Efficient, courteous service from all staff, at all stages of arranging the lease, and delivering the car. All costs were clearly explained to me, at the various stages of making the deal. I know I... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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Sian went above and beyond to match me with the right car within a tight spec and timeframe. She was proactive, detail focused, and kept everything moving seamlessly from start to finish. Communicatio... もっと見る
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Well organised and quick to respond. Nina was prompt with the quoting. Wendy was excellent at keeping us updated and organising delivery of the vehicle. Thank you Motorlet team.
企業が回答しました
Very easy and straightforward to deal with. The whole process was simple and quick and Max and Wendy were both incredibly helpful throughout the various stages of selecting and the delivery of the car... もっと見る
企業が回答しました
企業情報
当該企業による記述
Motorlet Limited is a nationwide vehicle supplier who specialise in both business and personal contract hire and lease.
連絡先
Upton House, SG8 5AY, Royston, 英国
- 03332026668
- customerservices@motorlet.co.uk
- motorlet.co.uk
4.9
優良
1295件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Motorlet Ltd からの回答
Thank you for leaving us a great review Victor, we are so pleased you had excellent customer service and was one of the best you have seen. We look forward to arranging your next lease, kind regard Wendy
Great Service step by step all the way…
Great Service step by step all the way from start to finish
2025年12月3日
Motorlet Ltd からの回答
Thank you for leaving us a great review Vin, we are so pleased you had great service from start to finish. We look forward to arranging your next lease, kind regards Wendy
Motorlet Ltd からの回答
Thank you for leaving us a great review Denim, we are so pleased everything was great from start to finish and thank you for your comments about myself, it is very much appreciated. We look forward to arranging your next lease, kind regards Wendy
Great responsive customer care
Great responsive customer care - would highly recommend , all team members were great to deal with.
2025年12月4日
Motorlet Ltd からの回答
Thank you for leaving us a great review Stuart, we are so pleased you would highly recommend us and we were all great to deal with. We look forward to arranging your next lease, kind regards Wendy
Sian O ****** Yes 6 stars!
Sian O ****** Gave 6 stars as this is 100% what Sian deserves, exceptional customer service. Amazing communication, clean and precise and the process of ordering my new car was not only easy but very enjoyable ?? A credit to Motorlet
2025年12月4日
自発的なレビュー
Motorlet Ltd からの回答
Thank you for leaving us a great review Steve and for your great comments about Sian. We are so pleased Sian gave exceptional customer service and it was easy and enjoyable. We will keep you updated on your order, kind regards Wendy
Simple professional process from start…
Simple professional process from start to finish..,,
2025年12月2日
Motorlet Ltd からの回答
Thank you for leaving us a great review Ashley and Samantha, we are so pleased it was a simple, professional process from start to finish. We look forward to arranging your next lease, kind regards Wendy
Just taken delivery of my 3rd car with …
Just taken delivery of my 3rd car with Motorlet. Excellent customer service
2025年12月1日
Motorlet Ltd からの回答
Thank you for leaving us a great review Jim, we are so pleased you had excellent customer service and this is your 3rd lease with us. We look forward to arranging lease number 4, kind regards Wendy
5* for my car lease
Absolutely 5* service for my car lease! Huge shout-out to Wendy J and Alex S for their friendly approach and super quick, efficient email responses. Made the whole process smooth and easy
2025年11月28日
Motorlet Ltd からの回答
Thank you for leaving us a great review Wai, we are so pleased Alex and myself made the whole process smooth and easy and we had a friendly approach. We look forward to arranging your next lease, kind regards Wendy
Change in customer service after making payment
My initial correspondence with Sian was very positive with her being extremely helpful and even informed me when a better deal had become available compared to my original enquiry. However, since paying the broker fee, the experience has gone downhill. Having arranged for delivery of the vehicle for 15/12/2025, I was informed 24 hours beforehand that the delivery would no longer happen but it was too short notice to cancel my current vehicle being picked up. This left me without a vehicle until a temporary replacement was arranged 4 days later. It’s now 02/01/2026 and I have only been provided with sporadic updates about the new vehicle requiring a software update and no new delivery date arranged.
2025年11月28日
自発的なレビュー
Motorlet Ltd からの回答
Hi Richard,
Thank you for taking the time to update your review, and for your kind comments about Sian – I did pass these onto her.
I’m really sorry for the frustration and inconvenience caused following your initial delivery date. Unfortunately, the vehicle was subject to a last-minute manufacturer software issue, which led to the delivery being cancelled at very short notice. I completely appreciate how disruptive this was, particularly with your existing vehicle already arranged for collection.
While we pushed both the dealer and Audi for a manufacturer-supplied courtesy vehicle, this wasn’t authorised in time. To minimise the impact, the dealer arranged a temporary replacement vehicle which was delivered to you a few days later.
The new vehicle has since required further work relating to the software update, and while progress over the Christmas period has been slower than any of us would have liked, we have continued to chase the dealer for updates and next steps.
I fully understand how disappointing this experience has been after such a positive start, and I’m sorry it hasn’t felt as smooth or communicative as it should. We remain in regular contact with the dealer and will continue to push for a confirmed resolution and delivery date as quickly as possible.
Thank you again for your feedback – it’s genuinely appreciated and helps us improve the service we provide.
Great service and attention to detail…
Great service and attention to detail and Wendy was a credit to Motorlet
2025年11月27日
Motorlet Ltd からの回答
Thank you for leaving us a great review John and for your comments about myself, it is very much appreciated. We are so pleased you had great service and we look forwad to arranging your next lease, kind regards Wendy
I totally recommend Motorlet as they…
I totally recommend Motorlet as they have a brilliant team which makes the whole journey really easy. I must say Wendy, Alex and whole team are really professional. I wish them best of luck.
2025年11月26日
Motorlet Ltd からの回答
Thank you for leaving us a great review Imran, we are so pleased you would recommend us and we made the whole journey really easy. We look forward to arranging your next lease, kind regards Wendy
Everything went smoothly from initial…
Everything went smoothly from initial quote to delivery, all on time and as expected
2025年11月20日
Motorlet Ltd からの回答
Thank you for leaving us a great review James, we are so pleased everything went smoothly from the initial quote to the delivery and everything was on time. We look forward to arranging your next lease, kind regards Wendy
So far so good
So far so good! Have dealt with two ladies Sian and Alex. Very efficient, professional and very happy with the service so far! Fingers crossed the car arrives! Very pleased.
2025年11月20日
自発的なレビュー
Motorlet Ltd からの回答
Thank you for leaving us a great review Perry, we are so pleased you have had very efficient and professional service so far from Sian and Alex.We will keep you updated on your order and the next steps, kind regards Wendy
From the initial enquiry
From the initial enquiry, quote, order and delivery the process has been seamless
No delays on promised delivery times
Information regarding reg no's and P11D values given by return when requested
A very pleasant process
Thank you
2025年11月18日
Motorlet Ltd からの回答
Thank you for leaving us a great review Mark, we are so pleased the process was seamless and there were no delays on delivery times. It is very nice to hear it has been a pleasant process. We look forward to arranging your next lease, kind regards Wendy
Rob Johnston and Wendy John were…
Rob Johnston and Wendy John were incredibly helpful and so quick to respond to any questions I had about leasing or delivery. The service was top notch and without any issues! Really recommend Motorlet and thank you for such a quick and easy process of getting an amazing car delivered to me!
2025年11月14日
Motorlet Ltd からの回答
Thank you for leaving us a great review Vishwa, we are so pleased Rob and myself were incredibly helpful and were quick to respond to any questions you had. It is so great to hear you would recommend us and we look forward to arranging your next lease, kind regards Wendy
Very happy with the service I received…
Very happy with the service I received from Motorlet. I dealt with Max Stubbings, and from initial contact to the end of the process was smooth and his approach was far better than some of the other companies I dealt with. Although I actually opted for a car from a different supplier, purely because the stock car they had on offer was a slightly better spec and closer to what we originally wanted. I will be coming back to Max and motorlet in the new year when we need another car.
2025年11月13日
自発的なレビュー
Motorlet Ltd からの回答
Thank you for leaving us a great review George, we are so pleased you had great service from Max and we look forward to looking for a new lease vehicle in the new year, kind regards Wendy
Wendy kept us upto date with all the…
Wendy kept us upto date with all the developments on getting the car from order to delivery. Couldn't ask for more.
Thanks Wendy
2025年11月7日
Motorlet Ltd からの回答
Thank you for leaving us a great review Graham, I am pleased you could not of asked for more and I kept you updated with all of the devlopements. We look forward to arranging your next lease, kind regards Wendy
Motorlet Ltd からの回答
Thank you for leaving us a great review Lee, we are so pleased you had great service and the transaction was seamless. We look forward to arranging your next lease, kind regards Wendy
First Class service
The team at Motorlet have been first class.
Max S and Wendy J have been great. They sourced the perfect car in a very short time and were very responsive. Would recommend
2025年10月28日
Motorlet Ltd からの回答
Thank you for leaving us a great review Rupe, we are so pleased we sourced the perfect car, in a very short time. We look forwrd to arranging your next lease, kind regards Wendy
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