My Animal Trace ロゎ
りェブサむトにアクセス

My Animal Trace レビュヌ 139

•
TrustScore 5段階評䟡の2.5

2.7

ペットショップ
レビュヌを曞くりェブサむトにアクセス
レビュヌを曞く

レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

プラットホヌムの健党性を維持するため、圓瀟のプラットフォヌム䞊のすべおのレビュヌは、確認枈みか吊かにかかわらず、幎䞭無䌑で皌働する自動゜フトりェアによっお審査されおいたす。このテクノロゞヌは、本圓の経隓に基づいおいないレビュヌなど、ガむドラむンに違反するコンテンツを特定し、削陀するよう蚭蚈されおいたす。ただし、すべおを怜知できるわけではありたせんので、お気づきの点がございたしたら、どうぞお知らせください。詳现はこちら

レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

It is impossible to speak to anyone on the phone and difficult to navigate the site. On top of this it took a long time to get any response via email. Charges adopters a fee to register their detail... もっず芋る

5぀星のうち3の評䟡

Not the most user friendly website to navigate. I needed to register my pet's microchip and paid £30. You receive an invoice with an order number which seems a bit odd when I'm paying for a registra... もっず芋る

䌁業が回答したした

5぀星のうち3の評䟡

It was not the easiest and most intuitive way to register. The website was displaying two buttons: "register your pet" and "transfer your pet from the old owner". However the second button directs to... もっず芋る

䌁業が回答したした

䌁業情報

  1. ペットショップ
  2. 蟲䜜物卞業者
  3. 蟲業サヌビス
  4. 動物管理サヌビス
  5. 動物保護団䜓
  6. ペット甚品店

圓該䌁業による蚘述

We provide microchipping. You can learn to microchip with Evolution Training. Gain qualifications with certificate & I.D card. Fully government compliant microchip database. Register your pet microchips online with us. Transfer your keeper details from your breeders microchip information online. We sell pet supplies. You can purchase your own My Animal Trace animal I.D card. Buy microchips, RFID scanners, sharps bin, plus more! Contact us 24/7. Book your training course online. Find microchip implanter in your area. Look up missing pets with our My Animal Trace pet Microchip Look up tool. Enter any pet microchip number to find it's registered database. We search all government compliant databases with our look up tool, giving optimal chance of finding keeper.

連絡先

2.7

期埅以䞋

TrustScore 5段階評䟡の2.5

139件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

ネガティブなレビュヌの 25に回答しおいたす

通垞1週間以内に回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち5の評䟡

Easy to set up

Easy to set up, quick confirmation.

2023幎5月14日
My Animal Trace ロゎ

My Animal Trace からの回答

Hello,

Thank you so much for your positive feedback, we appreciate your time in doing so!

Enjoy the rest of your weekend, and the sun!

Best wishes to you and your new pet :)

Kind regards,
My Animal Trace Customer Care Team

5぀星のうち4の評䟡

Not being technology savvy finding my


Not being technology savvy finding my way to 'register microchip' I found a little confusing at first. Started from the beginning & found my way the second time. Once on the correct page the rest was simple.

2023幎5月10日
My Animal Trace ロゎ

My Animal Trace からの回答

Hello,

Thank you for your feedback. We are taking steps to try and simplify the registration process to ensure it is straight forwards for all of our customers.

We appreciate your review, thank you for taking the time to do so!

Best wishes to you and your new pet:)

Kind regards,
My Animal Trace Customer Care Team

5぀星のうち1の評䟡

After waiting nearly 2 months for our


After waiting nearly 2 months for our Mat-tag they finally arrived after numerous calls and emails now the next bit which is so frustrating is I need to activate the Mat-tag!!! And nope I can't do it as it keeps on telling me I need to pay again which I've already done! Yet again calls and emails to ask for help and nope no replies or anything! It's really disappointing people have to go through all this shambles just to keep their animals safe and traceable if lost or found

2023幎4月1日
自発的なレビュヌ
5぀星のうち3の評䟡

Website is awful

Website is awful, should be made more clearer where to change ownership of pet, we are not purchasing the chip but we are transferring from breeder to owner, this would be the same if anyone is taking over an older pet

2023幎3月15日
5぀星のうち5の評䟡

Service was great

It was easy to do over the phone . The service was great

2023幎2月20日
My Animal Trace ロゎ

My Animal Trace からの回答

Good morning,

Thank you for your review, your feedback is greatly appreciated.

Best wishes to you and your new pet :)

Kind regards,
My Animal Trace Customer Care Team

5぀星のうち1の評䟡

Waiting to hear back about updating pic


Waiting to hear back about updating pic and also no update to weather she was swapped over no probs

2023幎2月11日
My Animal Trace ロゎ

My Animal Trace からの回答

Good afternoon,

Thank you for your pet registration.

As a company we take constructive criticism seriously, and endeavour to rectify any issues mentioned.

That being said, we are not sure what your issue is at this time. We have made contact via email and explained that we can rectify your original mistake in uploading your I.D to your registration instead of your pet picture and your response seemed positive so we are disheartened by your 1 star review.

Your email was dealt with as promptly as possible. We did also explain via email, that your pet registration is not affected at all, and that the picture is an optional extra, and not required in any way for the registration to be valid.
Please be aware, we have never used a picture in the event of reuniting a pet, nor is it a legal requirement for a registration. Please be assured this has not affected your registration in any way.

You did not respond to our further emails until we received this review. 1 star reviews can be very damaging to a company reputation, the original mistake was not on our part and can be rectified as we explained.

You did not respond to our previous replies via email, after your initial response, so this review is confusing as it does not match the tone of your initial response.

Please reply to our previous communication, (please check your junk-mail incase).

Many thanks.

Kind regard,
My Animal Trace Customer Care Team
customercare@myanimaltrace.com

5぀星のうち3の評䟡

Some improvements to make for the website

It was not the easiest and most intuitive way to register. The website was displaying two buttons: "register your pet" and "transfer your pet from the old owner". However the second button directs to an error 404 not found page, and I also figure out that "register your pet" is intended with the same aim to transfer the pet from the old owner. Moreover, the website was giving me 2 different options for registering. I wanted to do the full ID but every time I was uploading the picture it was not saving it, but it did save the same picture for the registration only.

2023幎2月1日
My Animal Trace ロゎ

My Animal Trace からの回答

Good evening,

Thank you for you review, your feedback is greatly appreciated. We will endeavour to rectify the issues you have highlighted.

Transferring a pet or registering a pet are done via the same process, transferring from a breeder is classed as a pet registration. This is done via the website. A transfer is from a pet registered to a pet owner that needs to be transferred for rehoming purposes. This is done via the same process but we contact the previous owner to authorise the transfer before its completed on our system.

If you require further assistance please let us know.

Best wishes to you and your new pet :)

Kind regard,
The My Animal Trace Customer Care Team

5぀星のうち5の評䟡

Was very helpful kind and basically had


Was very helpful kind and basically had very good customer service manner thank you

2023幎1月10日
My Animal Trace ロゎ

My Animal Trace からの回答

Hello,

Thank you for taking the time to leave us a review, your feedback is truly appreciated!

Best wishes to you and your pet :)

Kind regards,
The My Animal Trace Customer Care Team

5぀星のうち1の評䟡

TERRIBLE SERVICE

TERRIBLE SERVICE. SCAM

2023幎1月13日
自発的なレビュヌ
My Animal Trace ロゎ

My Animal Trace からの回答

Good afternoon,

Thank you for your feedback.

We cannot seem to find you on our system as a customer. Please contact us if this is not the case and we would be more than happy to help with any queries.

We also couldn't help but notice your only other review was made on the same day as ours and is also a database, is this a case of mistaken identity?

Please email us at info@myanimaltrace.com or give us a call on 0330 223 6237.

Many thanks.

Kind regards,
My Animal Trace Customer Care Team

5぀星のうち5の評䟡

Easy to use website

2022幎12月22日
My Animal Trace ロゎ

My Animal Trace からの回答

Hello,

Thank you for taking the time to give us a review, your feedback is greatly appreciated!

Happy new year and best wishes to you and your pet :)

Kind regards,
The My Animal Trace Team

Trustpilot ゚クスペリ゚ンス

Trsutpilot のレビュヌは誰でも曞くこずができたす。レビュヌを曞いた人には自分の曞いたレビュヌをい぀でも線集したり削陀したりする暩限があり、それらのレビュヌはアカりントがアクティブである限り衚瀺されたす。

䌁業は、自動招埅を介しおレビュヌを䟝頌するこずができたす。この方法で埗られたレビュヌは、本物の経隓に基づいたものであり、確認枈みのラベルが付䞎されたす。

他の皮類のレビュヌに぀いおの詳现はこちらをご䞀読ください。

プラットフォヌム保護のため、専門チヌムず高床なテクノロゞヌを駆䜿しおいたす。停レビュヌずの闘いに぀いおの詳现はこちらをご䞀読ください。

Trustpilot におけるレビュヌ プロセスの詳现に぀いおはこちらをご芧ください。

よいレビュヌを曞くための8぀のヒントをご芧ください。

確認を行うこずで、Trustpilot に投皿されるレビュヌが [LINK-BEGIN-PEOPLE]実圚の人物[LINK-END-PEOPLE] によっお曞かれたものであるこずの保蚌に぀ながりたす。

レビュヌに察しおむンセンティブを提䟛したり、遞択的にレビュヌを䟝頌したりするこずは、TrustScore にバむアスを生む可胜性がありたす。これは 圓瀟のガむドラむンに反したす。

詳现情報