Musicbed レビュー 388

I received great support from Jeremy F. on something it had been actually a mistake on my side. He was thoughtful and understanding and provided a quick solution to my problem.

Excellent customer service. I upgraded my current subscription to a higher tier and haven’t had any complaints.

My copyright clearance issue was resolved with about 20 mins. Very pleased with your customer service.

Thanks Sydney!

Customer service was outstanding. Sydney went above and beyond solving my issue in minutes. Everyone knows Musicbed has the best tracks but don’t sleep on the customer service! Thank you!

I had a quick question about my membership and I had a response in 5 minutes or less and my question was answered perfectly. Thanks Musicbed!

I am sharing this review for informational purposes based strictly on my personal interactions with this business:

This was honestly the worst experience with any company ever. I’m a software expert—I work with hundreds of tools, literally—and I’ve never seen a business treat people with this much manipulation.

Here’s the deal: I had a major family health crisis and had to pause the new content channel I was building with Musicbed. I reached out and said, "Hey, I can’t do this right now, can we settle?" I NEVER EVEN published a single thing with their music!!

Fine, I signed up for the 12-m agreement, I'll take that...But it gets weirder.

I offered to just pay off the current year in full to be done with it. They told me that paying it off early is a "breach of contract," and they’d revoke my access to the music. ????? They want my money, but then they want to take away the service I just paid for. It’s a total cash grab.

The worst part? The software is rigged.

They actually have a button that says "Disable Renewal," but they keep it locked so it doesn't work! You can’t even set it to NOT renew for the next year—you're forced to email their team and hope they don't "trap" you again. I’m pretty sure this is actually illegal in California under the California Automatic Renewal Law (ARL), which requires an easy, online way to cancel.

In my opinion, this is abuse of power. They took my card info and then used it against me...

They aren't even doing this to support artists; they told me it's just their "business practice". If you value your money and your sanity, stick with Epidemic Sound. They treat you like a human being.

Rebuttal to MusicBeds Response:
The reality is your team was ready to screw me over, even though I paid in full... Allison multiple times told me I 'breached' the contract and not once offered me anything you mentioned.

She was so happy to use the contract against me, when again, I never ONCE used your music. No one gave me clear isntructions on how to get the most of what I paid for, considering my family had a medical emergency and again I never used the music.

Also, worth mentioning that in California having the ability to disable an account AS EASY AS SIGNING UP is a legal requirement, which in my opinion, having to reach out to support isn't as easy as signup. Look up: California Automatic Renewal Law (ARL)...

It was amazing to see how fast they responded and how they helped our NPO. Keep up the great work!

Allyson Roach, a MusicBed client specialist, help me setup our nonprofit account with ease and convenience. Responses and solutions were quick and our organization is very pleased to work with MusicBed.

Your commitment to solve your client problem is very excellent. Your fast response is so perfect.

I've used various licensed music services, but none of them have the library that musicbed has - I was really shocked to see some of the artists on this platform are some of my favorite artists in general. I normally browse for hours to find a good track or two for a video, but my latest batch of videos took me a fraction of the time because the library is seriously just that good.

I had a copyright claim issue on YouTube today due to, admittedly, user error. I then whitelisted my channel, the claims cleared, but I was still had one claim that wouldnt clear on YouTube's end. I emailed support, and they got the issue solve within a few hours.

Very much recommend this service, my first month using them has been a breeze.

Sydney was very quick and efficient with my music claim. Very professional and helpful.

The support team responded right away with my request. And when I clarified what I was looking for a bit more, they got back to me with some solid suggestions.

After reaching out to the support team, I was responded to very quickly and I was given all the info I needed - quick and efficient.

Excellent music, great support whenever needed and just overall happy with my subscription.

The customer service is top tier! Musicbed handles everything with great communication and follow up on any issues you have. So combine that with awesome music, ease of licensing, easy downloads, AND amazing customer service? Well, Musicbed customer for life here!

I’ve used them for years now! Anytime YouTube tries to flag me for song use, I contact Musicbed and they fix it so fast!

I’ve been a long-term Musicbed subscriber, and as a digital creator—primarily on YouTube with 375,000 subscribers and over 50 million views—I rely on their music constantly.

The catalogue is excellent, but what really stands out is the support. On the rare occasion something goes wrong, the Musicbed team is consistently responsive, clear, and genuinely helpful. They go the extra mile to explain the issue, fix it fast, and get me straight back to creating.

Professional, reliable, and creator-focused. Musicbed does it right.

The folks at Musicbed are super professional. Timely, easy communication. Highly recommend!

Whatch out! You can't turn off renewal until 30 days before it renews!

Wow, I must say this is such a cheap move from Musicbed. I subscribed for 1 year and barely used it so I never thought much of it. Suddenly I got an email saying I just renewed for another year. I thought shit I forgot to turn it off, oh well now I'm stuck with it for another year.

Logged in to turn it off and guess what? You can't turn it off until 30 days before it renews. The reason is "to avoid interrupted user-experience". I mean really? That's some bs. You already have my money for an entire year! If you are worth it, I will continue using it. Don't force me to stay and pray for me to forget cancelling in time.

Like come on Musicbed, are you really THAT poor that you must make money this way?

I will NEVER go back to Musicbed, nor will I recommend it to anyone!

To Musicbed: you claim doing this is for the benefit of the customers, that "for our clients who work with a high volume of projects, a delay like that can be detrimental to their workflow". What delay? You mean my account just gets deleted in one day if I don't have an active subscription? Please save me the BS! Don't be so obvious in treating me like a stupid person, please!

Let me help you: let us cancel anytime and IF we enjoy your service and for some godforbidden reason can't live without it, we WILL renew.

Yes you make sure to send me one reminder 30 days before but that is, thank god for taking your time! You know one single email can easily get lost.

I know you don't care one bit but you lost a potential customer. You COULD have made more money out off me but no.