Great service. My order arrived in a very timely manner and when I had a minor query they responded very quickly to my email. Very efficient service. Oh and the slushie flavours are great.
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I ordered online as they request slush syrup 12 gallons and 2 wide slush straws, the order arrived the following day but the straws where the thin type no use for slush upon ringing Mr coolit the guy... もっと見る
企業が回答しました
Spoke with Clark over the phone and then continued the conversation via email. Very helpful & polite chap. Great service, good value & reasonable shipping cost. Item was dispatched same day & arrived... もっと見る
企業が回答しました
Excellent buying experience, ordered on the 7th Dec delivered on the 10th Dec! Unfortunately one of our flavours were incorrect but my husband had already opened the container before realising. Not h... もっと見る
企業情報
Mr Cool It について
当該企業による記述
The Planet's Coolest Slush
Established in 1999, Mr Cool It has years of experience in the frozen product industry and is well-placed to provide expert support and guidance on most slush, milkshake and ice cream machines. We supply Slush machines, syrups, cups, straws and parts for most makes of Italian machines.
Call us today to order on 01904 438343.
連絡先
Unit 2 & 3 Westview, Whitchurch Road, Hatton Heath, CH3 9AU, Chester, 英国
- 01904 438343
- info@mrcoolit.com
- mrcoolit.com
4.5
優良
164件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great service.
Great service.
My order arrived in a very timely manner and when I had a minor query they responded very quickly to my email.
Very efficient service. Oh and the slushie flavours are great.
2026年6月25日
自発的なレビュー
Excellent buying experience
Excellent buying experience, ordered on the 7th Dec delivered on the 10th Dec! Unfortunately one of our flavours were incorrect but my husband had already opened the container before realising. Not holding much hope I emailed the company to see if anything could be done to exchange the product. A lovely lady named Annette replied straight back apologising for tge mix up requested a photo of the incorrect product and instantly offered to send out the correct product free of charge and asked us to keep the incorrect flavour with their compliments! The next morning the new flavour was ordered and was on its way to us! Obviously can not fault them and will definitely be ordering from them again!!!
Giving my up most thanks!!!!
2024年12月10日
自発的なレビュー
Disappointed
Disappointed, ordered Thursday paid £15 for next day delivery and it arrived Wednesday of the following week
2024年6月25日
First Class Service Everytime
Tom was brilliant fulfilling my order as an existing customer by offering me the same 5% discount with an bespoke order for a large quantity of syrup. In fact all the team are excellent offering a first class service.
Thank you from Frosted Delights
2024年6月25日
I have ordered 19/05/2024 and I…
I have ordered 19/05/2024 and I received only half of order. I have to call more then 10 to resolve the issues it took them to resolve 06/06/24. customer service was very bad. Nobody called back
2024年5月30日
Just what I wanted but the pallet deal…
Just what I wanted but the pallet deal has gone up £2 a bottle
2024年5月25日
Very well handled by one of the staff…
Very well handled by one of the staff member. I’m more than happy with the way entire matter was handled after I mentioned my concern and it was rectified over the phone. Excellent customer care and after care.
2024年5月19日
自発的なレビュー
Mr Cool It からの回答
Rajesh, it was lovely to speak to you about your concerns, I look forward to your repeat orders👍 take care
Always use as my go to provider
Always use as my go to provider, great selection, simple order process. on time delivery. great service
2024年5月1日
Mr Cool It からの回答
many thanks for the review Andy, its great to know you're happy with us and we look forward to your next order, take care
Great customer service
Great customer service. A small drop tray was missing with the machine. But Mr Cool It had the part in the post so it arrived at the same time as the machine causing no delay.
2024年2月12日
Good service
2024年1月22日
Very happy with the service
2023年10月4日
Quick and safely packaged.
2023年9月20日
I am happy with the services I got from…
I am happy with the services I got from the company, responded to my enquiry and received my order on time
2023年8月29日
Mr Cool It からの回答
Thanks for your kind review, and we're glad we were able to help!
Got there in the end but the 25%…
Got there in the end but the 25% restocking fee is very steep. Be careful what you order.
2023年8月1日
Mr Cool It からの回答
Good morning, I'm glad we managed to help you gain a resolution to the issue with your order, but equally disappointed that you are unhappy about the restocking fee. I'd like to take the opportunity to explain this charge.
Firstly, I've checked with my colleague who supported you, and the restocking fee was correctly implemented, because you unfortunately ordered incorrect parts for your machine.
Once we have established that an incorrect part has been ordered, we charge this fee to cover the additional costs associated with manually processing the return of the items into stock.
The restocking fee is clearly explained in our terms and conditions and also on the returns form, which was sent to you to accompany your return.
I would like to take the opportunity to thank you for your custom and hope the above clarifies our actions. Thank you.
Tasty slush syrup and quick delivery
2023年7月30日
Mr Cool It からの回答
We're delighted you like our syrup, and thank you for the positive review!
Mr Cool It からの回答
We're glad you're happy with our products and prices, and thank you for the 5 star review!
Amazing company with a great price and…
Amazing company with a great price and super fast next day shipping, highly recommended thank you very much x
2023年7月26日
Mr Cool It からの回答
Thanks for the kind words and positive review, and you're welcome!
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