Slush Direct レビュー 37

Sadly my order was delivered leaking. I contacted sales and was told that I would have a £5 credit added to my account. I am not sure that I will use this company again so having a credit onto my account is not a good solution for me.

What I also did not know until I got the syrup is that it has to be consumed within 30 days of opening. No where did I see this on the website and I have double checked this. I would not have bought so many bottles if I had seen this on the website. I am not a business customer and having to drink 35 litres of slush in 30 days is a lot.

The extra issue with the leaking bottle is what caused the bottle to leak and when did it happen? The delivery box was undamaged so did the leak start when it was in the warehouse? How long ago did the leak occur and was it over 30 days ago? Therefore is the syrup safe to drink? So, understandably I am unhappy to drink this syrup and will most likely throw it away. A £5 credit will not replace what I have spent nor will it cover the cost of replacing it. Normally if you purchase something and the seal is broken before delivery the shop you purchased it from would automatically replace it or fully refund it. I would have wanted a replacement as I had paid for it and was looking forward to drinking it.

On the plus side I have been drinking the Blue Raspberry and it is delicious.

Delighted with product and service

Excellent hassle free faultless service
Cannot recommend enough
Great products
Thank you

Great phone service when ringing and quick next day delivery

Nothing wrong with the products when you receive them. But unfortunately this is the third time the delivery has turned up wrong not being picked properly last two time it was missing bottles of slush this time I ordered just eight boxes of cups and I’ve got sent two lids instead and four cupsI had to phone three times.
Cancelled rest of the order in the end receivedrefund 10 days later.
Never again
Ps
I wouldn’t have bothered leaving this review, but trustpilot seems so keen. It kept emailing me to leave a review so what can you do?

Always excellent service!
The syrups are just like the sweet shop slushes.
Really good quality & so many flavors to choose from.
I had trouble with the company that was ment to deliver my order,I contacted slush direct & they contacted the delivery company & sorted it out straight away.
Really friendly staff😊

Charged me £9.99 ×2

The flavors of these syrups are fantastic and blend seamlessly in the Ninja Slushi. I encountered an issue with a package during delivery, but customer service resolved it immediately. I will definitely be returning as a customer.

This product is excellent!

What a awesome supplier.
I ordered with them for the 1st time, it was part of my wife's Christmas Present. I had also purchased a slushie maker, Bacardi and lime juice elsewhere.
Anyway, no one was home when the parcel arrived unfortunately.
By the time I arrived home,obviously I thought it had not arrived yet, until I read my emails, which stated it had been.
I got in contact with them,after a couple of back and forth, me checking my neighbours,rear garden etc to no avail,one of the managers phoned me, after a short chat about the circumstances, wife's present, short time frame and the disappointment,she offered to replace the items and delivery free of charge.
Being a first time buyer, I never expected this. Trust me when I was overwhelmed with their understanding and kindness.
They now have a customer for life.

Very good item

Great customer service. I'm satisfied with my purchase and satisfied with their problem solving.

Lovely flavours and communication is excellent 👌

Customer service was excellent.fast delivery and flavours fantastic

When ever u order its there on that date great company and get supply

Bought 8 flavours for the slush machine, we (& the grandchildren) have tried every one & they are lovely. Quick delivery, the driver was very helpful. Brilliant service from start to finish, I can't recommend this company enough

Amazing service tasty slush

Really pleased with my first purchase of slush syrup. Was very easy to order and arrived really quickly. Will be certainly ordering again and would definitely recommend to others 😊