musique-shop.fr レビュー 

Order a cymbal and was damaged/inverted on delivery. Was packaged basically between two pieces of cardboard. Been trying to sort out a return and refund for a week now. Customer service are very unresponsive and when they are, they tell you I have to pay for the return even though it is damaged. Their website literally says they will pay for a return it item damaged. Trying to push on an exchange too several times even though I said n and being rude. Eventually they agreed to a free return and refund and said they will be in touch with details, and again they haven’t. So currently still have my damaged cymbal. If I ever get to return it, doubtful I will get a refund. Don’t know what to do really. Other companies no question asked and quick to rectify. Really bad customer service and company. Wish I had never purchased anything from them

Scam shop. I ordered a cajon on the 16th June, I chased them multiple times because I never received any tracking number, they took ages to reply and gave really vague response like "your cajon should be out for delivery this week".

Finally I got on email on the 11th July from Fed Ex saying a label had been printed. I chased them up after weeks of nothing happening and they said musique shop never actually gave them the item, just printed a label.

No response from the shop itself so I got my bank to reverse the transaction.

Commande non reçue!

J'ai passé commande pour un ukulele le 11 juillet, en stock et qui devait arriver sous 2 à 3 jours ouvrés. Je n'ai aucunes nouvelles et n'arrive à joindre personne !! J'ai essayé d'appeler toute la semaine dernière, j'ai rempli 3x le formulaire de contact, j'ai essayé le tchat, ainsi que de les contacter par mail. Vu qu'ils répondent ici, j'espère que j'aurai une réponse, je ne recommande pas ! Et bien sûr, j'ai été débitée tout de suite....

Modification : colis arrivé le 13 août ! Mais toujours aucunes réponses à mes mails ni formulaires de contact... Encore moins aux appels ! Soyez patients, ou passez votre chemin...

Scam company, avoid at all costs.
Paid for an amp they said they had in stock and would be delivered in 2-3 days.
I received no correspondence for a week. I contacted them several times, they eventually replied and said there was a technical issue and the amp would be dispatched the following week. Waited another week with no correspondence. Contacted them multiple times, eventually got a reply, requested to cancel the order, waited another week for a reply. They told me the order was cancelled, they did not refund payment. Waited another week and payment still not refunded, sent multiple emails with no response. Currently in an open dispute with the payment processor to get the money back, I am having to wait 2 weeks for the store to resolve the issue, which they will not, then I will have to try and get the payment processor to manually take the money back. Absolute nightmare of a customer experience. It seems as though this is not a real store, they appear to advertise products, take money and then hope you give up in frustration and they can keep your money. DO NOT BUY FROM THIS STORE. I don’t even have a trust pilot account, I literally signed up just to help someone else avoid making the mistake I did, I never leave reviews, I don’t even complain in restaurants if my food is bad. Just avoid this store and DO NOT GIVE THEM MONEY!

An absolute awful experience. I ordered a guitar using Shopify, which I thought would be safe, and although I got a confirmation email, something didn't sit right with me, as there was no dispatch notification within the timescales advertised, so I looked up the reviews and I was shocked to find how terrible they were.

I contacted them via the contact form on their website and asked them to cancel my order. I heard back from them fairly quickly, explaining that the bad reviews were due to someone using a fake site, and posing as them. They then said that they would cancel my order and refund me.

The order sat at "confirmed" status in Shopify for a couple of days, so I contacted them again, requesting confirmation of the cancellation. I then got confirmation that the order was cancelled via them and in Shopify and they advised that my money would be refunded by Friday 24th July.

I had no notice of a pending refund from my bank, so I chased them again, asking when the refund would be processed. I was again told that it would be in my account "By the end of the week", which it isn't.

I'm fairy sure I've been scammed at this point and have lost my money.

Not even 1 star. Ordered over a month ago, no guitar arrived.
Only when I opened a case with PayPal they contacted me to advise delivery for today and still no parcel had arrived, no tracking and no contact. Terrible company steer clear!

Had to get my money back via the bank when I realised they weren’t going to send my order and didn’t refund me.

TOTALEMENT À FUIR !!
Après avoir passé commande le 13 juillet d’un lycra dj panel blanc power acoustics.

Je contacte le magasin 2 semaine après pour savoir où en est ma commande ? On m’informe comme quoi le lycra a été coupé avec un cutter au magasin lors des contrôles logistiques. Étant mécontent je demande un geste commercial suite à l’attente pour la prochaine réception qui est de base milieu août. Après de multiples appels on me dit que ma commande doit être arrivé au magasin et qu’il devrait pas tarder. Conclusion : 1 mois et demi d’attente pour ne rien recevoir et ni être rappelé par le magasin afin de m’informer de l’indisponibilité chez le fournisseur.
Aucun professionnalisme dans cet société.
J’ai du contacté avec un autre numéro pour pouvoir avoir quelqu’un au téléphone vu qu’il ne répondait même plus en y voyant affiché mon numéro !!!
Ni geste commercial obtenu, ni appel de leurs part, il m’on juste dit que le fournisseurs lui avait mis à l’envers et qu’il fallait que j’attende à nouveau jusqu’au 13 septembre. Totalement à FUIR

J'attends depuis fin juin ma commande d'un petit micro xvive sans fil (presque 200€) Pas de nouvelles... je crains de m'être fait arnaqué ... Je leur ai envoyé une demande d'info sans réponse a ce jour ... finalement bien reçu ... tout est OK. juste le problème de rassurer les acheteurs suite aux avis inquitants ...

Only worth a RED WARNING! to all potential victims, (despite the compulsory min 1 star). 16 days ago I ordered a portable keyboard stand from stock, sold as "Livraison"= Delivery estimated 2-3 days. It was needed by my daughter today. The 1st excuse for non despatch was that the parcel had been returned from UPS. But SHOP app that received the payment, (and is also suspect), never received a shipment notification. That was 7 days ago, but after reconfirming the address, (which has always been correct), they still have not despatched it, nor explained why after I chased them up 2 days ago.

On the 13th June I ordered a Johnson jr 994E PN resonator from Musique shop FR as other UK retailers were out of stock until November 26.
I liaised with Jean online who was more than helpful. An order number and invoice was raised and when the order was despatched 2 days later a tracking number via chronopost was issued and I was able to follow the guitars progress through France and onward to Athlone in The Republic of Ireland and subsequently delivered via DPD to my front door in Northern Ireland.
The whole process was transparent and professional, so much so that I contacted Jean after the transaction completed to thank him for his professional service.
From my own experience with this company I cannot fault their service and the resonator arrived safe and sounds fantastic.
In Good Faith
Tony Brady.

j'ai commandé une pédale Whammy le 5 juin 2026, indication d'une livraison sous 2 à 3 jours ouvrés puisque en stock.
Plusieurs relance via le chat (répondeur sur le téléphone et pas de réponse par mail..).Une seule réponse le 17 juin indiquant un retard du à leur déménagement et une livraison dans la semaine et depuis plus rien.
Je ne comprend pas cette telle différence entre la boutique à illkirch où je suis allé plusieurs fois et où tout s'est bien passé et les retours de tous les acheteurs via le site ainsi que mon expérience actuelle. On se demande si c'est la même société!.
Donc j'attends encore quelques jours avant de lancer des procédures et dénonciation à la DGCCRF.

commande reçue le 4 juillet!

Le pire magasin de musique en ligne...
Fuyez absolument.
Une étoile car on ne peut pas mettre zéro.
Dans un premier temps j'ai du ouvrir un litige via PayPal pour qu'il daigne enfin prendre en compte l'expédition de ma commande.
Music shop prétexte un changement de local comme explication mais pas le moindre mot excuse.
Deuxièmement, je souhaite faire un retour de commande, conformément à ce qui est précisé sur leur site mais là... Silence total. Aucune réponse de leur part... Donc pour le moment impossible de retourner le produit...
C'est typiquement le genre de magasin qui finira par s'effondrer et déposer le bilan et ce sera vraiment une bonne nouvelle pour tout le monde...

My original review was removed so I'm writing another.
Took 3 weeks to deliver the wrong item to the wrong address.
Magnifique!

J'ai commandé 2 platines PIONEER en 2022, depuis je ne les ai jamais eu, je me suis fait baladé pendant 4 ans par le service client et comptabilité pour ne toujours pas avoir été remboursé ! Je vous déconseille tout achat chez Musique Shop, en cas de problème vous ne pourrez pas vous en sortir

I ordered and paid for three items on 16 May and received an immediate email confirmation. Since then, communication has been non-existent. I received a single automated email four days ago stating my estimated delivery date was 8 June. When I entered the provided UPS tracking number into the UPS website, it stated the number was invalid or not yet active and told me to contact the sender. Nothing has arrived, and the company completely ignores all of my messages. I heavily suspect this company is fraudulent. Do not order anything from them. I am now pursuing a full refund via a Section 75 claim. Total waste of time and money.

This is certainly a low trust company . Order accepted , items not dispatched , no delivery received and order marked as ‘cancelled’ but no refund received . The worst part is that they don’t respond to any messaging or emails . Zero response. Not good . Please remember this website also covers dot co dot uk for orders . Order placed was for £165

The good news is that I got what I paid for, at a good price. The less good parts are that it took 10 days to ship an "in stock" item, the item was shipped to a pick-up point 10 miles away, and communication was only possible via a web chat; I couldn't find any email or phone contact details on the website. In combination with many dire reviews here on Trustpilot, this made it a very stressful transaction.

Niveau commande et livraison pas de problème, par contre si vous avez besoin du SAV , bon courage...
Déjà la ligne téléphonique n'est pas activé (cela fait 2 mois que j'essaye..)
Et la messagerie, si vous avez la chance que quelqu'un vous réponde 1 semaine après votre message vous pouvez vous estimer heureux...
Cela fait plus de 2 mois que je les contacte pour un matériel défectueux, que j'ai enfin pu renvoyer vers le SAV (à mes frais...)
Et maintenant j'attends depuis 3 semaine d'avoir une réponse....
Plus jamais.

I ordered a drum pedal from this company. They sent it using a delivery company which delivered it to a UPS locker. We went to collect the package and the door didn't open. I have tried to contact Musique shop by email but have had not reply. I checked for reviews on their website and can see they claim to have great reviews on Judge.me but that is false. They can not be found on there. I have also asked for a telephone number and email address that I can provide to UPS. This information has not yet been provided, and I know they don't answer the phone or email advertised on their website.