MyHiRelief レビュー 

MyHiRelief からの回答

20時間前

Hi A. Holland,

Thank you for your review! We're delighted to hear that our team was able to help ensure your package reached you successfully. It's also wonderful to know you've already noticed gradual improvement and are looking forward to continued pain relief and better mobility.

We truly appreciate your kind words and your trust in MyHiRelief. Wishing you continued comfort and wellness!

Kind regards,

Aga
MyHiRelief

MyHiRelief からの回答

3日前

Hi Maryanne,

Thank you for reaching out. We confirm receipt of your email, and as requested, your subscription has been put on hold for 90 days — with your 20% discount applied.

Our support team has also sent you a confirmation email with the update. Thanks you!

Kind regards,

Aga
MyHiRelief

MyHiRelief からの回答

3日前

Hi Hali,

Thank you for sharing your experience. We understand how frustrating this situation must have been, especially when you requested to cancel your order shortly after it was placed.

Once an order enters our fulfillment process, we may no longer be able to stop shipment, even if a cancellation request is submitted shortly afterward. Our support team primarily provides assistance via email to ensure all communications and resolutions are properly documented and handled as efficiently as possible.

Regarding speaking with someone directly, our phone lines are currently undergoing maintenance and upgrades. At this time, we can only assist with support requests via email. This lets us keep clear records, so we can track and resolve your issue thoroughly and effectively.

I’d like to personally review this and see what I can do. However, we could not find an account matching the details listed on your Trustpilot profile, so I will investigate this further.

Please contact us directly at support@myhirelief.com or aga@nw-project.com, using the email address associated with your order. Be sure to include your order number if available. Once we can find your account, we will be happy to review your concerns and work toward a prompt resolution.

We appreciate the opportunity to assist you and look forward to resolving this matter.

Kind regards,

Aga
MyHiRelief

MyHiRelief からの回答

20時間前

Hi Judy,

Thank you for your review! We're pleased to hear that you found our tracking updates and order status information helpful. We appreciate you giving our product the opportunity to work and hope it continues to meet your expectations as you evaluate the results.

Thank you for choosing MyHiRelief, and we wish you the very best!

Kind regards,

Aga
MyHiRelief

MyHiRelief からの回答

3日前

Hi Sheila,

Thank you for sharing your feedback. We understand how frustrating this experience must have been, especially when you were expecting updates regarding your refund.

We'd like to respectfully clarify that MyHiRelief is committed to providing transparent service and assisting customers with order, subscription, and refund inquiries in accordance with our policies. We do not ignore customer concerns, and our team works to respond to every inquiry as quickly as possible.

That said, I confirm you’ve filed a chargeback with PayPal. This matter is now under their investigation and outside our direct control.

PayPal is managing the dispute, so we cannot intervene or issue a refund while their review is ongoing. Please work directly with PayPal via their Resolution Center or support team for updates and next steps.

We will fully cooperate with their inquiry, monitor the case, and update you promptly once a decision is reached.
Kind regards


Kind regards,

Aga
MyHiRelief

MyHiRelief からの回答

3日前

Hi Andrea,

Thank you for sharing your experience. We understand how concerning it can be when a bank flags a transaction for review.

Many financial institutions automatically flag first-time purchases, international transactions, or purchases from merchants a customer has not previously ordered from as a precautionary security measure. These alerts are generated by the card issuer to help protect cardholders from unauthorized activity and do not indicate that MyHiRelief is a fraudulent business.

We are committed to providing a secure and transparent shopping experience. With that in mind, I can confirm that your bank has approved both the charge and your order.

Our support team has already reached out to you with full details and a resolution offer. Please also check your spam or junk folder.

Kind regards,

Aga
MyHiRelief

MyHiRelief からの回答

3日前

Hi Patricia,

Thank you for sharing your experience. We understand how frustrating this situation must have been, especially while you're dealing with pain and waiting for your order.

We want to reassure you that our decisions are never influenced by a customer's race, ethnicity, or personal background. We are committed to treating every customer fairly and providing the same level of service and support to everyone.

As per our policy, once an order has been placed, we are unable to accommodate cancellation requests due to our swift order processing system. This helps us prepare your order accurately and manage inventory, ensuring your package reaches you safely and on time without errors or delays.

As your order is being shipped internationally, delivery times can vary depending on the destination. In some cases, remote or international locations may require additional transit time due to factors beyond our control, such as customs processing or delays with local courier partners.

Our support team has already reached out to you with full details and a resolution offer. Please also check your spam or junk folder.

Kind regards,

Aga
MyHiRelief

MyHiRelief からの回答

4日前

Hi Hansa,

Thank you for your 5-star review!

We're glad to hear that MyHiRelief has been helpful for you and that you’ve experienced improvements in your comfort and ability to function day to day.

We appreciate you sharing your experience and your support. We wish you continued comfort and wellness!

Kind regards,

Jason
MyHiRelief

MyHiRelief からの回答

4日前

Hi Cindy,

Thank you for your 5-star review!

We're delighted to hear that you enjoy the smooth feel and pleasant scent of MyHiRelief, and that it has been helpful as part of your routine for your legs and feet.

We truly appreciate you sharing your experience and your support. We wish you continued comfort and wellness!

Kind regards,

Jason
MyHiRelief

MyHiRelief からの回答

4日前

Hi Sandy,

Thank you for your 5-star review and for sharing your experience. We understand your concern regarding the subscription, and we're pleased that our support team was able to assist you and provide a resolution.

We appreciate your patience regarding the delivery timeframe and are glad to hear you received your order. Thank you for giving MyHiRelief the opportunity to support you.

We wish you continued comfort and wellness!

Kind regards,

Jason
MyHiRelief

MyHiRelief からの回答

4日前

Hi Hari,

Thank you for your 5-star review!

We're pleased to hear that you had a great experience with our service and communication. Providing helpful and responsive support is important to us, and we appreciate you taking the time to share your feedback.

We wish you all the best and continued comfort!

Kind regards,

Jason
MyHiRelief

MyHiRelief からの回答

4日前

Hi Jane,

Thank you for your 5-star review and for sharing your experience with us. We're delighted to hear that Total Relief has become a helpful part of your routine and that you’ve experienced improved comfort in your daily life.

We truly appreciate your kind words and are grateful for your support.

Thank you for choosing MyHiRelief, and we wish you continued comfort and wellness!

Kind regards,

Jason
MyHiRelief

MyHiRelief からの回答

3日前

Hi Ronnie,

Thank you for sharing your experience. We understand how frustrating it must have been to encounter difficulties while trying to cancel your subscription or reach our support team.

Our goal is to make the support and cancellation process as straightforward as possible, and we take feedback like yours seriously as we continue to improve our customer experience. We'd appreciate the opportunity to review your account and assist you directly.

That said, I can confirm that the subscription has already been cancelled. Rest assured, you will no longer be charged, and no further shipments will be sent.

Regarding speaking with someone directly, our phone lines are currently undergoing maintenance and upgrades. At this time, we can only assist with support requests via email. This lets us keep clear records, so we can track and resolve your issue thoroughly and effectively.

Our support team has already reached out to you with full details and a resolution offer. Please also check your spam or junk folder.


Kind regards,

Aga
MyHiRelief