Mr Vegas レビュー 1,921

Mr Vegas からの回答

19時間前

Hi Wai,

Thank you so much for your kind feedback! We’re really happy to hear that Martin was able to assist you quickly and resolve your issue.

We’ll be sure to pass your kind words on to Martin. If you ever need anything, our support team is always here to help.

Kind regards,
Team Mr Vegas

Mr Vegas からの回答

1日前

Hi Teebee,

To clarify, all game rounds and jackpot outcomes are processed securely on the server side. This means that even if a game freezes or disconnects, the result of the spin is still recorded and cannot be altered or lost. That said, we understand how frustrating a disruption like this can be and it’s not the experience we aim to provide.

At the moment, we’re unable to locate your account based on the details available. We’ve reached out to you privately via Trustpilot to request a bit more information. Once we receive this, we’ll be able to review your case thoroughly.

In the meantime, our support team is available 24/7 if you need immediate assistance.

Best regards,
Team Mr Vegas

Mr Vegas からの回答

1日前

Hej Berit,

Tack för dina fina ord! Vi är glada att höra att Meave gav dig vänlig och effektiv support. Vi ser till att föra vidare din feedback.

Om du behöver något mer är du alltid välkommen att kontakta vår kundtjänst!

Vänliga hälsningar,
Team Mr Vegas

Mr Vegas からの回答

1日前

Hi Paige,

Please note that all our games operate on certified random systems, so results can vary and aren’t influenced by stake amounts.

Outcomes are part of the nature of gambling and can differ each time you play.

You can safer gambling tools in the Responsible Gaming section of your profile. We suggest reviewing your limits to help ensure your play remains comfortable and within your preferences.

Kind regards,
Team Mr Vegas

Mr Vegas からの回答

2日前

Hej Katarzyna,

Stort tack för din fina recension! Vi blir otroligt glada över att höra om Ians fantastiska support idag. Vi ser självklart till att han får ta del av din vänliga feedback.

Vi finns alltid tillgängliga om du någonsin behöver hjälp igen.

Bästa hälsningar,
Team Mr Vegas

Mr Vegas からの回答

2日前

Hi Mandy,

Thank you for your wonderful feedback! We’re so pleased to hear that Ian provided excellent patience & Support in resolving your issue.

We’ll be sure to pass along your kind words. If you ever need assistance again, we’re always here to help!

Kind regards,
Team Mr Vegas

Mr Vegas からの回答

2日前

Hi Ivan,

Thanks for your feedback!

We’re glad to hear Maya provided you with great support. We’ll be sure to pass on your kind words to her, it’ll mean a lot!

If there’s anything else you need, feel free to reach out to our Customer Support team anytime.

Kind regards,
Team Mr Vegas

Mr Vegas からの回答

2日前

Hi Charlotte,

Thanks so much for your feedback! We're really pleased to hear you're enjoying the range of games and that our customer service and withdrawal speed have made a positive impression.

We’re always working to provide a fair and enjoyable experience, so it’s wonderful to know you’re happy with the platform. Thanks again for your support!

Best regards,
Team Mr Vegas

Mr Vegas からの回答

3日前

Hi Richard,

We are happy to help you understanding the verification process.

When creating an account, we verify you electronically and you can transact until a threshold is reached. Once this is met, you need to complete standard KYC (Know Your Customer) before any further activity. This is in line with our licensing and regulatory obligations, and is clearly outlined in our T&C which you accepted during registration.

We want to note, that this documental verification can be completed at any point since account registration, however since this was not completed upon the threshold reaching, we had to restrict further activity.

We have noted that you did not reach out via our support channels, so our support has had no opportunity to help you with your queries. We recommend that you reach out to them as they can help you advising on the right documents and where to upload them. They are available 24/7 via chat and email.

Kind regards,
Team Mr Vegas

Mr Vegas からの回答

4日前

Hi Will,

We understand the verification process can be hassling, however please note that we, as a licensed online casino, are required to perform verification checks.

Transactions without verification are permissible up until a verification threshold is reached. Once this is reached, we require standard KYC.

This is to ensure account security and comply with regulatory requirements. We can see that the requested documents have been provided, and our verification team is reviewing them.

Kind regards,
Team Mr Vegas

Mr Vegas からの回答

4日前

Hi there,

Thank you so much for your kind feedback! We’re really happy to hear that you had a positive experience and that our agent was both efficient and kind.

We’ll be sure to pass your lovely words on to the team. If you ever need anything, we’re always here to help.

Kind regards,
Team Mr Vegas

Mr Vegas からの回答

4日前

Hi Luke,

Thank you so much for your kind feedback! We’re really happy to hear that Maya was able to assist you quickly and resolve your issue. It’s also wonderful to know that you’ve been a long-term member and continue to have a positive experience with us.

We’ll be sure to pass your kind words on to Maya. If you ever need anything, our support team is always here to help.

Kind regards,
Team Mr Vegas

Mr Vegas からの回答

5日前

Dear Nikita,

Thank you for your feedback.

We understand your frustration regarding the spins. While the original rounds could not be restored, our team provided a replacement to ensure you could continue playing without losing the opportunity. We also acknowledge there was a discrepancy in the bet value, which has since been rectified and is reflected in your account.

We note that this appears to be an isolated issue, and we’re pleased that your overall experience with us over the years has otherwise been smooth.

We aim to provide a fair and enjoyable experience for all players and encourage customers to contact us directly so we can resolve any concerns quickly. We also ask that all interactions remain respectful towards our Customer Support team.

If you feel this has been resolved to your satisfaction, we would appreciate you considering an update to your review. Should you need anything further, our support team will be happy to assist.

Best regards,
Team Mr Vegas

Mr Vegas からの回答

6日前

Hi Zryasser,

We appreciate your kind feedback! We will make sure to pass it on to the rest of the support team.

Should you ever need anything, our support team is available 24/7.

Best regards,
Team Mr Vegas

Mr Vegas からの回答

7日前

Hi Leanne,

We'd love to help you out here, however, as we're unable to locate your account based on the details provided, and we have privately requested these via Trustpilot.

Once received, we will conduct an internal review of the issue and update our reply here on Trustpilot. Remember that our support is available 24/7, should you need any assistance.

Best regards,
Team Mr VEgas

Mr Vegas からの回答

2026年4月11日

Hi Roger,

We’re thrilled to hear that you’ve been with us for years and that you enjoy everything from our game selection to the instant withdrawals and Rainbow Treasure cashback! Our team works hard to deliver the best experience possible, so knowing you keep coming back means the world to us.

Thanks again for your continued trust and support. If there’s ever anything else you need, our 24/7 support team is here to help!

Best regards,
Team Mr Vegas

Mr Vegas からの回答

2026年4月10日

Hi Dee,

Our goal is to provide a smooth gaming experience, so it is disappointing to hear that error messages have been interrupting your play. We would like to look into these technical issues for you immediately. Please reach out to our support team, available 24/7 via live chat or email, so they can investigate the specific games and errors you encountered.

Regarding the gameplay, all our slots use a Random Number Generator (RNG) to ensure fair and unbiased outcomes, though we understand how frustrating a cold streak can feel.

We hope you enjoy your break, and should you choose to return, please remember that our support team is always here to help ensure everything is running correctly for you.

Best regards,
Team Mr Vegas

Mr Vegas からの回答

2026年4月9日

Hi Mr Noble,

Thank you for your wonderful feedback! We’re so pleased to hear that Izmaiel was helpful, polite, and quick in resolving your issue.

We’ll be sure to pass along your kind words. If you ever need assistance again, we’re always here to help!

Kind regards,
Team Mr Vegas

Mr Vegas からの回答

2026年4月8日 に更新

Hi Kelly,

We understand how frustrating it can feel when wins and bonus features don’t occur as often as hoped. Please note that all games on our platform operate using certified Random Number Generator (RNG) systems, meaning outcomes are entirely random and can vary significantly from session to session.

While this can sometimes result in less favourable short-term results, it does not reflect any changes to how the games are configured or performed.
If you’d like us to review your specific case, feel free to contact our support team, we’ll be happy to assist you further.

Kind regards,
Team Mr. Vegas

Mr Vegas からの回答

2026年4月8日

Hi Rezasajadi,

Thank you for your great feedback!

We’re really pleased to hear that your issue was resolved quickly and smoothly, and that your winning spins were successfully added back to your account. It’s great to know that you found the process easy and the support professional.

If you ever need any further assistance, we’re always here to help.

Kind regards,
Team Mr. Vegas