MyArrival レビュー 

MyArrival からの回答

2026年10月5日

Thank you so much for your kind words Gary!

We’re delighted to read that you noticed the improvements to our user interface and found the experience easier and more intuitive this time around.

We’re constantly working to make the process as simple and user-friendly as possible, so it’s great to hear that the improvements are making a difference. Thank you for choosing MyArrival again! 😊

MyArrival からの回答

2026年10月5日

We’re sorry to hear that you feel this way. However, we would like to clarify a few important points.

MyArrival is an independent intermediary service, not a government website. We clearly state this throughout our website and during the application process. Our name, MyArrival, also does not represent or suggest that we are a government authority. In addition, our website clearly shows that we offer arrival cards and visa-related services for multiple countries.

Travellers are always free to apply directly through the relevant government website if they prefer. Our service is intended for travellers who value the additional support we provide, including verified checks of submitted information, multilingual customer support 7 days a week, and assistance throughout the application process.

Regarding refunds, our terms and conditions clearly explain that cancellations are unfortunately not possible once an application has been processed and the service has been provided. These terms are presented to customers before completing their purchase.

We understand that some travellers may prefer to apply directly through a government website, and that is of course their choice. However, describing our service as a “scam” is misleading. We are transparent about being an independent intermediary and about the service we provide for the fee paid.

MyArrival からの回答

2026年10月5日

Thank you for your kind feedback Virginia!
We’re very happy to hear that everything went smoothly and that you had a hassle-free experience with our service.
We truly appreciate you taking the time to share your experience with us. Safe travels! ✈️

MyArrival からの回答

2026年10月5日

Thank you for your feedback and for sharing your experience David.

We’re pleased to hear that your applications were finalized in time for your trip and that our team was able to respond quickly when you reached out.

We’d also like to explain why applications can sometimes remain “in progress” for a period of time. We offer an early submission service, but we intentionally process and finalize arrival cards closer to the traveller’s arrival date. This is because arrival cards can have a limited period of validity, and we want to make sure the documents remain valid and usable when you arrive in the relevant country.

We completely understand that seeing an application still progressing close to departure can cause some concern, which is why our support team is available to assist and provide updates whenever needed.

We wish you a wonderful trip! ✈️

MyArrival からの回答

2026年10月2日

Thank you for taking the time to share your experience Dayle

We’re delighted to hear that you found the MyArrival process seamless and that the customs declaration was clear and easy to complete.

It’s especially great to hear that, once you had completed your declaration, no further input was required and that your confirmation made your arrival in Cape Town straightforward and hassle-free. That’s exactly the kind of experience we aim to provide.

Just to clarify, MyArrival is an independent intermediary that provides additional support and services around the declaration process. This includes urgent processing, early submission, 24/7 multilingual support, and verified checks before processing, helping travellers complete the process with greater convenience and peace of mind.

Thank you again for your feedback, and we hope you had a wonderful time in South Africa!

MyArrival からの回答

2026年10月2日

Thank you for your positive feedback James!

We’re glad to read that you found the application process easy and straightforward, and that your application was approved quickly.

Having your passport and accommodation details ready certainly helps make the process smooth, and we’re pleased that everything went through without any hassle.

Have a smooth journey and a wonderful trip!

MyArrival からの回答

2026年9月30日

Thank you for your positive feedback!
Great to hear that everything went smoothly.
Have a fantastic trip and a safe journey! 🌍✈️

MyArrival からの回答

2026年9月30日

Thank you for your feedback bardi!
We're pleased to hear that you found the process safe and straightforward, and that you received your declaration promptly. Wishing you a smooth journey and a great trip! ✈️

MyArrival からの回答

2026年9月30日

Thank you for your feedback! We're glad to hear that the pre-declaration helped make the customs process quicker and easier. Wishing you a smooth journey and an enjoyable trip! ✈️

MyArrival からの回答

2026年9月30日

Thank you for your review Thomas!
We're happy to hear that you found the process clear and easy to complete.
Have a wonderful trip and enjoy your journey! ✈️

MyArrival からの回答

2026年9月30日

Thank you for your kind words Rachel!

We're delighted to hear that the arrival card process was smooth, straightforward, and hassle-free. Having your personal details at hand definitely makes the process even quicker.

Have a great trip and a smooth arrival! ✈️

MyArrival からの回答

2026年9月30日

Thank you for your review Herman!

We're happy to hear that you found the application easy to fill out.

Wishing you a smooth journey and a wonderful trip! ✈️

MyArrival からの回答

2026年9月24日

Thank you for your kind feedback Jasminka! We’re glad to hear you found the process simple and easy to complete.

We’re always aiming to make the application experience as straightforward as possible, so it’s great to know everything went smoothly for you. We appreciate you taking the time to share your experience!

MyArrival からの回答

2026年9月24日

Thank you for your feedback! We’re pleased to hear that you found the instructions easy to follow and the process straightforward.

Clear guidance is something we really value, so it’s great to know it helped make your application simple to complete. We appreciate you sharing your experience with us!

MyArrival からの回答

2026年9月22日

Thank you for your feedback Paula! We’re delighted to hear that you found our service easy to use on your phone. 😊 We appreciate your comment about the font size as well and will keep it in mind as we continue improving the user experience.

Have a wonderful trip, and we hope to assist you again in the future!

MyArrival からの回答

2026年9月22日

Thank you for your positive feedback Lori. We strive to make our platform ad efficient as possible.
Have a great trip!

MyArrival からの回答

2026年9月22日

We’re sorry to hear that you feel this way and appreciate you sharing your experience.

Our service offers different processing options, and costs may vary depending on the urgency selected by the customer. Before an application is submitted and payment is completed, the applicable processing time and pricing are disclosed during the checkout process, in our Terms and Conditions, and throughout our website.

We also verify applications before processing them. If we identify an error or missing information in an application, we contact the customer where possible so that the issue can be addressed before proceeding.

Our visa support team is available 24/7, 365 days a year, should you have any questions or need assistance with their application.

Our service is intended for customers who prefer assistance with the application process and the processing options we provide.

If you would like to discuss your application or request its cancellation, please contact us at info@myarrival.com with your application details, and our team will be happy to review the matter with you.

MyArrival からの回答

2026年9月22日

Thank you so much for sharing your experience! We’re delighted to hear that we could help, especially with such a tight travel schedule. ✈️

It’s great to know that you received your visa quickly and found our email communication clear and concise. We understand how stressful last-minute travel requirements can be, so we’re pleased our service made the process quick and effortless for you.

We wish you a fantastic time in Bali! 🌴

MyArrival からの回答

2026年9月22日

Thank you for sharing your experience, and we’re pleased to hear that you received the information you needed promptly.

Our pricing can vary depending on the urgency and processing option selected. In addition to processing applications, we review the information provided before submission and contact travelers if we identify any mistakes or issues that need to be addressed. We also offer urgent processing options and 24/7, 365-day customer support for assistance throughout the process.

All applicable pricing and processing options are clearly displayed before checkout, as well as in our Terms and Conditions and across our website, so customers can review the cost before completing their application.

We appreciate your feedback and are glad we could help you complete the process smoothly.

MyArrival からの回答

2026年9月22日

Thank you for the great feedback! We’re delighted to hear you found the process fast and easy. 😊 We hope to assist you again with your future travels!