I find Mycar at Westfield Helensvale are very consistent in providing good service at a reasonable price. I received a call suggesting what was needed to be rectified in addition to my vehicle ser... もっと見る
所在地
所在地を変更Helensvale Town Centre Gold Coast Highway and, Pacific Highway, 4212 Helensvale, QLD, AU
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Had general service and took advantage of great offer on two tyres. Friendly staff. Great mechanics. Kept informed of works being done and anything else that was detected. The car drives beautifull... もっと見る
We are very happy with Mycar at Helensvale. We have been using them for over ten years. Their professionalism is what brings us back. Car services are always well done with reasonable charges. The per... もっと見る
The lads at Helensvale are always friendly, professional and informative. Myself and my wonderful Wifey have been taking our cars there for at least 3yrs and have no real complaints. I hope they keep... もっと見る
企業情報
mycar Tyre & Auto - Helensvale について
当該企業による記述
mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.
Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.
With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.
Peace of Mind is Guaranteed - Australia Wide
At mycar, we guarantee our products and services to be free from defects in materials and workmanship.
Quality Workmanship
We offer a Lifetime guarantee on all work performed at mycar.
New Parts
We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.
Lifetime Tread
At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.
Batteries
Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.
連絡先
Helensvale Town Centre Gold Coast Highway and, Pacific Highway, 4212, Helensvale, QLD, オーストラリア
- (07) 3215 8318
4.7
優良
877件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
A big shout out to the kind staff at…
A big shout out to the kind staff at Mycar Tyre & Auto,
Helensvale. Some clown decided to brake my rear vision mirror on my car. Probably because they could!
Thank you to the staff for putting this back together for me in a very short time with no charge!
2026年2月10日
自発的なレビュー
Service was great.
2026年1月31日
Great fixed price servicing
I found the fixed price servicing very reasonably priced, whilst resolving other issues, like a leaking tyre, for no additional fee.
2026年2月4日
Good reliable service
Barry was so patient with my problems and helped heaps and my car goes smooth as.
2026年1月30日
Fast and well service.
2026年1月20日
Reece was wonderfull
Reece was wonderfull
They got car going as soon as they could
Great service
2026年1月27日
Good quick service with a nice finish
2026年1月13日
always great with the Helensvale team
2026年1月10日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Poor customer service and care
When booking 3 days prior I was told that to change the tyre and have a look at the faulty boot latch would be 1 hour.
When I arrived I was made to feel like this was an unreasonable request.
The man (in his late 50’s?) said it couldn’t be done in that time but he’d try and see what he could do.
I made sure to write my contact number on the printout when I dropped the car off however I never got a message. So I waited the full hour until coming back to see what was going on. However my husband who was at work later informed me that he got a message after they had had the car for only 30 minutes (clearly not bothering to check the boot latch). When I returned they confirmed they had ‘not been able to’ do this.
The spare tyre which I had put on the car due to the flat had been dumped loose in the boot instead of being secured back in its housing on the outside under the car.
I went back in to complain about this the younger guy behind the counter organised the 2 workers (man in his 50’s and someone who looked like he was a young apprentice?) to go back out and resolve this.
Miraculously they were then able to check the boot latch and provide me with some information within 5 minutes.
To have my spare tyre dumped in the boot for me to have to deal with was incredibly rude. Showing a lack of care and general disrespect for me as a customer.
Not bothering to initially look at the boot latch despite clearly having the time further exemplified this.
We will never use MyCar again and will be informing friends and family of our negative experience.
2026年1月16日
mycar Tyre & Auto - Helensvale からの回答
Hi Katie,
Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer care. Therefore we are sorry to hear about your recent experience.
So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au).
Kind regards
mycar Team
Perfect customer service.
Perfect customer service.
Perfect car service.
Perfection always at Helensvale.
2026年1月10日
Breakdown fixed
When my car broke down it was towed to Mycar who accepted it and looked at it a day later. It needed a new part and after checking with me the part was ordered and fitted a couple of days later. I got my car back in record time and it is running perfectly.
2026年1月6日
Dropped off a wheel with a flat tyre
Dropped off a wheel with a flat tyre. They quickly advised repair cost. Turned up next afternoon. They even put it back on the car for me. No booking required.
2026年1月14日
Excellent service throughout
Excellent service throughout. Informed of the cost and the time it would take.
Received car back ahead of time, I have been using Mycar at Helensvale for over 10 years and would not go anywhere else
2026年1月13日
Great service and easy to deal with.
2026年1月11日
Great service with friendly staff
Great service with friendly staff, reasonable pricing, highly recommended
2026年1月10日
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