MRI Plus レビュー 71

MRI Plus からの回答

2026年2月26日

Dear Gloria,

Thank you for sharing your experience. We are very sorry to read your comments and to hear that you are still experiencing health concerns following your scan.

We are particularly concerned about what you have described regarding the fitting of ear protection and the level of noise you experienced. Patient safety and comfort during MRI scans are extremely important, and appropriate hearing protection should always be properly fitted and checked before the scan begins.

While MRI scanners do produce loud mechanical sounds as part of normal operation, protective equipment is provided specifically to reduce this noise to safe levels. Your comments will be taken seriously and reviewed with the clinical team at Leigh-on-Sea.

We would strongly encourage you to contact us directly so we can investigate this matter fully and review your appointment in detail. Please email prerana.ramteke@chartwellprivatehospital.co.uk
with your details so we can follow this up as a priority.

Kind regards,
MRI Plus

MRI Plus からの回答

2026年2月26日

Dear P Taylor,

We are very sorry to read your comments and that you feel this way about your experience.

We strongly refute any suggestion of bullying tactics, as this is not how we operate. However, we do understand that cancellation fees can be frustrating. Our cancellation policy, including any applicable administrative fees, is outlined at the time of booking and is in place to cover reserved clinical time and operational costs when appointments are cancelled outside of the agreed notice period.

That said, we would like the opportunity to review your specific case to ensure the policy was applied correctly and fairly. If you believe there has been an error or exceptional circumstances were not taken into account, please contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
with your booking details so we can investigate further.

Kind regards,
MRI Plus

MRI Plus からの回答

2026年2月26日

Dear John,

Thank you for your feedback. We are very sorry to read about your experience and the frustration this has caused you.

Travelling a long distance for an appointment, particularly after receiving confirmation, only to be told the scan could not be carried out is understandably extremely disappointing. We sincerely apologise for the inconvenience and distress this caused.

We are also concerned to hear that your promised refund has not yet been received. Once a refund has been agreed, it should be processed promptly, and we regret that this has not been your experience.

Please contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
with your booking details so we can urgently investigate the status of your refund and ensure this matter is resolved without any further delay.

Kind regards,
MRI Plus

MRI Plus からの回答

2026年2月26日

Dear Laura,

We are very sorry to read your comments and to hear how distressed and frustrated you feel about your experience.

We take allegations of this nature extremely seriously. We do not knowingly scan an incorrect anatomical area, and all examinations are performed according to the referral information provided and confirmed prior to the scan. However, if there has been any misunderstanding regarding the area scanned, we would urgently like to review your referral, images and report to fully understand what has happened.

We are also very concerned to hear that you feel your calls and emails have been ignored and that you have not received the report you paid for. This is not acceptable, and we would like to investigate this matter immediately.

Please contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
with your full name and appointment details so we can look into this as a priority and work towards resolving the issue properly.

Kind regards,
MRI Plus

MRI Plus からの回答

2026年2月26日

Dear George,

Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations.

If you were advised that results would be available within two days, we completely understand how frustrating it must be not to have received them within that timeframe. Delays can occasionally occur, but this should always be communicated clearly.

We would like to look into your case as a priority and ensure your report is issued without any further delay. Please contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
with your details so we can investigate this promptly.

Kind regards,
MRI Plus

MRI Plus からの回答

2026年2月26日

Dear Noreia,

Thank you for taking the time to share your experience. We are very sorry to read about the distress and inconvenience this situation has caused you and your son.

Concerns regarding image quality and differences in clinical opinion are taken extremely seriously. While variations in interpretation can occasionally occur, it is clearly concerning to hear that you were advised the images were unclear and that subsequent scans produced different findings. We fully understand how worrying this must have been, particularly when treatment decisions were being made.

We are also sorry to hear that you feel your emails have not been responded to. That is not the standard of communication we aim to provide.

We would very much like the opportunity to review your son’s case in detail, including the images, report, and correspondence, to properly investigate what has happened. Please contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
with the relevant details so we can look into this matter thoroughly and respond appropriately.

Kind regards,
MRI Plus

MRI Plus からの回答

2026年2月26日

Dear Adriana,

We are very sorry to read your comments and to hear how frustrated and disappointed you feel.

We strongly refute any suggestion that we intentionally withhold services or refunds. However, if you have been waiting since March for a response or resolution, that is clearly not acceptable and we sincerely apologise for the distress this has caused you.

We understand that many patients choose private imaging because they are worried and seeking reassurance, and we do not take that responsibility lightly. Your concerns about communication and any outstanding extras or refunds need to be reviewed urgently.

Please contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
with your full details so we can investigate your case as a priority and work towards resolving this properly.

Kind regards,
MRI Plus

MRI Plus からの回答

2026年2月26日

Dear Rosalind,

We are very sorry to read about your experience and the distress this situation has caused you and your mother.

We understand that being asked to pay in advance can feel unusual compared to some providers; however, our payment policy is clearly outlined at the time of booking. That said, if a scan could not be carried out due to positioning or comfort issues on the day, this should be reviewed carefully and handled fairly.

We are particularly concerned to hear that you feel a refund has been refused for a service that was not completed. This is something we would urgently like to investigate by reviewing the booking details, consent information and the circumstances on the day.

Please contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
with your mother’s details so we can look into this thoroughly and work towards an appropriate resolution.

Kind regards,
MRI Plus

MRI Plus からの回答

2026年2月26日

Dear John,

Thank you for your feedback. We are very sorry to hear that you did not receive your results within the expected timeframe, particularly after paying for an expedited service.

If you paid for a two-day turnaround, you should have received clear communication if there was any delay. We sincerely apologise that this was not your experience and that your emails, calls and visits have not been handled as they should have been.

We would like to urgently review your case, including the status of your report and the additional fee paid, to ensure this is resolved properly.

Please contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
with your details so we can investigate this as a priority.

Kind regards,
MRI Plus

MRI Plus からの回答

2026年2月26日

Dear Gillian,

Thank you very much for your thoughtful feedback.

We’re delighted to hear that you found the radiologist professional, caring and conscientious, and that you received your results promptly. It’s also good to know you were able to take a CD with you on the day.

We appreciate your comments regarding the signage and internal décor at our Hendon centre. Your feedback is valuable, and we will certainly take this on board as we continue to improve our facilities and patient experience.

Thank you again for taking the time to share your experience.

Kind regards,
MRI Plus

MRI Plus からの回答

2026年2月26日

Dear A Rob,

Thank you for sharing your feedback. We are very sorry to hear that your recent experience left you feeling disappointed.

We take professionalism and clear communication extremely seriously, so it is concerning to read that you felt standards had dropped. Regardless of any internal changes, our commitment to providing a consistent, high-quality service to patients should never be affected.

Your comments will be shared with the management team for review, as patient experience is something we continuously work to improve.

If you would be willing to provide further details about your visit, please contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
so we can look into this properly.

Kind regards,
MRI Plus

MRI Plus からの回答

2026年2月26日

Dear Maria,

Thank you for taking the time to share your feedback. We are very sorry to hear how frustrated and disappointed you feel about the delay in receiving your report.

While we are pleased that your booking experience and scan at Leigh-on-Sea were positive, it is clear that the follow-up service has not met your expectations. If you selected a 7-working-day service, the timeframe and any limitations — including radiologist working days — should have been communicated clearly at the outset. We apologise if this was not made clear to you.

We also understand how upsetting it must be to have chased multiple times and still not have received your report within the expected timeframe. That is not the level of service we aim to provide.

We would like to urgently review your case and ensure your report is finalised and issued without any further delay, as well as arrange for management to contact you directly. Please email prerana.ramteke@chartwellprivatehospital.co.uk
with your details so we can prioritise this matter immediately.

Kind regards,
MRI Plus

MRI Plus からの回答

2026年2月26日

Dear Alan,

Thank you for your feedback. We are sorry to hear that you are unhappy with the outcome of your cancellation.

We would like to clarify that our cancellation and refund policy is outlined at the time of booking. However, cancelling shortly after making a booking is a specific situation that should be reviewed carefully, and we understand why you would expect this to be handled fairly.

We strongly refute any suggestion of dishonest practice, but we do want to ensure that your case has been assessed correctly in line with our policy and the timing of your cancellation.

Please contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
with your booking details so we can review this matter thoroughly and provide you with a clear response.

Kind regards,
MRI Plus

MRI Plus からの回答

2026年2月26日

Dear Ilze,

Thank you for taking the time to share your feedback. We are very sorry to read how dissatisfied you are with both the reporting and the communication you have received.

If you paid for two reports within a two-working-day timeframe, we understand how frustrating it must have been to experience delays and to feel that the reports lacked sufficient clinical detail. Reports should be clear, professionally presented and clinically appropriate for the referral, and your concerns regarding the absence of measurements or specific descriptions are being taken seriously.

We are also concerned to hear that you have requested either a refund or a more detailed report, as well as information about the complaints procedure, and feel that you have not received a proper response. That is not acceptable and does not reflect the level of service we aim to provide.

We would like to urgently review your case, including the reports issued and the correspondence to date, so we can address this properly. Please contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
with your full details so this can be investigated as a priority.

Kind regards,
MRI Plus

MRI Plus からの回答

2026年2月26日

Dear Raymond,

We are very sorry to read your comments and the strength of feeling expressed in your review.

We categorically refute any suggestion that we are operating outside of appropriate professional standards. We are regulated and required to meet strict clinical and operational guidelines. However, we recognise that your experience — particularly regarding your refund — has clearly fallen short of expectations.

If you were advised that your refund would be processed within a few days, it should not still be outstanding two weeks later. We sincerely apologise for the delay and for the lack of communication you describe. That is not acceptable and does not reflect the service we aim to provide.

We would like to urgently investigate the status of your refund and resolve this matter without any further delay. Please contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
with your booking details so we can look into this as a priority.

Kind regards,
MRI Plus