealership I've ever been too. This family run business and the salesman Mike have all helped me from start to finish to achieve the best finance... もっと見る
Great service prior to purchase, and explained all options well. On collection day, really disappointed that the small scratches on door were not dealt with despite asking, and company confirming this... もっと見る
Avoid this dealer at all costs
Avoid this dealer at all costs! I purchased a £25,000 car through a distance sale. The car arrived and unfortunately after a few days we realised it just wasn’t fit for purpose for our family. Annoyingly the system crashed as well but that was quickly fixed by Mercedes Benz. The car is just not suitable for our needs. I contacted Omar Hassan at Motor 4 U to request a return and refund for the car just 4 days after the car was delivered. He told me they would not accept a return for “change of mind” and there was nothing I could do. This is against the law as stated under The Consumer Contracts Regulations (2013) which offers you the right to cancel or return your vehicle from the moment you place your order until 14 days after it has been delivered – provided the entire buying process was done online.
The car also arrived with a windscreen chip I was not informed of which was poorly filled in when the windscreen should have been replaced.
I have since spoken with Pasha Hassan as well at Motor 4 U who bluntly told me they would not accept the car back and refused to acknowledge what the law clearly states.
They have distance sale customers sign an illegal document which states they lose their right to a return within 14 days. Having spoken with Auto-trader Customer Security, the Citizens Advice Bureau and The Motor Ombudsman I have been assured that Motor 4 U are not following correct regulations and I will be now taking legal action to ensure I am compensated.
Buy your car from anywhere but here.
2025年1月27日
自発的なレビュー
Motor4u からの回答
Thank you for your review, please be honest though as you signed a distance sale agreement because we do not operate a distance sale agreement , also you crashed the software system on the vehicle and this is the only reason you wish to reject the vehicle , Mercedes Benz fixed the car on your behalf through the warranty so we as a company see no issue .
Unprofessional
Went yesterday to have a look no customer parking cars upon cars so close together you can't even see them properly staff moving cars too fast considering public are walking around. Obviously cars brought from auctions as some still had stickers on them no prices or info on cars and despite 5 staff seeing us were totally ignored not even a hello so obviously didn't want our business
2025年1月25日
自発的なレビュー
Motor4u からの回答
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and would like to address your concerns.
At Motor 4 U Ltd, we operate a dynamic pricing system, which means our prices are adjusted daily based on market conditions. This ensures our customers receive competitive and fair pricing. We apologise if this was not clearly communicated during your visit.
We also regret that your experience in our showroom did not meet the high standards we strive for. Customer safety and satisfaction are our top priorities, and we will review our parking arrangements and staff training to ensure a more welcoming and organised environment for all visitors.
We would appreciate the opportunity to make this right for you. Please feel free to contact us directly at customercare@motor4u.com so we can discuss your concerns further and work towards a resolution.
Thank you for bringing this to our attention, and we hope to have the chance to restore your faith in our company.
Best regards,
The Motor 4 U Ltd Team
DON’T WASTE YOUR TIME & MONEY!
I was looking to buy an electric car so did extensive search in few different websites. I was particularly interested in Nissan Leaf so I tried to contact this dealer as they had one for sale.On my first try I managed to speak to a sales guy.Since I wanted to p/x my car I told him how much would he give against Nissan. He said he will contact me back after taking details about my car.So far so good.Guess what?After this no response! I guess they don’t really care! So after few days I again tried to contact them and spoke to I don’t know same or other guy who again took my details and said he will contact me back.I told him please leave text if I don’t answer the phone as I am quite busy mostly.He said yes.Again no response! Now if they don’t care to do business I am not really desperate as there are lots of other places one can buy from!So they lost my business! And not only that,on this website I have seen mostly negative reviews about this dealer so I am glad I have not bought a car from there! And another thing which put me off is that they charge extra £300 on top of the price of the car! This is ridiculous!
2025年1月15日
自発的なレビュー
Motor4u からの回答
Thank you for taking the time to share your feedback, and we sincerely apologise for the experience you’ve described. This is not the level of service we strive to provide at Motor 4 U Ltd, and we deeply regret that we fell short of your expectations.
Regarding the additional £300 charge, this is our optional workshop fee, which includes:
A 150-point comprehensive vehicle check
A new MOT if the current one has less than 6 months remaining
An OEM service if required
New tyres if they are under 3mm
A 90-day warranty
A free courtesy car if needed
We understand that this fee may not be for everyone, and it is entirely optional. However, we apologise if this was not clearly communicated to you during your enquiry.
We also regret the lack of follow-up from our team after your initial contact. This is not reflective of our standards, and we will be addressing this internally to ensure better communication and customer care moving forward.
We would appreciate the opportunity to make this right for you. If you’re still in the market for a Nissan Leaf or any other vehicle, please feel free to contact us directly at customercare@motor4u.com, and we’ll do our best to assist you.
Thank you for bringing this to our attention, and we hope to have the chance to restore your faith in our company.
Best regards,
The Motor 4 U Ltd Team
We purchase a Range Rover evoque from…
We purchase a Range Rover evoque from this garage back in July. The car looked stunning and the sales person was very good. Before we purchase this car, we mention about the reliability of this cars. I was assure by the seller that they would take of this. We were sold the extra insurance for parts and labour which it cost a good £2,000 extra, however within 4 months the coolant light came on and guess what???? They don't want to know anything. Their garage service is terrible and the man in charge will not book the car to be seen by them. Obviously they don't go by what the promise when you are buying a car from them, they just want your money!.
DO NOT BUY A CAR FROM THEM!!!!
2025年1月15日
自発的なレビュー
Motor4u からの回答
Thank you for taking the time to share your feedback, and we sincerely apologise for the experience you’ve described. This is not the level of service we strive to provide at Motor 4 U Ltd, and we deeply regret that we fell short of your expectations.
We’re very sorry to hear about the issues you’ve encountered with your Range Rover Evoque and the difficulties you’ve faced with our garage service. This is not reflective of the standards we aim to uphold, and we take your concerns very seriously.
We would like the opportunity to make this right for you. Please could you contact us directly at customercare@motor4u.com so we can investigate this matter further and work towards a resolution? Your satisfaction is incredibly important to us, and we are committed to ensuring you receive the support you were promised.
Thank you for bringing this to our attention, and we hope to have the chance to restore your faith in our company.
Best regards,
The Motor 4 U Ltd Team
Let down!!
We initially had a very good response from this company. The sales rep was really helpful and looked to give us the best deal. We arranged to pick up the vehicle with a part exchange and called them to say we were leaving to pick up the vehicle which was 2 1/2 hours away.
Half way to pick up we had a message from to say they sold the vehicle. Naturally we were very angry about the wasted journey, terrible customer service, what a shame!
2025年1月11日
自発的なレビュー
Motor4u からの回答
Thank you for taking the time to share your feedback, and we sincerely apologise for the experience you’ve described. This is not the level of service we strive to provide at Motor 4 U Ltd, and we deeply regret the inconvenience caused to you.
As a car supermarket selling over 3,000 vehicles per annum, we operate on a fast-moving basis, and unfortunately, on rare occasions, situations like this can occur. However, this does not excuse the lack of communication and the inconvenience caused to you. We take full responsibility for this and are reviewing our processes to ensure this does not happen again.
We would like the opportunity to make this right for you. Please could you contact us directly at customercare@motor4u.com so we can discuss your requirements further and help you find a suitable alternative?
Thank you for bringing this to our attention, and we hope to have the chance to restore your faith in our company.
Best regards,
The Motor 4 U Ltd Team
Second car bought from Motors 4 u
Second car bought from Motors 4 u!
Excellent service, always so helpful and perfect cars!! Thank you
2025年1月9日
自発的なレビュー
Motor4u からの回答
Thank you so much for your wonderful review and for being a returning customer! We’re absolutely delighted to hear that you had another excellent experience with us and that you’re happy with your new car. Providing helpful service and high-quality vehicles is always our goal, so it’s fantastic to know we hit the mark for you again.
Your loyalty means the world to us, and we’re thrilled to have earned your trust for a second time. If you ever need anything in the future, please don’t hesitate to reach out—we’re always here to help.
Thank you for choosing Motor 4 U Ltd, and we wish you many more happy miles ahead!
Best regards,
The Motor 4 U Ltd Team
Worst Car Dealership
I had the absolute worst experience at Motor 4 u. I called ahead to check if the car was ready for pickup, and we confirmed the details.
When I arrived, the car wouldn't even start, wasn’t prepped, wasn’t MOT’d and had 2,000 extra miles on it compared to what was advertised. They refused to negotiate on the price despite the significant discrepancy.
They told me to go grab a coffee and promised to call me in half an hour when the car was ready to view. Guess what? I never received that call. Luckily, I went to a legitimate dealership nearby, Auto Sportiva, where they got me sorted in just a few hours, and the car was stunning.
I wouldn’t trust these cowboys for a second.
2025年1月3日
自発的なレビュー
Motor4u からの回答
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience, but we feel it’s important to address some inaccuracies in your review.
At Motor 4 U Ltd, we take great pride in providing transparent and honest service to all our customers. We have strict policies in place to ensure that all vehicles are accurately represented, fully prepared, and meet all legal requirements, including MOTs, before collection.
During your visit, you repeatedly requested a discount, which is against our company policy as we aim to provide fair and competitive pricing from the outset. We regret that we were unable to meet your expectations in this regard.
Regarding the specific concerns you’ve raised, we have no record of the issues described, and we would have been happy to address any legitimate concerns at the time had they been brought to our attention.
We’re disappointed that your experience did not meet our usual standards, and we would welcome the opportunity to discuss this matter further if you’d like to contact us directly at customercare@motor4u.com.
Thank you for bringing this to our attention, and we wish you all the best with your new vehicle.
Best regards,
The Motor 4 U Ltd Team
Fraud !!
Hi ! We bought E class from you but we feel cheated! The car have different specifications! Your advert show key less entry but the car haven’t! Suspension lowering 15mm not exactly! Start stop not working! Engine have a lots of errors ! We called to you but the person from after sales said “ the car is not in the system “ we spoke with Will Simpson but he stop answering the phone!! We waiting till Monday and we will inform the finance company we will report fraud. I already spoke with my lawyer.
2024年12月27日
自発的なレビュー
Motor4u からの回答
Dear Sir/Madam,
Thank you for reaching out to us regarding your recent purchase of the Mercedes E-Class. We take customer satisfaction seriously and are keen to address your concerns.
We apologize if there has been any misunderstanding regarding the specifications of the vehicle. We would like the opportunity to review the details of your complaint and verify the discrepancies you have mentioned. Please provide us with a copy of the advertisement you are referring to, along with any supporting evidence, so we can investigate further.
Regarding the aftersales service, we sincerely regret if you were unable to reach a resolution when you initially called. We would like to rectify this matter promptly. Kindly provide the vehicle registration number or purchase details, so we can locate your case in our system and offer appropriate assistance.
If there are any mechanical concerns, we encourage you to have the vehicle assessed by an independent specialist to provide a detailed report, which we will review in line with our terms of sale. If any warranty applies, we will be happy to discuss the available options.
Our team is available to assist, and we are open to working towards a resolution. Please contact us at customercare@motor4u.com at your earliest convenience.
We look forward to resolving this matter amicably.
Best regards,
Motor 4 U Ltd
What a shower
What a shower. Unbelievably unprofessional, deceitful and incompetent.
I saw a car that I was very keen on via Car Guru website. I rang and spoke to a guy in the morning and made a tentative appointment to see him next morning around 10.30am. Couldn’t give definite time as 40 ish miles away. He was very helpful on phone and told me they had a similar vehicle so I had a choice of two. I hadn’t had a plug in hybrid before so I asked a number of questions. He seemed knowledgable and checked with his workshop manager some details. I since found out that he was feeding me incorrect information. I sensed that he was telling me what would convince me to buy one of the cars. I now know that purchasing such a car would be disastrous for me.
The next morning I confirmed I was on my way and he told me that he would get the cars ready for me to view and test drive.
I arrived slightly late (about 10 mins.) due to traffic. The guy I spoke to wasn’t even there. He was out with another customer. After waiting 20 minutes a young lad who seemed new told me that one of the cars had been sold yesterday. He told me of a few other cars that might suit me and he would go to get the keys and would be 5 minutes. Half an hour later he returned to tell me that the second car I’d come to see had been sold just ten minutes earlier. I needed to try a number of cars as I have mobility issues and cannot get into many cars. He wasn’t able to even find the cars he identified on website but we tried similar models. He was unable to find some of the actual cars on site. He told me two were at their second site 10 minutes away. He said he will go and bring one back for me to have a look at. He disappeared for ages again, maybe another half an hour.
During this time I overheard a display of Arthur Daley style sales tactics, giving clearly misleading non compliant financial advice to a couple of ladies who took in everything he was telling them. Apart from his illegal financial mis-selling tactics ( I know this as I was a financial services compliance officer) the salesman’s manner was very friendly. Most things he offered started off at a high price which he told the ladies he had got his manager to reduce “only for you”. I’d already overheard him say the same to another person during my previous wait. I was strongly recommend Trading Standards spend a day on this sight. It would be eye opening.
Anyway my saga continued when the young lad returned only to tell me that he had to jump start the and then he couldn’t move it because it was stuck in mud. Just ten minutes later he’d forgotten what he’d told me and said that the brakes had in fact seized on the vehicle.
By now I was eager to get away but he was insistent on me talking to Chris who was on site as he might be able to sort something out for me. Reluctantly I spoke to Chris who said he would see if they can source the type of car I originally wanted. Then he would ring me and if I paid £99 he would save the car for me.
Before leaving I tried the original car I wanted to see if I could get in it and I could. Almost rubbing salt into the wound! The lad told me as I was leaving that Chris had (within 5 minutes) sourced two cars and would ring me in the week. Chris if you read your reviews don’t bother ringing. I’ve read Trust Pilot reviews (as well as Motors 4You works of fiction), along with my own customer experience and will not be dealing with such a shambolic organisation.
2024年12月14日
自発的なレビュー
Motor4u からの回答
Thank you for taking the time to share your feedback in such detail, and we sincerely apologise for the experience you’ve described. This is not the level of service we strive to provide at Motor 4 U Ltd, and we deeply regret that we fell so far short of your expectations.
We are extremely disappointed to hear about the issues you encountered, including the lack of communication, misinformation, and the overall unprofessionalism you experienced during your visit. This is not reflective of our standards, and we take your concerns very seriously.
We will be conducting a thorough internal review of the incidents you’ve described, including the sales practices and customer service processes, to ensure improvements are made. Your feedback is invaluable in helping us identify areas where we need to do better.
We would appreciate the opportunity to discuss this matter further with you. If you’re willing, please contact us directly at customercare@motor4u.com so we can address your concerns in more detail and work towards a resolution.
Thank you for bringing this to our attention, and we hope to have the chance to restore your faith in our company.
Best regards,
The Motor 4 U Ltd Team
Brilliant experience with all the…
Brilliant experience with all the staff, very helpful and very attentive will 100% be coming back here in the future!
2024年12月10日
自発的なレビュー
Motor4u からの回答
Thank you so much for your fantastic review! We’re thrilled to hear that you had a brilliant experience with our team and that you found them helpful and attentive. Providing excellent service and ensuring our customers feel well looked after is always our top priority, so it’s wonderful to know we achieved that for you.
We’re so glad you’re happy with your experience and look forward to welcoming you back in the future. If you ever need anything in the meantime, please don’t hesitate to reach out.
Thank you for choosing Motor 4 U Ltd, and we wish you many happy miles ahead!
Best regards,
The Motor 4 U Ltd Team
Spent over 20k with them for 1 fault we…
Spent over 20k with them for 1 fault we found on pre purchase inspection not to have been corrected 1 week later kn pick up.
Very soon after purchase a fault accourd we were told to Google the problem and fix it ourselves. Has since been back with them and also an independent garage and fault has happened and after both "fixes". They were meant to collect car today for repair again and no one has showed up to collect. Phoned and were told there is no one there who can talk to us.
Awful after care service
2024年12月5日
自発的なレビュー
Motor4u からの回答
Thank you for taking the time to share your feedback, and we sincerely apologise for the experience you’ve described. This is not the level of service we strive to provide at Motor 4 U Ltd, and we deeply regret that we have fallen short of your expectations, particularly with the aftercare service.
We take your concerns very seriously and are disappointed to hear about the issues you’ve encountered with your vehicle and the lack of follow-up from our team. This is not reflective of our standards, and we will be addressing this internally to ensure improvements are made.
We would like the opportunity to make this right for you. Please could you contact us directly at customercare@motor4u.com so we can investigate this matter further and arrange for your vehicle to be collected and repaired as a priority?
Thank you for bringing this to our attention, and we hope to have the chance to restore your faith in our company.
Best regards,
The Motor 4 U Ltd Team
Motor4u からの回答
Thank you for taking the time to share your feedback, and we sincerely apologise for the experience you’ve described. This is not the level of service we strive to provide at Motor 4 U Ltd, and we deeply regret that we fell short of your expectations.
We take all feedback seriously and are disappointed to hear that you found our team rude and unhelpful. This is not reflective of our standards, and we will be addressing this internally to ensure improvements are made.
We would appreciate the opportunity to make this right for you. Please could you contact us directly at customercare@motor4u.com so we can discuss your concerns further and work towards a resolution?
Thank you for bringing this to our attention, and we hope to have the chance to restore your faith in our company.
Best regards,
The Motor 4 U Ltd Team
A Refreshing Experience
A Refreshing Experience: Honesty and Professionalism
I was pleasantly surprised by the friendly, family-run atmosphere at Motor 4 U. The moment I arrived, I was greeted by a helpful and courteous team. The environment, whilst busy, was unpressured and hassle-free through out, with Charlie, giving us the opportunity to explore the vehicle in our own time.
What truly sets this dealership apart is its commitment to honesty and transparency. After expressing interest in the vehicle and placing a deposit, Charlie and Omar diligently investigated a discrepancy they had with the vehicle's history. They proactively communicated their concerns with me, offering both clarity and the option to either proceed or receive a full refund of my deposit.
While I ultimately chose the latter, this experience speaks volumes about the dealership's integrity. I wholeheartedly recommend Motor 4 U to anyone seeking a fair and reliable car buying experience.
2024年11月20日
自発的なレビュー
Motor4u からの回答
Thank you so much for your kind and detailed review—it truly means a lot to us! We’re delighted to hear that you found our team friendly, professional, and committed to honesty and transparency. Providing a hassle-free and trustworthy experience for our customers is at the heart of what we do, and we’re thrilled that this came across during your time with us.
We’re especially grateful for your understanding and patience as Charlie and Omar worked to resolve the discrepancy with the vehicle’s history. Integrity is a core value for us, and we’re glad that our proactive communication and transparency helped you feel confident in your decision, even though you chose not to proceed with the purchase.
Your recommendation is incredibly valuable to us, and we hope to have the opportunity to assist you in the future. If you ever need anything, please don’t hesitate to reach out.
Thank you for choosing Motor 4 U Ltd, and we wish you all the best in your car-buying journey!
Best regards,
The Motor 4 U Ltd Team
Terrible company do not believe the…
Terrible company do not believe the Google reviews. Happy to take my deposit and then sold the car I had purchased to someone who paid a higher deposit. But didn’t bother to tell me. Your purchase is not secure here. I believe because I didn’t pay for the extra warranty they chose the above action instead. Disgraceful
2024年11月14日
自発的なレビュー
Motor4u からの回答
Thank you for taking the time to share your feedback, Sarah, and we sincerely apologise for the experience you’ve described. This is not the level of service we strive to provide at Motor 4 U Ltd, and we deeply regret the frustration and inconvenience caused to you.
We take your concerns very seriously and are disappointed to hear about the issues you encountered with your deposit and the sale of the vehicle. This is not reflective of our standards, and we will be investigating this matter internally to ensure it does not happen again.
We would like the opportunity to make this right for you. Please could you contact us directly at customercare@motor4u.com so we can discuss your concerns further and work towards a resolution?
Thank you for bringing this to our attention, and we hope to have the chance to restore your faith in our company.
Best regards,
The Motor 4 U Ltd Team
I had an incredibly frustrating…
I had an incredibly frustrating experience with this company regarding a refund for my initial deposit. After deciding not to proceed with my purchase, I requested a refund, and they assured me it would be processed within three days. However, what followed was a nightmare.
For over a month, I had to chase them down, calling countless times just to get any kind of update. Every time, they would either ignore my calls or come up with a new excuse to delay. The customer service team seemed either unwilling or unable to help, and I felt like they were simply dragging their feet.
I wouldn’t recommend to anyone. Their lack of transparency and constant delays made this experience far more stressful than it needed to be. If you value your time and money, go elsewhere.
2024年11月12日
自発的なレビュー
Motor4u からの回答
Thank you for taking the time to share your feedback, and we sincerely apologise for the incredibly frustrating experience you’ve described. This is not the level of service we strive to provide at Motor 4 U Ltd, and we deeply regret the inconvenience and stress caused to you during the refund process.
We take your concerns very seriously and are disappointed to hear about the delays and lack of communication you encountered. This is not reflective of our standards, and we will be conducting an internal review to ensure improvements are made to our refund processes and customer service practices.
We would like the opportunity to make this right for you. Please could you contact us directly at [insert contact customercare@motor4u.com so we can investigate this matter further and expedite your refund as a priority?
Thank you for bringing this to our attention, and we hope to have the chance to restore your faith in our company.
Best regards,
The Motor 4 U Ltd Team
WORST DEALERSHIP EVER! 100% STAY AWAY
ABSOLUTELY WORST EXPERIENCE!!! STAY AWAY DO NOT BUY ANY VEHICLE FROM THEM. UNROADWORTHY CARS!
Was super excited and actually bought the merc gla180 from them. Day of pick up, the car was absolutely filthy inside, with bits of food, lashes laying around. Disgusting. Driver seat was in bad condition and was never told before collecting. I had to wait for it to be “valeted” again. Within 30 mins of driving the car, engine light came on. They kept promising to fix it. Took the car back to them to get fixed, but it was just lie on top of lie. Car not fixed, only Codes were deleted and car given back to me thinking I wouldn’t notice. I then took it to Merc for proper diagnostic for them to tell me there was an oil leak and other serious issues, which they had previously fixed INCORRECTLY and with cheap non genuine parts. Many other bad things happened from start to finish, but I’ll be here all day writing… they know exactly everything single thing that happened.
After a horrendous couple of weeks, i returned the car back! Best decision i could have made.
2024年10月29日
自発的なレビュー
Motor4u からの回答
Dear Madam
Thank you for reaching out to us regarding your recent purchase of the Mercedes E-Class. We take customer satisfaction seriously and are keen to address your concerns.
We apologize if there has been any misunderstanding regarding the specifications of the vehicle. We would like the opportunity to review the details of your complaint and verify the discrepancies you have mentioned. Please provide us with a copy of the advertisement you are referring to, along with any supporting evidence, so we can investigate further.
Regarding the aftersales service, we sincerely regret if you were unable to reach a resolution when you initially called. We would like to rectify this matter promptly. Kindly provide the vehicle registration number or purchase details, so we can locate your case in our system and offer appropriate assistance.
If there are any mechanical concerns, we encourage you to have the vehicle assessed by an independent specialist to provide a detailed report, which we will review in line with our terms of sale. If any warranty applies, we will be happy to discuss the available options.
Our team is available to assist, and we are open to working towards a resolution. Please contact us at customercare@motor4u.com at your earliest convenience.
We look forward to resolving this matter amicably.
Best regards,
Motor 4 U Ltd
Shocking experience
Shocking experience, rude money grabbing dealership
Avoid !!!!!!!!
Refused to refund deposit after 1 day
2024年11月4日
自発的なレビュー
Motor4u からの回答
We're sorry to hear that you were unhappy with your experience. Our deposit policy is clearly explained at the time of purchase to ensure transparency. If you believe there has been a misunderstanding, please contact our customer service team, and we would be happy to discuss this further.
Not honest helpful or constructive…
Not honest helpful or constructive would best describe my experience of them.
After being the highest bidder i wrongly thought that they would be in touch and deal with the sale quickly and professionally.
After 8 days of missed appointments they finally managed to get to me at 8.30 PM on Friday 27th September.
Nice guy inspected the car and raised my hopes that i was selling a quality vehicle.
Then he rang his boss to confirm the inspection and make the offer.
Despite my warnings that the price needed to be on or close to the winning auction price i was insulted by the offer over £700 less made and he left without the car. This offer was well below the reserve price given by Motorway
Motorway asked them for a report on why the offer was so low and are still waiting for a reply.
Today i sold my car to the second highest bidder and the transaction was quick professional and i achieved very close to my asking price.
Motors4U made me question what must be wrong with my car to be made such a low offer.
I now know that it wasn't the car that was bad, it is the company that won the auction and have never heard of being honest, helpful or constructive.
They certainly haven't heard of decency and demonstrated all that people perceive to be wrong with the motor trade.
There are good traders out there but Motors4U certainly isn't one of them.
2024年9月27日
自発的なレビュー
Motor4u からの回答
Thank you for taking the time to share your feedback, and we sincerely apologise for the experience you’ve described. This is not the level of service we strive to provide at Motor 4 U Ltd, and we deeply regret the frustration and inconvenience caused to you during the sale process.
We are disappointed to hear about the delays, missed appointments, and the offer that fell short of your expectations. This is not reflective of our standards, and we take your concerns very seriously. We will be conducting an internal review of this matter to understand what went wrong and to ensure improvements are made to our processes and communication.
We appreciate your honesty and would like the opportunity to discuss this further with you. If you’re willing, please contact us directly at customercare@motor4u.com so we can address your concerns in more detail.
Thank you for bringing this to our attention, and we hope to have the chance to restore your faith in our company.
Best regards,
The Motor 4 U Ltd Team
Would not even put 1 star if I had the option
Absolutely terrible customer service and company in general. The salesperson was rude to my mum, I won't put a name as they know who they are, and they came back out to apologise for how they spoke to her. After that I still went ahead and put a deposit down on a Mercedes a35, which was welcomed of course, and was told that I will get a call soon to let me know when the car was ready. I got a call a few days later from someone, again I will not mention names as they know who they are, who has said that they don't want to do business with me as my mum was rude. He didn't have any interest in my side of the story and overlooked the fact that the salesperson was rude to mum in the first place. Not only that but I also signed the order form to say that I am buying the car so they are in breach of that too. Judging by the other recent reviews I don't think that I am the only person that has had issues with this company/their salespeople...
2024年9月27日
自発的なレビュー
Motor4u からの回答
Thank you for taking the time to share your feedback, and we sincerely apologise for the experience you and your mum have described. This is not the level of service we strive to provide at Motor 4 U Ltd, and we deeply regret the frustration and inconvenience caused to you.
We are disappointed to hear about the way your mum was treated and the subsequent breakdown in communication regarding your purchase. This is not reflective of our standards, and we take your concerns very seriously. We will be conducting an internal review of this matter to understand what went wrong and to ensure improvements are made to our customer service practices.
We would like the opportunity to make this right for you. Please could you contact us directly at customercare@motor4u.com so we can discuss your concerns further and work towards a resolution?
Thank you for bringing this to our attention, and we hope to have the chance to restore your faith in our company.
Best regards,
The Motor 4 U Ltd Team
Motor4u is not about quality or service
Garages are there to make a profit, no problem, but some have a 100% focus on money over client. If the staff at motor4u bother to get back to you the emphasis is entirely on their interests. Cars are mostly ex-auction and not fit for retail because they do not put the money into them but yet they charge retail prices. They are not even that cheap and after my experience it is certainly the truth you get what you pay for. I sent in a mechanic to a car that was £31K and found to be missing buttons on the door for opening the windows, cracks in the display dash (an indication of an attempted clocking of the car), mileage that was well in excess of the mileage advertised, missing service history that was advertised as present and just a generally unpleasant engagement with the staff. On top of this they insist on hidden admin fees, poorly run garages hide admin fees to make their cars look cheaper but they are trying to fool the customer. Honestly a really poor waste of time and money dealing with this garage. I didn't buy and I won't be back
2024年8月14日
自発的なレビュー
Motor4u からの回答
Thank you for taking the time to share your feedback in such detail, and we sincerely apologise for the experience you’ve described. This is not the level of service we strive to provide at Motor 4 U Ltd, and we deeply regret that we fell so far short of your expectations.
We are extremely disappointed to hear about the issues you encountered, including the discrepancies with the vehicle’s condition, mileage, and service history, as well as the lack of transparency regarding fees. This is not reflective of our standards, and we take your concerns very seriously.
We will be conducting a thorough internal review of the incidents you’ve described, including our vehicle preparation processes, pricing transparency, and customer service practices, to ensure improvements are made. Your feedback is invaluable in helping us identify areas where we need to do better.
We would appreciate the opportunity to discuss this matter further with you. If you’re willing, please contact us directly at customercare@motor4u.com so we can address your concerns in more detail and work towards a resolution.
Thank you for bringing this to our attention, and we hope to have the chance to restore your faith in our company.
Best regards,
The Motor 4 U Ltd Team
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