I absolutely love MyFirstWig. I’ve been a loyal customer for about 10 years, and the quality has always been exceptional. Consistently beautiful, reliable, and worth every dime. The human hai... もっと見る
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I would give this company zero stars if I could. This is a warning to all ladies wishing to purchase wigs PLEASE stay away from this company they are SCAMMERS. Save your hard earned cash which peopl... もっと見る
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I have tried many many wig Companies… Myfirstwig company is the only company I will order from now Never had a problem with any of their wigs very little shedding, which is natural. You get exact... もっと見る
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I have been purchasing units from My first wig for years. Whenever,I reached out to them with an issue or concern about any unit I have order, their response is always to satisfy my issue or concern... もっと見る
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企業情報
当該企業による記述
"My First Wig" was created as a way to introduce first time wig wearers to high quality lace wigs. The difference between us and other wig companies is that we also provide detailed wig tutorials for every wig we offer. We understand how confusing and overwhelming it can be for women who have never worn wigs before; we cut out all the confusion and provide detailed instructions on application, styling and maintenance. We also have consultants available to answer our customer’s questions within a reasonable time frame. |#lacefrontwig #lacewig #gluelesswig #wigforbeginner
連絡先
3.2
まあまあ
863件のレビュー
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I didn't get what I ordered!!
I ordered a 10 inch wig and received a 12 inch wig. I sent MyFirstWig a picture of the wig with the measuring tape to show them the error. They admitted the error and suggested that I take the wig to the salon and have them cut it, which would cost me more. I asked to return it. They accepted the return but requested that I pay the return shipping even though I received something other than what I ordered. It was their error and they refused to pay for the return shipping.
UPDATE:
They responded that they would reach out and make things right. THAT NEVER HAPPENED! They never contacted me after stating they would.
2024年8月29日
自発的なレビュー
My First Wig からの回答
Dear Willie,
We're sorry to hear about the inconvenience you experienced with your recent wig order from MyFirstWig. Regarding the hair length, the actual length of our wigs is actually a free upgrade and is slightly longer than other vendors. We provide this free length upgrade to prevent customers from feeling that the wig is too short when worn. After all, it is easier to trim a longer wig to make it shorter, but it is not possible to make a shorter wig longer. We apologize for any inconvenience caused by this.
We aim to resolve this matter to your complete satisfaction. Thank you for bringing this matter to our attention, and we appreciate your understanding and patience as we work to make things right.
Best regards,
Myfirstwig Customer Service Team
Lovely
I was thrilled with the quality of my fist wig hair. Was so good, I wasn’t expecting that and I can definitely get one again. They also over a wig installation tutorial for ever wig . Love it.
2024年9月14日
自発的なレビュー
My First Wig からの回答
Dear Chelsea,
Thank you for your positive feedback on the quality of your first wig. We are thrilled to hear that you were pleasantly surprised by how good it was and that you would consider purchasing another one in the future. If you have any more feedback or need assistance, please feel free to reach out. Thank you for choosing MyFirstWig!
Best regards,
Myfirstwig Customer Service Team
BEST KINKY CURLY EVER!!! I had ordered a few yaki straights from…
I had ordered a few yaki straights from this company that were very nice. I was nervous about ordering a kinky curly because, for me, a curly has to be on point. Well, My First Wig did not disappoint!! This kinky curly is all that and more! Not too kinky, not too straight, just right! I gave 4 stars because the shipping time is way too long. It took almost a month.
2024年9月9日
自発的なレビュー
My First Wig からの回答
Dear Gayle,
Thank you for your valuable feedback regarding your recent purchase of our kinky curly wig. We are thrilled to hear that you are satisfied with the quality and appearance of the wig, finding it to be just the perfect balance of kinky and straight. We take great pride in offering wigs that exceed our customers' expectations, and we are delighted that we were able to meet your standards.
Regarding the shipping time, we sincerely apologize for any inconvenience caused. We understand the importance of receiving your order in a timely manner, and we are always looking to improve our processing time to ensure a more efficient experience for our customers. Your constructive feedback on the shipping time is duly noted, and we will use it to enhance our services going forward.
We truly appreciate your support and hope to continue providing you with top-notch wigs and improved shipping services in the future. If you have any further concerns or need assistance, please don't hesitate to reach out to us. Thank you once again for sharing your experience.
Best regards,
Myfirstwig Customer Service Team
Blamed me for faulty product
Wig had a fault and I was instead told it was my fault due to sizing.
I recently bought a wig from this company that was supposed to be glueless. However when it arrived it was clear that there was a deep crease in the lace that would mean that it couldn't lay flat at the front and instead stuck up.
I reached out for support and they insisted this was my fault for picking the wrong size despite me showing pictures of it still sticking up without the wig being worn.
the advice I was given is that I should instead use the sticky tabs or wig glue to ensure it stays flat but the whole reason I bought this wig was because it was advertised as glueless.
Now I have to pay additional money to return it even though it is not my fault and due to a fault with the product, which means that I've paid for delivery, hidden shipping taxes and now return postage without receiving a usable product.
I would here despite their prices being higher than other sellers because previously the experience has been better - but this has been really disappointing.
2024年8月15日
自発的なレビュー
My First Wig からの回答
Dear Ellie,
We're sorry to hear about the issue you faced with the wig you purchased. It's definitely not the kind of experience we want our customers to have. We sincerely apologize for the inconvenience and frustration this has caused you.
Your feedback is important to us, and this situation does not align with the standards we aim to uphold. Our customer service manager will work with you to find a satisfactory solution, and we will do our best to address the situation promptly.
We genuinely appreciate your previous support and understand that this experience has been disappointing. We hope to have the opportunity to make things right and restore your trust in our products and services.
Thank you for bringing this matter to our attention. Please feel free to reach out to us directly if you have any further concerns or need assistance with the return process. We are here to help and ensure that your issue is resolved to your satisfaction.
Best regards,
Myfirstwig Customer Service Team
Loving My first Wig units
I have been purchasing units from My first wig for years. Whenever,I reached out to them with an issue or concern about any unit I have order, their response is always to satisfy my issue or concern within a day or two. Every unit I have received is nothing but quality. I highly recommend trying one of their units or any products they offers.
Thank you My first wig for keeping me satisfied
A customer of life
2024年8月21日
自発的なレビュー
My First Wig からの回答
Dear Valued Customer,
Thank you so much for your loyal support and wonderful feedback! We truly appreciate you being a long-time customer and are thrilled to hear about your positive experiences with our products and customer service. Ensuring that your concerns are addressed promptly and that you receive quality units is our top priority at Myfirstwig. Your recommendation means a lot to us, and we're grateful for your trust and satisfaction. If you have any more feedback or need further assistance, please don't hesitate to reach out. Thank you for being a valued customer of life and for choosing Myfirstwig!
Best regards,
Myfirstwig Customer Service Team
Bad experience, low quality, bad smell
I bought a wig for over 300$ because I saw many good reviews on YouTube.
Unfortunately, the wig I revived looked nothing like the picture.
That wasn’t even the worst, the wig is poor quality and the smell is strong (not in a good way). Even after washing the wig, the smell is still clearly there.
I’m really disappointed that I lost so much money, and I can throw it in the trash.
2024年8月30日
自発的なレビュー
My First Wig からの回答
Dear Chanti,
We're sorry to hear about your experience. Would you please email us at service@myfirstwig.com with your order number so we can offer better solutions for you? Thank you for bringing this to our attention, we value your feedback. Please don't worry, we will do our best to resolve your issue and provide a satisfactory solution for you.Thanks for your patience.
Have a lovely day!❤️
Myfirstwig Customer Service Team
My First Wig からの回答
Dear Amanda,
Thank you for your kind words and positive review! We are delighted to hear that you love the wig you purchased from Myfirstwig. We always strive to provide high-quality products and excellent customer service. Thank you for choosing MyFirstWig! We look forward to continuing to provide you with excellent products and service.
Best regards,
Myfirstwig Customer Service Team
I got the 16-inch burgundy Laurasia wig…
I got the 16-inch burgundy Laurasia wig and I am obsessed! Customer service was great, they responded really quickly, and my order arrived super fast.
2024年8月11日
My First Wig からの回答
Dear Octavia,
We're thrilled to hear that you're obsessed with the 16-inch burgundy Laurasia wig! Thank you for your kind words about our customer service and fast delivery. We truly appreciate your feedback and look forward to serving you again in the future!
Best regards,
Myfirstwig Customer Service Team
Another Victim Who Has Been Scammed
BUYER BEWARE!!! This company is fraudulent. They advertise beautiful wigs on their website and send quality units to influencers to review on Youtube. However the units that they ship to customers are nothing like those that are pictured. It is a scam and the influencers are in on it. I purchased what I thought was a beautiful auburn bob and spent $150. The unit delivered was complete, raggedy trash. It had short, brittle hairs at the top, scraggly ends, etc). Honestly it look like they skinned an animal and used the fur to make the wig. And they have the nerve to claim that it is %100 human like we are stupid.
I was told by customer service that the short brittle hairs are unavoidable due to the craftsmanship of the wig (which is a complete lie), and that it can be fixed using some hair tamer. I own several lace front units that do not have random short hairs sticking out. My cheap $30 synthetic looks better than this.
I requested and refund and was told that I would have to pay for the return label which is absolutely unacceptable. AVOID THIS COMPANY AT ALL COSTS!!!!
2024年8月8日
自発的なレビュー
My First Wig からの回答
Dear Ericka,
We sincerely apologize for the negative experience you had with our product and customer service. We strive to ensure the highest level of quality for all our units, and we deeply regret that we fell short of your expectations in this instance. The short flyaways hair in human hair wigs is caused by hand-hooking. Due to friction during transportation, the flyaways hair will become more noticeable due to the generation of static electricity. However, this can be resolved by using hair tamer and a flat iron to manage it. Additionally, regular maintenance, such as gentle brushing and conditioning, can also help reduce flyaways. We apologize for any inconvenience this may have caused you. We understand your frustration with the refund process, and we commit to swiftly addressing this issue. Please be assured; we take all customer concerns seriously, and we are dedicated to finding a satisfactory resolution. Thank you for bringing this to our attention and your patience.
Kind regards,
Myfirstwig Customer Service Team
BEWARE
I usually order from RPG Show whom I realize they are affiliated with. Saw this on My First Wig and thought it was cute. Received this mess last night First of all they sent it with the lace cut which I would never order since I install my units with the lace attached before I cut the lace. I requested a right side part and 10 inches all the way around…only if I put the part in the middle will it be 10 inches and I don’t wear middle parts… the cap is huge and the straps can’t even make that comfortable to wear. I requested pre plucked and lightly bleached…NOTHING!!!! I want to return this mess but suspect that they cut the lace without my consent so that they can say that it’s is not returnable…I will continue to push this by any means necessary…they are gonna take this mess back…BEWARE!!!!
2024年8月24日
自発的なレビュー
My First Wig からの回答
Dear D. Wright,
We sincerely apologize for the delay in our response due to the time zone difference. Our goal is to ensure all customers are satisfied with their purchase and feel valued. Our customer service manager has intervened and she can address this issue promptly and work towards a satisfactory resolution. Thank you for bringing this to our attention, we value your feedback. Thanks for your patience.
Best regards,
Myfirstwig Customer Service Team
Update on: I made order and on same day sent…
Update 27/08/24
I'm really glad to update that MFW got back to me first thing Monday morning (26/08/24) and explained the reason for the delay in contacting me. They swift dealt with my cancellation that same day- customer service was great
Original: 23/08/24
I made order and on same day sent request via chat to cancel order. At the same time I emailed customer services again same day as order requesting cancellation- no response.
2024年8月23日
自発的なレビュー
My First Wig からの回答
Dear Lizan,
We sincerely apologize for the delay in our response due to the time zone difference. We want to assure you that our customer service team has been actively addressing your request to cancel the order. We truly appreciate your patience in this matter.
Kind regards,
Myfirstwig Customer Service Team
I love the prestyle and the way the…
I love the prestyle and the way the lace melts. This is definitely a straight out of the box wig. The density is perfect. There's absolutely no shedding which is a huge plus for me. I've ordered another unit since this purchase. I'm a bob girl, therefore I'll be purchasing more units. I love the customer service. (I give you a five stars).
2024年8月16日
自発的なレビュー
My First Wig からの回答
Dear Valued Customer,
Thank you for your amazing review! We are thrilled to hear that you love the prestyle, lace, and density of the wig. We appreciate your support and look forward to serving you again for your future bob units. If you ever need assistance, we're here to help. Thank you for the five stars!
Best Regards,
Myfirstwig Customer Service Team
I absolutely love my wig
This wig is everything! The texture, density, and color are perfect - just what I wanted. I have alopecia and thought I would have to shave my head, but this wig has given me so much confidence back!
2024年7月30日
My First Wig からの回答
Dear Katherine,
That's wonderful to hear! We're so glad that the wig's texture, density, and color meet your expectations and have given you the confidence you deserve, especially in dealing with alopecia. If you need any further support or have any questions, please don't hesitate to reach out. We're here to assist you every step of the way.
Best regards,
Myfirstwig Customer Service Team
Top Tier
I have ordered from MyFirst Wig on several occasions, the consistency and quality of the units are A1. The lace and pre plucked hair line is great for every day wear (glueless). The customer service is always prompt and knowledgeable of products.
Thank you MyFirst Wig.
2024年8月16日
自発的なレビュー
My First Wig からの回答
Dear Lady,
We're thrilled to hear about your positive experiences with our products and services! Ensuring top-notch quality and customer satisfaction is always our priority. Thank you for being a loyal customer, and we look forward to continuing to provide you with excellent products and service.
If there's anything else we can do for you, please don't hesitate to reach out. Thank you for choosing MyFirstWig!
Best regards,
Myfirstwig Customer Service Team
It looks really nice
This wig is beautiful! It's so soft and comfortable, and I love the way it looks.
2024年7月17日
My First Wig からの回答
Dear Eleanor,
We're delighted to hear that you find the wig beautiful, soft, and comfortable. Your satisfaction and appreciation mean the world to us. Thank you for sharing your positive experience!
Best Regards,
Myfirstwig Customer Service Team
I received synthetic hair instead of…
I received synthetic hair instead of Indian remi. Please do not order from this company. Scammers- charging the same price for human hair when the hair is rubbish.
2024年8月14日
自発的なレビュー
My First Wig からの回答
Dear Osay,
Thank you for sharing your feedback with us. We are truly sorry to hear about your experience. We can assure all our customers that Myfirstwig only provides human hair wigs, which can be dyed and styled with flat irons or curling wands. If you are unsatisfied with the wig, please contact our customer service, and we will do our best to resolve your issue and provide a satisfactory solution for you.Thank you for bringing this to our attention.
Best Regards,
Myfirstwig Customer Service Team
Trust me & buy their wigs
I have never had a bad experience with My First Wig, my wigs are always adored by me and others and I always get compliments. Customer service is 20/10. Highly recommend.
2024年8月14日
自発的なレビュー
My First Wig からの回答
Dear Dominique,
We're thrilled to hear about your wonderful experience with MyFirstWig! Thank you for your kind words and for recommending us. Your satisfaction and compliments mean the world to us. We look forward to continuing to provide you with top-notch wigs and customer service.
Best Regards,
Myfirstwig Customer Service Team
Always Great!
Great service and I appreciated the follow-up email after purchasing the product. Quality was amazing as well.
2024年7月19日
自発的なレビュー
My First Wig からの回答
Dear Shernelle,
Thank you for your kind words! We're delighted to hear that you appreciated our service and the quality of our product. We strive to provide exceptional experiences for our customers, and we're glad to hear that we met your expectations. Thank you for choosing MyFirstWig.
Best Regards,
Myfirstwig Customer Service Team
This wig is so comfortable and secure
This wig is so comfortable and secure! It lays perfectly flat and the three clips keep it in place. Love it!
2024年7月15日
My First Wig からの回答
Dear Priscilla,
We're thrilled to hear that you find the wig comfortable and secure! Your satisfaction is our priority, and we're delighted that you love it. Thank you for sharing your experience with us!
Best Regards,
Myfirstwig Customer Service Team
My First Wig からの回答
Dear Lsha,
Thank you for sharing your positive feedback! Enjoy your new look!We appreciate your support and look forward to serving you again soon.
Best regards,
My First Wig Customer Service
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