Made an order today however immediately realised I had a question about the item before processing. I quickly called and spoke with a very helpful man who was more than happy to answer my questions, o... もっと見る
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Order rear paw booties for my dog on the recommendation of his vet and his physio, after spinal surgery. They were delivered very quickly and have enabled him to do long walks on hard surfaces again.... もっと見る
Having purchased various harnesses, leads, collars and boots from Mountain Dog over the years I couldn't rate them highly enough. They stock great brands, their customer service is second-to-none... もっと見る
Products were dispatched quickly and are good quality. Used Mountain dog many time and always been happy. The only drawback was Royal Mail, so although dispatched next day after ordering with 48 hour... もっと見る
企業情報
Mountain Dog について
当該企業による記述
Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.
Today we have now served well over 150,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.
We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kurgo, Kong, Non-stop dogwear, K9 Sport Sack, Rukka, ChuckIt!, Kong, EzyDog and many more.
These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.
Based in beautiful Northumberland our business sells on-line and at major dog events throughout the country such as Crufts.
Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do. We dont get it right all the time but this is always our objective.
Be assured we genuinely care, we are a small but experienced team and love to help.
Our Goal: Happy Customers with Delighted Dogs
連絡先
17 Endeavour Park, NE231XA, Cramlington, 英国
- 01670343010
- bark@mountaindog.uk
- mountaindog.uk
4.9
優良
2171件のレビュー
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Response to Mountain Dog. I appreciate your reply. It's time the UK comes to an better arrangement with the EU on trade that ensures small business have a level playing field with export to the EU.
Great product. Unfortunately you did not mention the extra charges that would be applied as it was been posted to Ireland. I had to pay an additional 21 pounds as VAT was applied again and a handling fee from the Irish post people.
2023年8月21日
Mountain Dog からの回答
We are so pleased you felt the product was a good one and I hope you can see we provided a good service around this. In respect to charges incurred I'm afraid these are your local charges enforced by the EU.
We clearly say 'Fully Tracked DDU - Delivery Duty Is NOT Paid - You are Responsible For Local Import Taxes & Fees' as you check out and this is further iterated in the shipping part of the website.
As a family business it galls us that such charges exist, this has hurt our business markedly, but it sadly it has been the fact for several years now and is out of our control.
We always love our Irish customers which is why we continue to send items to the territory and most understand that these governmental charges are not something we can influence.
Thank you for shopping with us, Im sorry you felt you couldn't reflect your experience of our small business in a more positive light.
Mountain Dog からの回答
Great to hear, thank you so much for your positive words and for choosing Mountain Dog.
k9 Dog backpack
Very quick service. The update emails were so friendly & made me smile. The backpack was brought for my puppy & could see when it arrived would be too small. Unfortunately next size sold out. The quality of backpack was excellent. I returned item & received refund no problems.
Will have no hesitation using mountain dog in the future.
2023年8月18日
Mountain Dog からの回答
Great to hear you were pleased with the quality of the K9 Sports Sack, and our returns service worked well for you. These are so popular that new stocks are always landing back with us. Thank you so much for your review, we look forward to seeing you again online soon.
Great price and delivered promptly
2023年8月21日
Mountain Dog からの回答
Great to hear Marc. Thank you so much for your positive words.
Mountain Dog からの回答
Excellent to hear Hayley. Wonderful to hear your pleased with the DNA Training lead. Thank you so much for your lovely review.
Mountain Dog からの回答
Always great to hear Andy. Thank you so much for your review and for supporting our small business.
Prompt service and great product
2023年8月20日
Mountain Dog からの回答
Thank you so much Liz, the Grip Long Line is fast becoming one of our most popular products, we're so pleased you like it too.
Good quick service
Good quick service. The lead is great, nice and strong and good length. Good quality lead and would definitely recommend.
2023年8月16日
Mountain Dog からの回答
Lovely to hear you are pleased with the Rambler Rope lead Julie. Thank you so much for your wonderful review and for choosing Mountain Dog.
Mountain Dog からの回答
Wonderful Claire, great to hear the Web Master works so well for your dog. Thank you so much for your lovely review.
Amazing stuff, amazing staff
Amazing stuff. Amazing staff. Just what your favourite pooch needs!
2023年8月20日
Mountain Dog からの回答
Amazing Matt, such a lovely review, and feedback for our hard working team. We look forward to seeing you again online soon.
Mountain Dog からの回答
Thank you so much for your review and for choosing Mountain Dog.
Mountain Dog からの回答
Wonderful to hear you're pleased with the Float Coat. Thank you so much for your review and for choosing Mountain Dog
Mountain Dog からの回答
Always great to hear. Thank you so much for your lovely review.
Great harness and fast delivery!
I was looking for a harness for a long time, something sturdy and just the right size for my Cockapoo. Both harnesses are perfect, I’ll definitely buy more again and also recommend it!
2023年8月20日
Mountain Dog からの回答
Wonderful! Thank you so much for your review. We look forward you seeing you again soon.
A great company to deal with and they…
A great company to deal with and they are so helpful. Would definitely recommend and purchase from them again :)
2023年8月14日
Mountain Dog からの回答
Thank you for your kind review Wendy :)
Quick service after I had been let down…
Quick service after I had been let down by other companies. I'll be back.
2023年8月14日
Mountain Dog からの回答
Thank you for the lovely review Paul, we hope to see you again soon :)
Mountain Dog からの回答
Thank you Cat, we hope you love the new lifejacket!
Mountain Dog からの回答
Thank you for your kind review :)
Very good service as usual
Very good service as usual. The harnesses are good quality and fit well
2023年8月17日
Mountain Dog からの回答
Thank you for the lovely review Pat, enjoy the harnesses!
Mountain Dog からの回答
Thank you for your kind review Taylor, that's great to hear :)
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