I would have given 5 stars but was told in the initial phone booking that fitting the 4 tyres and wheel alignment would take approx 1 hour. When I dropped the car off when the store opened at 8.30am I... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Absolutely amazing service! We brought our van in for repairs and the team at MyCar was incredibly friendly and professional. They fixed everything quickly, they showed us what they fixed and we ended... もっと見る
Firstly, on-line booking procedure is simple and straight forward albeit in this instance I was told it was a 135K service and paid accordingly. A phone call around midday advised that I had already... もっと見る
It was a busy Saturday afternoon over the peak Christmas Period. I was running abit late to pick up the car however staff at the counter was patient. I had issues with the fleet card, he was very kind... もっと見る
企業情報
mycar Tyre & Auto - Carousel について
当該企業による記述
mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.
Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.
With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.
Peace of Mind is Guaranteed - Australia Wide
At mycar, we guarantee our products and services to be free from defects in materials and workmanship.
Quality Workmanship
We offer a Lifetime guarantee on all work performed at mycar.
New Parts
We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.
Lifetime Tread
At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.
Batteries
Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.
連絡先
Westfield Shopping Centre, Liege Street, 6107, Cannington, WA, オーストラリア
- (08) 6330 7411
4.4
優良
227件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Incorrect tyres were fitted
Incorrect tyres were fitted, the tyres that I ordered were obsolete but no one notified me prior to fitting
2025年1月7日
mycar Tyre & Auto - Carousel からの回答
Hi Richard,
Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience.
So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au).
Kind regards
mycar Team
It was great that they have delivered…
It was great that they have delivered the servicing on time and the work was well done, however when it comes to extra work thst needs to be done on the car, the staff need to explain to the customer thoroughly why the items needed to get done and what it can be done today and still be able to deliver the car on time.
Taking the time to do a thorough explanation to the customer will give extra stars to the service without adding too much cost to the company.
2025年1月3日
Changing appointment times were not a…
Changing appointment times were not a problem and they could fit me in a week earlier which was great
2024年12月30日
The store manger was very helpful and…
The store manger was very helpful and accommodating. I had hit the kerb and badly damaged my tyres. The car had to be towed in and I was quite distressed but MyCar took care of things efficiently. I’m grateful for that.
2024年12月23日
Great Communication and Service!
Great communication, easy to organise everything online, polite and friendly interactions. Thanks :-)
2024年12月19日
Perhaps check your Log Book history when booking on-line
Firstly, on-line booking procedure is simple and straight forward albeit in this instance I was told it was a 135K service and paid accordingly. A phone call around midday advised that I had already completed this service? even though my Log book Service was stamped at 120K in December 2023 and i was now out of pocket a further $185 to cover 4 x sparkplugs.
In saying that the vehicle is running well
2024年12月10日
I recently had my tyres changed at…
I recently had my tyres changed at MyCar Carousel and was very impressed with their service. The team was professional, efficient, and ensured everything was done to a high standard. I appreciate their attention to detail and the quality of their workmanship.
2024年11月29日
Nice manager
Nice manager
Good Black Friday sales with tyres
Fit me in to do front breaks as well
I will be back
Thanks
2024年11月29日
Excellent service by the staffs
2024年11月25日
Mismatch
I was pleased that they bettered a competitors quote but i asked that they put the new tyres on the front and move the front to the back. One new one went on the front and one new one on the back, with a wheel alighnment surely they would know that it would be required that new tyres on the front being a different tread pattern.
2024年11月25日
Very helpful
2024年11月11日
The staff were very courteous to deal…
The staff were very courteous to deal with. I was happy with the service provided.
2024年11月18日
Still awaiting a call on replacement…
Still awaiting a call on replacement visor...could someone please call me with a price?
2024年11月9日
Car went into limp mode after service…
Car went into limp mode after service while my wife was driving. Manager told my wife to leave the car and they would look at it tomorrow. Which would of left her with no way of getting home, I drove to the store and found that the intercooler hose was undone and fixed it myself. Also no service sticker was put on windscreen. Absolutely rubbish service. I will make sure people know not to use this store.
2024年11月6日
mycar Tyre & Auto - Carousel からの回答
Hi Grant,
Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience.
So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au).
Kind regards
mycar Team
the boys went on lunch
Car was booked in for 12pm, to be collected at 1pm. Came back at 1:30, and they hadn't started yet. Was told 'the boys went on lunch'. Well what is the point of booking a collection time???
2024年11月4日
mycar Tyre & Auto - Carousel からの回答
Hi Paul,
Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience.
So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au).
Kind regards
mycar Team
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プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
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