My Animal Trace ロゎ
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My Animal Trace レビュヌ 139

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TrustScore 5段階評䟡の2.5

2.7

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5぀星のうち1の評䟡

It is impossible to speak to anyone on the phone and difficult to navigate the site. On top of this it took a long time to get any response via email. Charges adopters a fee to register their detail... もっず芋る

5぀星のうち3の評䟡

Not the most user friendly website to navigate. I needed to register my pet's microchip and paid £30. You receive an invoice with an order number which seems a bit odd when I'm paying for a registra... もっず芋る

䌁業が回答したした

5぀星のうち3の評䟡

It was not the easiest and most intuitive way to register. The website was displaying two buttons: "register your pet" and "transfer your pet from the old owner". However the second button directs to... もっず芋る

䌁業が回答したした

䌁業情報

  1. ペットショップ
  2. 蟲䜜物卞業者
  3. 蟲業サヌビス
  4. 動物管理サヌビス
  5. 動物保護団䜓
  6. ペット甚品店

圓該䌁業による蚘述

We provide microchipping. You can learn to microchip with Evolution Training. Gain qualifications with certificate & I.D card. Fully government compliant microchip database. Register your pet microchips online with us. Transfer your keeper details from your breeders microchip information online. We sell pet supplies. You can purchase your own My Animal Trace animal I.D card. Buy microchips, RFID scanners, sharps bin, plus more! Contact us 24/7. Book your training course online. Find microchip implanter in your area. Look up missing pets with our My Animal Trace pet Microchip Look up tool. Enter any pet microchip number to find it's registered database. We search all government compliant databases with our look up tool, giving optimal chance of finding keeper.

連絡先

2.7

期埅以䞋

TrustScore 5段階評䟡の2.5

139件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

ネガティブなレビュヌの 25に回答しおいたす

通垞1週間以内に回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち2の評䟡

Not very clear on instructions as I


Not very clear on instructions as I only wanted to activate the microchip that was previously put in my pup as his new owner.

2023幎11月6日
My Animal Trace ロゎ

My Animal Trace からの回答

Hello,
We are sorry you found our website difficult to navigate!
All new keepers are required to register their microchip via the link on the home page on our website.
Kind regards,
My Animal Trace Customer Care Team

5぀星のうち5の評䟡

Nelly

Easy to use website

2023幎10月11日
My Animal Trace ロゎ

My Animal Trace からの回答

Thank you for your feedback, your time is truly appreciated :)

Best wishes to you and your pet.
Kind regards,
My Animal Trace Team

5぀星のうち1の評䟡

Wasn’t easy to navigate

Wasn’t easy to navigate. No way to contact for support extremely poor!!!

2023幎10月5日
My Animal Trace ロゎ

My Animal Trace からの回答

Hello,

We are sorry you had difficulties navigating our website. The microchip registration link is on our home page on our website along the top menu section as well as throughout the page via links to register. All new keepers are required to register via the same method, whether you have rehomed from a rescue, breeder or other.

Many thanks.
Kind regards,
My Animal Trace Customer Care Team

5぀星のうち5の評䟡

Fantastic thanks

Fantastic thanks

2023幎10月9日
My Animal Trace ロゎ

My Animal Trace からの回答

Great! We more than appreciate your feedback!
Many thanks and best wishes to you and your pet:)
Kind regards,
My Animal Trace Customer Care Team

5぀星のうち5の評䟡

Easy to do and quick

Easy to do and quick. Updated soon after

2023幎9月4日
My Animal Trace ロゎ

My Animal Trace からの回答

Hello,
Thank you for your review your feedback is truly appreciated!
Best wishes to you and your pet:)
Kind regards,
The Team at My Animal Trace

5぀星のうち1の評䟡

Unhappy with cost which is three times


Unhappy with cost which is three times higher then other databases. Sadly I had no choice as my puppy was chipped when I got him. It cost me £30 for a basic change of ownership compared to pet log who were £10.
The breeder was very apologetic as this had not been explained to her and she thought she was doing the right thing getting them chipped before they left her.

In response to the reply- pet log who my cats are microchipped by provide the same service for £10 (basic)- of course microchipping is the right thing but a cost of £30 to register the chip is excessive. The breeder paid for the chip to be put in.

2023幎9月4日
My Animal Trace ロゎ

My Animal Trace からの回答

Hello,

Thank you for your feedback.

Our fee covers the keeper for the lifetime of their pet, including future updates. This is a very fair charge considering.

The breeder most certainly did do the right thing by having their pups microchipped.

Many thanks, best wishes to you and your new pet :)

Kind regards,
My Animal Trace Customer Care Team

5぀星のうち5の評䟡

Simple fast and easy

2023幎9月3日
My Animal Trace ロゎ

My Animal Trace からの回答

Good afternoon,

Thank you for your feedback, we greatly appreciate your time! We are glad you found the registration process simple, fast, & easy.

Best wishes to you and your new pet :)

Kind regards,
My Animal Trace Customer Care Team

5぀星のうち1の評䟡

Difficult to contact them

I have tried to phone this company a few times and left messages for someone to phone me back as I wanted to make sure that my new puppies microchip has been registered to me and everything is correct.

Not getting a response is rather worrying as if this is the response I am getting what hope would someone have if my puppy did actually get lost and someone tried to phone them. I have now emailed so hopefully I will hear from them soon!

2023幎8月18日
自発的なレビュヌ
5぀星のうち5の評䟡

I had a problem trying to register one


I had a problem trying to register one of my pets but your prompt reply solved my problem

2023幎8月5日
My Animal Trace ロゎ

My Animal Trace からの回答

Hello,

Thank you for taking the time to give us your feedback it is hugely appreciated! We are glad a member of the team was on hand to help!

Many thanks and best wishes to you and your new pet :)

Kind regards,
My Animal Trace Customer Care Team

5぀星のうち3の評䟡

Was unable to contact anyone via the


Was unable to contact anyone via the telephone number listed on the webpage - tried for several days. Sent an email and took 3 days to reply

2023幎7月3日
My Animal Trace ロゎ

My Animal Trace からの回答

Good afternoon,

Thank you for your feedback. We apologise for any delay in answering your request, due to unforeseen circumstances, we didn't meet your expectation at this time. Rest assured emergency enquiries are dealt with immediately.

Kind regards,
My Animal Trace Customer Care Team

5぀星のうち2の評䟡

Over priced an the site dose load to


Over priced an the site dose load to look to see if the micro chip is registered then want more money to register the tag well over priced

2023幎7月1日
My Animal Trace ロゎ

My Animal Trace からの回答

Hello,

The microchip registration is separate to a MAT-TAG, the services are charged at a rate that best suits each service. The tag activation is optional.

Many thanks and best wishes to you and your pet :)

Kind regards,
My Animal Trace Customer Care Team

5぀星のうち1の評䟡

Poor communication to say u have


Poor communication to say u have charged £30
I would like a confirmation my dogs microchip is registered
Wont recommend your company
I had no choice as pup came with ur chip

2023幎6月29日
My Animal Trace ロゎ

My Animal Trace からの回答

Hello,

Thank you for your feedback.

We are sorry you did not feel you received a great service. Here at My Animal Trace we believe the microchip is the most important part of a pets journey and £30 spread over the lifetime of a pet is a small price to pay to ensure your beloved pet can be retuned to you if lost and found. We will not charge you for future updates to your contact information.

We do send email confirmation of registration to the email entered when registering.

Best wishes to you and your new pet :)

Kind regards,
My Animal Trace Customer Care Team

5぀星のうち2の評䟡

Well I registered I’ve got no paper


Well I registered I’ve got no paper work nothing

2023幎6月14日
My Animal Trace ロゎ

My Animal Trace からの回答

Hello,

Thank you for your feedback.

As mentioned on our website at the top of every page, and in your confirmation email, our registration service is online based. You will receive a confirmation order email you may wish to print for your records.

Once your pet has been registered, your details are instantly and securely stored on our database. Any future changes to your contact details can be made via email quoting your original order number & microchip number.

Kind regards,

My Animal Trace Customer Care Team

5぀星のうち1の評䟡

How can you charge £30 just for


How can you charge £30 just for changing an address, and name, you type 3 lines of address and press a button, why do you have to rip people off, if you had charged £10 I would have said ok, wages have to be paid, but at your rate your charging your customers £1,800 per hour.

2023幎6月11日
My Animal Trace ロゎ

My Animal Trace からの回答

Hello,

When you spread the fee over the lifetime of the pet, with an average of fifteen years, technically you are paying £2 a year to ensure you pet has a voice. Updates are not charged, if we are required to verify your pet at any time during your pets life, a member of the team will be on hand to do so. A microchip is the most important part of a pets journey, without a registered chip, a pet has no voice to tell anyone where it lives should they wander and become lost.

We feel your calculations aren't quite correct, we actually kind of wish they were correct because those numbers seem appealing :)

Registrations are also automatic so once you register, nobody here is required to type any lines of address. We do have a tech team that manually checks every registration to ensure we can see no discrepancies, and have no duplicate registrations.

Keeping pets safe is our main aim.

Best wishes to you and your pet :)

Kind regards,
My Animal Trace Customer Care Team

5぀星のうち5の評䟡

Great peace of mind knowing my dog has


Great peace of mind knowing my dog has some chance of being returned if lost.

2023幎5月31日
My Animal Trace ロゎ

My Animal Trace からの回答

Good morning,

Thank you for taking the time to give us a great review, we appreciate it! We also have more peace of mind knowing our customers pets are registered & safe too.

Best wishes to you and your new pet :)

Kind regards,
The Team at My Animal Trace

5぀星のうち3の評䟡

It's not really very clear what the


It's not really very clear what the different options are in relation to the renewals

2023幎5月28日
My Animal Trace ロゎ

My Animal Trace からの回答

Hello,

Thank you for your review.

Your microchip registration does not need renewing it will last the lifetime of your pet!

If you have activated or were looking to activate a MAT-TAG. Activation to your free tag is available for £1 a month or less, paid upfront over 1, 3, 5, or 10 years.

Please let us know whether you require further information.

Best wishes to you and your new pet :)

Kind regards,
My Animal Trace Customer Care Team

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