Musique Shop レビュー 

Commandé des jeux de cordes. C'est pas la mer à boire, d'envoyer 3 jeux de cordes à 42 €...
mais voilà !
Aucun retour, d'expédition, ou d'indisponibilité proposition de remplacement... je m'inquiète, demande d'info n° 1 via l'espace prévu sur le site, rien, 2ème message via leur contactez-nous... Jamais aucune autre réponse que le message automatique.
Ce magasin est une escroquerie qui encaissse via un site marchand internet, puis ne suit pas les commandes ou peu et très mal. Peut-être quand il y a trop d'avis négatifs 1 traitement ou 2 de commandes pour avoir quelques avis positifs ?
Au vue du nombre de clients volés et sachant que statistiquement 60% de ces clients laissent tomber en dessous de 100€ de préjudice, j'ai fait un signalement à la rdf.

Een ukelele besteld wat lijkt een Nederlandse site. Blijkt het een Franse winkel te zijn maar dat is natuurlijk geen probleem maar maakte het wel spannend hoe de ukelele uiteindelijk aankwam. Prima verpakt, vrijdag besteld en week later op vrijdag bezorgd. Prima dus!

Fab gig bags and received quickly! Recommended seller.

I ordered my Cort Little CJ Blackwood Acoustic Guitar at Musique Shop a week ago for a price over a 100 euro’s less then elsewhere.
Yesterday I received my order without any problems or delay. Very happy with it.

Commande 10 Avril 2025 jamais reçue, remboursement demandé jamais effectué, standard téléphonique non joignable.
Une catastrophe.

⚠️ SCAM WARNING – DO NOT BUY FROM THIS WEBSITE ⚠️

*** in response to reply my order number is 90000003221, please refund immediately

I ordered an amplifier from musique-shop.fr on March 2nd for €841. I received an order confirmation, but after that, absolutely no communication. I opened a support ticket, waited 7 days as instructed, and eventually got a vague response asking for more information. I replied immediately, but again had to wait another full week just to be told the item would be “delivered soon.”

I asked for a refund, which they said they would issue — but instead of refunding me, they closed my support ticket and stopped responding entirely.

Since then, they have deleted my customer account and blocked my email address, so I can no longer even log in or contact them through their site.

When I checked Trustpilot (unfortunately too late), I found they have a rating of 2.1 with many similar stories — people not receiving products, not getting refunds, and being completely ignored.

This is not just bad customer service — this is clear evidence of fraudulent behavior. I have reported this to the police and urge anyone else affected to do the same. The more people come forward, the more likely action will be taken.

Please do not order from this site. If you already have, contact your bank or credit card provider immediately to request a refund and report the fraud
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Reply to Musique shops response…

Thank you for your reply. However, I must clarify the following:
• I did not request the deletion of my account or blocking of my email address. These actions occurred immediately after I requested a refund, which strongly suggests they were done intentionally — not due to a technical error.
• I have already provided my order number multiple times via your ticket system, with no resolution. If your systems are unable to track this, that raises serious concerns about how you manage customer data and refunds.
• You stated a refund was agreed to, yet no refund has been issued, and all communication was abruptly ended on your side. I had to open a new support ticket just to ask about the refund — and still received no response.

Due to the seriousness of this matter, I have reported this incident to the police and my bank, and will be pursuing a refund through other means. I also urge others experiencing similar issues to report this to their authorities, as this is not an isolated case.

I am still open to resolving this properly, but you must:
1. Restore access to my account and email.
2. Confirm in writing the immediate processing of my refund.
3. Provide a timeline for when the funds will be returned.

Please take this seriously and respond accordingly.

J’achète une guitare et un mois plus tard toujours rien. Aucun message et impossible de les contacter(mail et téléphone).
On ne peux pas annuler sa commande via le site.
Que faut-il faire ? Bien entendu, la sommes à été débitée. Je doute de la véracité des avis positifs.
Edit: Comment vous joindre musique-shop ? J'ai déjà envoyé un message voire deux via le site.

Meine Bestellung ist seit 4 Jahren nicht angekommen, und sämtliche Kontaktversuche bleiben erfolglos!!!! Weder Anrufe noch E-Mails oder Support-Tickets werden beantwortet – letztere werden sogar kommentarlos gelöscht. Was bleibt einem da übrig? Die Community warnen und hoffen, dass sich aus Solidarität niemand mehr von diesem Anbieter täuschen lässt! Über 1000 negative Bewertungen mit nur einem Stern sind kein Zufall, sondern ein eindeutiger Beweis dafür, dass es sich um ein Geschäft mit fragwürdigen Praktiken handelt, bei dem viele Menschen betrogen wurden. In meinem Fall 1200€!!!!

**Englisch:**
My order has not arrived for 4 years, and all attempts to contact the company have been unsuccessful. Calls, emails, and support tickets remain unanswered – the latter are even deleted without explanation. What else can one do? Warn the community and hope that, out of solidarity, no one falls for this company anymore! Over 1,000 one-star reviews are not an accident; they are clear evidence that this is a business with questionable practices where many people have been scammed. In my case 1200€ for the bootsy Collins Signature bass
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Update :
​Update zu meiner Bewertung:
​Bestellnummer: [#3000004012
Klarname: Fa... Ta...
​Als Reaktion auf die Antwort des Kundenservice, der wieder einmal nach Ausreden sucht, anstatt das Problem zu lösen, hier die unbestreitbaren Fakten. Sie behaupten, mich nicht erreichen zu können oder dass Ihnen Informationen fehlen? Das ist absolut gelogen. Bis heute haben Sie von mir erhalten:
​68 Anrufe (ohne Antwort oder Lösung)
​43 E-Mails
​70 WhatsApp-Nachrichten (mit blauen Haken / gelesen)
​Zahlreiche Support-Tickets, die Sie praktischerweise aus meinem Kundenkonto gelöscht haben, um Spuren zu verwischen.
​Sie haben seit dem ersten Tag alle meine Kontaktdaten (Telefon und E-Mail), um mich zu kontaktieren und die Rückerstattung oder Lieferung in die Wege zu leiten. Als Beweis für meine Kooperationsbereitschaft habe ich Ihnen soeben eine weitere, frische Anfrage über das Kontaktformular Ihrer Homepage geschickt.
​Meine Position ist klar: Die einzige Chance, dass ich an dieser Trustpilot-Bewertung etwas ändere oder sie lösche, ist, dass ich endlich meine vollständige Rückerstattung oder mein Instrument erhalte. Wenn es keine sofortige Lösung gibt, wird die Betrugsanzeige wie geplant diesen Freitag erstattet. Sie sind am Zug.
​English Version
​Update on my review:
​Order Number: [#3000004012 ]
Real Name: Fa... Ta...
​In response to the customer service reply, which is yet again looking for excuses instead of resolving the issue, here are the undeniable facts. You claim you cannot reach me or that you lack information? That is a flat-out lie. To date, you have received from me:
​68 phone calls (left unanswered or without any resolution)
​43 emails
​70 WhatsApp messages (with read receipts / double blue checkmarks)
​Numerous support tickets, which you conveniently deleted from my customer account to erase any tracks.
​You have had all my contact details (phone and email) since day one to get in touch with me and process the refund or delivery. As proof of my good faith, I have just sent you another brand-new request via the contact form on your website.
​My position is clear: The only chance of me changing or deleting this Trustpilot review is if I finally receive my full refund or my instrument. In the absence of an immediate solution, the fraud complaint will be filed this Friday as planned. The ball is in your court.

Horrible company. Ordered guitar pickups on 16th may. Item showed instock. Never been dispatched. Opened support ticket but after numerous attempts still no response. Have to wait 30 days to start a chargeback with my bank. Hopefully I will get my money back. I don't know if they are even an actual shop or just scammers. Avoid at all costs.

I ordered a guitar on 25/04/2025. Only got a confirmation and then nothing else. I tried contacting them and calling them, nothing.
So at this point I have to asume that at the very worst these guys are plain thieves. At the very best, negligent, irresponsible, dishonest.
How people like these are allowed to operate in the open is beyond me.
Worst experience I had shopping.

Worst online shopping experience I’ve ever had. Failed to deliver part of the order. Can’t be reached on the phone. Took an age to answer the support ticket and refused to refund the missing item.

From reading other reviews they do this regularly so I’d have zero confidence handing money over to them.

I've ordered a bundle piano stand and tool more than one month ago and I had still not received anything. I've tried to call them many times but impossible to reach them. I also created a ticket to their website but they didn't answer and the ticket has been deleted as if it had never been created. I have no choice but to file a fraud complaint.

Merci pour votre message date du 18 Juin. Je n'ai pas de nouvelles de votre part depuis. Pourriez vous clarifier quel action vous envisagiez et ou en est alors ma commande. Allez vous (avez vous) envoyer le produit, ou procéder a un remboursement. Merci d'avance pour votre réponse.

Personnel aidant

Did order a couple of Gong mallettes never been delivered. Did email them, never had a reply.

Ordered item on 19th. Supposed to arrive on 20th. It's now 23rd and it hasn't arrived.

Order #9000003350

Order never receieved and zero communication.

I have have requested a refund but no response yet...

AVOID!

Client régulier du magasin physique (c'est à 10 min de chez moi !), je ne peux que vanter la qualité de l'accueil, concept original qui fait à la fois magasin de musique (avec un rayon guitares très fourni !), bar, concerts, et en particulier le professionnalisme de Luc qui s'occupe toujours de mes basses "aux petits oignons", et qui est de bon conseil.

Très bonnes explications et personnel très sympathique

Vendeuse à l'écoute et qui a pris le temps d'expliquer ce qu'il fallait !!