Mustardmade レビュー 

As someone with no DIY skills, receiving and opening a self-assembly parcel can sometimes be more intimidating than exciting. Not with my Mustard delivery - packaged and delivered with love, easy to follow instructions (and a video guide too) and put together on my own with no element of stress, it was a very welcome change. I love my locker and am already planning another Mustard purchase. This is a rare company - one who are proud of their products, love their customers and want to delivery the best they possibly can for them. People who love what they do are rare in this world. Accept no cheap intimitations - Mustard is the real deal. 5 Stars and highly recommended.

About the product: I purchased 2 Lockers, one arrived damaged...
About customer service: The company showed initial concern and then ignored my email about next steps so I have a damaged locker with no offer of a solution from the company...
I would not purchase from them again and would advise everyone to be wary of their customer service.

Really lovely product - very sturdy shelf and a beautiful colour. Wish I could fill my house with them!

The items look brilliant and I just love the range of colours! The lockers were easier to put together than I thought they'd be. Great customer service too.

I cannot speak highly enough of my experience with Mustard. Not only is the cabinet strong, good quality and stylish but the service from Mustard was simply excellent. I needed to delay my delivery so they happily put my order on hold until the agreed date and kept me updated all the way. There was a small fault on one of the shelves when it came and Mustard were quick to offer a replacement shelf or a discount.....no hassle at all. I am delighted with my cabinet and it was so refreshing to deal with a company who truly consider good customer service to be a priority.

The customer service was excellent
Several of my lockers arrived very dinged up and dented but they handled it with such grace. They offered several options and help solve my issues. They were super kind and pragmatic about it. I'd like to specifically shout out Sarah from support who really did so amazing.

Great product - lovely colours and well-made. Well packaged and good fitting instructions.

I bought the ledge - 2 large shelves. They arrived easily and the process was easy.
We ended up not being able to use one & contacted them to return it - they did it super efficiently & without fuss. We just had to pay for shipping.

Great product - simple and minimalistic, great company - 10/10 would recommend.

Love my locker - have had it a few years now. Lost a few parts while moving house and customer service was VERY helpful at replacing them.

Great customer service from Sarah
Great product
Very easy to assemble using the video & instructions

What a lovely company! Gorgeous products - I only have the coloured trouser hangers so far but hanker after all their products. The hangers are excellent- colourful and practical- and far more resilient and attractive than plastic ones.

My order was delivered to another a completely different address than my residential address that I provided for shipping. It is taking the shipping carrier & Mustard Made OVER ONE MONTH now just to "investigate" the incorrect delivery with still no resolution. Terrible customer service.

Unfortunately Mustardmade more closely resembles vinegar. I purchased the skinny locker via Bespokepost, which shipped directly from Mustardmade.

The locker was $369 USD plus the cost of shipping, which was pretty steep. But the pictures looked nice and have had good experiences w/ Bespokepost in the past. What I received, however, was a subpar, cheaply made trash locker.

It was dinged and dented out of the box and severely bent where the door latches. The metal is super thin and flimsy and none of the pieces screw together; they're all pressure fit and/or just float in place. The bottom legs do not affix to the frame. This thing wobbles when opening and isn't flush/square with the floor.

I ordered 2 other Chinese-made copies via Amazon for under $100 each, both matte finished, and significantly higher quality. The pieces affix to each other with metal screws. They're significantly better made and the metal is thicker, making them more solid, durable, sturdy, and premium feeling.

Mustardmade is total trash - buyer beware, there are superior options from no-name manufacturers on Amazon. Do not buy mustardmade.

I purchased The Mixer in olive, or what I thought would be olive. In person, the color is completely different from what’s shown online. Their lighting makes the cabinet appear much closer to a hunter green, but the actual finish is a washed-out gray-green instead. That was disappointing right out of the gate.

There were also dings and dents throughout the piece, with the top being the most noticeable and frustrating.

The build video didn’t help. It leaned heavily into being quirky and fun instead of clear and instructional. Watching someone assemble furniture from 20 feet away doesn’t give you confidence that you’re doing it correctly, especially when tolerances are tight.

The hex screws were particularly bad. The threads are oversized and spaced far apart, making it impossible to start them by hand. You have to apply significant pressure immediately, which is not conducive to lining things up straight—especially in the many tight clearances. That said, I will give credit where it’s due: everything ultimately fit, and nothing was wildly out of alignment.

Another poorly thought-out detail is the decision to store the keys inside one of the cabinet doors. They get jammed inside, and you’ll likely need pliers to fish them out. It’s a small thing, but it reflects a lack of consideration for actual customer use. If even a fraction of the effort put into being quirky and fun had gone into customer experience, this would be a much better product.

Finally, the price is hard to justify. At this cost, the cabinet feels significantly overpriced. There are comparable cabinets on the market at roughly half the price. While the glass panels are a nice touch, they don’t make up for the quality and experience issues. At this price point, shipping absolutely should have been free as well.

Overall, I’m disappointed with the experience. I don’t hate the final product, but I would not purchase from this company again.

I love my crates and will definitely be buying more

I actually bought MustardMade's The Collector locker from an authorised online retailer, but the package seemed to be missing the locker key. I contacted MustardMade directly to see if they can help. I cannot commend the customer service team more - their email communication was clear, friendly and personable. In the end, they actually sent me the spare keys free of charge as a gesture of goodwill, upholding their product/quality promise (even though I was upfront that I didn't purchase directly from MustardMade). If I am buying another locker, I will definitely go direct and I can't recommend the quality of their product more.

I only discovered this company recently, as a result of a short break away. Their furniture and hangers were in the apartment where I stayed. I was so impressed that I immediately ordered some of their hangers when I got home. They are a little pricey, but of such good quality that they are worth it. I am in the process of moving house so not in a position to buy any of the cupboards, but when I move, I fully intend to invest in a cupboard or 2 also.

I wanted to leave this review because I wish I’d read one like it before buying this product.

The cabinet arrived extremely well packed, but multiple glass and metal panels inside the boxes were damaged or bent, including some visibly crushed parts. Some looked fine at a first glance, but were still slightly bent. For a product that looks and feels like it should be solid based on the company’s videos and branding, the materials are surprisingly thin and fragile, which made the damage more consequential than expected.

During my communication with customer support, I received advice such as try and build it anyway and you won't notice the warped pieces, and try using pliers wrapped in a tea towel to reshape the metal so parts might fit. This highly unreasonable for brand-new furniture at this price point.

After replacement parts were sent, I realised that I still had some parts that were bent. I was eventually offered a refund as an alternative to further replacement parts, which I chose, as I had pieces of this cabinet all over my house. I accepted the refund because the thought of having even more parts sent and trying to work out what was what was becoming too confusing, and it was turning into a logistical nightmare.

The company offered to send a courier to collect the damaged unit, but I would need to package it myself safely. At this stage I had dozens of tall metal and glass panels, and I told them that I did not have the materials to do this, as most packaging had already been disposed of. I accepted their suggestion of disposing of this myself for a refund, but this has not proved as easy as I hoped.

The refund itself was done instantly at this point, and was issued on the condition that I manage disposal of the parts myself, after no customer-friendly return solution was meaningfully prioritised.

The entire transaction resulted in a significant loss of my time, planning, and space, and is still not over for me, as I still have all the scrap to get rid of (I live in a fairly rural location).

This review is for future buyers: check product quality and support experience carefully before purchasing

Love love everything about Mustard Made x I have 17 of their Lockers all different sizes throughout my home x all in a lovely choice of colours x they are just Brilliant x so versatile and fun x They have kept my busy home mess free and organised x Also they just look Great a bit of modern mixed with old x such a simple storage solution which fits into any styled home x would absolutely recommend x

These products are good. Arrived in a timely manner. All parts present. Look good when assembled. You might need 2 people to construct them. But great video for help on that front.