Mumora レビュー 9

Mumora からの回答

2026年3月14日

We are sorry to see your review.

We can confirm that you contacted us twice by email and we responded to both messages. In our second reply we also attached evidence of our original response, as your email mentioned that you had not received it. As we have not heard back from you since, it is possible that our emails may not have reached your inbox successfully, so it may be worth checking your spam or junk folder.

In your emails you mentioned that the device did not work as you expected, however we have not yet received any further details about the issue or what specifically you are experiencing. We would really welcome the opportunity to understand this better and help resolve it for you.

Please feel free to reply to our previous email or contact us again at hello@mumora.com
and we will be very happy to assist and process the refund.

Kind regards
Mumora Customer Support Team

Mumora からの回答

2026年3月2日

Hi Amy,

Thank you so much for your lovely review and for choosing Mumora 🤍

We’re so pleased to hear you’re happy with your VeinEasy compression socks and that the four pack offered great value for you. It’s also wonderful to know they arrived in time for your holiday — we completely understand how important that is!

We really appreciate your suggestion about a mix and match multi pack. That’s such a great idea, and feedback like yours genuinely helps us shape future product options. We’ll be sure to pass this on to our product team.

Thank you again for your support, and we hope your VeinEasy socks continue to keep you comfortable wherever you’re headed next ✨

Warm wishes,
Team Mumora

Mumora からの回答

2026年3月4日

Thank you so much for your kind review. We are really pleased to hear that both the FlexiCradle pillow and the EchoBeat have helped make this stage of pregnancy a little more comfortable and reassuring for your wife. It is lovely to know they have brought you both some peace of mind.

We truly appreciate your support and feedback, and we are always working on bringing more helpful products to mums to be. Wishing you both all the very best for the exciting months ahead.

The Mumora Team 💛

Mumora からの回答

2026年2月12日

Hello Debbie,

Thank you for sharing your experience, and we are very sorry to hear that your EchoBeat Heart Monitor has not been working as you expected.

We completely understand how frustrating it can feel when a device designed to provide reassurance does not perform properly. That is never the experience we want for any expectant mum.

As the EchoBeat is an electronic medical device, very occasionally units can become affected during transit. While this is rare, when it does happen we replace the device promptly once we are made aware of the issue. We always encourage customers to contact us directly first, as this allows us to resolve matters quickly and with as little stress as possible.

For context, we supply over 100 devices each week and only a very small number present faults. Even so, one disappointing experience is one too many for us, and we are continually working with our quality assurance partners to reduce this further.

It is naturally disheartening when only the rare negative experiences are reflected publicly, as they do not represent the many positive and reassuring moments shared by mums using EchoBeat each week. However, we truly value all feedback and use it to improve.

Debbie, we would genuinely welcome the opportunity to put this right for you. Please do contact us at hello@mumora.com
and we will arrange a replacement or refund without delay.

With best wishes,
Mumora Customer Care

Mumora からの回答

2026年2月9日

Hi Ijeoma,

Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with your experience and that our service has been perceived as poor.

After reviewing your order, we would like to provide some clarification for transparency. The parcel was held at your local Yodel depot due to an incorrect address format and a missing phone number, which prevented the courier from completing delivery.

As soon as this was identified, our customer care team reached out by email to let you know that the parcel was awaiting collection or redelivery directly from Yodel, and provided guidance on how to resolve this with the local depot.

We always aim to support our customers as quickly and clearly as possible when delivery issues arise, including those caused by address or contact detail errors. We regret that this situation was frustrating and appreciate the opportunity to clarify what occurred.

If you would still like assistance resolving this matter, our customer care team remains available to help.

Kind regards,
Mumora Customer Care

Mumora からの回答

2026年2月9日

Hi Ashley,

Thank you for taking the time to leave your feedback. We are sorry to hear that you feel disappointed with your experience.

For clarity and transparency, you reached out to our customer care team for assistance after posting this review. Had we been contacted sooner, we would have been more than happy to help resolve your concerns straight away.

Your order was placed using our free international shipping option, with delivery timeframes clearly stated on the product page at the time of purchase. The parcel was delivered within the expected window for this service.

We would also like to clarify that, in your correspondence with our team, no fault or malfunction with the product has been reported. Your feedback indicates that the product was simply not to your personal preference or style. In such cases, we are always happy to offer guidance, a replacement, or a refund where appropriate.

We take customer feedback seriously and are proud to have supported hundreds of customers with this product. Our customer care team remains available should you wish to resolve this matter directly.

Kind regards,
Mumora Customer Care

Mumora からの回答

2026年1月21日

Thank you for taking the time to leave your feedback. We’re genuinely sorry for the frustration caused and for the lack of visibility on your delivery.

Your order was placed on New Year’s Eve during the holiday period. As outlined on our website, we operate a 1–3 business day processing window. Due to the bank holidays, your order was processed on 5 January, the next working day. The free shipping option selected has an estimated delivery time of up to 9 working days from dispatch, meaning your parcel is currently only a few days beyond the estimated timeframe.

We can see that your order has now departed the USPS Fairburn facility and is in transit, so it should be with you very shortly. We completely appreciate that the tracking update falling off your radar was frustrating, and we’re sorry this wasn’t brought to our attention sooner so we could proactively assist.

We’ve now reached out to you directly to provide an update and to ensure this is resolved quickly. Transparency and customer care are extremely important to us, and we’re always happy to help when contacted.

Kind regards
Mumora Customer Care

Mumora からの回答

2026年1月19日

Thank you for taking the time to share this. We are so pleased the FlexiCradle was loved and that your experience with our service was a positive one. Your recommendation truly means a lot to us and we are grateful for your support. 💛

Mumora からの回答

2026年1月19日

Thank you for your lovely review.

We are so pleased to hear that your EchoBeat Fetal Doppler arrived in time and that our team was able to support you with tracking updates along the way, especially for international delivery to Cyprus.

Thank you for choosing Mumora. We truly appreciate your kind words and would be happy to welcome you back again.

Warm regards,
Mumora Customer Care