Andrew at mycar Richmond was great. Explained everything well and was great to deal with. Clear, concise and happy going. It's the little things that count in customer service. Will definitely be back... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The gentleman who met me at the counter was excellent. The cost was a bit expensive and the roadside assistance was great but I couldn’t cancel my racv roadside assistance so it was not helpful. I wo... もっと見る
Friendly service with a good conversation with the mechanic on what was wrong and was fixed. Also let us know of potential futures that did not need fixing now but to keep an eye on. Quick service t... もっと見る
I had an outstanding experience with Michael at mycar Richmond yesterday. I was so stressed about my car when I arrived, but Michael’s calm and professional demeanor immediately put me at ease. He too... もっと見る
企業情報
mycar Tyre & Auto - Richmond について
当該企業による記述
mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.
Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.
With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.
Peace of Mind is Guaranteed - Australia Wide
At mycar, we guarantee our products and services to be free from defects in materials and workmanship.
Quality Workmanship
We offer a Lifetime guarantee on all work performed at mycar.
New Parts
We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.
Lifetime Tread
At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.
Batteries
Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.
連絡先
620 Coles Terrace, 3121, Richmond, Victoria, オーストラリア
- (03) 8585 7119
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
回答に AI 支援を利用する場合があります詳細を表示
Refund and Pricing Discrepancy
I booked an Essential Service and later booked a Logbook Service, but I wasn’t refunded for the Essential one even though the Logbook already includes all essential checks. I was also charged $120 more per tyre than the current price, and the price was only corrected after I showed them the listed rate. This experience has made me lose trust in their pricing and service transparency.

mycar Tyre & Auto - Richmond からの回答
The staffs are very professional and…
The staffs are very professional and personable. Great experience, would highly recommend.
Excellent staff ( Andrew)
Excellent staff ( Andrew). Explained the service very well. Work done in 2 hours. The cost was competitive too.
Upfront about cost and time.
The service was fast, they were upfront about cost and they even replied to my call when I rang just out of hours.
Excellent experience, professional
Minh and the team were wonderful to deal with. Very professional, worked hard to identify issues and did what they said they would. Would highly recommend them to anyone in Richmond or surrounds.
I’m really happy with the customer…
I’m really happy with the customer service about. I didn’t notice until I got home that there was a note on my receipt about my engine pinging. I had to ring a friend who is a mechanic to ask him how to manage this. I would’ve liked this discussed with me when I picked my car up.
Exceptional service
They fitted 2 new tyres with less than 24hrs notice. Friendly and professional people, and provided exceptional service. Highly recommend MyCar at Richmond Vic Gardens
Easy to arrange log book service
Easy to arrange log book service. Team at MyCar Richmond are always great and thorough in the service. They also go above and beyond at explaining technical things in simple terms that is easy to understand.
Mycar is the Best!
I find MyCar to be an efficient and trustworthy company to care for my car. Steven at Caloundra is always kind and helpful. I asked if they could give my car a quick rinse as it was dusty and I couldn’t do it. What a great job they did. Thank you Steve for taking care of this old lady!
Fantastic service and communication on…
Fantastic service and communication on all fronts - will definitely be back!
It's just like insurance you only know how good it is when something is broken.
It's just like insurance, it's only when you're in real trouble you know how good a company is. I was very impressed with everything from being towed free of charge from the Monash at midnight to the brilliant service of Michael, Minh and the team at MyCar Richmond.
The kept me fully informed and weren't satisfied to finalise my car until they 100% certain they'd found the underlying cause and fixed the problem.
It took a few days but it was absolutely worth it to have the peace of mind I now have.
Thanks for the 5 star service MyCar.
Exactly what I needed
Exactly what I needed! Fast friendly service, sorted my tyre in 30 mins.
Went in for a tyre 'slow leak'…
Went in for a tyre 'slow leak' puncture. Booked in for a same day service and after forgetting my Tesla car key, the team graciously assisted me on the spot while I waited. Located a small nail in my tyre, repaired it and I was out in 30 mins. A very professional service for a modest $45 charge.
fast friendly service
The problem with my car was…
The problem with my car was misdiagnosed, resulting in my car's power shutting down while driving at night.
Diagnostic and repair work on my Mercedes.
Excellent diagnostic and repair on my Mercedes at Richmond (Vic) outlet. Friendly and expert service.
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