My experience with this service was beyond frustrating. I booked what was supposed to be a comprehensive clean, yet the team left early and barely touched the areas I paid for. Surfaces still had visi... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
If I could give less than 1 star I would. I don’t know how, but our apartment was WORSE after their “clean.” Worst cleaning service I’ve ever used! A dozen back and forth messages to get it properly c... もっと見る
Paid for a deep clean for an unfurnished apartment that I am moving into, which was supposed to be around 7/8 hours, and include cleaning inside cabinets, refrigerator, etc. When I came back after 4 h... もっと見る
The cleaning wasn't great. I ordered the service for my tenant. However, the tenant has to spend 6 hours for making additional efforts to redo the job. "We went through 3 rolls of paper towels and eve... もっと見る
企業が回答しました
企業情報
連絡先
247 West 35th Street, Suite 9R, 10001, New York, 米国
- (855) 692-5326
- contact@myclean.com
- myclean.com
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Unbelievable service
MyClean is the only solution you need to know for getting your apartment or home cleaned.
Easy and friendly
I have no trouble booking and cancelling my appointment. Easy online booking. Friendly customer support.
Automated Thorough Easy Clean!
MyClean is so professional. They are always on time, and easy to make plans with. they handle any changes and requests smoothly and its a pleasure to walk into a clean house with no drama. I wanted them to use something different on the floors, they changed immediately. I emailed for them to clean a special vent in my apartment and now everytime its cleaned. I love how I only have to ask once and it's done. Also its a pleasure to be able to jot an email instead of writing notes etc. I highly recommend this service for any busy professional.
Wonderful experience
We used for the first time over the weekend and were very happy with the results and follow-up. Our cleaner was Mona-Lisa was so sweet and thorough! We have requested her as our new bi-weekly cleaner. Their web interface is easy to navigate, up to date, and the price of around $70 for a bi-weekly appointment is very reasonable. Would definitely recommend to family and friends!
New repeat customer
myclean came recommended from a friend when I moved into my new flat. I will be using it again for future cleanings, I was very happy with it.
A couple cleans later
Me and my roommates have used myclean a handful of times now. Each time they have arrived promptly on time. We usually schedule them as we are leaving work and we return to a new apartment. They do a fantastic job cleaning in all ways and we feel safe having them around our possessions.
Looking forward to future cleans.
Great management and ethics
I have had several interactions with two of the managers at Myclean. After learning more about their philosophy, I'm impressed by their vision and how they integrated ethics into a strategy. I'll explain...
From what I've seen, many independent house cleaners under report their taxes. And MyClean's large competitors improperly (illegally) classify their cleaning staff as non-employees, in order to evade taxes.
I once chatted with a MyClean manager at a lunch event, and he told how their company decided take another tack. By being the cleaning company who operates 100% above-board, they are able to compete and win over the long-run. They've built a culture of honesty, in an industry where it is lacking. And they've done so in a way that makes it easier to recruit and retain good employees, which leads to more consistent service, and which leads to longer customer relationships.
They made a bet that the right ethics would lead to a stronger business, and it's great to see it paying off for them.
Very impressed with the MyClean folks and how they've built their business.
Consistent and easy to book
The thing that really makes MyClean stand out from so many other services is how easy it is to book. The online booking is fantastic and I can't understand why more services still require you to call and seem to have no availability. MyClean is also really easy to get in touch with via email, which is really helpful.
I have used MyClean on many occasions and have had all three levels of cleaning (wow, they aren't kidding when they say "Deep Clean", they get EVERYWHERE), and all were very thorough and appropriately priced. I recommend MyClean to people all of the time.
Favorite cleaners
We've had the best experience with this company. We started with the deep clean (super thorough) a couple of times and then signed up for regular cleans. I don't know where to start. Customer service is great. Online booking is easy. They leave a detailed checklist of what they've done. If there's anything specific we want them to clean, they usually do it with no additional charge. Our building gives us notifications when guests arrive, and MyClean is always punctual (even early). You can request the same cleaner if there's one that you find does a particularly good job. It's never come up for us, but I've heard that they have a pretty no-questions-asked policy if you found that they've damaged anything, which is reassuring.
Have gone back time and time again
I have had 3 cleans with myclean and every time it has been an exceptional clean. Couldn't ask for more, and ordering another already for this week. We go a few months on end without giving our place a good cleaning and they make it spotless. Organize your room and make any specification you have granted. They run a great business.
best cleaning service in NYC
MyClean stands by their product and consistently delivers an exceptional clean. Communicating with them is simple and easy, and they really make an effort to satisfy all customer needs. I highly recommend this service, especially given the affordable price.
Great experience with MyClean!
I used MyClean for the first on Sunday, and I have to say I am very impressed. The website was easy and intuitive to use and navigate. The cleaner came close to the start time and was friendly and personable.
She came with her own supplies, but I showed here where mine were so that the specialty products were available to her. She began in the kitchen where she did a good job on the stove and counters. She also wiped the inside of the microwave. There was a stain on my white countertop that I pointed out to her. She asked if I had bleach and was able to use that to get most of the stain off.
Then she went around and cleaned the living room. She did a complete job dusting things and lifting things up and moving them around so that all the surfaces sparkled. She did a great job in the bar area making sure that everything was especially clean. After that, she went on to do the bedroom. The bedroom was pretty neat, but she dusted in there too.
From there, she went on to do the bathroom. The bathroom required the most cleaning, and this is where she really was able to shine. She scrubbed the toilet, sink, and bathtub / shower. It looked and smelled very clean afterwards.
Finally, she went on to do the floors. She did a nice and through job on the floors, which I asked her to pay special attention to. She vacuumed first and was good about get the corners and edges. Then she mopped the floors to get them sparkling clean.
I will definitely be using my clean again, and I would recommend the service to a friend.
Great service! Already recommended MyClean to three friends!
I signed up for a cleaning via my tablet which was incredibly easy and convenient. My cleaner Terry came right on time with all the supplies she needed to get the job done. She was funny and hard working and even cleaned some spots I never noticed needed cleaning! I have a pug and she was very pet friendly as well.
I have already recommended MyClean to three friends, two of whom have booked and been very happy as well! Will absolutely continue to use MyClean in the future.
Superb service
I never had a service as professional and swift as Myclean. As a busy professional with little time at home - Myclean needed little if no instruction on how and what to clean ! My place is finally guest ready and I can focus on my busy work load. Would highly recommend!! Thanks MyClean!
Great experience!
I cannot speak highly enough about this company. Everyone is incredibly helpful, diligent and kind! Not having tons of disposable income, Myclean was especially great as they're affordable and efficient! I look forward to using Myclean again in the near future!
Scheduling, cleaning and reliability
Myclean online access makes scheduling and paying for cleaning easy. The results are great. I highly recommend Myclean
Professional and Proficient
We operate a USDA meat processing facility in NYC and decided it was time to bring in a professional service to clean our offices. The extra wear and tear on our office is way above the norm because customers and employees are constantly walking around with soiled workboots. Our cleaning requirements are unique so MyClean sent in their management team to develop unique protocols. We expected a learning curve but it was shorter than we anticipated because MyClean was so responsive to our feedback that changes were made without delay. They are a top notch company.
Fantastic service!
I had a wonderful experience using Myclean. It was easy and painless to book the clean and afterwards my apartment was glistening. I would recommend it to anyone! Definitely will be booking another clean soon.
We've been using MyClean for more than a year and highly recommend them based on our experience
We've been using MyClean for a more than a year now. My wife and I searched around for different cleaners a few times before we finally found them at the recommendation of a friend. Their website and booking system is great (...a big upgrade from our prior experience in booking individual cleaners over the phone) and their cleaners do a thorough job in our experience. Client service is also a plus. Highly recommend for folks in NYC.
Consistent and Reliable
I've been using MyClean as my regular cleaning service for two years and I can't say enough good things. The cleanings are always fantastic - I welcome sight after work every other Friday. The people behind the organization are thoughtful and responsive whenever something comes up. Excellent service all around - highly recommend.
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