Moving internet レビュー 

676
TrustScore 5段階評価の4.5

4.4

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Did exactly what we wanted but at a price of £230 for 7 weeks.... We tried hotspots - and other wifi sharing but we needed the wifi plug in router. It worked well enough while we waited for Sky to... もっと見る

5つ星のうち5の評価

I needed to use this in an emergency after my Virgin Media broadband went down with an estimated fix date of 10 days. Ordered at 9pm on a Tuesday to arrive on the Thursday; arrived 11.00am on the Thu... もっと見る

5つ星のうち5の評価

Exceptional, if everything in life was as easy as MovingInternet, it would be amazing. Very helpful, easy to return and honestly it is just plug it in, incredible simple. Thank you will use again if I... もっと見る

5つ星のうち1の評価

I would love to give a good review as it did arrive promptly and functioned as needing. However, I could never recommend the company to anyone. Do not order if you cannot get to a post offic... もっと見る

企業が回答しました

企業情報

  1. インターネット プロバイダー

当該企業による記述

Provides temporary internet access router to access the internet while waiting for your broadband installation, for your holiday home or small business. No installation required, just plug to power source and connect to the router through wifi to start accessing the internet.


連絡先

4.4

優良

TrustScore 5段階評価の4.5

676件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 100%に回答しています

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この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.4

すべてのレビュー

(676)

過去12か月のレビュー数: 80

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

We had been let down by Sky when moving house 19 Dec 25 moving…

We had been let down by Sky when moving 19 Dec 25 and faced having no connectivity until after Christmas with new central heating (managed via WiFi) and a 13 yr old and a 6 yr old. A quick search found Moving Internet and strong reviews so quickly booked and turned up equally as quickly. The connectivity was strong throughout the house; my wife was able to work from home and, simultaneously, all manner of epqt was hooked up and good to go (even the new central heating app!). Excellent value for money and a brilliant service.

2025年12月19日
自発的なレビュー
5つ星のうち1の評価

Not worth the expense.

Unfortunately, the equipment simply didn’t perform as the company claim. The signal was very poor and only a single device could be connected.

2025年12月24日
Moving internet ロゴ

Moving internet からの回答

Hello Wayne,
Thank you for taking the time to give us your feedback. We sincerely apologise for any inconvenience experienced.

This has been looked into. I've searched our customer service inbox, and can see the customer service team had not been contacted for support regarding speed challenges during the hire.

In situations where there is a local/regional telecom mast issue affecting the local area where a device is being used, our standard procedure involves investigating the speed issue first to identify the cause and see if it can be resolved remotely before checking if an alternative network is available and is not experiencing technical issues. If an alternative network is available we quickly arrange for a replacement device to be delivered to your address.

Unfortunately, we were not made aware of this during your hire period, so we were unable to investigate the issue during your hiring period.

Sorry for any inconvenience experienced.

Kind regards
movinginternet.co.uk

5つ星のうち5の評価

Fantastic service

Fantastic service! When your own internet goes down and the service provider can not repair it for 10 days where do you turn to. Moving Internet! They were brilliant from start to finish, everything their steps say will happen does. I cannot fault a thing. Highly recommend them.

2025年12月12日
自発的なレビュー
5つ星のうち5の評価

Highly recommend

Superfast delivery, next day, as expected. Very easy to set up, just plug in, instructions enclosed - wish i had known about this service sooner as would have saved me toggling with mobile and having to buy extra data - so tell your friends and family about this company if they are planning on moving house.

2025年12月3日
自発的なレビュー
5つ星のうち5の評価

Great service

Can’t recommend enough. Helped out during the move process when sky messed up and left me without wifi for a week. Quick and easy process, I did the initial few days and then extended really easily and deposit was returned quickly. WiFi connection didn’t fail, even with living in an area with no signal.

2025年11月21日
5つ星のうち1の評価

Beware!!!

Don’t expect to see all your deposit returned. They obscure in the small print that you have to post it back on the day of the end of the rental period no later than 1pm. So half a days rent period for a full day charge - regardless of T&Cs that’s unethical . If you post it after 1pm they penalise you. Be careful if you end your rent period on a Sunday. In any event they take money from you fraudulently as they count Sunday as a ‘late’ day when you cannot post it on a Sunday as you need an open Post office. Again…. At best this is unethical.

The old ‘oh you signed the T&Cs ‘ is the refuge of the dodgy trader. Who would reasonably expect such a stunt? Just because you bury unreasonable terms in a contract does not absolve you of your responsibility to be an ethical business.

2025年10月21日
自発的なレビュー
Moving internet ロゴ

Moving internet からの回答

Hello Nicholas,
Thank you for your feedback.
Information that the device needs to be posted back on your end of hire date is highlighted on the delivery and return information page, FAQ page, in the hire confirmation email you receive after placing your order (under the "Important note:" section of the email) and also printed in red coloured text on the guide/A4 paper included in the hire package.

I have looked into your hire, and I can see Royal mail tracking details for the return label you used in sending the device back at the end of your hire period shows you dropped off the device at your local post office 3 days after your end of hire date (Your hire ended on a Saturday, but you dropped it off at the post office on Tuesday afternoon the following week).


Kind Regards
Moving internet

5つ星のうち5の評価

I didn’t know that temporary internet…

I didn’t know that temporary internet was an option until I moved house and was without it for a few weeks. Eventually, I thought I’d try this and it went great! So easy to set up, just plug in and go, and I didn’t have a single problem while using the service. At the end of my use I was sent the deposit back within days of them confirming they received the router back. If you can’t live without internet for a week or two, this is a great option, I’d have no problem using them again if it’s needed.

2025年10月9日
5つ星のうち5の評価

Excellent service

Excellent service. I have used this hire service twice and both times they provided the kit to keep me online whilst moving house.

2025年9月10日
自発的なレビュー
5つ星のうち5の評価

Highly recommended

Highly recommended. We moved house and decided to switch broadband providers, which was a 2 week wait. We work from home twice a week so needed a good connection and Moving Internet was brilliant! Next day delivery. I had to extend the hire for a week but needed less than that in the end so returned the box early (prepaid return label) and got an automatic refund. I wouldn’t hesitate to use again.

2025年9月18日
自発的なレビュー
5つ星のうち1の評価

Really bad signal if any

Really bad signal if any. Should of just dealt with meltdown from kids and saved the money

2025年9月24日
Moving internet ロゴ

Moving internet からの回答

Hello Lee
Thank you for taking the time to give us your feedback. We sincerely apologise for any inconvenience experienced.

This has been looked into. I've searched our customer service inbox, and can see the customer service team had not been contacted for support regarding speed challenges during the hire.

In situations where there is a local/regional telecom mast issue affecting the local area where a device is being used, our standard procedure involves investigating the speed issue first to identify the cause and see if it can be resolved remotely before checking if an alternative network is available and is not experiencing technical issues. If an alternative network is available we quickly arrange for a replacement device to be delivered to your address.

Unfortunately, we were not made aware of this during your hire period, so we were unable to investigate the issue during your hiring period.

Sorry for any inconvenience experienced.

Kind regards
Movinginternet.co.uk

5つ星のうち3の評価

Good Temporary internet

We used this service after moving house and finding that our broadband provider could not install for 2 - 3 weeks. The router arrived exactly on time, very easy to use just plug in, enter password and ready to go.
The signal was ok for general use such as browsing, e-mails and whatsapp but it was not fast enough to use for streaming, our smart tv and firestick would only work intermittently and kept buffering.
That said, it got us out of trouble for the short term and delivery/return procedures were excellent.

2025年9月24日
Moving internet ロゴ

Moving internet からの回答

Hello Paul,

Thanks for taking the time to give us your feedback. We sincerely apologise for any inconvenience experienced.

In situations where there is a local/regional telecom mast issue affecting the local area where a device is being used, our standard procedure involves investigating the speed issue first to identify the cause and see if it can be resolved remotely before checking if an alternative network is available and is not experiencing technical issues. If an alternative network is available we quickly arrange for a replacement device to be delivered to your address.

Unfortunately, we were not made aware of this, so we were unable to investigate the issue during your hiring period.

Sorry for any inconvenience experienced.

Kind Regards
Movinginternet.co.uk

5つ星のうち5の評価

Absolutely brilliant

Absolutely brilliant. I couldn't have survived the last few weeks without Moving Internet's router and internet. I cannot express how fabulous this company is, and how kind, friendly and helpful they are. Oh I forgot to add patient, my moving in date to my new house changed so frequently I think we all got dizzy, but it was never any trouble to Moving Internet. If your having any problems with your internet, or are moving house, this is definitely the company to use.

2025年9月4日
自発的なレビュー
5つ星のうち5の評価

New property rental trial

I recently used Moving Internet for a week while I worked out which internet would work best in a new rental flat where fixed fibre was not available and would take time to install. Moving Internet's service was excellent, from pre-hire questions on the website or via email, the delivery and returns experience and my ability to trial the network that I thought would work best in the property. All-round excellent.

2025年8月22日
自発的なレビュー
5つ星のうち5の評価

Excellent service

Excellent service, just what was needed while doing a house move. Literally just plug into the plug socket and enter the provided password. Worked perfectly, many thanks 5*****

2025年8月9日
自発的なレビュー

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